Fifth Amendment to Master Services Agreement between Valor Telecommunications Enterprises, LLC and ALLTEL Information Services, Inc.

Summary

This Fifth Amendment updates the Master Services Agreement between Valor Telecommunications Enterprises, LLC and ALLTEL Information Services, Inc., effective June 1, 2001. It adds new services for Valor’s Competitive Local Exchange Carrier (CLEC) business, including managed operations, network, and output processing services, as well as implementation support. The amendment outlines specific project tasks, fee structures, and conditions for service adjustments. ALLTEL will also provide temporary support and database setup, with fees subject to change if project scope or client responsibilities shift.

EX-10.21 5 y94801a2exv10w21.txt FIFTH AMENDMENT TO MASTER SERVICES AGREEMENT EXHIBIT 10.21 FIFTH AMENDMENT TO MASTER SERVICES AGREEMENT Confidential Treatment. The portions of this exhibit that have been replaced with "[*****]" have been filed separately with the Securities and Exchange Commission and are the subject of an application for confidential treatment. This Fifth Amendment ("Fifth Amendment") is effective as of the 1st day of June, 2001 ("Fifth Amendment Effective Date") and amends and supplements that certain Master Services Agreement, as amended (the "Agreement") dated as of the 9th day of December, 1999, by and between VALOR TELECOMMUNICATIONS ENTERPRISES, LLC (as successor to Valor Telecommunications Southwest, LLC, successor to dba Communications LLC) ("Client") and ALLTEL INFORMATION SERVICES, INC. ("ALLTEL"). W I T N E S S E T H: WHEREAS, Client desires to obtain additional services from ALLTEL and ALLTEL is willing to provide such services pursuant to the terms and conditions contained herein; NOW, THEREFORE, in consideration of the mutual promises and covenants herein, the parties agree as follows: 1. The following new Section 8 shall be added to Exhibit A to the Agreement: "8. CLEC SERVICES. ALLTEL shall provide Managed Operations Services, Managed Network Services, Output Processing Services and PASP Services for Client's Competitive Local Exchange Carrier business as described in Section 8.2 of this Exhibit (collectively, the "CLEC Services"). Further, ALLTEL shall provide the implementation of the CLEC Services on a Unbundled Network Elements Platform ("UNE-P") as described in Section 8.1 of this Exhibit ("CLEC Implementation Services"). 8.1 CLEC IMPLEMENTATION SERVICES. (A) PROJECT PLAN. Attached hereto as Attachment 1 and incorporated herein is the "Project Plan" drafted by ALLTEL and agreed to by Client setting forth the specific tasks to be included within the CLEC Implementation Services and the tasks to be completed by Client. The parties agree that the Project Plan may change as the CLEC Implementation Services progress and that all changes in scope of CLEC Implementation Services or changes made necessary by changes to the project beyond Alltel's reasonable control shall be reflected in the Project Plan through the Change Control process. (B) PRE-AMENDMENT SERVICES. Prior to the Fifth Amendment Effective Date, ALLTEL has performed the CLEC Implementation Services described in the Project Plan. Client hereby acknowledges ALLTEL's performance of such services and Client's acceptance of services provided by ALLTEL. (C) TEMPORARY CARE RESOURCE. ALLTEL will provide a temporary CARE resource from February 12,2001 through May 31,2001 (or until such time as the three hundred (300) hours limit is reached) to assist Client in establishing billing and collection agreements with other carriers and to assist in training a Client employee to perform this function. The temporary CARE resource will perform services as directed by Client for a total of no more than three hundred (300) man-hours. Those services are expected to include the following: - Document and maintain Carrier Access Records Exchange (CARE) processing flow