MASTER SERVICES AGREEMENT by and between MetroPCS Wireless, Inc. and InComm Holdings, Inc. March 31, 2010

EX-10.1 2 dex101.htm MASTER SERVICES AGREEMENT Master Services Agreement

 

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TABLE OF CONTENTS

 

ARTICLE						PAGE
ARTICLE 1 GENERAL						1
1.1		Purpose				1
1.2		Special Terms Relating to Growth and Restructurings				2
1.3		Benefits of Agreement				2
1.4		Non-Exclusive Relationship/No Volume Commitment				2
1.5		Definitions				2
1.6		Conflicts in Interpretation				3
1.7		Audited Financial Statements				3
ARTICLE 2 SERVICES						3
2.1		Service Addenda				3
		2.1.1		Service Addenda as of the Effective Date		3
		2.1.2		Future Service Addenda		3
2.2		Statements of Work				4
2.3		Covenant of Cooperation				4
2.4		Supplier Affiliates’ Personnel				4
2.5		Compliance With Vendor Ethics Policy				4
ARTICLE 3 FEES AND PAYMENT TERMS						5
3.1		Time and Method of Payment				5
		3.1.1		Invoicing		5
		3.1.2		Payments		5
		3.1.3		Credits Owed by Supplier to MetroPCS		5
3.2		Disputed Amounts; Timely Invoicing; Timely Disputes				5
		3.2.1		Disputed Amounts		5
		3.2.2		Timely Invoicing		6
		3.2.3		Timely Disputes		6
3.3		Taxes				6
		3.3.1		General		6
		3.3.2		Exemptions		7
		3.3.3		Special Provision Relating to State Sales and Use Taxes		7
		3.3.4		Protested Taxes		7
3.4		Contracting Expenses				8
ARTICLE 4 REPRESENTATIONS, WARRANTIES AND COVENANTS						8
4.1		Services				8
4.2		Pricing and Terms and Conditions Warranty				9
4.3		Intellectual Property Warranty				9
4.4		Warranty of Authority				9
4.5		Pending Litigation Warranty				9
4.6		***				9
4.7		Additional Warranties				9

 

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4.8		Warranty Disclaimer				9
ARTICLE 5 TERM AND TERMINATION						10
5.1		Term				10
5.2		Events of Default				10
5.3		Rights and Remedies of Supplier Upon Default of MetroPCS				11
5.4		Rights and Remedies of MetroPCS Upon Default of Supplier				11
		5.4.1		General		11
		5.4.2		Right to Set Off		11
5.5		Liability Limitations				12
		5.5.1		Disclaimer of Non-Direct Damages		12
		5.5.2		Exclusions from Liability Limitations		12
		5.5.3		Lost Profits		12
5.6		Termination for Force Majeure				13
5.7		Termination for Supplier Charge in Control				13
5.8		Termination Without Cause				13
5.9		Transition Rights				14
5.10		No Interruption of Services				14
5.11		Attorneys’ Fees				15
5.12		Non-Exclusive Remedies				15
5.13		Survival				15
ARTICLE 6 INTELLECTUAL PROPERTY RIGHTS, CONFIDENTIALITY AND SECURITY						15
6.1		Intellectual Property Rights				15
6.2		Confidential Information				16
		6.2.1		Duty of Care		16
		6.2.2		Disclosures of Confidential Information		16
		6.2.3		Uses of Confidential Information		17
		6.2.4		Return or Destruction of Confidential Information		17
		6.2.5		Notification Obligation		17
		6.2.6		Injunctive Relief		18
		6.2.7		Ownership		18
		6.2.8		Survival		18
6.3		Personal Information Statutes				18
ARTICLE 7 INDEMNIFICATION AND INSURANCE						18
7.1		General				18
7.2		Proprietary Rights Infringement Indemnification				19
		7.2.1		General		19
		7.2.2		Remedies		19
		7.2.3		Additional Indemnification Obligations		19
7.3		Procedures for Indemnification				20
		7.3.1		General		20
		7.3.2		Defense Assumed		20
		7.3.3		Defense Declined		20

 

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		7.3.4		Settlement of Claims		20
		7.3.5		Contributory Negligence; Right of Contribution		21
7.4		Insurance				21
ARTICLE 8 DISPUTE RESOLUTION						21
8.1		Executive Level Performance Review				21
8.2		Voluntary, Non-Binding Mediation				21
8.3		Equitable Relief				22
ARTICLE 9 MISCELLANEOUS						22
9.1		Notices				22
9.2		Approval of Subcontractors				22
9.3		Audits				23
		9.3.1		Records Retention		23
		9.3.2		Procedures		23
		9.3.3		Audit Discrepancies		23
9.4		Force Majeure				24
9.5		Binding Nature and Assignment				24
9.6		Media Releases and Public Disclosures of Agreement				25
9.7		Counterparts; Electronic Signatures				25
9.8		Severability				25
9.9		Waiver				25
9.10		Governing Law/Exclusive Jurisdiction				26
9.11		Compliance with Laws				26
9.12		No Construction Against Drafter				26
9.13		Relationship of Parties				26
9.14		Time is of the Essence				27
9.15		Non Intervention				27
9.16		Entire Agreement; Modifications				27
		9.16.1		General		27
		9.16.2		Prior Agreement		27
		9.16.3		Modifications		28

 

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SCHEDULES, ATTACHMENTS AND EXHIBITS

 

Schedule 1.5		Defined Terms
Schedule 2		Checklist for Developing Service Addenda and Statements of Work
Schedule 2.5		Vendor Ethics Policy
Schedule 7.4		Insurance Requirements
Exhibit 1		Service Addenda
		Service Addendum One – Domestic Long Distance Services
		Service Addendum Two – International Long Distance Services

 

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MASTER SERVICES AGREEMENT

This Master Services Agreement (“Agreement”) is made and entered into this 31^st day of March, 2010 (the “Effective Date”), by and between MetroPCS Wireless, Inc., a Delaware corporation with its principal place of business at 2250 Lakeside Boulevard, Richardson, Texas 75082 (including its permitted successors and assigns, “MetroPCS”), and InComm Holdings, Inc., a Georgia corporation with its principal place of business at 250 Williams Street, Suite 250, Atlanta, GA 30303 (including its permitted successors and assigns, “Supplier” or “InComm”).

RECITALS:

WHEREAS, InComm (through its Affiliates) is a provider of: (a) domestic and international long distance termination services through its Affiliate, U.S. South Communications, Inc., a Colorado corporation; (b) bill payment and transaction processing services through its Affiliate, QPay, Inc., a Florida corporation; and (c) certain other services; and

WHEREAS, MetroPCS offers an integrated set of wireless telecommunications products and services to its customers; and

WHEREAS, MetroPCS wants to purchase from InComm, and InComm (through its Affiliates) wants to supply to MetroPCS, the Services specifically described in the Service Addendum or Statement of Work that is applicable to each particular Service, all in accordance with the terms and conditions set forth in this Agreement.

NOW, THEREFORE, in consideration of the mutual covenants and agreements hereinafter set forth, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, MetroPCS and InComm, intending to be legally bound, hereby agree to the foregoing and as follows:

ARTICLE 1 — GENERAL

1.1 Purpose. This Agreement sets forth the terms and conditions under which InComm (through its Affiliates) shall provide Services to MetroPCS, its Affiliates and its Designated Entities. InComm and the applicable InComm Affiliate shall execute each Service Addendum and Statement of Work, and in doing so, such InComm Affiliate shall become a party to this Agreement and shall be jointly and severally liable with InComm for performance of this Agreement (including, without limitation, the applicable Service Addendum or Statement of Work). Except to the extent expressly specified otherwise in the Terms and Conditions or in the applicable Service Addendum or Statement of Work, all references to “Supplier” (but not “InComm,” “InComm Holdings” or similar derivations), or to Supplier as a “party” or one of the “parties,” that are contained in the Terms and Conditions as incorporated into the Service Addendum or Statement of Work shall be deemed to mean the InComm Affiliate that executes the applicable Service Addendum or Statement of Work. Unless the context clearly requires a different interpretation, all references to Sections, Articles, Schedules, Exhibits and Attachments that are contained in the Terms and Conditions are to Sections, Articles, Schedules, Exhibits and Attachments of or to the Terms and Conditions.

