MASTER AGREEMENT dated as of November 2, 2010 among VONAGE AMERICA INC. and VONAGE HOLDINGS CORP. (HOLDINGS), as Borrowers, VARIOUS LOCKUP PARTIES, VARIOUS CONSENTING FIRST LIEN LENDERS, CERTAIN SUBSIDIARIES OF HOLDINGS, as Guarantors and SILVER POINT FINANCE, LLC, as First Lien Agent and Second Lien Agent AgreedRepayment Transaction First Lien Amendment Second Lien Amendment TABLE OF CONTENTS

EX-10.1 2 dex101.htm MASTER AGREEMENT Master Agreement

Exhibit 10.1

Execution Version

MASTER AGREEMENT

dated as of November 2, 2010

among

VONAGE AMERICA INC.

and

VONAGE HOLDINGS CORP. (“HOLDINGS”),

as Borrowers,

VARIOUS LOCKUP PARTIES,

VARIOUS CONSENTING FIRST LIEN LENDERS,

CERTAIN SUBSIDIARIES OF HOLDINGS,

as Guarantors

and

SILVER POINT FINANCE, LLC,

as First Lien Agent and Second Lien Agent

Agreed Repayment Transaction

First Lien Amendment

Second Lien Amendment

TABLE OF CONTENTS


			Page

1.	Definitions			4

2.	Covenants of the Lockup Parties			4
	(a)	Agreed Repayment Transaction		4
	(b)	Restriction on Right to Assign		4

3.	Covenants of the Borrowers			4
	(a)	Public Announcement		5
	(b)	Indemnification		5
	(c)	Compensation		5
	(d)	No Other Compensation		5
	(e)	M&A Make-Whole		6
	(f)	No Other Offers		6
	(g)	Further Assurances		6
	(h)	Expenses		7
	(i)	First Lien Consent Solicitation Period		7

4.	Representations and Warranties of the Borrowers			7
	(a)	Organization; Requisite Power and Authority; Due Authorization		7
	(b)	No Conflict		7
	(c)	Binding Obligation		8
	(d)	Representations True		8
	(e)	No Defaults		8
	(f)	No Other Compensation		8
	(g)	M&A Transactions		8
	(h)	First Lien Consent Solicitation		9

5.	Amendment of Original First Lien Credit Agreement			9
	(a)	First Lien Amendment		9
	(b)	Conditions to Effectiveness of the First Lien Amendment		9
	(c)	First Lien Amendment Fee Credit		9

6.	Amendment of Original Second Lien Credit Agreement			9
	(a)	Second Lien Amendment		9
	(b)	Conditions to Effectiveness of the Second Lien Amendment		9
	(c)	Second Lien Modification Fee Partial Credit		10

7.	Conditions Precedent to this Agreement			10
	(a)	Master Agreement Documents		10
	(b)	Resolutions; Good Standing		10
	(c)	Opinion of Counsel to the Borrowers		10
	(d)	Payment of Fees and Expenses		10

8.	Conditions Precedent to Agreed Repayment Transaction			11
	(a)	Refinancings		11
	(b)	Representations and Warranties		11


	(c)	Officers Certificate	11
	(d)	Agreed Repayment Notice	11
	(e)	Opinion of Counsel to the Borrowers	12
	(f)	Fees and Expenses	12
	(g)	Master Agreement in Effect	12

9.	Termination Events		12
	(a)	Termination Events	12
	(b)	Effect of Termination	13

10.	Defaults; Remedies		13

11.	Agents		13
	(a)	Agency Provisions Incorporated by Reference	13
	(b)	No Action Without Requisite Lender Consent	14
	(c)	Third Lien Agent Resignation	14
	(d)	Agents Not Required to Consent	14
	(e)	Release Documents	14

12.	Automatic Termination		14

13.	Acknowledgment, Consent and Reaffirmation		14

14.	Miscellaneous		15
	(a)	Amendments	15
	(b)	Independent Analysis	16
	(c)	Survival	16
	(d)	No Waiver; Remedies Cumulative	16
	(e)	Severability	17
	(f)	Successors and Assigns Generally	17
	(g)	Counterparts	17
	(h)	Headings	17
	(i)	*APPLICABLE LAW*	17
	(j)	*CONSENT TO JURISDICTION*	17
	(k)	*WAIVER OF JURY TRIAL*	18
	(l)	Advertising and Publicity	18
	(m)	Certain Credit Agreement Provisions Incorporated by Reference	19
	(n)	Entire Agreement	19


		Annex A		Certain Definitions

		Exhibit A		Form of Joinder Agreement
		Exhibit B		First Lien Amendment
		Exhibit C		Second Lien Amendment
		Exhibit D		Form of Borrowers’ Counsel Opinion (Master Agreement Effective Date)
		Exhibit E		Form of Borrowers’ Counsel Opinion (Agreed Repayment Closing Date)

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MASTER AGREEMENT

MASTER AGREEMENT (as may be amended, supplemented or otherwise modified from time to time, this “Agreement”), dated as of November 2, 2010, is made by and among (i) Vonage Holdings Corp. (“Holdings”) (ii) Vonage America Inc. (“Vonage”, and together with Holdings, the “Borrowers”), (iii) each of the Persons listed on the signature pages hereto as a Second Lien Lender (collectively, and together with each Eligible Assignee who signs a joinder to this Agreement in accordance with Section 2(b) hereof, the “Lockup Parties” and each a “Lockup Party”), (iv) Silver Point Finance LLC (“Silver Point”), in its capacity as the Administrative Agent under the First Lien Credit Agreement (the “First Lien Agent”), (v) Silver Point, in its capacity as the Administrative Agent under the Second Lien Credit Agreement (the “Second Lien Agent”), (vi) each of the Persons listed on the signature pages hereto as a First Lien Lender, including after giving effect to Section 3(i) hereof (collectively, the “Consenting First Lien Lenders” and each a “Consenting First Lien Lender”) and (vii) for purposes of the Acknowledgment, Consent and Reaffirmation set forth at Section 13 hereof, certain subsidiaries of Holdings, as Guarantors, the (“Guarantors”).

In consideration of the premises and the covenants and agreements contained herein, the parties hereto hereby agree as follows:

1. Definitions. Capitalized terms used herein shall have the meanings assigned in Annex A hereto, and if not otherwise defined therein shall have the meanings assigned in the Second Lien Credit Agreement.

2. Covenants of the Lockup Parties.

(a) Agreed Repayment Transaction. Each Lockup Party agrees, subject to the terms and conditions set forth in this Agreement, to accept the Repayment Amount from the Borrowers in full in cash on a single occasion on any Business Day on or before the Option Period End Date as repayment and satisfaction in full of all Second Lien Loans owed to such Lockup Party. Payment of the Repayment Amount in full in cash on or before the Option Period End Date and satisfaction of the other conditions described herein will constitute satisfaction and repayment in full of all outstanding Second Lien Loans.