and Transaction Code Status Indicator (TCSI) supported codes. - Recommend rates for services provided to Access Carriers (AC), listings, daily/weekly processing. - Establish and maintain "New Carrier Documentation", and distribute upon request to AC. - Communicate client requirements/processes with new ACs. Communicate effectively with senior management of AC companies. - Work with Bell Provisioning when a new carrier requests participation, if needed. - Load AC tables to EQA and prepare and submit customer validation table (TRTL) and Carrier Control Table and Message Processing System (MPS) table forms (CRRC/CART) to ALLTEL Conversion Team. - Coordinate Job Control Language (JCL) through Equal Access (EQA) for all existing and new ACs. - Review daily and weekly CARE output reports to intercept specific error codes that indicate processing problems or unauthorized AC. - Coordinate analysis/design/inquiries/testing signoff on CARE Service Enhancement Request/Request for Information Services (SER/RIS) projects. (Adding EQA as interface.). - Administer and coordinate all AC notifications regarding CARE. Work with Valor to establish billing of carrier charges for services provided. - Communicate with AC when unauthorized marketing procedures exist. - Primary Interexchange Carrier (PIC) dispute processing- prepare bill and followed-up on collections. - PIC verification/reconciliation. - Handle all carrier inquires. - Handle all carrier correspondence. - Investigate non-acknowledged Letter of Authorization (LOA) records for carrier. - Update change of carrier mailing addresses. - Notify ACs when new areas or states win be included as Valor territory. - Coordinate NPA Splits and Company Mergers. - Serve as Billing Name and Address (BNA) contact for agreements and billing of charges. - Provide training to one VBS CARE representative. (D) AUTOMATED CARE NOTIFICATION. ALLTEL will automate CARE notification for carrier changes for no more than three (3) carriers. (E) CATEGORY 92 DATABASE. ALLTEL will set up a database (or use Client's existing database, if ALLTEL deems practicable) for Category 92 records processing (i.e. settlement processing with Southwestern Bell Corporation). 2 8.2 DESCRIPTION OF CLEC SERVICES. The CLEC Services will consist of certain Managed Operations Services (including ongoing tables maintenance for Client's CLEC business in one state and two cities) as described in this Agreement for Client's CLEC business using UNE-P and using the following subset of the ALLTEL Software: CCS, and CAMS (to include MPS, EQA and CARE). The CLEC Services will also include Output Processing Services and PASP Services for Client's CLEC business. ALLTEL will also provide the initial table load services in support of Client's offering of CLEC services in one state and two cities." 2. The following new Section 2.8 shall be added to Exhibit E to the Agreement: "2.8 FEES FOR CLEC SERVICES. (A) IMPLEMENTATION. Client shall pay to ALLTEL the following Service Fees for the CLEC Implementation Services described in Section 8.1 of Exhibit A: CLEC Implementation Services described in the Project Plan (except for those items set forth below) $[*****] CARE Support (up to 300 hours) [*****] Automated CARE Implementation (up to 3 carriers) [*****] Category 92 Implementation [*****] -------- Total fees for CLEC Implementation Services $[*****] ========