 

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1.2 Special Terms Relating to Growth and Restructurings. If a party or one of its Affiliates acquires a new Affiliate (or, in MetroPCS’ case, a new Affiliate or Designated Entity) following the Effective Date and such new Affiliate (or, in MetroPCS’ case, new Affiliate or Designated Entity) is a party to one (1) or more agreements with the other party or one of such other party’s Affiliates (or, in MetroPCS’ case, an Affiliate or Designated Entity) for the provision or receipt of services (each, a “Pre-Existing Agreement”), then within *** following a party’s written request, the parties shall meet, telephonically or otherwise, and discuss in good faith the terms and conditions under which such Pre-Existing Agreement may be included as part of this Agreement and/or the possible termination of such Pre-Existing Agreement. However, under no circumstances will either party or its Affiliates (or, in MetroPCS’ case, an Affiliate or Designated Entity) be under any obligation *** .

1.3 Benefits of Agreement. All rights and benefits granted hereunder to MetroPCS may be exercised and enjoyed by any MetroPCS Affiliate or Designated Entity, and MetroPCS shall have the right to sell, resell and/or otherwise make available all Services purchased under this Agreement to its Affiliates and/or Designated Entities, subject to the terms of this Agreement. References to MetroPCS and to Supplier in this Agreement shall include the parties’ respective Affiliates (and, in MetroPCS’ case, Designated Entities), as applicable and where the context so requires. For purposes of determining available discounts and MetroPCS’ compliance with any exclusivity, routing, volume and/or quantity obligations under a Service Addendum or a Statement of Work, as applicable, the total volume of purchases made by MetroPCS, its Affiliates and Designated Entities pursuant to this Agreement shall be considered to determine whether the applicable discount, exclusively, routing, volume, quantity or other measurement factor has been achieved or satisfied.

1.4 Non-Exclusive Relationship/No Volume Commitment. Except to the extent expressly agreed otherwise in a Service Addendum or Statement of Work: (a) this Agreement establishes a non-exclusive relationship between the parties and does not grant Supplier an exclusive privilege to furnish to MetroPCS any or all of the services that MetroPCS may require, need or desire, and MetroPCS expressly reserves the right to contract with others for the purchase of services comparable or identical to the Services that are the subject of this Agreement; and (b) *** MetroPCS shall not be obligated to *** . If and to the extent a Service Addendum or Statement of Work includes exclusivity, routing, volume and/or quantity obligations, such obligations shall not apply: (c) except to the extent expressly agreed otherwise in a Service Addendum or Statement of Work: (i) during any Transition Period; (ii) during any period that a Force Majeure Event prevents, hinders or delays performance of the Services; or (iii) in respect of any Person that becomes an Affiliate or Designated Entity of MetroPCS following the Effective Date; or (d) under any other circumstances that may be described in a Service Addendum or Statement of Work.

1.5 Definitions. Capitalized terms used herein shall have the meanings ascribed to them in the Terms and Conditions including, without limitation, the meanings set forth in the attached Schedule 1.5. Additional definitions may be set forth in the applicable Service Addendum or Statement of Work.

 

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1.6 Conflicts in Interpretation. The following order of precedence shall be followed in resolving any conflicts between the terms of this Agreement:

(a) first, the terms of any Service Addendum or Statement of Work, including all Schedules, Exhibits, Attachments and Addenda thereto, provided that no order of precedence shall be applied among such Service Addenda or Statements of Work;

(b) second, the terms contained in the body of the Terms and Conditions; and

(c) third, the terms contained in the Schedules, Exhibits, Attachments and Addenda to the Terms and Conditions (excluding Service Addenda attached as part of Exhibit 1 and Statements of Work, which, for purposes of precedent, shall be treated as set forth in subsection (a) above), provided that no order of precedence shall be applied among such Schedules, Exhibits, Attachments and Addenda.

 

1.7	Audited Financial Statements. *** .

ARTICLE 2 — SERVICES

2.1 Service Addenda.

2.1.1 Service Addenda as of the Effective Date. Attached hereto as part of Exhibit 1 are the following Service Addenda: (a) Service Addendum One, Domestic Long Distance Services; and (b) Service Addendum Two, International Long Distance Services. InComm (through its Affiliates) shall provide the Services described in such Service Addenda in accordance with the terms and conditions of the Agreement (including the applicable Service Addendum).

2.1.2 Future Service Addenda. MetroPCS and Supplier may mutually agree in writing following the Effective Date to develop and attach hereto as part of Exhibit 1 one or more additional Service Addenda. Each Service Addendum shall incorporate by reference the Terms and Conditions and shall contain contract terms and conditions that are specific to the Services to be acquired from Supplier under that Service Addendum including, without limitation:

 

(a)

a description of the Services;

 

(b)

complete pricing information for the Service(s);

 

(c)

SLAs for the Service(s), if applicable; and

 

(d)

other relevant terms and conditions.

 

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Each future Service Addendum must be signed by a Senior Vice President or higher-level corporate officer of MetroPCS, and by an Executive Vice President or higher-level officer of Supplier, in order to be effective against the applicable party. Neither party shall be entitled to rely upon or to enforce the terms of any Service Addendum that is not authorized as provided in the preceding sentence. Once so authorized, InComm (through its Affiliates) shall provide the Services described in each such Service Addendum in accordance with the terms and conditions of the Agreement (including the applicable Service Addendum). Attached hereto as Schedule 2 is a checklist to which the parties can refer when developing future Service Addenda.

2.2 Statements of Work. Any Services that are not within the scope of a specific Service Addendum may be acquired from Supplier pursuant to a mutually agreed Statement of Work. Each Statement of Work must be signed by a Senior Vice President or higher-level corporate officer of MetroPCS, and by an Executive Vice President or higher-level officer of Supplier, in order to be effective against the applicable party. Neither party shall be entitled to rely upon or to enforce the terms of any Statement of Work that is not authorized as provided in the preceding sentence. Once so authorized, InComm (through its Affiliates) shall provide the Services described in each such Statement of Work in accordance with the terms and conditions of the Agreement (including the applicable Statement of Work). Attached hereto as Schedule 2 is a checklist to which the parties can refer when developing Statements of Work.

2.3 Covenant of Cooperation. Supplier acknowledges that MetroPCS is now and will continue during the Term to work directly and indirectly with both Supplier and its Affiliates and a number of Third Parties to develop, install, maintain and support MetroPCS’ telecommunications products, systems and services. Having acknowledged the foregoing, each of MetroPCS and Supplier agrees to cooperate with the other and with their respective Affiliates (and, in MetroPCS’ case, its Designated Entities) and all applicable Third Parties designated by the other party, which cooperation Supplier acknowledges may involve the disclosure of Supplier Confidential Information to MetroPCS, its Affiliates, Designated Entities and MetroPCS-designated Third Parties, provided that: (a) Supplier shall not be required to disclose any information whose disclosure is prohibited by licensing or other similar contractual limitations to which Supplier is bound; and (b) disclosures of Supplier Confidential Information to Third Parties is acknowledged by MetroPCS to be subject to Section 6.2.2 including, without limitation, Section 6.2.2(b), of the Terms and Conditions.

2.4 Supplier Affiliates’ Personnel. Supplier’s Affiliates shall provide sufficient qualified Personnel with appropriate experience to perform such Affiliates’ obligations under each applicable Service Addendum and Statement of Work.

2.5 Compliance With Vendor Ethics Policy. Supplier and its Affiliates shall comply with MetroPCS’ Vendor Ethics Policy, a current copy of which is attached hereto as Schedule 2.5.

 

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ARTICLE 3 — FEES AND PAYMENT TERMS

3.1 Time and Method of Payment.

3.1.1 Invoicing. Supplier shall have the right to issue invoices for the Services in accordance with the invoicing terms specified in the applicable Service Addendum or Statement of Work. All such invoices shall be detailed and clearly describe the amounts invoiced (including relevant calculations) and any applicable credits. Unless otherwise agreed by the parties in writing, all Supplier invoices shall be expressed in, and all amounts payable under this Agreement shall be payable in, United States dollars. MetroPCS shall pay all undisputed amounts owed to Supplier under this Agreement within the period of time following MetroPCS’ receipt of Supplier’s invoice that is specified in the applicable Service Addendum or Statement of Work, or if none is specified, then within *** following MetroPCS’ receipt of Supplier’s invoice. Undisputed, overdue invoices shall bear interest at the rate of *** percent *** per month, or the maximum rate permitted by Law, whichever is less. Supplier shall submit all invoices to the following address:

MetroPCS Wireless, Inc.

2250 Lakeside Boulevard

Richardson, Texas 75082

or to such other address as may be specified by MetroPCS upon written notice to Supplier.

3.1.2 Payments. MetroPCS shall submit all payments to Supplier at the following address: 250 Williams Street, Suite M-100, Atlanta, Georgia, Attention: *** .

3.1.3 Credits Owed by Supplier to MetroPCS. Any *** that accrue in accordance with the terms of this Agreement shall *** . The parties agree that the actual damages resulting from performance failures are difficult to calculate and that the *** reflect the parties’ best estimate of the diminished value of the Services as a result of any failure to provide the Services in accordance with the applicable SLAs, and accordingly do not constitute nor shall be construed or interpreted as penalties. All *** or other credits owed by Supplier to MetroPCS shall be *** .