(b) Restriction on Right to Assign. Each Lockup Party agrees not to sell, assign or transfer its Second Lien Loans pursuant to Section 10.6(c) of the Second Lien Credit Agreement prior to the earlier to occur of (x) the first day following the Option Period End Date and (y) the termination of this Agreement by the Second Lien Agent pursuant to Section 9 hereof, except to an Eligible Assignee who signs a joinder to this Agreement substantially in the form of Exhibit A hereto, pursuant to which such Eligible Assignee agrees to become a Lockup Party hereunder. Any such transfers of Second Lien Loans shall otherwise be subject to Section 10.6(c) through (g) of the Second Lien Credit Agreement. Nothing herein shall be deemed to modify the Second Lien Lenders rights and obligations with respect to existing participations or sales of participations in the Second Lien Loans after the Master Agreement Effective Date. It being understood that any such participations shall be governed by Section 10.6(h) of the Second Lien Credit Agreement, and further that no holders of any such participations, other than Affiliates of Second Lien Lenders granting any such participation, shall be entitled to require any Second Lien Lender to take or omit to take any action under this Agreement unless Section 10.6(h) of the Second Lien Credit Agreement expressly permits participant voting with respect to such action.

3. Covenants of the Borrowers.

(a) Public Announcement. The Borrowers agree to file a Form 8-K or, if permitted, a Form 10-Q (the “Required Filing”) announcing entry into this Agreement, and attaching a copy of this Agreement (together with exhibits) as an exhibit thereto, within four (4) Business Days after execution of this Agreement. The Borrowers agree to provide the Second Lien Agent with a draft of the Required Filing no less than two (2) Business Days prior to the filing thereof and the Second Lien Agent shall have a reasonable opportunity to comment on the text of the draft Required Filing prior to the filing thereof. The Borrowers shall consider the Second Lien Agent’s comments on the draft Required Filing in good faith.

(b) Indemnification. In accordance with Section 10.3 (Indemnity) of the Second Lien Credit Agreement (incorporated herein by reference pursuant to Sections 14(m) hereof) and to the extent required by the terms thereof as so incorporated, the Borrowers agree to indemnify the First Lien Agent, the Second Lien Agent, the First Lien Lenders and the Second Lien Lenders against any Indemnified Liabilities arising in connection with this Agreement and the other Master Agreement Transactions. It being understood that with respect to the New Credit Facilities, this Section 3(b) shall only apply to liabilities, obligations, losses, damages, penalties, claims, costs, expenses and disbursements imposed on, incurred by, or asserted against the First Lien Agent, Second Lien Agent or any First Lien Lenders or Second Lien Lenders, in their capacities as parties to the Credit Agreements.

(c) Compensation. The Borrowers agree to pay: (i) all fees specified in the Agent Fee Letter in the amounts and at the times specified therein to the Second Lien Agent for its own account, and the Initial Portion payable thereunder shall be payable upon execution of this Agreement and as a condition to effectiveness hereof, (ii) the Effective Date First Lien Amendment Fee to the First Lien Agent for pro rata distribution to the Initial Consenting First Lien Lenders, payable upon execution of this Agreement and as a condition to effectiveness hereof, (iii) any Additional First Lien Amendment Fees to the First Lien Agent for distribution to any Additional Consenting First Lien Lenders, payable upon any such Additional Consenting First Lien Lender’s delivery of a counterpart to this Agreement during the First Lien Consent Solicitation Period, and (iv) the Second Lien Modification Fee to the Second Lien Agent for pro rata distribution to the Second Lien Lenders, payable upon execution of this Agreement and as a condition to effectiveness hereof. The Borrowers agree that the Initial Portion (as defined in the Agent Fee Letter), the First Lien Amendment Fees and the Second Lien Modification Fee are each fully earned (regardless of whether any of the Master Agreement Transactions are completed or this Agreement is terminated pursuant to Section 9 or 12 hereof) by the Second Lien Agent, the Consenting First Lien Lenders and Second Lien Lenders, as applicable, on and as of the Master Agreement Effective Date, and once paid such fees shall not be refundable under any circumstances; provided, however, that in accordance with the terms of Sections 5(c) and 6(c) hereof the First Lien Amendment Fees and a portion of the Second Lien Modification Fee shall be creditable against the amount required to be repaid by the Borrowers in connection with the repayment of the First Lien Loans and Second Lien Loans, respectively, if the Agreed Repayment Transaction is consummated in accordance with the terms of this Agreement.

(d) No Other Compensation. The Borrowers agree (i) not to pay any compensation to any Second Lien Lender, in its capacity as a Second Lien Lender, in connection with this Agreement, any joinder hereto, the Second Lien Amendment or the Agreed Repayment Transaction, unless equal compensation is paid to all Lockup Parties, and (ii) not to pay any compensation to any First Lien Lender, in its capacity as a First Lien Lender, in connection with this Agreement, any joinder hereto, the First Lien Amendment or

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the Agreed Repayment Transaction, unless equal compensation has been paid to all Consenting First Lien Lenders.

(e) M&A Make-Whole.

(i) The Borrowers agree that if an M&A Transaction of any type is consummated (including entry into any sales, licensing or other arrangements providing Holdings or any of its Subsidiaries with substantially the same economic and/or other benefits of a consummated M&A Transaction) during the M&A Make-Whole Period, the Borrowers shall make an additional cash payment (the “M&A Make-Whole”) to the Lockup Parties in an aggregate amount equal to $9,000,000, which payment shall be made to the Second Lien Agent for pro rata distribution to the Lockup Parties, unless each of the following conditions have been met: (x) no VG Party had any Qualifying Discussions about that or any other type of M&A Transaction with any counterparty to such M&A Transaction (or with any Affiliate of any such counterparty or any officer, director, senior employee, consultant or advisor of any such counterparty or Affiliate, in each case to the extent such Person is acting on behalf of the counterparty to such M&A Transaction) during the period commencing on November 2, 2009 through June 30, 2011, (y) no VG Party had initiated contact with any Person or begun any process towards that or any other M&A Transaction during the period commencing on November 2, 2009 through June 30, 2011, and (z) the Borrowers have delivered a Notice of Proposed Transaction to the Lockup Parties.

(ii) Notwithstanding the foregoing, if a Notice of Proposed Transaction meeting all requirements of the definition thereof is not delivered by the Notice Deadline with respect to an M&A Transaction, the M&A Make-Whole shall be payable by the Borrowers upon consummation of such M&A Transaction regardless of whether the conditions in clauses (x) and (y) of Section 3(e)(i) have been satisfied.

(iii) If following receipt of a Notice of Proposed Transaction stating that no M&A Make-Whole will be payable, Second Lien Agent advises the Borrowers in writing that the Second Lien Agent believes the M&A Make-Whole may be payable, either (x) within three (3) Business Days of such notice from Second Lien Agent, the Borrowers shall provide Second Lien Agent with written evidence (in form and substance reasonably satisfactory to Second Lien Agent) that the Borrowers have informed the counterparty to such M&A Transaction that Second Lien Agent believes an M&A Make-Whole may be owed to the Lockup Parties, or (y) if no such evidence is provided to Second Lien Agent within such time period, the Borrowers agree that the Second Lien Agent may send a written notice to such counterparty stating that the Second Lien Agent believes an M&A Make-Whole payment may be owed to the Lockup Parties.

(f) No Other Offers. The Borrowers agree not to repay or repurchase any Second Lien Loans at any time except (i) as contemplated by this Agreement, and (ii) in connection with mandatory prepayments required under the Second Lien Credit Agreement; provided that after the earlier to occur of (x) the Option Period End Date if the Agreed Repayment Transaction is not consummated by such date, and (y) the termination of this Agreement pursuant to Section 9 hereof, voluntary prepayments of Second Lien Loans may be made in accordance with the terms of the Original Second Lien Credit Agreement.