ALLTEL hereby acknowledges receipt of the fee listed above in this Section 2.8(a). ALLTEL's time of performance of and the Service Fees for the CLEC Implementation Services shall be adjusted, if and to the extent reasonably necessary, in the event that (a) Client fails to timely submit data or materials in accordance with the Project Plan, (b) Client fails to perform on a timely basis, the functions or other responsibilities of Client described in the Project Plan, (c) there occurs a Force Majeure condition which prevents ALLTEL's timely performance, (d) Client or any governmental agency authorized to regulate or supervise Client makes any special request which affects ALLTEL's obligations under this Fifth Amendment, or (e) the scope of the Project Plan is increased in accordance with Section 8.1(a) of Exhibit A. ALLTEL shall promptly notify Client upon ALLTEL discovering that any of the events described in this Section will effect ALLTEL's time of performance or the fees for the CLEC Implementation Services, with such notice describing both the event and the anticipated affect of the event. In addition, if any of the above events occur, and such event will result in an increased cost to ALLTEL for providing the affected Service, ALLTEL shall so advise Client and Client may at Client's discretion either pay any and all of such increased costs to ALLTEL or relieve ALLTEL of its responsibilities hereunder. (B) MONTHLY CHARGES. Client shall pay to ALLTEL the following Service Fees for the CLEC Services described in Section 8.2 of Exhibit A: 3 (I) MANAGED OPERATIONS SERVICES. For each Access Line for which ALLTEL is then providing Managed Operations Services as described in Section 8.2 of Exhibit A, Client shall pay an incremental access line charge of $[* * * * *] per month. Client shall be invoiced monthly, one month in arrears. The number of Access Lines upon which the CLEC access line charge is calculated shall-be determined as of the end of the month based on the Customer Access Line and Equipment Report generated through CAMS. (II) OUTPUT PROCESSING SERVICES. Client shall pay for the Output Processing Services related to Client's CLEC business on the same basis as is set forth in Exhibit C for Client's ILEC business. (C) FULL FACILITIES BASED CLEC. Client shall have the option to also provide "full facilities based access" CLEC services. If Client elects to do so, Client and ALLTEL shall mutually agree upon a project plan for the implementation of such additional CLEC services, including the additional Service Fees for such implementation. For each Access Line for which ALLTEL is then providing CLEC Services on a full facilities basis, Client shall pay for Managed Operations Services an incremental access line charge of $[*****] per month. Client shall pay for the Output Processing Services related to Client's full facilities based CLEC business on the same basis as is set forth in Exhibit C for Client's ILEC business." 3. All capitalized terms not otherwise defined in this Fifth Amendment shall have the same meaning set forth in the Agreement. 4. Except as herein expressly amended, the Agreement as previously amended is ratified, confirmed and remains in fun force and effect. 5. All references to the Agreement shall mean as such Agreement is amended hereby and as may in the future be amended, restated, supplemented or modified from time to time. 6. This Fifth Amendment may be executed by the parties hereto individually or in combination, in one or more counterparts, each of which shall be an original and all of which shall constitute one and the same agreement. SIGNATURES FOLLOW ON NEXT PAGE 4 IN WITNESS WHEREOF, the parties have executed this Fifth Amendment as of the Fifth Amendment. Effective Date by their duly authorized representatives. ALLTEL INFORMATION SERVICES, INC. VALOR TELECOMMUNICATIONS ENTERPRISES, LLC By: /s/ Larry Ashmore By: /s/ Kenneth R. Cole -------------------------------- ----------------------- Name: Larry Ashmore Name: Kenneth R. Cole -------------------------------- ----------------------- Title: Account Director Title: President & COO -------------------------------- ----------------------- 5 ATTACHMENT 1