3.2 Disputed Amounts; Timely Invoicing; Timely Disputes.

3.2.1 Disputed Amounts. If an invoiced amount is disputed in good faith by MetroPCS then, until resolution of the dispute occurs pursuant to Article 8, MetroPCS may *** , and within the time period specified in Section 3.2.3, sending a written notice to Supplier (with notice being sent to the person specified in Section 3.1.2 at the address specified in such Section) that describes with reasonable particularity the nature of the dispute and the disputed amount. Within sixty (60) days following its receipt of MetroPCS’ dispute notice, Supplier shall notify MetroPCS in writing as to whether it agrees with the dispute, describing therein with reasonable particularity the reasons supporting any disagreement with the dispute. If and to the extent Supplier agrees with MetroPCS’ position respecting the dispute, MetroPCS shall not be required to pay the disputed amount. If and to the extent Supplier disagrees with MetroPCS’ position respecting the dispute, the parties promptly shall attempt to resolve the dispute in accordance with the terms set forth in Article 8. *** .

 

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3.2.2 Timely Invoicing. Supplier shall issue each invoice for Services under a Service Addendum or Statement of Work within *** following the date that the applicable Service was provided. Subject to the exception described below in this Section 3.2.2 relating to financial audits, Supplier may not, and Supplier waives its right to, invoice MetroPCS for any Services more than *** following the date that the applicable Service was provided. Notwithstanding anything to the contrary in this Section, Supplier shall have the right to invoice MetroPCS for Services more than *** following the date that the applicable Service was provided to the extent that: (a) Supplier conducts a financial audit pursuant to Section 9.3 of the Terms and Conditions; and (b) such audit reveals that: (i) such Services were provided during the *** period preceding the date on which MetroPCS received the audit notice from Supplier; and (ii) Supplier previously failed to invoice MetroPCS for such Services but as a result of the audit desires to do so.

3.2.3 Timely Disputes. If MetroPCS wants to dispute an invoice, MetroPCS must so notify Supplier (with notice being sent to the person specified in Section 3.1.2 at the address specified in such Section) within *** following the date of its receipt of the applicable invoice. If MetroPCS *** as described in Section 3.2.1, MetroPCS *** shall provide to Supplier a written explanation of the reasons for doing so. Subject to the exception described below in this Section 3.2.3 relating to financial audits, MetroPCS may not, and MetroPCS waives its right to, dispute an invoice more than *** following the date of its receipt of the applicable invoice. Notwithstanding anything to the contrary in this Section, MetroPCS shall have the right to dispute an invoice more than *** following the date of its receipt of the applicable invoice to the extent that: (a) MetroPCS conducts a financial audit pursuant to Section 9.3 of the Terms and Conditions; and (b) such audit reveals that: (i) the Services to which the invoice relates were provided during the *** period preceding the date on which Supplier received the audit notice from MetroPCS; and (ii) MetroPCS previously failed to dispute such invoice but as a result of the audit desires to do so.

 

3.3

Taxes.

3.3.1 General. Supplier’s prices are exclusive of any national, federal, state, provincial, local or other sales, use, excise, value-added, customs and other taxes or like charges arising hereunder and MetroPCS shall reimburse Supplier, or pay all such taxes and charges directly, as appropriate. If Supplier has paid or will pay such taxes or charges on MetroPCS’ behalf, Supplier shall separately list on its invoices any such taxes or charges, except where MetroPCS furnishes evidence of a lawful exemption. If value-added tax on the supplies of Supplier is payable by MetroPCS under a reverse charge procedure (i.e., shifting of liability, accounting or payment requirement to recipient of supplies), MetroPCS shall ensure that Supplier will not effectively be held liable for this value-added tax by the relevant taxing authorities or other parties. Where applicable, Supplier shall ensure that its invoices to MetroPCS are issued in such a way that these invoices meet the requirements for deduction of input value-added tax by MetroPCS. MetroPCS shall in no event be liable for the payment of any taxes or like charges based upon the net income of Supplier.

 

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3.3.2 Exemptions. Supplier shall not collect otherwise applicable taxes or like charges if a valid tax exemption certificate is furnished by MetroPCS to Supplier. If Supplier collects taxes and MetroPCS either: (a) subsequently determines that the taxes were not due; or (b) had previously issued to Supplier a valid exemption certificate or (c) MetroPCS subsequently provides a valid exemption certificate, Supplier will make all reasonable efforts to assist MetroPCS in obtaining a refund of such taxes collected in error, including, but not limited to, issuing a credit memo and/or filing a refund claim on behalf of MetroPCS if requested to do so in writing by MetroPCS.

3.3.3 Special Provision Relating to State Sales and Use Taxes. If MetroPCS receives Services in the United States from Supplier and such transfer is subject to sales or use tax of a particular state in the United States, MetroPCS will reimburse Supplier for any such taxes paid by Supplier over and above the purchase price for such goods; provided, however, that MetroPCS shall not reimburse Supplier for any such taxes charged against Supplier or MetroPCS on account of Supplier’s mis-delivery or other failure to comply with MetroPCS’ delivery instructions.

3.3.4 Protested Taxes. Supplier shall promptly notify MetroPCS in writing of: (a) any Tax Assessment by a state or local taxing authority; and (b) any decision with respect to a Tax Assessment which has been appealed or protested; provided, however, that Supplier shall in all instances give MetroPCS written notice of such event no later than *** prior to the date by which a response, protest, contest, or other appeal of such Tax Assessment must be filed. In the first instance, Supplier shall have the exclusive right to contest any Tax Assessment at its own expense. If all or any portion of a Tax Assessment must be paid in order to contest the imposition of any such Tax Assessment in connection with a contest that Supplier elects to pursue, or to avoid the existence of a lien on the assets of Supplier during the pendency of such contest, Supplier shall be responsible for such payment and shall be entitled to the benefit of any refund or recovery. MetroPCS shall pay all valid final and non-appealable Tax Assessments (or reimburse Supplier in the event Supplier pays any or all valid final and non-appealable Tax Assessments) upon presentation by Supplier of proof of a valid final and non-appealable Tax Assessment. MetroPCS’ liability for valid final and non-appealable Tax Assessments will be limited to the actual tax that was originally due without respect to any sampling projection that may occur during a tax audit. A “valid final and non-appealable Tax Assessment” shall mean one that is issued by a state or local taxing authority in accordance with the applicable Law and which is not subject to any further administrative or judicial review and all times for appeal, reconsideration, or requests for reassessment have run without an appeal, reconsideration, or request for reassessment having been taken. If Supplier elects not to contest a Tax Assessment, Supplier must either: (c) waive its right to reimbursement from MetroPCS for that Tax Assessment in which event MetroPCS shall have no right to contest the Tax Assessment and MetroPCS shall have no liability for such Tax Assessment; or (d) promptly notify MetroPCS in writing that it is: (1) not responding, protesting, contesting, or appealing the Tax Assessment; and (2) seeking reimbursement for the Tax Assessment as if it were a valid final and non-appealable Tax Assessment which notice shall set forth the legal and/or factual basis for not contesting the Tax Assessment along with a copy of the Tax Assessment; provided, however, that Supplier shall in all instances give MetroPCS written notice of such decision to not protest, contest or appeal such Tax Assessment no later than *** prior to the date by which a response, contest, protest or other appeal of such Tax Assessment must be filed; provided, further, that Supplier may not elect the option set forth in subsection (d) (e.g., to notify MetroPCS and not protest, contest, or appeal a Tax Assessment) unless Supplier has a good faith belief that there is no reasonable basis in Law or fact for a contest, protest, or appeal of such Tax Assessment; provided, finally, that in the event that Supplier elects the option set forth in subsection (d) and fails to notify MetroPCS in writing in time to allow MetroPCS to file a response, protest, or contest, Supplier shall be deemed to have waived its right to seek reimbursement from MetroPCS for that Tax Assessment. In the instance Supplier notifies MetroPCS that it is not contesting the Tax Assessment, MetroPCS may elect, at its sole discretion, to pursue the contest of the Tax Assessment in good faith, at its own expense, or to pay to Supplier the Tax Assessment. If MetroPCS elects to contest a Tax Assessment and, further, in the event that all or a portion of a Tax Assessment must be paid in order to contest the imposition of any such Tax Assessment or to avoid the existence of a lien on the assets of Supplier during the pendency of such contest, MetroPCS shall be responsible for such payment. If any such contest must be pursued in the name of Supplier, Supplier shall permit MetroPCS to pursue and control the contest in the name of Supplier, and Supplier shall have the opportunity to participate fully in the preparation of such contest at its own expense. In any contest of a Tax Assessment, the party bringing the protest shall promptly furnish the other party with written notice of the pending proceeding, copies of all filings in any proceeding, protest, contest, or legal challenge, all rulings issued in connection therewith, all correspondence between such party and the state or local taxing authority, the final resolution thereof, and any action therein that would affect Supplier’s obligation to collect and remit, and the party bringing the contest shall allow the other party to participate in such contest with its own counsel at its own expense.