(g) Further Assurances. For so long as any obligations of any party hereto continue hereunder, each Borrower will, at its expense, promptly provide the Second Lien Agent and the Lockup Parties with the following information upon reasonable request by the

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Second Lien Agent or any Lockup Party: (i) information related to the Master Agreement Transactions and any matters reasonably related thereto, including any repayments or repurchases of Second Lien Loans or any other compensation paid to any Second Lien Lender, in its capacity as a Second Lien Lender, or to any First Lien Lender, in its capacity as a First Lien Lender, in connection with the Master Agreement Transactions; provided that the Borrowers shall not be required to provide information regarding the New Credit Facilities after the closing of an Agreed Repayment Transaction except as such information may relate to the Master Agreement Transactions arising prior to the Agreed Repayment Closing Date; and (ii) information related to any announced M&A Transaction and factual matters related to any prior Qualifying Discussions or contacts or process relevant to establish whether an M&A Make-Whole is payable in connection with such announced M&A Transaction, provided that material non-public information regarding any such M&A Transaction shall be subject to the confidentiality provisions of the Second Lien Credit Agreement.

(h) Expenses. In accordance with Section 10.2 (Expenses) of the Second Lien Credit Agreement (incorporated herein by reference pursuant to Sections 14(m) hereof) and to the extent required by the terms thereof as so incorporated, the Borrowers agree to promptly, and in any event within five (5) days after written demand therefore, pay costs, fees and other expenses incurred or arising in connection with this Agreement and the other Master Agreement Transactions (other than the New Credit Facilities).

(i) First Lien Consent Solicitation Period. Promptly upon the execution of this Agreement, the Borrowers agree to provide an executed copy of this Agreement to all First Lien Lenders not otherwise party to this Agreement as of the Master Agreement Effective Date, and to give each such First Lien Lender a period of five (5) Business Days from such First Lien Lender’s receipt of the executed copy of this Agreement (the “First Lien Consent Solicitation Period”) to consent to the First Lien Amendment contemplated hereby and to sign this Agreement as a Consenting First Lien Lender hereunder. Each additional First Lien Lender that delivers a counterpart to this Agreement shall be entitled to receive an Additional First Lien Amendment Fee on the date such First Lien Lender delivers its counterpart to this Agreement. Each such counterpart received during the First Lien Consent Solicitation Period shall be deemed effective as of the Master Agreement Effective Date.

4. Representations and Warranties of the Borrowers. Each Borrower represents and warrants to the First Lien Agent, the Second Lien Agent, each Second Lien Lender and each First Lien Lender that the following statements are true and correct:

(a) Organization; Requisite Power and Authority; Due Authorization. Each Borrower (a) is duly organized, validly existing and in good standing under the laws of its jurisdiction of organization and (b) has all requisite power and authority to enter into the Master Agreement Documents to which it is a party and carry out the transactions contemplated thereby and to make the payments and repayments required to be made by it thereunder. The execution, delivery and performance of the Master Agreement Documents have been duly authorized by all necessary action on the part of each Borrower that is a party thereto (including receipt of such Borrower’s board approval for the Master Agreement Transactions (other than the New Credit Facilities)).

(b) No Conflict. The execution, delivery and performance by each Borrower of the Master Agreement Documents to which it is party and the consummation of the transactions contemplated by the Master Agreement Documents do not and will not

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(a) violate any provision of (i) any material law or any governmental rule or regulation applicable to Holdings or any of its Subsidiaries, (ii) any of the Organizational Documents of Holdings or any of its Subsidiaries, or (iii) any material order, judgment or decree of any court or other agency of government binding on Holdings or any of its Subsidiaries; (b) conflict with, result in a breach of or constitute (with due notice or lapse of time or both) a default under any Credit Agreement (as amended on the Master Agreement Effective Date) or any other material Contractual Obligation of Holdings or any of its Subsidiaries; (c) result in or require the creation or imposition of any Lien upon any of the properties or assets of Holdings or any of its Subsidiaries; (d) result in any default, noncompliance, suspension, revocation, impairment, forfeiture or nonrenewal of any material permit, license, authorization or approval applicable to its operations or any of its properties or (e) require any approval of stockholders, members or partners or any approval or consent of any Person under any material Contractual Obligation of Holdings or any of its Subsidiaries, except for such approvals or consents which have been obtained on or prior to the Master Agreement Effective Date and disclosed in writing to the First Lien Agent and the Second Lien Agent.

(c) Binding Obligation. Each Master Agreement Document has been duly executed and delivered by each Borrower that is a party thereto and is the legally valid and binding obligation of such Borrower, enforceable against such Borrower in accordance with its respective terms, except as may be limited by bankruptcy, insolvency, reorganization, moratorium or similar laws relating to or limiting creditors’ rights generally or by equitable principles relating to enforceability (whether enforcement is sought in equity or at law).

(d) Representations True. The representations and warranties contained in each Credit Agreement are true and correct on and as of the date of this Agreement in all material respects (except such representations and warranties that by their terms are qualified by materiality or Material Adverse Effect, which representations and warranties shall be true and correct in all respects) to the same extent as though made on and as of the date of this Agreement (or to the extent such representations and warranties specifically relate to an earlier date, on and as of such earlier date).

(e) No Defaults. As of the date hereof, no event has occurred or is continuing or would result from the consummation of the Master Agreement Transactions contemplated hereby that would constitute an Event of Default or a Default (as each such term is defined in each Credit Agreement).

(f) No Other Compensation. Neither Holdings nor any of its Subsidiaries has paid (or agreed to pay) to any First Lien Lender or Second Lien Lender any compensation or repayment or purchase price in connection with the Master Agreement Transactions (other than the New Credit Facilities) not expressly contemplated by this Agreement.

(g) M&A Transactions. As of the Master Agreement Effective Date, except for that certain discussion disclosed in writing to the Second Lien Agent on October 29, 2010, and which did not materially advance, since November 2, 2009, neither Holdings, any of its Subsidiaries nor any current or former officer or director of Holdings or any of its Subsidiaries or any other VG Party acting on behalf and at the direction of Holdings or any of its Subsidiaries and, to the best knowledge of the Borrowers, no other VG Party has initiated, engaged, solicited, received, entertained, negotiated, accepted or discussed, directly or indirectly, any proposal or offer to acquire, directly or indirectly, whether by a single transaction or a series of transactions, all or any significant part of the business, properties or assets of Holdings or any of its Subsidiaries, whether by merger, consolidation, purchase of

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stock or other securities, purchase of assets, tender offer or otherwise, or which would otherwise result in a Change of Control within the meaning of clauses (ii) through (v) of the definition thereof in the Second Lien Credit Agreement (each of the foregoing types of transactions, an “M&A Transaction”), and no VG Party has provided, directly or indirectly, any information to any Person (including to any other VG Party) in connection with, or for the purposes of initiating or consummating, an M&A Transaction.

(h) First Lien Consent Solicitation. Prior to the date hereof, all First Lien Lenders have been given an adequate and reasonable opportunity to consent to the First Lien Amendment and to sign this Agreement as a Consenting First Lien Lender.