ID TASK NAME START FINISH BASELINE START BASELINE FINISH -- --------- ----- ------ -------------- --------------- 0 VALOR CLEC PHASE I - TX MON 12/4/00 WED 10/17/01 MON 12/4/00 TUE 10/23/01 1 OBTAIN SIGNED CONTRACT FROM VENDOR MON 12/4/00 FRI 1/19/01 MON 12/4/00 FRI 1/19/01 2 BEGIN PROJECT INITIATION ACTIVITIES Mon 12/4/00 Mon 12/4/00 Mon 12/4/00 Mon 12/4/00 3 PROJECT INITIATION ACTIVITIES MON 12/4/00 FRI 1/19/01 MON 12/4/00 FRI 1/19/01 4 Obtain Letter of Engagement from Valor Mon 12/4/00 Mon 12/4/00 Mon 12/4/00 Mon 12/4/00 5 Establish Project Sponsorship Mon 12/4/00 Mon 12/4/00 Tue 12/5/00 Tue 12/5/00 6 Establish Business Objectives Wed 12/6/00 Fri 12/8/00 Wed 12/6/00 Fri 12/8/00 7 Finalize Scope of Work Thu 12/7/00 Fri 1/19/01 Thu 12/7/00 Fri 12/8/00 8 Define Project Organization Mon 12/11/00 Mon 12/11/00 Mon 12/11/00 Mon 12/11/00 9 Obtain Resources Fri 12/15/00 Fri 1/15/01 Fri 12/15/00 Fri 1/15/01 10 Obtain CCS Resources Mon 12/18/00 Fri 12/22/00 Mon 12/18/00 Fri 12/22/00 11 Identify Team Training Requirements Fri 1/5/01 Fri 1/5/01 Fri 1/5/01 Fri 1/5/01 12 Define Project Control Procedures Fri 12/8/00 Fri 12/8/00 Fri 12/8/00 Fri 12/8/00 13 Define Configuration Management Procedures Fri 12/8/00 Fri 12/8/00 Fri 12/8/00 Fri 12/8/00 14 Review and Compile Products Mon 12/11/00 Mon 12/11/00 Mon 12/11/00 Mon 12/11/00 15 Hold Project Initiation Meeting with Valor Wed 12/13/00 Thu 12/14/00 Wed 12/13/00 Thu 12/14/00 16 Receive Org Structure from Valor Thu 1/11/01 Thu 1/11/01 Thu 1/11/01 Thu 1/11/01 17 Receive Initial 250 S&P Offerings from Valor Fri 1/19/01 Fri 1/19/01 Fri 1/19/01 Fri 1/19/01 18 Publish Project Initiation Report Mon 1/8/01 Mon 1/8/01 Mon 1/8/01 Mon 1/8/01 19 Review P/R with Stakeholder Thu 1/11/01 Thu 1/11/01 Thu 1/11/01 Thu 1/11/01 20 Hold Project Review/Kickoff Wed 1/10/01 Wed 1/10/01 Wed 1/10/01 Wed 1/10/01 21 PROJECT INITIATION COMPLETE Wed 1/10/01 Wed 1/10/01 Wed 1/10/01 Wed 1/10/01 22 START VALOR CLEC PHASE I THU 12/21/00 WED 10/17/01 MON 12/4/00 TUE 10/23/01 23 BEGIN VALOR CLEC PHASE I - TEXAS Wed 1/10/01 Wed 1/10/01 Wed 1/10/01 Wed 1/10/01 24 ESTABLISH INFRASTRUCTURE FRI 1/5/01 THU 5/3/01 FRI 12/15/00 MON 3/26/01 25 BEGIN INFRASTRUCTURE SETUP Mon 1/15/01 Mon 1/15/01 Mon 1/15/01 Mon 1/15/01 26 DEFINE CAMS PROCESSING REQUIREMENTS TUE 1/16/01 WED 3/14/01 THUR 1/18/01 TUE 1/30/01 27 BEGIN DEFINING CAMS REQUIREMENTS Thu 1/18/01 Thu 1/18/01 Thu 1/18/01 Thu 1/18/01 28 Determine CAMS Interfaces, (CARE, EQA) Tue 1/18/01 Wed 3/14/01 Thu 1/18/01 Tue 1/30/01 29 Identify NDM's-(identified w/Valor ILEC) Wed 2/27/01 Fri 3/9/01 Thu 1/18/01 Tue 1/30/01 30 Determine DB2 Warehousing Requirements Tue 1/23/01 Fri 1/26/01 Thu 1/18/01 Thu 1/18/01 31 COMPLETE DEFINING CAMS REQUIREMENTS Mon 3/5/01 Mon 3/5/01 Tue 1/30/01 Tue 1/30/01 32 CCS SETUP FRI 1/5/01 WED 2/7/01 MON 1/8/01 THU 3/22/01 33 BEGIN CCS SETUP FACILITY Thu 1/18/01 Thu 1/18/01 Thu 1/18/01 Thu 1/18/01
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ID TASK NAME START FINISH BASELINE START BASELINE FINISH -- --------- ----- ------ -------------- --------------- Create Service Order Split Process for Mon 2/5/01 Mon 2/5/01 Mon 1/15/01 Fri 1/26/01 34 VL3 35 Setup CCS Development Database Fri 1/5/01 Fri 1/12/01 Mon 1/8/01 Wed 1/10/01 36 Setup CCS System Test Database Fri 1/12/01 Fri 1/19/01 Thu 1/11/01 Mon 1/15/01 37 Setup CCS-CAMS Test Environment Tue 1/30/01 Tue 1/30/01 Thu 1/25/01 Tue 1/30/01 38 Setup CCS Production Environment Tue 1/30/01 Fri 2/2/01 Wed 1/31/01 Fri 2/2/01 39 Update CCS Security for new users Wed 2/7/01 Wed 2/7/01 Wed 3/21/01 Thu 3/22/01 40 TEST ENVIRONMENT SET UP - S02 THU 1/18/01 WED 2/7/01 NA NA 41 Setup/Refresh s02 Environment Wed 2/7/01 Wed 2/7/01 NA NA 42 Setup ICP Processing for s02 Environment Wed 2/7/01 Wed 2/7/01 NA NA 43 Ongoing ICP Support for s02 Environment Wed 2/7/01 Wed 2/7/01 NA NA testing 44 Identify Batch Jobs/Schedule for CLEC Thu 1/18/01 Thu 1/18/01 NA NA 45 Create CLEC Batch Jobs/Schedule in s02 Thu 1/18/01 Thu 1/18/01 NA NA 46 CLEC TEST ENVIRONMENT SETUP COMPLETE Thu 1/18/01 Thu 1/18/01 NA NA 47 PRODUCTION ENVIRONMENT SETUP MON 3/12/01 TUE 4/3//01 NA NA 48 Create Batch Jobs/Schedule for CLEC on Mon 3/12/01 Tue 3/20/01 NA NA HP48 49 Submit Maestro Forms for CLEC