 

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3.4 Contracting Expenses. Each party shall bear all costs and expenses paid or incurred by it in connection with the planning, preparation, negotiation and consummation of the Agreement (including each Service Addendum and Statement of Work).

ARTICLE 4 — REPRESENTATIONS, WARRANTIES AND COVENANTS

4.1 Services. Supplier represents and warrants to MetroPCS that it shall perform the Services in a good, workmanlike and professional manner in accordance with Supplier’s standards for the Services and industry practices and standards that generally are applicable to the Services in the country in which the Services are provided; provided, however, that where this Agreement specifies a particular standard or criteria for performance, this warranty is not intended to and does not diminish that standard or criteria for performance. Without limiting the generality of the foregoing, Supplier represents and warrants to MetroPCS that the Services shall at all times *** . Without limiting any other rights and remedies that may then be available to MetroPCS, Supplier’s failure to provide Services that *** to MetroPCS and may be the basis for an Event of Default and termination as provided in Sections 5.2(d) and 5.4 of the Terms and Conditions. The amounts and terms and conditions governing *** shall be set forth in the applicable Service Addendum or Statement of Work.

 

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4.2 Pricing and Terms and Conditions Warranty. The applicable Service Addendum or Statement of Work may include a Supplier representation and warranty regarding the *** for Comparable Services.

4.3 Intellectual Property Warranty. Supplier represents and warrants to MetroPCS that: (a) there are no lawsuits pending against Supplier that allege that the Services infringe upon the Intellectual Property Rights of any Third Party (“Third Party IP Right”); and (b) *** , there is no Third Party demand or threatened claim, suit or proceeding against Supplier alleging violation or infringement of a Third Party IP Right. Supplier will not have breached the terms of this Section if *** Supplier: (c) *** , and (d) fully indemnifies, defends and holds harmless the MetroPCS Indemnified Parties in respect of such event as set forth in Section 7.2.

4.4 Warranty of Authority. Each party represents and warrants to the other party that: (a) it has the right to enter into this Agreement (including each Service Addendum and Statement of Work executed hereunder); and (b) there are no outstanding assignments, grants, licenses, encumbrances, obligations or agreements (whether written, oral or implied) that are inconsistent with this Agreement (including each Service Addendum and Statement of Work executed hereunder).

4.5 Pending Litigation Warranty. Each party represents and warrants to the other party that, as of the Effective Date, there is no action, suit, claim, investigation or proceeding pending, or to the best of such party’s knowledge, threatened against, by or affecting such party or the Services which, if adversely decided, might adversely affect such party’s ability to enter into this Agreement. Supplier represents and warrants to MetroPCS that, as of the Effective Date, there is no action, suit, claim, investigation or preceding pending, or, to the best of Supplier’s knowledge, threatened against, by or affecting Supplier and/or the Services which if adversely decided, might adversely affect: (a) Supplier’s performance of its obligations hereunder; or (b) receipt of the Services by MetroPCS, its Affiliates and Designated Entities.

4.6 *** ..

4.7 Additional Warranties. Supplier’s performance under this Agreement shall include, in addition to the warranties set forth in this Article 4, all representations and warranties expressly set forth in elsewhere in the Agreement (including in any Service Addendum or Statement of Work).

4.8 Warranty Disclaimer. THE WARRANTIES SET FORTH IN THIS AGREEMENT (INCLUDING IN ANY SERVICE ADDENDUM OR STATEMENT OF WORK) ARE THE ONLY WARRANTIES MADE BY A PARTY, AND NO OTHER WARRANTY, EXPRESS OR IMPLIED, WILL APPLY INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

 

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ARTICLE 5 — TERM AND TERMINATION

5.1 Term. Unless earlier terminated as provided herein: (a) the Agreement shall remain in effect during the Term; and (b) the term during which Services shall be provided to MetroPCS, its Affiliates and Designated Entities shall be set forth in the applicable Service Addendum or Statement of Work and shall in all events extend through the length of any Transition Period.

5.2 Events of Default. Each of the following events shall constitute an event of default (each, an “Event of Default”), the occurrence of which shall constitute a material breach of this Agreement:

(a) Either party’s material breach of any representation or warranty set forth in this Agreement (including in any Service Addendum or Statement of Work), which material breach shall constitute a Supplier Event of Default or MetroPCS Event of Default, as applicable, unless such material breach is cured within *** days following the breaching party’s receipt of written notice from the non-breaching party setting forth the nature of such breach with reasonable particularity;

(b) Supplier fails to maintain insurance coverage in accordance with the terms of Section 7.4, which failure shall constitute a Supplier Event of Default unless within *** following Supplier’s receipt of written notice of such failure: (i) such failure is cured; and (ii) Supplier provides MetroPCS with evidence of insurance coverage in accordance with the terms of Section 7.4 for the period during which insurance coverage was not maintained;

(c) MetroPCS fails to timely pay any undisputed amount owed to Supplier, which failure shall constitute a MetroPCS Event of Default unless such failure is cured within *** days following MetroPCS’ receipt of written notice of non-payment from Supplier that describes with reasonable particularity the amounts Supplier claims it is owed;

(d) Supplier (through its Affiliates) fails to achieve *** in a manner that constitutes an Event of Default as expressly agreed to by the parties in an applicable Service Addendum or Statement of Work, which failure shall constitute a Supplier Event of Default *** ;

(e) A party fails to perform any other material obligation under this Agreement (including under a Service Addendum or Statement of Work), which failure shall constitute an Event of Default respecting the applicable party unless such failure is cured within *** days following such party’s receipt of written notice from the other party setting forth the nature of such failure with reasonable particularity;

(f) The institution of bankruptcy, receivership, insolvency, reorganization or other similar proceedings by or against Supplier under any section or chapter of the Bankruptcy Code, as amended, or under any similar Laws, if such proceedings have not been dismissed or discharged within *** days after they are instituted; or the insolvency or making of an assignment for the benefit of creditors or the admittance by Supplier of any involuntary debts as they mature or the institution of any reorganization arrangement or other readjustment of debt plan of Supplier not involving the Bankruptcy Code; or any corporate action taken by the Board of Directors of Supplier in furtherance of any of the above actions, any of which events shall constitute a Supplier Event of Default; and

 

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(g) Appointment of a receiver for all or substantially all of Supplier’s assets, or any corporate action taken by Supplier’s Board of Directors in furtherance of the above action, any of which events shall constitute a Supplier Event of Default.

A party shall notify the non-performing party within *** following the date on which it knows an Event of Default has occurred, and if the Event of Default is based upon an action or omission for which there is no corresponding notice and opportunity to cure, then the non-performing party must exercise its right of termination within *** of the delivery of said notice, and failure to exercise such right within such time period shall be deemed a waiver of the right to terminate based on the applicable Event of Default.

5.3 Rights and Remedies of Supplier Upon Default of MetroPCS. Upon the occurrence of a MetroPCS Event of Default, subject to the terms of Sections 5.9, 5.10 and 5.12, Supplier shall be entitled to:

(a) terminate this Agreement (including any Service Addenda and/or Statements of Work), in whole or in part; and/or

(b) subject to the terms of Section 5.5, recover damages from MetroPCS; and/or

(c) if applicable, seek to obtain the additional rights and remedies set forth in Section 8.3.

5.4 Rights and Remedies of MetroPCS Upon Default of Supplier.

5.4.1 General. Upon the occurrence of a Supplier Event of Default, subject to the terms of Section 5.12, MetroPCS shall be entitled to:

(a) terminate this Agreement (including any Service Addenda and/or Statements of Work), in whole or in part;

(b) subject to the terms of Section 5.5, recover damages from Supplier;

(c) if applicable, obtain the additional remedies described in Section 5.9; and/or

(d) if applicable, seek to obtain the additional rights and remedies set forth in Section 8.3.