5. Amendment of Original First Lien Credit Agreement.

(a) First Lien Amendment. By execution of this Agreement, the Consenting First Lien Lenders hereby agree (and hereby direct the First Lien Agent to agree), the Borrowers hereby agree, and the First Lien Agent hereby agrees, in each case subject to the conditions set forth in Section 5(b) below, that the Original First Lien Credit Agreement shall be amended as of the Master Agreement Effective Date as set forth in the First Lien Amendment attached hereto as Exhibit B.

(b) Conditions to Effectiveness of the First Lien Amendment. The effectiveness of the First Lien Amendment shall be subject to: (i) execution of this Agreement by the Borrowers, First Lien Lenders constituting at least the First Lien Requisite Lenders and the First Lien Agent; (ii) satisfaction of the conditions precedent to effectiveness of this Agreement set forth in Section 7 hereof; and (iii) payment of the Effective Date First Lien Amendment Fee to the First Lien Agent for pro rata distribution to the Initial Consenting First Lien Lenders on the Master Agreement Effective Date. In addition to the foregoing, the Borrowers expressly acknowledge and agree that payment of the Additional First Lien Amendment Fees to the First Lien Agent for distribution to any Additional Consenting First Lien Lenders during the First Lien Consent Solicitation Period shall be required for compliance with Section 3(c) hereof and Section 10.5(c) of the First Lien Credit Agreement.

(c) First Lien Amendment Fee Credit. If the First Lien Loans are repaid in full by the Borrowers in connection with the consummation of the Agreed Repayment Transaction on or before the Option Period End Date and after the First Lien Amendment Fees have been paid, an amount equal to the First Lien Amendment Fees will be credited against such payment in full of the First Lien Loans of the Consenting First Lien Lenders on a pro rata basis.

6. Amendment of Original Second Lien Credit Agreement.

(a) Second Lien Amendment. By execution of this Agreement, the Lockup Parties hereby agree (and hereby direct the Second Lien Agent to agree), the Borrowers hereby agree and the Second Lien Agent hereby agrees, in each case subject to the conditions set forth in Section 6(b) below, that the Original Second Lien Credit Agreement shall be amended as of the Master Agreement Effective Date as set forth in the Second Lien Amendment attached hereto as Exhibit C.

(b) Conditions to Effectiveness of the Second Lien Amendment. The effectiveness of the Second Lien Amendment shall be subject to: (i) execution of this Agreement by the Borrowers, Second Lien Lenders holding one hundred percent (100%) of

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the Second Lien Term Loan Exposure and the Second Lien Agent; (ii) satisfaction of the conditions precedent to effectiveness of this Agreement set forth in Section 7 hereof and to effectiveness of the First Lien Amendment set forth in Section 5 hereof; and (iii) payment of the Second Lien Modification Fee to the Second Lien Agent for pro rata distribution to the Lockup Parties (in their capacities as Second Lien Lenders) on the Master Agreement Effective Date.

(c) Second Lien Modification Fee Partial Credit. If the Agreed Repayment Transaction is consummated on or before the Option Period End Date and after the Second Lien Modification Fee has been paid, an amount equal to the Second Lien Modification Fee less an amount equal to one percent (1%) of the sum of the principal amount of the Second Lien Loans of the Lockup Parties plus accrued but unpaid interest thereon at August 30, 2010 will be credited against the Repayment Amount payable to the Lockup Parties pursuant to this Agreement on a pro rata basis.

7. Conditions Precedent to this Agreement. This Agreement shall become effective as of the Master Agreement Effective Date only upon satisfaction of the following conditions:

(a) Master Agreement Documents. The First Lien Agent and the Second Lien Agent shall have received copies of (i) this Agreement executed by (A) the Borrowers, (B) Second Lien Lenders holding one hundred percent (100%) of the Second Lien Term Loan Exposure, (C) First Lien Lenders constituting at least the First Lien Requisite Lenders, and (D) for purposes of the Acknowledgment, Consent and Reaffirmation set forth at Section 13 hereof, the Guarantors, and (ii) the Agent Fee Letter executed and delivered by the Borrowers.

(b) Resolutions; Good Standing. The First Lien Agent and the Second Lien Agent shall have received (i) copies of resolutions of the board of directors or similar governing body of each Borrower approving and authorizing the execution, delivery and performance of this Agreement and the other Master Agreement Documents, to which it is a party, certified as of the Master Agreement Effective Date by its secretary or an assistant secretary as being in full force and effect without modification or amendment; and (ii) a good standing certificate from the applicable Governmental Authority of each Borrower’s jurisdiction of incorporation, each dated a recent date prior to the Master Agreement Effective Date.

(c) Opinion of Counsel to the Borrowers. The First Lien Agent, Second Lien Agent, Second Lien Lenders and First Lien Lenders shall have received a favorable written opinion of Weil, Gotshal and Manges LLP, counsel for the Borrowers, dated as of the Master Agreement Effective Date, addressing such matters as may be requested by the First Lien Agent and Second Lien Agent in form and substance reasonably acceptable to the First Lien Agent and Second Lien Agent, and in the form attached hereto as Exhibit D. The Borrowers hereby instruct such counsel to deliver such opinions to the First Lien Agent, Second Lien Agent, Second Lien Lenders and First Lien Lenders.

(d) Payment of Fees and Expenses. Borrowers shall have paid (i) the fees payable on or before the Master Agreement Effective Date referred to in Section 3(c) hereof, including the Initial Portion, the Effective Date First Lien Amendment Fee and Second Lien Modification Fee, and (ii) all fees of counsel and other costs and expenses referred to in Section 3(h) hereof incurred and estimated through the Master Agreement Effective Date.

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8. Conditions Precedent to Agreed Repayment Transaction. The obligation of each Lockup Party to accept the Repayment Amount on the Agreed Repayment Closing Date is subject to the satisfaction (or waiver by the Second Lien Agent, acting at the direction of the Second Lien Requisite Lenders), of the following conditions on or before the Option Period End Date:

(a) Refinancings. All First Lien Obligations shall have been (or concurrently will be) prepaid in full in accordance with Sections 2.11 and 2.14 of the First Lien Credit Agreement (including without limitation payment of the full Make Whole Amount (as defined in the First Lien Credit Agreement)) with a combination of cash on hand and proceeds of the New First Lien Facility, the terms of which shall permit the Master Agreement Transactions (it being understood that upon consummation of the Agreed Repayment Transaction, all Second Lien Obligations shall have also been prepaid in full at the Repayment Amount in accordance with the Second Lien Credit Agreement (as amended by the Second Lien Amendment) with a combination of cash on hand and the proceeds of the New First Lien Credit Facility, unless any of the Third Lien Obligations (other than contingent indemnity obligations to the extent no claim giving rise thereto has been asserted) are to remain outstanding following the Agreed Repayment Closing Date, in which case, the Second Lien Obligations shall be prepaid in full at the Repayment Amount in accordance with the Second Lien Credit Agreement (as amended by the Second Lien Amendment) with the proceeds of the New Second Lien Facility, the terms of which shall permit the Master Agreement Transactions).

(b) Representations and Warranties. The representations and warranties contained herein and those contained in each Credit Agreement shall be true and correct in all material respects (except such representations and warranties that by their terms are qualified by materiality or Material Adverse Effect, which representations and warranties shall be true and correct in all respects) to the same extent as though made on and as of the Agreed Repayment Closing Date (or to the extent such representations and warranties, including the representation set forth at Section 4(g) hereof, specifically relate to an earlier date, on and as of such earlier date).