Batch on Tue 3/20/01 Wed 3/28/01 NA NA HP48 50 Promote CLEC Batch Jobs to HP 48 Wed 3/28/01 Thu 3/29/01 NA NA 51 Execute Operational test for CLEC Batch Thu 3/29/01 Tue 4/3/01 NA NA on HP48 52 CLEC GENERIC PREMISE DEFINITION THU 1/18/01 FRI 1/26/01 NA NA 53 Identify Required Data for Generic Thu 1/18/01 Fri 1/19/01 NA NA Premise Creation 54 Receive Required Premise Information Thu 1/18/01 Thu 1/18/01 NA NA from Valor 55 Create Generic Premise Load Process Fri 1/19/01 Tue 1/23/01 NA NA 56 Load Generic CLEC Premises into s02 Tue 1/23/01 Fri 1/26/01 NA NA Environment 57 Generic CLEC Premise Setup Completed Fri 1/26/01 Fri 1/26/01 NA NA 58 CLEC ORDER PROCESSING DEFINITION FRI 1/26/01 THU 4/5/01 NA NA 59 CLEC Order Processing Technical Design Fri 1/26/01 Wed 3/7/01 NA NA 60 Create CLEC Business Process (Order Thu 2/1/01 Tue 2/6/01 NA NA Flow) 61 Code & Unit test CLEC Reason Code Thu 2/1/01 Wed 3/7/01 NA NA Modifications 62 Code & Unit test PUC Reporting Changes Fri 3/30/01 Thu 4/5/01 NA NA
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ID TASK NAME START FINISH BASELINE START BASELINE FINISH -- --------- ----- ------ -------------- --------------- 63 Update CCS Documentation w/CLEC Mon 3/12/01 Tue 3/13/01 NA NA Business Process 64 CLEC SERVICE ORDER FLOW ENHANCEMENT Tue 3/13/01 Tue 3/13/01 NA NA COMPLETE 65 CLEC SYSTEM TEST PHASE TUE 2/6/01 MON 4/2/01 NA NA 66 Create CLEC Test Scenarios Tue 2/6/01 Mon 3/5/01 NA NA 67 Execute CLEC Order Processing Test Thu 3/8/01 Wed 3/28/01 NA NA Scenarios/Bugfix 68 Execute CLEC Batch Processing/PUC Thu 3/15/01 Mon 3/19/01 NA NA Reporting Test Scenarios 69 Execute CLEC Regression Test/Bugfix Thu 3/29/01 Mon 4/2/01 NA NA 70 CLEC SYSTEM TESTING COMPLETE Mon 4/2/01 Mon 4/2/01 NA NA 71 CLEC PRODUCTION INSTALLATION PHASE TUE 4/3/01 TUE 4/3/01 NA NA 72 Load CLEC Generic Premises to ccs00p10 Tue 4/3/01 Tue 4/3/01 NA NA 73 Promote CLEC Release to Production hp48 Tue 4/3/01 Tue 4/3/01 NA NA 74 CLEC USERS BEGIN LIVE ORDERS Tue 4/3/01 Tue 4/3/01 NA NA 75 DOCUMENT RESULTS AND OBTAIN VALOR SIGN-OFF FRI 3/9/01 FRI 3/9/01 NA NA 76 Collect and document test results Fri 3/9/01 Fri 3/9/01 NA NA 77 Create client documentation for Fri 3/9/01 Fri 3/9/01 NA NA sign-off by Valor 78 Review documentation w/Valor and obtain Fri 3/9/01 Fri 3/9/01 NA NA sign-off 79 Perform final clean up prior to going Fri 3/9/01 Fri 3/9/01 NA NA live 80 Archive test cases and test results Fri 3/9/01 Fri 3/9/01 NA NA documentation 81 VALOR CLECORDE ENTRY AVAILABLE Tue 4/3/01 Tue 4/3/01 Mon 3/26/01 Mon 3/26/01 82 CAMS ENVIRONMENT SETUP FRI 1/5/01 THU 5/3/01 FRI 12/15/00 THU 3/1/01 83 SETUP CAMS PROCESSING ENVIRONMENT FRI 1/5/01 TUE 3/27/01 MON 1/8/01 WED 2/21/01 84 Refresh CAQMS Tables Base Fri 1/5/01 Tue 2/6/01 Mon 1/8/01 Mon 1/8/01 85 Allocate DASD Fri 1/5/01 Wed 1/10/01 Mon 1/8/01 Mon 1/8/01 86 Create Production size CAMS data base Wed 1/10/01 Fri 1/12/01 Tue 1/9/01 Thu 1/11/01 VL3 87 Create JCL Mon 1/15/01 Wed 3/14/01 Thu 1/11/01 Wed 1/17/01 88 Create DB JCL Wed 1/17/01 Wed 1/17/01 Thu 1/18/01 Mon 1/22/01 89 Generate JCL Mon 1/22/01 Thu 3/8/01 Tue 1/23/01 Mon 2/5/01 90 Create Parms-Manual DB update Wed 1/10/01 Fri 3/2/01 Thu 1/11/01 Wed 1/17/01 91 Modify ICP programs Thu 2/1/01 Tue 2/13/01 Thu 1/11/01 Wed 1/17/01 92 Modify CDM01400(TPTM) Thu 2/1/01 Tue 2/13/01 Thu 1/11/01 Thu 1/11/01 93 Create GDG's Fri 2/16/01 Fri 2/16/01 Tue 2/6/01 Thu 2/8/01