5.4.2 Right to Set Off. In accordance with the terms set forth in this Section 5.4.2, MetroPCS shall have the right to set off any undisputed amounts owed to Supplier against *** (including in any Service Addendum or Statement of Work). In order to exercise the set-off rights granted under this Section, MetroPCS must provide written notice to Supplier (with notice being sent to the person specified in Section 3.1.2 at the address specified in such Section) at least *** prior to exercising such right, setting forth in such notice the basis for such set-off claim with reasonable particularity and including with such notice documentation reasonably supportive of the set-off claim (“Set-Off Notice”). Within *** following its receipt of a Set-Off Notice, Supplier shall notify MetroPCS in writing as to whether it agrees with or objects to the Set-Off Notice, and if Supplier objects to the Set-Off Notice, then Supplier shall specify in such notice with reasonable particularity the reason for its objections and include with such notice documentation reasonably supportive of its objections (“Set-Off Response”). If Supplier agrees with the Set-Off Notice, then MetroPCS may exercise its set-off rights. If Supplier objects to the Set-Off Notice, then promptly following MetroPCS’ receipt of the Set-Off Response, the parties shall meet in an effort to resolve the issues relating to the Set-Off Notice. If the parties have not resolved such issues within *** following MetroPCS’ receipt of the Set-Off Response, then MetroPCS may exercise its set-off rights, and the parties shall treat the Set-Off Notice as a dispute and submit it to the dispute resolution procedures set forth in Article 8 of the Terms and Conditions.

 

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5.5 Liability Limitations.

5.5.1 Disclaimer of Non-Direct Damages. EXCEPT AS PROVIDED IN SECTIONS *** , NEITHER PARTY SHALL BE LIABLE FOR ANY DAMAGES FOR LOST PROFITS, LOST REVENUES, OR LOSS OF GOODWILL, OR FOR CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY OR PUNITIVE DAMAGES, ARISING OUT OF OR RELATING TO THIS AGREEMENT (INCLUDING ANY SERVICE ADDENDUM OR STATEMENT OF WORK), REGARDLESS OF THE FORM IN WHICH ANY ACTION IS BROUGHT (E.G., CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

5.5.2 Exclusions from Liability Limitations. Notwithstanding anything that may be contained in this Agreement to the contrary, the liability limitations and remedies limitations contained in Section 5.5.1 shall not apply to: (a) *** (b) personal injury, including death, and damage to tangible property caused by the negligent or intentional acts of a party or its Personnel; (c) *** ; or (d) attorneys’ fees and costs recoverable by a party, including as provided in Section 5.11.

5.5.3 Lost Profits. If MetroPCS breaches any *** that may be included in a Service Addendum or Statement of Work and fails to cure such breach within *** following MetroPCS’ receipt of written notice from Supplier setting forth the nature of such failure with reasonable particularity, then notwithstanding any contrary terms that may be contained in Section 5.5.1, the liability limitations and remedies limitations contained in Section 5.5.1 shall not prevent Supplier from seeking to recover profits it lost as a result thereof, provided that any recovery of such lost profits shall not exceed:

(a) in respect of Service Addendum One (Domestic Long Distance Service): (i) if the breach occurred during *** following the effective date of such Service Addendum, *** ; or (ii) if the breach occurred after *** following the effective date of such Service Addendum, the dollar amount of the termination fees that would have been payable by MetroPCS *** effective as of the date on which the breach first occurred; or

 

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(b) in respect of Service Addendum Two (International Long Distance Service): (i) if the breach occurred during *** following the effective date of such Service Addendum, *** ; or (ii) if the breach occurred after *** following the effective date of such Service Addendum, the dollar amount of the termination fees that would have been payable by MetroPCS *** effective as of the date on which the breach first occurred; or

(c) in respect of any other Service Addendum or Statement of Work, the dollar amount of the termination fees that would have been payable by MetroPCS *** effective as of the date on which the breach first occurred.

5.6 Termination for Force Majeure. If: (a) a Force Majeure Event substantially prevents, hinders or delays Supplier’s performance of its obligations hereunder for a period of *** or more; and (b) such delay *** , subject to Supplier’s obligations under Sections 5.9 and 5.10, MetroPCS may at any time terminate the Agreement by delivering a written termination notice to Supplier *** , except for the obligation to pay for Services satisfactorily performed by Supplier prior to the occurrence of the Force Majeure Event. For the avoidance of doubt, any termination pursuant to this Section shall not constitute a termination under any other provision of this Agreement.

5.7 Termination for Supplier Change in Control. In its sole and absolute discretion, MetroPCS shall have the right to terminate this Agreement (including all Service Addenda and Statements of Work): (a) upon the occurrence of a Supplier Change in Control that results in Supplier being directly or indirectly owned or controlled by a MetroPCS Competitor; (b) if Supplier sells to a MetroPCS Competitor all or substantially all of the assets used to provide the Services; or (c) *** . Upon the occurrence of any of the events described in the foregoing subsections (a) or (b): (d) MetroPCS shall notify the Supplier successor in writing of its intent to terminate pursuant to this Section 5.7 and will allow the successor *** days following receipt of such notice to respond in writing to MetroPCS’ concerns and take appropriate steps to address each of such concerns; and (e) MetroPCS will in good faith review and consider such written response from the successor. If MetroPCS nonetheless wants to terminate this Agreement pursuant to the foregoing subsections (a) or (b), or if MetroPCS wants to terminate this Agreement pursuant to the foregoing subsection (c): (f) MetroPCS shall deliver a written termination notice to Supplier; and (g) such termination shall be *** , but subject to Supplier’s obligations under Sections 5.9 and 5.10. For the avoidance of doubt, any termination pursuant to this Section shall not constitute a termination under any other provision of this Agreement.

5.8 Termination Without Cause. MetroPCS shall have the right to terminate a Service Addendum or Statement of Work without cause in accordance with the terms and conditions set forth therein, which terms and conditions may include a requirement that MetroPCS pay a termination fee in connection with any such termination. In such event: (a) except to the extent otherwise requested by MetroPCS pursuant to Section 5.9, Supplier immediately shall discontinue providing the terminated Services; (b) MetroPCS shall be obligated to pay to Supplier the fees for Services provided by Supplier up through and including the conclusion of the Transition Period under the applicable Service Addendum or Statement of Work; and (c) the parties shall comply with any other requirements or obligations respecting termination for convenience that may be set forth in the applicable Service Addendum or Statement of Work.

 

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5.9 Transition Rights. Upon a complete or partial termination (including expiration) of this Agreement (including any Service Addendum or Statement of Work) for any reason, MetroPCS shall have the right, for the period of time specified in the applicable Service Addendum or Statement of Work (which period shall be *** if not otherwise specified in the applicable Service Addendum or Statement of Work) (such period, the “Transition Period”) to receive the Services and all other Services reasonably necessary and appropriate to allow MetroPCS to effectuate an orderly transition to other replacement services; provided, however, that if Supplier completely or partially terminates this Agreement (including any Service Addendum or Statement of Work) following a Section 5.2(c) Event of Default, as conditions to such rights, MetroPCS must: (a) cure any payment default(s); (b) pay *** for ongoing Services (unless otherwise agreed by the parties, the amount *** will be equal to *** ; and (c) as applicable, pay *** (in accordance with the terms set forth in Article 3) any invoiced amounts *** , or receive a credit *** . Promptly following the conclusion of the Transition Period under the applicable Service Addendum, the parties shall *** during the Transition Period, and Supplier promptly shall *** , or MetroPCS shall *** in accordance with the terms set forth in Article 3. Unless specified otherwise in the applicable Service Addendum or Statement of Work, the Services provided by Supplier (through its Affiliates) during the Transition Period shall be provided at the then-applicable rates under the Agreement.

5.10 No Interruption of Services. Irrespective of whether the parties have availed themselves of the dispute resolution procedures set forth in Article 8, Supplier shall not take any action, or omit to take any action, with the intent to deny, withdraw, interrupt or otherwise restrict provision or receipt of the Services during the Term by MetroPCS, its Affiliates and/or its Designated Entities unless, and then only to the extent: (a) the parties have agreed in advance and in writing to such denial, withdrawal, interruption or other restriction; (b) Supplier has determined in good faith that such denial, withdrawal, interruption or other restriction is reasonably necessary to prevent or limit damage to Supplier’s systems (e.g., damage that may be caused by Disabling Codes or unanticipated traffic volumes that, if unchecked, could overload Supplier’s systems to the point of failure) or a Third Party’s perpetration of fraud, provided that: (i) Supplier promptly shall notify MetroPCS’ Chief Financial Officer verbally of such event (which verbal notification shall be confirmed in writing promptly following the occurrence of the circumstances causing such denial, withdrawal, interruption or other restriction), including in such notice reasonable details respecting such event; and (ii) Supplier shall take all reasonable measures to limit to the shortest time possible under the circumstances the period of time during which such denial, withdrawal, interruption or other restriction is in effect; (c) authority to do so is conferred by a court of competent jurisdiction; or (d) the Term of this Agreement or any applicable Service Addendum or Statement or Work has ended (as a result of expiration or termination) and the Transition Period has expired; provided, however, that in the case of Supplier’s termination of this Agreement or any applicable Service Addendum or Statement of Work following a Section 5.2(c) Event of Default, Supplier will continue to provide the Services to MetroPCS, its Affiliates and its Designated Entities during the applicable Transition Period only if and to the extent MetroPCS complies with the requirements set forth in Sections 5.9(a), (b) and (c) of the Terms and Conditions, as applicable, and provided further that any denial, withdrawal, interruption or other restriction that occurs as a result of MetroPCS’ failure to comply with the requirements set forth in Sections 5.9(a), (b) and (c) shall: (i) remain in effect only until such time as MetroPCS cures such failure; and (ii) give rise to an option for Supplier on written notice given to MetroPCS promptly following the occurrence of any such denial, withdrawal, interruption or other restriction, to reduce the length of the Transition Period from *** in length).