(c) Officers Certificate. The Borrowers shall deliver a certificate to the First Lien Agent and the Second Lien Agent certifying that the conditions set forth in Section 8(a), (b) and (f) have been (or concurrently with the closing of the Agreed Repayment Transaction, shall have been) satisfied.

(d) Agreed Repayment Notice. Borrowers shall have delivered to the First Lien Agent and Second Lien Agent written notice at least three (3) Business Days prior to the contemplated Agreed Repayment Closing Date setting forth the contemplated Agreed Repayment Closing Date, which shall be on a Business Day on or before the Option Period End Date. Such notice may be revoked by the Borrowers, provided that the Borrowers shall compensate each First Lien Lender and Second Lien Lender for all reasonable losses, expenses and liabilities (including any interest paid or calculated to be due and payable by such First Lien Lender or Second Lien Lender on funds borrowed by it to make or carry its First Lien Loans or Second Lien Loans, as applicable, and any loss, expense or liability sustained by such First Lien Lender or Second Lien Lender in connection with the liquidation or re employment of such funds but excluding loss of anticipated profits), which such First Lien Lender or Second Lien Lender may sustain if the Agreed Repayment Transaction is not consummated on the date specified in such notice of closing given by the Borrowers. The Borrowers agree that any written notice of a closing date or notice of revocation of previously delivered notice of closing date may be posted when received to all

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private side and public side lenders under the Credit Agreements or the Third Lien Documents without any obligation of confidentiality.

(e) Opinion of Counsel to the Borrowers. If any Third Lien Obligations (other than contingent indemnity obligations to the extent no claim giving rise thereto has been asserted) are to remain outstanding following the Agreed Repayment Closing Date, the First Lien Agent, Second Lien Agent, Second Lien Lenders and First Lien Lenders shall have received a favorable written opinion of Weil, Gotshal and Manges LLP, counsel for the Borrowers, dated as of the Agreed Repayment Closing Date, in form and substance reasonably acceptable to the First Lien Agent and Second Lien Agent, and in the form attached hereto as Exhibit E. The Borrowers hereby instruct such counsel to deliver such opinions to the First Lien Agent, Second Lien Agent, Second Lien Lenders and First Lien Lenders.

(f) Fees and Expenses. Borrowers shall have paid (i) the fees referred to in Section 3(c) hereof payable on or before the Agreed Repayment Closing Date, including the Final Portion (as defined in the Agent Fee Letter), and (ii) all fees of counsel and other costs and expenses referred to in Section 3(h) hereof that have already been incurred but remain unpaid or are estimated through the Agreed Repayment Closing Date.

(g) Master Agreement in Effect. The Second Lien Agent shall not have terminated this Agreement pursuant to Section 9 hereof.

9. Termination Events.

(a) Termination Events. The Second Lien Agent shall have the right (but not the obligation) to terminate this Agreement on behalf of all the Lockup Parties if any of the following events occurs on or before the consummation of the Agreed Repayment Transaction (each, a “Termination Event”):

(i) any representation or warranty of the Borrowers herein proves to be inaccurate or incorrect in any material respect as of the date made or deemed made;

(ii) the Borrowers breach any obligation under Section 3 above;

(iii) any “Event of Default” (as defined in each Credit Agreement) occurs or has occurred and is continuing under either Credit Agreement except for any Event of Default under Section 8.1(e) of either Credit Agreement that arises from a default in the performance of or compliance with any term contained in any of Sections 5.3 through 5.7, 5.9, 5.13 or 5.18 of the Second Lien Credit Agreement (and/or the substantively equivalent section of the First Lien Credit Agreement), unless the Second Lien Agent reasonably determines that such Event of Default is reasonably likely to result in a Material Adverse Effect. For the avoidance of doubt, this Section 9(a)(iii) shall not in any way prejudice the rights and remedies available to (x) the First Lien Agent or First Lien Lenders under the First Lien Credit Documents with respect to any Default or Event of Default under (and as defined in) the First Lien Credit Agreement not disclosed in writing by the Borrowers to the First Lien Agent and waived in writing prior to the Master Agreement Effective Date, or (y) the Second Lien Agent or Second Lien Lenders under the Second Lien Credit Documents with respect to any Default or Event of Default under (and as defined in) the Second Lien Credit Agreement not disclosed in writing by the Borrowers to the Second Lien Agent and waived in writing prior to the Master Agreement Effective Date; or

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(iv) the Borrowers or any of their Affiliates, acting on the Borrowers’ behalf, assert in writing or otherwise makes a public announcement of the Borrowers’ intention not to consummate the Agreed Repayment Transaction.

(b) Effect of Termination. If Second Lien Agent terminates this Agreement upon the occurrence of a Termination Event, or if this Agreement terminates in accordance with Section 12 hereof, then, (x) except for the obligations of the Borrowers that expressly survive termination hereof pursuant to Section 14(c) hereof, all obligations of the parties hereto under this Agreement shall automatically terminate (including the restrictions on assignment set forth in Section 2(b) hereof) and this Agreement shall be of no further force or effect; (y) the First Lien Amendment shall remain in full force and effect in all respects, and (z) the Second Lien Amendment shall remain in full force and effect in accordance with its terms. For the avoidance of doubt and as more fully set forth in Section 3(c) hereof, all fees and expenses previously paid, including the First Lien Amendment Fees, the Second Lien Modification Fee and the Initial Portion payable pursuant to the Agent Fee Letter shall remain fully earned and shall not be refundable upon termination of this Agreement pursuant to this Section 9 or Section 12 hereof.

10. Defaults; Remedies.

(a) If at any time on or prior to the earliest to occur of (i) the termination of this Agreement pursuant to Section 9 hereof, (ii) the Option Period End Date, and (iii) the consummation of the Agreed Repayment Transaction, (A) the Borrowers shall fail to make any of the payments referred to in Section 3(c) hereof on the date such payment is due (a “Payment Default”) or shall otherwise default in the performance or compliance with the terms of this Agreement (a “Non-Payment Default”), and (B) if such default is a Non-Payment Default it shall not have been remedied or waived within five (5) Business Days after the earlier of (x) an officer of any Borrower becoming aware of such default and (y) receipt by the Borrowers of a written notice from the Second Lien Agent or any Lockup Party of such Non-Payment Default, then upon notice from the Second Lien Agent (given at the instructions of the Second Lien Requisite Lenders), the Second Lien Agent shall be entitled, in addition to all other remedies at law or in equity with respect to a breach of this Agreement, to take such actions and have the same rights (in each case, with respect to all obligations under the Second Lien Credit Agreement, including acceleration thereof) as provided in clause (2) of the last paragraph of Section 8.1 of the Second Lien Credit Agreement (the “Lockup Remedies”). For the avoidance of doubt, the Second Lien Agent and the Lockup Parties shall be permitted to exercise the Lockup Remedies immediately upon the occurrence and during the continuation of a Payment Default.

(b) A Master Agreement Default shall not constitute or trigger a Default or Event of Default under (and as defined in) any of the Credit Agreements or the Third Lien Documents unless and until the Second Lien Agent exercises its right under the Lockup Remedies to accelerate the Second Lien Loans after any applicable notice and cure period described in this Section 10 have lapsed.

