West Corporation 11808 Miracle Hills Drive Omaha, Nebraska 68154

The THL Funds will keep confidential and will not disclose, divulge or use for any purpose, other than to monitor their investment in the Company, any Confidential Information obtained from the Company, unless such Confidential Information (i) is known or becomes known to the public in general (other than as a result of a breach of confidentiality by a THL Fund), (ii) is or has been independently developed or conceived by a THL Fund or its Representatives (defined below) without use of the Confidential Information or (iii) is or has been made known or disclosed to the THL Funds or their Representatives by a third party without a breach of any obligation of confidentiality such third party may have to the Company that is known to a THL Fund; provided, however, that (x) a THL Fund may disclose Confidential Information (a) to its attorneys, accountants, consultants, and other professional advisors to the extent necessary to obtain their services in connection with monitoring its investment in the Company, (b) to its directors, officers, employees, agents, owners, shareholders, co-investors, affiliates, partners, members, investors or potential investors subject to confidentiality obligations in the ordinary course of business (collectively, but only to the extent such persons listed in this clause (b) receive Confidential Information from a THL Fund, “Representatives”), or (c) as may otherwise be requested or required by law, rule, regulation, legal order, decree, subpoena, litigation discovery request, stock exchange rule, body of accountancy or legal, judicial, administrative or any similar process; and (y) the Company acknowledges that the