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ID TASK NAME START FINISH BASELINE START BASELINE FINISH -- --------- ----- ------ -------------- --------------- 94 Update SMSEnvironment Fri 2/16/01 Fri 2/16/01 Fri 2/9/01 Tue 2/13/01 95 Update HSC Definitions Fri 2/16/01 Fri 2/16/01 Wed 2/14/01 Wed 2/14/01 96 Update CA-1 Vault Info Fri 2/16/01 Fri 2/16/01 Tue 2/6/01 Tue 2/6/01 97 CA7 & Maestro Mon 2/26/01 Tue 3/27/01 Wed 2/7/01 Wed 2/21/01 98 Setup RVS & SAR Mon 2/5/01 Tue 2/13/01 Tue 2/6/01 Wed 2/14/01 99 Compile CICS, & TPX Manual Updates Fri 1/12/01 Wed 1/17/01 Fri 1/12/01 Mon 1/15/01 100 CASE ENVIRONMENT COMPLETE Fri 3/9/01 Fri 3/9/01 Wed 2/21/01 Wed 2/21/01 101 DISASTER RECOVERY WED 4/25/01 THU 6/3/01 MON 1/15/01 THU 3/1/01 102 BEGIN DISASTER RECOVERY Wed 4/25/01 Wed 4/25/01 Wed 2/28/01 Wed 2/28/01 103 Define additional DR requirements Thu 4/26/01 Thu 4/26/01 Wed 2/21/01 Thu 2/22/01 104 Update Valor DR Plan Fri 4/27/01 Tue 5/1/01 Thu 2/22/01 Tue 2/27/01 105 Define & Implement Sunrise Requirements Wed 5/2/01 Thu 5/3/01 Tue 2/27/01 Thu 3/1/01 106 DISASTER RECOVERY UPDATE COMPLETE Thu 5/3/01 Thu 5/3/01 Thu 3/1/01 Thu 3/1/01 107 SECURITY MON 1/22/01 FRI 3/23/01 FRI 1/12/01 TUE 2/6/01 108 Setup Prefixes & Alias for DB Region Thu 1/25/01 Tue 3/13/01 Fri 1/12/01 Mon 1/22/01 (Test ODEV) 109 Setup Prefixes & Alias for DB Region Mon 1/22/01 Tue 3/13/01 Tue 1/23/01 Wed 1/24/01 (Prod-Ohio) 110 Personnel Security Update Tue 1/30/01 Fri 3/23/01 Thu 1/25/01 Tue 2/6/01 111 SECURITY COMPLETE Fri 3/23/01 Fri 3/23/01 Tue 2/6/01 Tue 2/6/01 112 INFRASTRUCTURE COMPLETE Fri 3/23/01 Fri 3/23/01 Thu 3/1/01 Thu 3/1/01 113 MANAGE INFRASTRUCTURE Mon 1/22/01 Wed 4/18/01 Fri 12/15/00 Thu 3/1/01 114 CAMS TABLES THU 12/21/00 MON 7/2/01 TUE 1/2/01 MON 4/23/01 115 DEVELOP PRODUCTS AND SERVICE FOR RESALE THU 12/21/00 WED 3/7/01 TUE 1/2/01 WED 2/7/01 116 TEXAS THU 12/21/00 WED 3/7/01 TUE 1/2/01 WED 2/7/01 117 Acquire SBC Tariff for Texas Thu 12/21/00 Thu 12/21/00 Tue 1/2/01 Tue 1/2/01 118 RECEIVE INITIAL 250 S&P FOR TEXAS Fri 1/19/01 Fri 1/19/01 Fri 1/19/01 Fri 1/19/01 119 Analyze the Texas S&P that SBC will Mon 1/22/01 Tue 2/6/01 Tue 1/23/01 Mon 1/29/01 resell 120 Identify CCS window requirements Thu 2/1/01 Wed 2/7/01 Tue 1/23/01 Tue 1/23/01 121 Identify the NPA/NXX's/wire centers Mon 2/5/01 Tue 2/6/01 Tue 1/23/01 Tue 1/23/01 for EI 122 Identify the NPA NXX's/wire centers Wed 1/24/01 Tue 2/6/01 Wed 1/24/01 Thu 1/25/01 for Amarillo 123 Identify tax jurisdictions and taxes Mon 1/22/01 Tue 1/23/01 Tue 1/23/01 Wed 1/24/01 El Paso 124 Identify tax jurisdictions and taxes Mon 1/22/01 Tue 1/23/01 Tue 1/23/01 Wed 1/24/01 Amarillo
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ID TASK NAME START FINISH BASELINE START BASELINE FINISH -- --------- ----- ------ -------------- --------------- 125 Assign ASOC/USOC to SBC TX resale Thu 1/25/01 Thu 2/8/01 Tue 1/30/01 Wed 2/7/01 offerings 126 Identify CARE requirements PICS & IPICS Wed 2/21/01 Wed 3/7/01 Wed 1/24/01 Wed 1/24/01 127 LOAD TABLES TO SUPPORT RESALE TUE 1/22/01 THU 5/10/01 MON 1/22/01 THU 3/15/01 128 CUSTOMER SERVICE TABLE ENTRY WED 1/24/01 THU 3/15/01 FRI 1/26/01 THU 3/8/01 129 Load CCS attributes new CCS S&P ASOC's Fri 2/2/01 Thu 3/15/01 Thu 2/8/01 Wed 2/28/01 as needed 130 Load ASOCs (250)/attributes to support Thu 2/1/01 Mon 3/5/01 Thu 2/8/01 Fri 3/2/01 TX resale 131 Develop and load Org structure TX Wed 1/24/01 Fri 2/9/01 Fri 1/26/01 Tue 1/30/01 132 Load TX Traits Tue 1/30/01 Tue 2/22/01 Wed 1/31/01 Fri 2/9/01 133 Load CAMVL3 Specific Table Values for Tue 3/6/01 Thu 3/15/01 Fri 3/2/01 Thu 3/8/01 Startup 134 ACCOUNTING & TAXES MON 1/29/01 FRI 3/16/01 THU 1/25/01 MON 2/19/01 135 Load TX tax jurisdictions and Mon 1/29/01 Thu 3/8/01 Thu 1/25/01 Mon 1/29/01 exemptions 136 Load TX tax codes and balasocs' Mon 2/19/01 Fri 3/16/01 Wed 2/14/01 Mon 2/19/01 137 Set up CAMS to work with Vertex Wed 1/31/01 Thu 2/8/01 Tue 1/30/01 Mon 2/5/01 138 Loan Resale revenue accounts Fri 3/2/01 Thu 3/8/01 Tue 2/6/01 Tue 2/13/01 139 CASH ACTIVITY THU 2/1/01 FRI 2/9/01 THU 3/8/01 MON 3/12/01 140 Activate 200 Remittance Cash Drawers Thu 2/1/01 Fri 2/9/01 Thu 3/8/01 Mon 3/12/01 141 TREATMENT ACTIVITY THU 3/15/01 TUE 3/20/01 MON 3/12/01 THU 3/15/01 142 Create and Load TX Treatment Process Thu 3/15/01 Tue 3/20/01 Mon 3/12/01 Thu 3/15/01 143 MPS EQA ACTIVITY MON 1/29/01 FRI 3/16/01 WED 1/31/01 TUE 2/20/01 144 Provide CARE support Mon 1/29/01 Fri 3/16/01 Wed 1/31/01 Tue 2/20/01 145 Load TPTM with billable entries Tue 