11. Agents.

(a) Agency Provisions Incorporated by Reference. (x) With respect to matters relating to the First Lien Agent, Article 9 (Agents) of the First Lien Credit Agreement is hereby incorporated by reference in this Agreement as if set forth in full herein, and (y) with respect to matters relating to the Second Lien Agent, Article 9 (Agents) of the Second Lien Credit Agreement is hereby incorporated by reference in this Agreement as if set forth in full herein; provided that for purposes of both clause (x) and (y) of this Section 11(a) the terms “Credit Documents”, “Obligations” and “Transactions” set forth in the provisions of Article (9) of each Credit Agreement shall be read for purposes of this incorporation by reference to mean the Master Agreement Documents, the obligations of the Borrowers thereunder, and the Master Agreement Transactions (other than the New Credit Facilities), respectively.

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(b) No Action Without Requisite Lender Consent. Notwithstanding anything contained herein to the contrary, Silver Point, in its capacity as First Lien Agent or Second Lien Agent, shall not be obligated to take any action, including the actions expressly referenced in this Agreement, without express written instruction from First Lien Requisite Lenders or Second Lien Requisite Lenders, respectively.

(c) Third Lien Agent Resignation. Without in any way affecting Silver Point’s right to resign as First Lien Agent, Second Lien Agent or Third Lien Agent as set forth in the applicable Credit Agreement or Third Lien Document whether before or after the Option Period End Date, if any Third Lien Obligations (other than contingent indemnity obligations to the extent no claim giving rise thereto has been asserted) are to remain outstanding following consummation of the Agreed Repayment Transaction in accordance with the terms of this Agreement, then Silver Point shall retire as Third Lien Agent, and the Borrowers shall use commercially reasonable efforts to effect the immediate appointment of Bank of America Merrill Lynch as successor agent and to obtain any necessary consents or waivers required under the terms of the applicable Third Lien Documents, including a waiver of any notice period otherwise applicable for resignation of the Third Lien Agent thereunder.

(d) Agents Not Required to Consent. The Borrowers agree that Silver Point in its capacities as First Lien Agent, Second Lien Agent or Third Lien Note Agent shall not be required to consent to any amendments to the Intercreditor Agreement or any other First Lien Credit Document, Second Lien Credit Document or Third Lien Document, or provide any opinions, acknowledgements or other documentation required by any lender or agent under the New Credit Facilities or any other Person in connection with the consummation of the Agreed Repayment Transaction, other than, in the case of the First Lien Agent and Second Lien Agent, as provided in Section 11(e) with respect to releases of documents. Any such amendments, opinions or other documentation shall be provided by the successor Third Lien Agent and/or the new agents under the New Credit Facilities.

(e) Release Documents. Upon consummation of the Agreed Repayment Transaction in accordance with the terms hereof and upon satisfaction or the conditions set forth herein, including repayment in full of all Obligations (other than contingent indemnity obligations to the extent no claim giving rise thereto has been asserted) under (and as defined in) the Credit Agreements (as amended by the First Lien Amendment and the Second Lien Amendment, as applicable) and payment of all fees and expenses referred to herein payable on or prior to the Agreed Repayment Closing Date in accordance with the terms hereof: (i) the First Lien Requisite Lenders hereby direct the First Lien Agent to provide any release documents required to be delivered pursuant to the First Lien Credit Agreements and First Lien Credit Documents; (ii) the Second Lien Requisite Lenders hereby direct the Second Lien Agent to provide any release documents required to be delivered pursuant to the Second Lien Credit Agreements and Second Lien Credit Documents; and (iii) the Credit Agreements shall be deemed terminated and of no force and effect except as to provisions which expressly survive termination thereof.

12. Automatic Termination. If the Agreed Repayment Transaction is not consummated on or before the Option Period End Date, this Agreement shall automatically terminate by its terms with no continuing obligations of any party other than as expressly set forth in Sections 9(b) and 14(c).

13. Acknowledgment, Consent and Reaffirmation. Each Borrower and each of the undersigned Guarantors does hereby (i) confirm the continuance of and reaffirm all of its guarantees and other obligations and undertakings under the First Lien Credit Documents and Second Lien Credit Documents to which it is a party, and (ii) acknowledge and agree that subsequent to, and after taking account of the provisions of this Agreement, such guarantees and other obligations and undertakings and the terms of the First Lien Credit Documents and Second Lien Credit Documents are not impaired or affected in any manner whatsoever and shall continue to be in full force in accordance with the terms thereof (such undertakings being the “Acknowledgment, Consent and Reaffirmation”). Each Guarantor hereby represents and warrants

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that (a) it has full capacity and right to make and perform this Acknowledgment, Consent and Reaffirmation, and all necessary authority has been obtained; (b) this Acknowledgment, Consent and Reaffirmation constitutes its legal, valid and binding obligation enforceable in accordance with its terms, except as may be limited by bankruptcy, insolvency, reorganization, moratorium or similar laws relating to or limiting creditors’ rights generally or by equitable principles relating to enforceability (whether enforcement is sought in equity or at law); (c) the making and performance of this Acknowledgment, Consent and Reaffirmation does not and will not violate the provisions of any applicable law, regulation or order, and does not and will not result in the breach of, or constitute a default or require any consent under, any material agreement, instrument, or document to which it is a party or by which it or any of its property may be bound or affected; and (d) all consents, approvals, licenses and authorizations of, and filings and registrations with, any governmental authority required under applicable law and regulations for the making and performance of this Acknowledgment, Consent and Reaffirmation have been obtained or made and are in full force and effect.

14. Miscellaneous.

(a) Amendments.

(i) No amendment, modification, termination (except as provided in Section 9 or 12 hereof) or waiver of any provision of this Agreement, or consent to any departure by any party hereto herefrom, shall in any event be effective without the written concurrence of the Borrowers, the Second Lien Agent and the Second Lien Requisite Lenders; provided that in addition to such consents, without the written consent of each Consenting First Lien Lender (other than a Defaulting Lender (as defined in the First Lien Credit Agreement)), no such amendment, modification, termination, waiver or consent shall be effective if the effect thereof would extend the time for payment of any portion of the First Lien Amendment Fees or amend the definition thereof (or any other provision hereof) to reduce the amount thereof, and without the written consent of First Lien Requisite Lenders, no such amendment, modification, termination, waiver or consent shall be effective if the effect thereof would adversely affect any other provision hereof relating to First Lien Lenders; and provided further that in addition to such consents, without the written consent of each Lockup Party (other than a Defaulting Lender (as defined in the Second Lien Credit Agreement)), no such amendment, modification, termination, waiver or consent shall be effective if the effect thereof would (x) extend the Option Period End Date, (y) waive, reduce or postpone the date of payment of the Repayment Amount due such Lender in connection with the Agreed Repayment Transaction or amend the definition of “Repayment Amount” to reduce the amount thereof (or amend any other provision of this Agreement relating to the Repayment Amount, or any other provision affecting the calculation thereof, in each case, to the extent having the effect of reducing the amount thereof), or (z) extend the time for payment of the Second Lien Modification Fee or amend the definition thereof.