 

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5.11 Attorneys’ Fees. If a party brings a claim, suit or proceeding against the other party arising out of or relating to the Agreement, or pertaining to a declaration of rights under the Agreement, the trier of fact may, in the exercise of its discretion, award the party it finds to be the prevailing party in such claim, suit or proceeding that portion or all of its fees, costs and expenses (including, without limitation, court costs and reasonable fees for attorneys and expert witnesses) that it deems to be appropriate under the facts and circumstances. The term “prevailing party” for purposes of this Section shall include a defendant or plaintiff, as applicable, who has by motion, judgment, verdict or dismissal by an arbitrator, arbitration panel or a court, successfully: (a) defended against any claim, suit or proceeding that has been asserted against it, in the case of a defendant; and/or (b) asserted any claim, suit or proceeding against a defendant, in the case of a plaintiff.

5.12 Non-Exclusive Remedies. Subject to the terms and restrictions set forth in the Terms and Conditions, the remedies provided in this Agreement are neither exclusive nor mutually exclusive, and the parties shall be entitled to any and all such remedies, and any and all other remedies that may be available to the parties at law or in equity, by statute or otherwise, individually or in any combination thereof.

5.13 Survival. Any terms of the Agreement (including any Service Addendum or Statement of Work) that expressly or by their nature reasonably would be presumed to survive beyond the Term (including any Service Addendum or Statement of Work) shall so survive including, without limitation, the terms set forth in the following Sections of the Agreement: Sections 1.4, 1.6,, 3.1, 3.2 (for twelve (12) months following the Termination Date only), 3.3, 4.8, 5.3, ***, 5.5, 5.9, 5.10, 5.11, 5.12, 5.13, 7.1, 7.2, 7.3, 7.4 (only in respect of Supplier’s obligation to provide copies of its insurance policies to MetroPCS), 9.1, 9.3 (for twelve (12) months following the Termination Date only), 9.6, 9.8, 9.9, 9.10, 9.11, 9.12, 9.13 and 9.16, Article 6 and Section D(2) of Schedule 7.4.

ARTICLE 6 — INTELLECTUAL PROPERTY RIGHTS,

CONFIDENTIALITY AND SECURITY

6.1 Intellectual Property Rights. Each party is and shall remain the sole and exclusive owner of its Pre-Existing Materials. “Pre-Existing Materials” means any and all technology or other materials, and Intellectual Property Rights therein and thereto, either: (a) developed, licensed or owned by a party, its Affiliates or, in MetroPCS’ case, a Designated Entity, before the Effective Date; or (b) acquired and/or developed by a party, its Affiliates or, in MetroPCS’ case, a Designated Entity, without charge to the other party, its Affiliates or, in MetroPCS’ case, a Designated Entity, and without using any of the Confidential Information of a party, its Affiliates or, in MetroPCS’ case, a Designated Entity.

 

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6.2 Confidential Information.

6.2.1 Duty of Care. The Recipient shall use the same degree of care and protection with respect to the Discloser’s Confidential Information that it exercises with respect to its own Confidential Information, but in all events at least a reasonable degree of care.

6.2.2 Disclosures of Confidential Information. Except as hereinafter permitted in this Section, without the prior written consent of the Discloser, which consent the Discloser may withhold in its sole discretion, the Recipient shall not directly or indirectly disclose, distribute, republish or transmit the Discloser’s Confidential Information to any Third Party. Notwithstanding the foregoing:

(a) the Recipient may disclose the Discloser’s Confidential Information as permitted under the terms of the Agreement;

(b) MetroPCS may disclose Supplier Confidential Information to *** who or that have a reasonable need to know, provided that disclosures to its auditors must be made pursuant to written confidentiality obligations that are no less stringent than those set forth in this Section 6.2 and that cover the portions of the Supplier Confidential Information that will be disclosed, and subject to the terms of the foregoing subsection (a), MetroPCS may disclose Supplier Confidential Information to *** only with Supplier’s prior written consent, which consent shall not be unreasonably withheld, delayed or conditioned, provided that any such approved disclosures must be made pursuant to written confidentiality obligations that are no less stringent that those set forth in this Section 6.2 and that cover the portions of the Supplier Confidential Information that will be disclosed;

(c) Supplier may disclose MetroPCS Confidential Information to its auditors and to those of its Authorized Users who or that have a reasonable need to know, provided that disclosures to its auditors must be made pursuant to written confidentiality obligations that are no less stringent than those set forth in this Section 6.2 and that cover the portions of the MetroPCS Confidential Information that will be disclosed, and subject to the terms of the foregoing subsection (a), Supplier may disclose MetroPCS Confidential Information to other Third Parties only with MetroPCS’ prior written consent, which consent shall not be unreasonably withheld, delayed or conditioned, provided that any such approved disclosures must be made pursuant to written confidentiality obligations that are no less stringent that those set forth in this Section 6.2 and that cover the portions of the MetroPCS Confidential Information that will be disclosed;

 

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(d) the Recipient may disclose the Discloser’s Confidential Information to its attorneys, accountants, financial advisors, banks and other financing sources and other similar advisors who or that have a reasonable need to know such Confidential Information; and

(e) the Recipient may disclose the Discloser’s Confidential Information if the disclosure is required by Law (including to the Securities and Exchange Commission and/or in accordance with the rules and requirements of any stock exchange), or by subpoena, order of a court or regulatory or governmental agency or other similar legal process, provided that such disclosure is made in accordance with the terms of Section 6.2.5.

6.2.3 Uses of Confidential Information. Without the prior written consent of the Discloser, which consent the Discloser may withhold in its sole discretion, the Recipient shall not directly or indirectly use or allow its Personnel to use the Discloser’s Confidential Information except as reasonably necessary in connection with the Agreement including, without limitation, in connection with a party’s performance of its obligations under the Agreement and/or a party’s exercise of rights granted under the Agreement.

6.2.4 Return or Destruction of Confidential Information. Subject to the further terms of this Section, upon the expiration or termination of the Agreement and the expiration of the Transition Period, and at any other time upon the Discloser’s written request, the Recipient promptly shall: (a) return to the Discloser, or delete or destroy, all Discloser Confidential Information (and all copies thereof) then in its possession or control, in whatever form, or, in the case of a written request by the Discloser, the Confidential Information specified in such request as then in the Recipient’s possession or control, in whatever form; and (b) unless the Discloser otherwise consents in writing, deliver to the Discloser, or delete or destroy, any copies, duplicates, summaries, abstracts or other representations of any such Confidential Information or any part thereof, in whatever form, then in the possession or control of the Recipient. Notwithstanding any of the foregoing: (c) the Recipient may retain copies of the Discloser Confidential Information to the extent required by Law and/or to the extent otherwise permitted under this Agreement; and (d) if any return, deletion or destruction of Confidential Information will have an adverse effect on Supplier’s ability to deliver Services or MetroPCS’ ability to receive Services, then the parties shall discuss reasonably available alternatives to such return, deletion or destruction.

6.2.5 Notification Obligation. If the Recipient becomes aware of any unauthorized use or disclosure of the Discloser’s Confidential Information, the Recipient promptly and fully shall notify the Discloser of all facts known to it concerning such unauthorized use or disclosure and shall use its commercially reasonable efforts to mitigate any potential harm or further unauthorized use or disclosure of such Confidential Information. In addition, if the Recipient or any of its Personnel are requested or required (by oral questions, interrogatories, requests for information or documents in legal proceedings, subpoena, civil investigative demand or other similar process) to disclose any of the Discloser’s Confidential Information, the Recipient, to the extent permitted by Law, shall not disclose the Confidential Information without providing the Discloser with reasonable prior written notice of any such request or requirement so that the Discloser may seek a protective order or other appropriate remedy and/or waive compliance with the provisions of this Agreement. Notwithstanding the foregoing, the Recipient shall use commercially reasonable efforts to preserve the confidentiality of the Discloser’s Confidential Information including, without limitation, by cooperating with the Discloser at the Discloser’s expense to obtain an appropriate protective order or other reliable assurance that confidential treatment will be accorded the Confidential Information by such tribunal.