2/27/01 Tue 2/27/01 Wed 1/31/01 Mon 2/5/01 146 Determine and Load OCP Tables Mon 3/5/01 Mon 3/5/01 NA NA 147 Enter SBC available values as valid Thu 2/22/01 Wed 3/14/01 Wed 1/31/01 Mon 2/5/01 PICS 148 Load RAO values for VL3 Wed 3/14/01 Wed 3/14/01 Mon 2/5/01 Tue 2/6/01 149 SBC in collect processing table set up Wed 3/14/01 Wed 3/14/01 NA NA 150 Set VLD (DCA) as incollect Fri 2/9/01 Fri 2/9/01 Tue 2/6/01 Wed 2/7/01 151 COMPLETE MPS/CARE ACTIVITY Fri 3/16/01 Fri 3/16/01 Tue 2/20/01 Tue 2/20/01 152 VALOR CLEC CARE FRI 3/23/01 THU 5/10/01 NA NA 153 Receive authorization from VBS Fri 3/23/01 Fri 3/23/01 NA NA 154 Valor CLEC Start Valor CLEC CARE Plan Fri 3/23/01 Mon 3/26/01 NA NA 155 BEGIN VALOR CLEC CARE PLAN Fri 3/23/01 Fri 3/23/01 NA NA 156 Valor CLE CARE Meetings/General Fri 3/23/01 Mon 3/26/01 NA NA Execution
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ID TASK NAME START FINISH BASELINE START BASELINE FINISH -- --------- ----- ------ -------------- --------------- 157 VALOR CLEC CARE PRE-REQS REVIEW MON 3/26/01 TUE 4/3/01 NA NA 158 Valor CLEC CARE Carrier Mon 3/26/01 Tue 4/3/01 NA NA Information received 159 Valor CLEC CARE Design & code changes Tue 4/3/01 Wed 4/18/01 NA NA 160 Design Valor CLEC CARE Tue 4/3/01 Tue 4/17/01 NA NA 161 Design Program EQA555 Tue 4/3/01 Mon 4/9/01 NA NA 162 Design New Jobs for NDM Mon 4/9/01 Tue 4/17/01 NA NA Centers 163 Review and sign-off CARE Design Tue 4/17/01 Wed 4/18/01 NA NA Document 164 Code Valor CLEC CARE Wed 4/18/01 Tue 5/1/01 NA NA 165 Code Valor CLEC CARE Wed 4/18/01 Tue 5/1/01 NA NA 166 Code Program EQA555 Wed 4/18/01 Mon 4/18/01 NA NA 167 Code New Jobs for NDM Carrier Wed 4/18/01 Tue 5/1/01 NA NA 168 End Valor CLEC Care design and code Tue 5/1/01 Tue 5/1/01 NA NA phase 169 Valor CLEC Testing Phase Tue 5/1/01 Thu 5/10/01 NA NA 170 Valor CLEC unit test Tue 5/1/01 Tue 5/10/01 NA NA 171 Valor CLEC unit test start Tue 5/1/01 Tue 5/1/01 NA NA 172 Valor CLEC Support CARE Unit Tue 5/1/01 Fri 5/4/01 NA NA Test 173 Document Unit Test Results Fri 5/4/01 Wed 5/9/01 NA NA 174 Review Unit Test Results with Wed 5/9/01 Thu 5/10/01 NA NA AQATS 175 Valor CLEC Unit test complete Thu 5/10/01 Thu 5/10/01 NA NA 176 Valor CLEC CARE IXC NDM Test Wed 4/18/01 Thu 5/10/01 NA NA 177 Valor CLEC System test start Thu 5/10/01 Thu 5/10/01 NA NA 178 Valor CLEC support System Test Wed 4/18/01 Mon 4/30/01 NA NA 179 Test each IXC NDM Link for Wed 4/18/01 Mon 4/30/01 NA NA CARE 180 Valor CLEC System Test completed Mon 4/30/01 Mon 4/30/01 NA NA 181 Valor CLEC CARE Stage programs for Mon 4/30/01 Fri 5/4/01 NA NA production 182 Package elements in Mon 4/30/01 Wed 5/2/01 NA NA Support/Support 183 Verify Elements in Wed 5/2/01 Wed 5/2/01 NA NA Support/Review 184 Package elements in Wed 5/2/01 Thu 5/3/01 NA NA Support/Review
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ID TASK NAME START FINISH BASELINE START BASELINE FINISH -- --------- ----- ------ -------------- --------------- 185 Verify Elements in Production Thu 5/3/01 Fri 5/4/01 NA NA 186 Valor CLEC CARE production Fri 5/4/01 Fri 5/4/01 NA NA start-up completed 187 Valor CLEC CARE production begins Fri 5/4/01 Fri 5/4/01 NA NA 188 Valor CLEC CARE Plan completed Fri 5/4/01 Fri 5/4/01 NA NA 189 BILL FORMAT CHANGES TUE 1/23/01 TUE 3/20/01 MON 1/22/01 TUE 2/13/01 190 Define Bill Format Changes Tue 1/23/01 Thu 2/15/01 Mon 1/22/01 Tue 1/23/01 191 Design Bill Format Changes Fri 2/9/01 Thu 3/15/01 Wed 1/24/01 Tue 1/30/01 192 Make Bill Format Changes Mon 3/5/01 Mon 3/12/01 Wed 1/31/01 Tue 2/6/01 193 Test Bill Format Changes Mon 3/12/01 Tue 3/20/01 Wed 2/7/01 Tue 2/13/01 194 BILL FORMAT COMPLETE Tue 3/20/01 Tue 3/20/01 Tue 2/13/01 Tue 2/13/01 195 TABLE LOADING COMPLETE Tue 3/20/01 Tue 3/20/01 Mon 3/12/01 Mon 3/12/01 196 TEST TX BILLING SETUP SUN 1/14/01 MON 7/2/01 FRI 1/5/01 FRI 4/20/01 197 CAMS Consulting Mon 2/26/01 Mon 3/19/01 N/A N/A 198 Apply initial CAMS changes Mon 2/12/01 Mon 2/12/01 N/A N/A 199 