(ii) Notwithstanding the foregoing or anything else to the contrary contained in this Agreement or any other Master Agreement Document, no Affiliated Lender shall (i) have the right to vote in respect to any amendments, modifications, terminations, waivers or consents in connection with the Master Agreement Documents or any other action in respect thereof (and its First Lien Loans or Second Lien Loans, as applicable, shall not be counted in determining whether any such vote has been obtained), (ii) participate in any meetings of the First Lien Agent, Second Lien Agent, First Lien Lenders and/or Second Lien Lenders at any time, (iii) receive any information regarding Holdings or its Subsidiaries generated by entities other than Holdings, or (iv) have any other rights under the Master Agreement Documents other than economic rights, provided, that “economic rights” shall include, without limitation, rights to (x) receive any fees paid generally to First Lien Lenders, Second Lien Lenders or to consenting First Lien Lenders or Second Lien Lenders, in each case as applicable, in connection with waivers and amendments under this Agreement, (y) as applicable, sell or grant assignments of its Second Lien Loans in a manner that otherwise complies with the requirements of this Agreement in respect of assignments of Second

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Lien Loans and (z) vote on matters affecting its economic rights pursuant to the provisos of Section 14(a), as applicable.

(iii) No amendment, modification, termination or waiver of any provision of the Master Agreement Documents, or consent to any departure by any Borrower therefrom, shall amend, modify, terminate or waive any provision of Section 9 of either Credit Agreement that is incorporated herein by reference as the same applies to the First Lien Agent or Second Lien Agent, as applicable, or any other provision hereof as the same applies to the rights or obligations of the First Lien Agent or Second Lien Agent, in each case without the consent of such Agent.

(iv) The First Lien Agent may, but shall have no obligation to, with the concurrence of any First Lien Lender (other than any Affiliated Lender), execute amendments, modifications, waivers or consents on behalf of such First Lien Lender. The Second Lien Agent may, but shall have no obligation to, with the concurrence of any Second Lien Lender (other than any Affiliated Lender), execute amendments, modifications, waivers or consents on behalf of such Second Lien Lender. Any waiver or consent shall be effective only in the specific instance and for the specific purpose for which it was given. No notice to or demand on any Borrower in any case shall entitle any Borrower to any other or further notice or demand in similar or other circumstances. Any amendment, modification, termination, waiver or consent effected in accordance with this Section 14(a) shall be binding upon each current First Lien Lender and Second Lien Lender, each future First Lien Lender and Second Lien Lender and each Borrower.

(b) Independent Analysis. Each party hereto hereby represents, warrants and confirms to each other party hereto that it has made its own decision to execute this Agreement based upon its own independent assessment of documents and information available to it, without reliance upon the First Lien Agent, Second Lien Agent or any other First Lien Lender or Second Lien Lender party hereto and based on such documents and information as it has deemed appropriate, in connection with Master Agreement Transactions contemplated hereby. Neither the First Lien Agent, Second Lien Agent nor any First Lien Lender or Second Lien Lender party hereto shall have any duty or responsibility, either initially or on a continuing basis, to provide any other Person from time to time party hereto as a First Lien Lender or Lockup Party with any credit or other information with respect Master Agreement Transactions except as expressly set fort herein, whether coming into its possession before the Master Agreement Effective Date or at any time or times thereafter, and neither First Lien Agent nor Second Lien Agent shall have any responsibility with respect to the accuracy of or the completeness of any information provided on behalf of the Borrowers to any First Lien Lender, Second Lien Lender or Lockup Party.

(c) Survival. All representations, warranties and agreements made herein shall survive the execution and delivery hereof. Notwithstanding anything herein or implied to the contrary, the agreements of each Borrower set forth in Sections 3(b), 3(c), and 3(h), and, to the extent applicable to the foregoing, Sections 10 and 14 shall survive the termination hereof.

(d) No Waiver; Remedies Cumulative. No failure or delay on the part of the First Lien Agent, the Second Lien Agent, any Consenting First Lien Lender or any Lockup Party in the exercise of any power, right or privilege hereunder or under any other Master Agreement Document shall impair such power, right or privilege or be construed to be a waiver of any default or acquiescence therein, nor shall any single or partial exercise of any such power, right or privilege preclude other or further exercise thereof or of any other power, right or privilege. The rights, powers and remedies given to the First Lien Agent, the Second Lien Agent, any Consenting First Lien Lender or any Lockup Party hereby are cumulative and shall be in addition to and independent of all rights, powers and remedies existing by virtue of any statute or rule of law or in any of the other Master Agreement Documents, First Lien Credit Documents or Second Lien Credit Documents. Any forbearance or failure to exercise, and any delay in exercising, any right, power or remedy

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hereunder shall not impair any such right, power or remedy or be construed to be a waiver thereof, nor shall it preclude the further exercise of any such right, power or remedy.

(e) Severability. In case any provision in or obligation hereunder or under any other Master Agreement Document shall be invalid, illegal or unenforceable in any jurisdiction, the validity, legality and enforceability of the remaining provisions or obligations, or of such provision or obligation in any other jurisdiction, shall not in any way be affected or impaired thereby.

(f) Successors and Assigns Generally. This Agreement shall be binding upon the parties hereto and their respective successors and permitted assigns and shall inure to the benefit of the parties hereto and the successors and permitted assigns of First Lien Lenders and Second Lien Lenders. No Borrower’s rights or obligations under this Agreement nor any interest therein may be assigned or delegated by any Borrower without the prior written consent of all First Lien Lenders and Second Lien Lenders party to this Agreement at the time of such requested assignment or delegation (and any attempted assignment or transfer by any Borrower without such consent shall be null and void). Nothing in this Agreement, expressed or implied, shall be construed to confer upon any Person (other than the parties hereto, their respective successors and assigns permitted hereby and, to the extent expressly contemplated hereby or by the Master Agreement Transactions (other than the New Credit Facilities), Affiliates of each of the First Lien Agent, Second Lien Agent, First Lien Lenders and Second Lien Lenders) any legal or equitable right, remedy or claim under or by reason of this Agreement.

(g) Counterparts. This Agreement may be executed in any number of counterparts, each of which when so executed and delivered shall be deemed an original, but all such counterparts together shall constitute but one and the same instrument.

(h) Headings. Section headings herein are included herein for convenience of reference only and shall not constitute a part hereof for any other purpose or be given any substantive effect.

(i) APPLICABLE LAW. THIS AGREEMENT AND EACH OTHER MASTER AGREEMENT DOCUMENT AND THE RIGHTS AND OBLIGATIONS OF THE PARTIES HEREUNDER AND THEREUNDER SHALL BE GOVERNED BY, AND SHALL BE CONSTRUED AND ENFORCED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK WITHOUT REGARD TO ANY CONFLICTS OF LAW PROVISIONS THAT WOULD OTHERWISE REQUIRE APPLICATION OF THE LAWS OF ANY OTHER JURISDICTION.

(j) CONSENT TO JURISDICTION.