 

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6.2.6 Injunctive Relief. If the Recipient or anyone acting on its behalf or operating under its control, including its Personnel and representatives, publishes, transmits, releases, discloses or uses any Discloser Confidential Information in violation of the terms of this Section 6.2, or if the Discloser anticipates that the Recipient may violate or continue to violate any restriction set forth in this Section 6.2, then subject to the terms of Section 9.10, the Discloser may seek to have the provisions of this Section 6.2 specifically enforced by a court having equity jurisdiction, without being required to post bond or other security, it being acknowledged and agreed that any such violation may cause irreparable injury to the Discloser and that monetary damages may not provide an adequate remedy.

6.2.7 Ownership. Each party retains ownership of its Confidential Information.

6.2.8 Survival. The terms of this Section 6.2 shall survive the expiration or termination of this Agreement for *** .

6.3 Personal Information Statutes. Supplier acknowledges that MetroPCS Confidential Information includes personal information pertaining to residents of different states and that most states (including the state of Texas at Tex. Bus. & Com. Code §48.001 et seq.) have adopted statutes (each, a “Personal Information Statute”) aimed at protecting individuals whose personal information is collected and/or maintained by entities such as MetroPCS, its Affiliates and Designated Entities. Having acknowledged the foregoing, Supplier agrees that if there is any unauthorized access to or disclosure of MetroPCS Confidential Information that is the subject of a Personal Information Statute, to the extent such unauthorized access or disclosure is attributable to a breach by Supplier of its obligations under the Agreement with respect to MetroPCS Confidential Information, Supplier shall: (a) promptly report such unauthorized disclosure or access to MetroPCS; (b) mitigate, to the extent practicable, any harmful effect of such disclosure or access that is known to Supplier; and (c) cooperate with MetroPCS in the providing of any notices that MetroPCS deems reasonably appropriate respecting such unauthorized access or disclosure. Additionally, Supplier shall bear: (d) *** Supplier to comply with its legal obligations relating to such breach; and (e) in addition to any other damages for which Supplier may be liable, *** by MetroPCS, its Affiliates and/or Designated Entities in complying with its or their legal obligations relating to such breach. Nothing contained herein shall be deemed to affect Supplier’s indemnification obligations under Section 7.1.

ARTICLE 7 — INDEMNIFICATION AND INSURANCE

7.1 General. The party against whom a claim for indemnification is made (the “Indemnifying Party”) shall indemnify, defend and hold harmless the other party and such other party’s Affiliates (and, in the case of MetroPCS, the Designated Entities), and their respective members, directors, officers, managers, shareholders, employees, representatives, agents, dealers, attorneys, successors and assigns (collectively, the “Indemnified Parties”), from and against any and all notices, charges, claims, demands, liabilities, damages, proceedings, obligations, judgments, actions, causes of action, suits, complaints, losses, costs and expenses (including, without limitation, reasonable attorneys’ fees and court costs and fees, including costs of appeal) (collectively, “Losses”) arising out of, in connection with, or relating to: (a) personal injury, including death, and/or tangible property damage caused by the willful, negligent or intentional acts or omissions (including, without limitation, active or passive negligence) of the Indemnifying Party or its Personnel; or (b) a Third Party Action that arises out of, in connection with, or relating to, a failure by the Indemnifying Party or its Personnel to comply with the terms of this Agreement; provided, however, that a party shall not be obligated to indemnify, defend, or hold harmless the other party for the other party’s own negligence or willful misconduct.

 

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7.2 Proprietary Rights Infringement Indemnification.

7.2.1 General. In the event of any Third Party Action against any MetroPCS Indemnified Party alleging: (a) *** (each, an “Infringement Claim”), Supplier, at its expense, will indemnify, defend and hold harmless the MetroPCS Indemnified Parties from and against any and all Losses arising out of any such Infringement Claim. Without MetroPCS’ prior written consent, Supplier will not agree to any settlement or any compromise that does not provide a full and complete release of the MetroPCS Indemnified Parties from any and all liability with respect to such Infringement Claim. If the terms of such a proposed settlement would require a MetroPCS Indemnified Party to take any action (including, without limitation, to pay money damages that will not be paid in full by Supplier, or to refrain from taking any action), Supplier shall obtain MetroPCS’ prior written consent to those terms of the settlement.

7.2.2 Remedies. If receipt of any Service by MetroPCS and/or its Affiliates and/or its Designated Entities is enjoined or in Supplier’s opinion is likely to be enjoined or subject to an Infringement Claim, Supplier, at its expense and at Supplier’s option (following consultation with MetroPCS), will either: (a) *** . If, *** , none of the foregoing options can be implemented by Supplier within *** , MetroPCS may terminate the affected Services (without liability for such termination) and Supplier shall, *** procure for MetroPCS, its Affiliates and Designated Entities a transitional period of continued receipt of such Service as provided in Section 5.9 of the Terms and Conditions, and in any event make available to MetroPCS, its Affiliates and Designated Entities the other transition services described therein.

7.2.3 Additional Indemnification Obligations. If and to the extent Supplier reasonably believes that any development services requested by MetroPCS under a Service Addendum or Statement of Work might give rise to a Third Party claim of intellectual property rights infringement or misappropriation, then Supplier shall so notify MetroPCS promptly in writing prior to performing the services, and: (a) at MetroPCS’ request, the parties will work together to develop a solution that the parties agree is non-infringing; (b) MetroPCS may decide not to proceed with its development services request; or (c) if MetroPCS nonetheless elects to move forward with its development services request, then the parties may agree in the applicable Service Addendum or Statement of Work to intellectual property indemnification obligations that are in addition to those set forth in this Section 7.2.

 

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7.3 Procedures for Indemnification.

7.3.1 General. Promptly after becoming aware of same, the Indemnified Party shall notify the Indemnifying Party of any Third Party Action covered under the terms of Sections 7.1 or 7.2, as applicable, for which the Indemnified Party seeks indemnification. For a period that shall not exceed *** days following any such notification, as provided herein, the Indemnified Party and Indemnifying Party shall investigate and discuss in good faith whether such claim is subject to indemnification under Sections 7.1 or 7.2, as applicable. During such discussions, the Indemnified Party shall give the Indemnifying Party reasonable access to all records, data and Personnel of the Indemnified Party as may be reasonably necessary to make such determination. If the parties are unable to agree on whether the Indemnifying Party is required to indemnify the Indemnified Party under the terms of Sections 7.1 or 7.2, as applicable, the Indemnifying Party, at its option, shall either assume or decline defense of the Third Party Action, including negotiations for its settlement or compromise.

7.3.2 Defense Assumed. If the Indemnifying Party assumes defense of a Third Party Action as described herein, the Indemnified Party shall reasonably cooperate at the Indemnifying Party’s sole expense (provided that the Indemnifying Party shall not be required to pay the Indemnified Party for time spent by the employees of the Indemnified Party or its Affiliates providing such reasonable cooperation) with the Indemnifying Party in the defense of such Third Party Action and may be represented, at the Indemnified Party’s expense, by counsel of its choice, provided that, where the Indemnifying Party has assumed defense of a Third Party Action, the Indemnifying Party shall have sole control over such defense. The Indemnifying Party shall not be responsible for defending Third Party Actions other than those described in Sections 7.1 or 7.2, as applicable, even if brought in the same suit. In addition to the foregoing, if a court of competent jurisdiction later determines that a Third Party Action for which the Indemnifying Party assumed defense was not eligible for indemnification under Sections 7.1 or 7.2, as applicable, within *** following such determination, the Indemnified Party shall reimburse the Indemnifying Party in full for all Losses incurred in connection with such Third Party Action.

7.3.3 Defense Declined. If the Indemnifying Party declines to assume defense of any Third Party Action, and it is later determined by a court of competent jurisdiction that such Third Party Action was eligible for indemnification under Sections 7.1 or 7.2, as applicable, within *** following such determination, the Indemnifying Party shall reimburse the Indemnified Party in full for all Losses incurred in connection with such Third Party Action.

7.3.4 Settlement of Claims. The Indemnifying Party shall not settle any Third Party Action without the prior written consent of the Indemnified Parties if such settlement: (a) materially diminishes any of the Indemnified Party’s rights under this Agreement or seeks to impose additional obligations on the Indemnified Party; or (b) arises out of or is a part of any criminal action, suit or proceeding or contains a stipulation or admission or acknowledgement of any liability or wrongdoing (whether in contract, tort or otherwise) on the part of the Indemnified Party.