Define/Apply on-going CAMS Changes Mon 3/12/01 Fri 3/30/01 Mon 3/12/01 Mon 4/201 200 Define TX Test Cases Mon 2/26/01 Wed 3/28/01 Mon 3/12/01 Fri 3/16/01 201 Enter TX Test Date Wed 3/28/01 Wed 4/4/01 Fri 3/16/01 Fri 3/23/01 202 Enter TX Service Orders Thu 3/8/01 Fri 3/16/01 Mon 3/19/01 Mon 3/26/01 203 Run TX Trial Billing for Cycles 10 & Fri 3/9/01 Fri 3/23/01 Mon 3/26/01 Wed 4/4/01 22 204 Test Remittance Processing Tue 3/27/01 Tue 4/10/01 Wed 4/4/01 Wed 4/18/01 205 Test DB2 Extract/Load Process for Mon 3/12/01 Tue 3/13/01 Mon 3/26/01 Wed 3/28/01 Region 53 206 Test Remittance NDM for Valor 53 Thu 4/12/01 Fri 4/13/01 Wed 4/4/01 Fri 4/6/01 Region 207 Review TX Test Results and Adjust Fri 3/23/01 Mon 3/26/01 Wed 4/4/01 Fri 4/6/01 Tables 208 Rerun TX Trial Billing Mon 3/26/01 Wed 4/4/01 Fri 4/6/01 Tue 4/10/01 209 Obtain Valor Signoff on TX Fri 3/30/01 Tue 4/10/01 Fri 4/6/01 Tue 4/17/01 210 Refresh CAMS Database Tue 4/10/01 Thu 4/12/01 Wed 4/18/01 Fri 4/20/01 211 Manage Billing Sun 1/14/01 Tue 4/24/01 Fri 1/5/01 Thu 4/19/01 212 Manage Tables Mon 1/22/01 Mon 7/2/01 Fri 1/5/01 Thu 4/19/01 213 Create day by day schedule CCS & CAMS Mon 2/26/01 Thu 3/15/01 NA NA 214 COMPLETE TEXAS BILLING TEST Fri 3/30/01 Fri 3/30/01 Thus 4/19/01 Thus 4/19/01 215 BILLING AVAILABLE Fri 4/13/01 Fri 4/13/01 Mon 4/23/01 Mon 4/23/01 216 IMPLEMENT TEST FILES TO PRODUCTION TUE 4/17/01 TUE 4/24/01 MON 4/9/01 WED 4/11/01
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ID TASK NAME START FINISH BASELINE START BASELINE FINISH -- --------- ----- ------ -------------- --------------- 217 BEGIN IMPLEMENTATION ACTIVITIES FOR Tue 4/17/01 Tue 4/17/01 Mon 4/9/01 Mon 4/9/01 TEXAS TEST FILES 218 Elevate CAMS to Production Thu 4/19/01 Fri 4/20/01 Mon 4/9/01 Wed 4/11/01 219 Review CAMS Setup to Bill Cycles 10 Tue 4/17/01 Wed 4/18/01 Mon 4/9/01 Tue 4/10/01 & 22 220 COMPLETE IMPLEMENTATION ACTIVITIES Tue 4/24/01 Tue 4/24/01 Wed 4/11/01 Wed 4/11/01 TX TEST FILES 221 VALOR ACTIVITIES MON 3/12/01 FRI 4/13/01 WED 1/3/01 TUE 2/6/01 222 Hire Call Center Reps Mon 3/12/1 Fri 4/13/01 Wed 1/3/01 Tue 2/6/01 223 CLIENT APPLICATION TRAINING MON 4/16/01 FRI 5/4/01 TUE 3/6/01 TUE 4/17/01 224 CCS Training Mon 4/16/01 Fri 4/27/01 Tue 3/6/01 Tue 3/20/01 225 CAMS Training Mon 4/30/01 Fri 5/4/01 Tue 4/10/01 Tue 4/17/01 226 TRAINING COMPLETE Fri 5/4/01 Fri 5/4/01 Tue 4/17/01 Tue 4/17/01 227 POST IMPLEMENTATION SUPPORT TUE 4/3/01 FRI 5/25/01 MON 3/26/01 TUE 6/5/01 228 CCS Tue 4/3/01 Tue 4/17/01 Mon 3/26/01 Mon 4/9/01 229 Billing Fri 4/13/01 Fri 5/11/01 Mon 4/23/01 Mon 5/21/01 230 DR-Monitor Production Fri 4/13/01 Fri 5/25/01 Mon 4/23/01 Tue 6/5/01 231 POST IMPLEMENTATION SUPPORT COMPLETE Fri 5/25/01 Fri 5/25/01 Tue 6/5/01 Tue 6/5/01 232 PROJECT MANAGEMENT & CLIENT INTERFACE MON 1/15/01 WED 8/29/01 MON 12/4/00 TUE 5/29/01 233 Project Management Mon 1/22/01 Mon 6/4/01 Mon 1/8/01 Tue 5/29/01 234 Client Interface Tue 1/30/01 Wed 8/29/01 Mon 1/8/01 Tue 5/29/01 235 Solution Architecture Mon 1/22/01 Fri 8/10/01 Mon 12/4/00 Wed 4/11/01 236 Conduct Client Mtgs w/Valor Reps Mon 1/15/01 Mon 5/14/01 NA NA 237 PSS Support Mon 3/12/01 Mon 7/9/01 Tue 1/30/01 Tue 5/29/01 238 PROJECT MANAGEMENT COMPLETE Wed 8/29/01 Wed 8/29/01 Tue 5/29/01 Tue 5/29/01 239 PERFORM POST COMPLETION REVIEW/LESSON Thu 9/6/01 Thu 9/20/01 Tue 6/5/01 Tue 6/19/01 LEARNED 240 TREATMENT (REQUIRED 180 DAYS AFTER FIRST WED 9/12/01 WED 10/17/01 THU 9/20/01 TUE 10/23/01 BILLING) 241 Setup treatment jobs Wed 9/12/01 Mon 9/17/01 Thu 9/20/01 Tue 9/25/01 242 Setup Treatment Test Environment Mon 9/17/01 Wed 9/19/01 Thu 9/20/01 Tue 9/25/01 243 Test treatment Thu 9/20/01 Wed 10/3/01 Tue 9/25/01 Tue 10/9/01 244 Test Collections Thu 10/4/01 Wed 10/17/01 Tue 10/9/01 Tue 10/23/01 245 TREATMENT READY FOR PRODUCTION Wed 10/17/01 Wed 10/17/01 Tue 10/23/01 Tue 10/23/01 246 VALOR CLEO PHASE I - TEXAS COMPLETE Wed 10/17/01 Wed 10/17/01 Tue 10/23/01 Tue 10/23/01
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