(i) ALL JUDICIAL PROCEEDINGS BROUGHT AGAINST ANY BORROWER ARISING OUT OF OR RELATING HERETO OR ANY OTHER MASTER AGREEMENT DOCUMENT, OR ANY OF THE OBLIGATIONS HEREUNDER OR THEREUNDER, MAY BE BROUGHT IN ANY STATE OR FEDERAL COURT OF COMPETENT JURISDICTION IN THE STATE, COUNTY AND CITY OF NEW YORK. BY EXECUTING AND DELIVERING THIS AGREEMENT, EACH BORROWER, FOR ITSELF AND IN CONNECTION WITH ITS PROPERTIES, IRREVOCABLY (i) ACCEPTS GENERALLY AND UNCONDITIONALLY THE EXCLUSIVE JURISDICTION AND VENUE OF SUCH COURTS; (ii) WAIVES ANY DEFENSE OF FORUM NON CONVENIENS; (iii) AGREES THAT SERVICE OF ALL PROCESS IN ANY SUCH PROCEEDING IN ANY SUCH COURT MAY BE MADE BY REGISTERED OR CERTIFIED MAIL, RETURN RECEIPT REQUESTED, TO THE APPLICABLE BORROWER AT ITS ADDRESS PROVIDED IN ACCORDANCE WITH SECTION 10.1 OF THE SECOND LIEN CREDIT AGREEMENT IS SUFFICIENT TO CONFER PERSONAL JURISDICTION OVER THE APPLICABLE BORROWER IN ANY SUCH PROCEEDING IN ANY

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SUCH COURT, AND OTHERWISE CONSTITUTES EFFECTIVE AND BINDING SERVICE IN EVERY RESPECT; AND (iv) AGREES THAT THE FIRST LIEN AGENT, SECOND LIEN AGENT, THE SECOND LIEN LENDERS AND FIRST LIEN LENDERS RETAIN THE RIGHT TO SERVE PROCESS IN ANY OTHER MANNER PERMITTED BY LAW OR TO BRING PROCEEDINGS AGAINST ANY BORROWER IN THE COURTS OF ANY OTHER JURISDICTION.

(ii) EACH BORROWER HEREBY AGREES THAT PROCESS MAY BE SERVED ON IT BY CERTIFIED MAIL, RETURN RECEIPT REQUESTED, TO THE ADDRESSES PERTAINING TO IT AS SPECIFIED IN SECTION 10.1 OF THE SECOND LIEN CREDIT AGREEMENT. ANY AND ALL SERVICE OF PROCESS AND ANY OTHER NOTICE IN ANY SUCH ACTION, SUIT OR PROCEEDING SHALL BE EFFECTIVE AGAINST ANY BORROWER IF GIVEN BY REGISTERED OR CERTIFIED MAIL, RETURN RECEIPT REQUESTED, OR BY ANY OTHER MEANS OR MAIL WHICH REQUIRES A SIGNED RECEIPT, POSTAGE PREPAID, MAILED AS PROVIDED ABOVE. IN THE EVENT ANY BORROWER SHALL NOT BE ABLE TO ACCEPT SERVICE OF PROCESS AS AFORESAID AND IF ANY BORROWER SHALL NOT MAINTAIN AN OFFICE IN NEW YORK CITY, SUCH BORROWER SHALL PROMPTLY APPOINT AND MAINTAIN AN AGENT QUALIFIED TO ACT AS AN AGENT FOR SERVICE OF PROCESS WITH RESPECT TO THE COURTS SPECIFIED IN THIS SECTION, AND ACCEPTABLE TO THE APPLICABLE AGENT, AS EACH BORROWER’S AUTHORIZED AGENT TO ACCEPT AND ACKNOWLEDGE ON EACH BORROWER’S BEHALF SERVICE OF ANY AND ALL PROCESS WHICH MAY BE SERVED IN ANY SUCH ACTION, SUIT OR PROCEEDING.

(k) WAIVER OF JURY TRIAL.

EACH OF THE PARTIES HERETO HEREBY AGREES TO WAIVE ITS RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING HEREUNDER OR UNDER ANY OF THE OTHER MASTER AGREEMENT DOCUMENTS OR ANY DEALINGS BETWEEN THEM RELATING TO THE SUBJECT MATTER OF THE TRANSACTIONS CONTEMPLATED HEREBY. THE SCOPE OF THIS WAIVER IS INTENDED TO BE ALL ENCOMPASSING OF ANY AND ALL DISPUTES THAT MAY BE FILED IN ANY COURT AND THAT RELATE TO THE SUBJECT MATTER OF THIS TRANSACTION, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS AND ALL OTHER COMMON LAW AND STATUTORY CLAIMS. EACH PARTY HERETO ACKNOWLEDGES THAT THIS WAIVER IS A MATERIAL INDUCEMENT TO ENTER INTO A BUSINESS RELATIONSHIP, THAT EACH HAS ALREADY RELIED ON THIS WAIVER IN ENTERING INTO THIS AGREEMENT, AND THAT EACH WILL CONTINUE TO RELY ON THIS WAIVER IN ITS RELATED FUTURE DEALINGS. EACH PARTY HERETO FURTHER WARRANTS AND REPRESENTS THAT IT HAS REVIEWED THIS WAIVER WITH ITS LEGAL COUNSEL AND THAT IT KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. THIS WAIVER IS IRREVOCABLE, MEANING THAT IT MAY NOT BE MODIFIED EITHER ORALLY OR IN WRITING (OTHER THAN BY A MUTUAL WRITTEN WAIVER SPECIFICALLY REFERRING TO THIS SECTION AND EXECUTED BY EACH OF THE PARTIES HERETO), AND THIS WAIVER SHALL APPLY TO ANY SUBSEQUENT AMENDMENTS, RENEWALS, SUPPLEMENTS OR MODIFICATIONS HERETO OR ANY OF THE OTHER MASTER AGREEMENT DOCUMENTS. IN THE EVENT OF LITIGATION, THIS AGREEMENT MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT.

(l) Advertising and Publicity. No Borrower shall nor shall the Borrowers permit any other VG Party to issue or disseminate to the public (by advertisement, including, without limitation, any

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“tombstone” advertisement, press release or otherwise), submit for publication or otherwise cause or seek to publish any information describing the terms of the Master Agreement Documents without the prior written consent of Second Lien Agent. Nothing in the foregoing shall be construed to prohibit any Borrower from making any submission or filing which it is required to make by applicable law or pursuant to judicial process; provided, that, (i) such filing or submission shall contain only such information as is necessary to comply with applicable law or judicial process and (ii) unless specifically prohibited by applicable law or court order, Borrowers shall promptly notify Second Lien Agent of the requirement to make such submission or filing and provide Second Lien Agent with a copy thereof.

(m) Certain Credit Agreement Provisions Incorporated by Reference. The following provisions of the Second Lien Credit Agreement are hereby incorporated by reference in this Agreement as if set forth in full herein except that the terms “Credit Documents” and “Obligations” set forth therein shall be read for purposes of this incorporation by reference to mean the Master Agreement Documents and the obligations of the Borrowers thereunder, respectively: Section 2.14(a)-(f) (General Provisions Regarding Payments); Section 2.18 (Taxes; Withholding, etc.); Section 2.22 (Joint and Several Liability of the Borrowers); Section 10.1 (Notices); Section 10.2 (Expenses); Section 10.3 (Indemnity); 10.4 (Set off); Section 10.11 (Marshalling; Payments Set Aside); Section 10.13 (Obligations Several; Independent Nature of Lenders’ Rights) and Section 10.18 (Confidentiality).

(n) Entire Agreement. This Agreement and the other Master Agreement Documents represent the final agreement among the parties with respect to the subject matter hereof and may not be contradicted by evidence of prior, contemporaneous, or subsequent oral agreements of the parties. Any participation in the New Credit Facilities will be separately documented.

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IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed and delivered by their respective duly authorized officers as of the date first set forth above.


VONAGE HOLDINGS CORP.

By:	/s/ Barry Rowan
	Name:	Barry Rowan
	Title:	President

VONAGE AMERICA INC.

By:	/s/ Barry Rowan
	Name:	Barry Rowan
	Title:	President