[*****] SUPPORT LICENSE SUPPLEMENT
Customer Name: Telenav, Inc.
Registered Address: 4655 Great America Parkway, Suite 300, Santa Clara, CA 95054 (“Customer”)
Customer business contact: [*****]
Customer technical contact: [*****]
HERE North America, LLC, 425 W. Randolph Street, Chicago, IL 60606-1530, U.S.A. Attention: Legal Department. Phone: +1 ###-###-#### (“HERE”)
2. HERE Reference
This Supplement (the “Supplement”) is governed by and incorporates the General Terms and Conditions executed contemporaneously herewith between the parties (collectively herein the “GLA”). In case and to the extent of a conflict between the Supplement and the GLA, this Supplement prevails.
4. Effective Date
This Supplement shall continue for [*****] after the Effective Date, unless earlier terminated in the event that Customer fails to cure a breach within [*****]days of written notice thereof.
Support is provided on an annual basis. Each year of Support shall include:
• Access to HERE online support portal/ticketing system to create and manage tickets. Up to [*****]hours of technical support each month.
• HERE will generate and provide up to 4 copies annually of HERE Map Data compiled in [*****] format for internal, non-commercial use. Coverage includes [*****] territories. Any other support or services of any kind not expressly included herein (e.g. above the hourly cap or for production-use compiles) will be quoted and contracted separately. Unused Support services are void.
Technical Support shall be subject to the following restrictions:
• Excludes weekends and bank holidays.
• Limited to European Business hours 8:00 AM to 5:00 PM Central European Standard Time).
• Requests for support to be provided “in-person” must be made at least 4 weeks in advance of the desired date. All travel related expenses for in-person support are not included in the Fees and will be billed to Customer separately.