 

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7.3.5 Contributory Negligence; Right of Contribution. Nothing contained herein shall bar a claim for contributory negligence between the parties or a party’s right of contribution.

7.4 Insurance. Without in any way limiting the Supplier’s indemnification obligations under this Agreement including, without limitation, Sections 7.1 or 7.2, Supplier shall maintain in effect at all times during the Term insurance with a carrier with an A.M. Best rating of A-XII or better. Such insurance shall include, without limitation, the minimum requirements and minimum limits set forth herein and in Schedule 7.4, and Supplier shall designate MetroPCS, its Affiliates and Designated Entities as “additional insureds” on such insurance policies as specified in Schedule 7.4. Supplier shall, on or before the Effective Date and thereafter upon MetroPCS’ reasonable written request, provide MetroPCS with validated copies of all applicable endorsements naming MetroPCS, its Affiliates and Designated Entities as “additional insureds”, as required, and evidencing such coverage in the minimum amounts, which shall also state that MetroPCS shall be provided a minimum of *** prior written notice of: (i) any proposed cancellation, (ii) an expiration without renewal, or (iii) any proposed change in carriers or material terms of coverage. Excluding Third Party carriers providing long-distance services to Supplier, Supplier shall require, obtain or otherwise arrange for levels of insurance coverage for all subcontractors that, at a minimum, satisfies the Supplier’s minimum requirements under this Agreement including, without limitation, with respect to limits, terms and conditions of such coverage. Supplier shall use commercially reasonable efforts to have MetroPCS added as an additional insured on its subcontractors’ insurance policies. Supplier shall maintain, in its files, evidence of all subcontractors’ insurance coverage and shall provide proof of such coverage to MetroPCS. If coverage is denied or reimbursement of a properly presented claim is disputed by the carrier for insurance provided as described above, upon written request, Supplier shall provide MetroPCS with a copy of the involved insurance policy or policies within *** of receipt of such request. The terms of this Section shall not be deemed to limit the liability of Supplier hereunder, or to limit any rights MetroPCS may have including, without limitation, rights of indemnity or contribution. The minimum limits of insurance required under this Agreement shall not be construed to affect or reduce in any manner the limit of insurance afforded MetroPCS under such policies. Language in any insurance policy purchased by Supplier limiting the limit of liability thereunder to any minimum limit required in this Agreement shall not apply.

ARTICLE 8 — DISPUTE RESOLUTION

8.1 Executive Level Performance Review. Upon request, appropriate executive officers of MetroPCS and Supplier shall meet in an effort to resolve any dispute. Written minutes of such meetings shall be kept by the parties. If these representatives are unable to resolve the dispute within *** days after the representatives have commenced negotiations, or *** have passed since the initial request for negotiations at this level, then the dispute may be submitted to non-binding mediation in accordance with Section 8.2.

8.2 Voluntary, Non-Binding Mediation. If executive-level performance review does not result in successful resolution of the dispute, the parties may, but shall not be obligated to, mutually agree in writing to submit the dispute to non-binding mediation. Mediation must occur within *** after the parties agree to submit the dispute to mediation, and the duration of the mediation shall be limited to *** . The parties mutually shall select an independent mediator experienced in commercial contract telecommunications disputes, and each shall designate a representative(s) to meet with the mediator in good faith in an effort to resolve the dispute. The specific format for the mediation shall be left to the discretion of the mediator and the designated party representatives and may include the preparation of agreed-upon statements of fact or written statements of position furnished to the other party.

 

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8.3 Equitable Relief. Notwithstanding anything that may be contained herein to the contrary, the parties shall be entitled to seek injunctive or other equitable relief whenever the facts or circumstances would permit a party to seek such injunctive or other equitable relief.

ARTICLE 9 — MISCELLANEOUS

9.1 Notices. Any written notice required or permitted to be delivered pursuant to this Agreement shall be in writing and shall be deemed delivered: (a) upon delivery if delivered in person; (b) one (1) business day after deposit with a national overnight courier, provided that confirmation of such overnight delivery is received by the sender; or (c) as otherwise permitted pursuant to the applicable Service Addendum or Statement of Work, in each case (except in the cases described in Sections 3.2.1, 3.2.3 and 5.4.2) addressed to the following addresses or to the addresses otherwise required by the applicable Service Addendum or Statement of Work:

 

If to MetroPCS:		If to Supplier:
MetroPCS Wireless, Inc. 2250 Lakeside Boulevard Richardson, Texas 75082 Attention: Chief Financial Officer		U.S. South Communications, Inc. 250 Williams Street, Suite 250 Atlanta, GA 30303 Attention: ***
With a copy to:		With a copy to:
MetroPCS Wireless, Inc. 2250 Lakeside Boulevard Richardson, Texas 75082 Attention: Legal Department		InComm Holdings, Inc. 250 Williams Street, Suite 250 Atlanta, GA 30303 Attention: ***

or to such other address as may be specified by either party upon written notice given to the other.

9.2 Subcontractors. Services performed by Supplier subcontractors (including their Personnel) shall be deemed Services performed by Supplier, and Supplier will be responsible for such performance by its subcontractors as if such Services were performed by Supplier. Notwithstanding the terms of the applicable subcontract, MetroPCS’ acceptance of any subcontractor or the availability or unavailability of subcontractor insurance, Supplier shall be responsible for the acts and omissions of its subcontractors (including their Personnel) to the same extent as if such acts or omissions were committed by Supplier and Supplier were responsible for such acts or omissions pursuant to the terms of this Agreement. MetroPCS shall be responsible for the acts and omissions of its Affiliates and Designated Entities (including their Personnel) to the same extent as if such acts or omissions were committed by MetroPCS and MetroPCS were responsible for such acts or omissions pursuant to the terms of this Agreement, including, without limitation, MetroPCS shall be liable for any and all payment obligations and charges incurred by its Affiliates and Designated Entities under this Agreement.

 

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9.3 Audits.

9.3.1 Records Retention. The parties each shall retain all records and information specifically required to be retained under the terms of a Service Addendum or Statement of Work or otherwise reasonably necessary to verify amounts invoiced and paid under the Agreement and MetroPCS’ compliance with any exclusivity, routing, volume, purchase and other similar requirements under this Agreement or any Service Addendum or Statement of Work (collectively, the “Records”). Each party shall retain Records for the applicable calendar year (or portion thereof) occurring during the Term for a period of *** from the end of such calendar year, or such longer period of time as may be required under the applicable Service Addendum or Statement of Work, or by applicable Law.

9.3.2 Procedures. Audits shall:

(a) be conducted by *** designated by the auditing party, and the individual representatives of such *** auditor who will be conducting the audit shall be identified by name to the audited party in advance;

(b) be subject to the confidentiality provisions set forth in the Agreement (including, without limitation, Sections 6.2.2(b) and (c));

(c) occur no more than *** ;

(d) be conducted during mutually agreed business hours;

(e) be conducted upon reasonable prior written notice;

(f) be designed so as not to unreasonably interfere with a party’s business operations;

(g) be performed in compliance with the audited party’s security rules (which shall in no event be applied in a manner that prevents or unreasonably interferes with performance of the audit); and

(h) only cover the period between the date that the audited party received the written notice described in the foregoing subsection (e) and the *** period preceding such date.

9.3.3 Audit Discrepancies. If an audit reveals that MetroPCS breached its obligations to Supplier under a Service Addendum or Statement of Work in the manner described in the applicable Service Addendum or Statement of Work, then MetroPCS may be obligated to reimburse Supplier *** as provided in such Service Addendum or Statement of Work, and Supplier shall be entitled to exercise any other legal and equitable remedies available to Supplier under this Agreement (including the applicable Service Addendum or Statement of Work) or applicable Law. If an audit reveals that Supplier improperly invoiced MetroPCS for Services, or breached its obligations to MetroPCS under a Service Addendum or Statement of Work in the manner described in the applicable Service Addendum or Statement of Work, then: (a) Supplier may be obligated to reimburse MetroPCS *** as provided in such Service Addendum or Statement of Work, (b) *** ; and (c) MetroPCS shall be entitled to exercise any other legal and equitable remedies available to MetroPCS under this Agreement (including the applicable Service Addendum or Statement of Work) or applicable Law.

 

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9.4 Force Majeure. A party shall be excused from performing its obligations hereunder, in whole or in part, to the extent: (a) caused by the other party or by an act of God, war, riot, civil commotion, explosion, fire, government action, court order, epidemic, or any other similar cause; (b) any such cause was not foreseen, was not foreseeable, and was beyond the reasonable control of the non-performing party; and (c) the non-performing party’s performance is actually delayed, hindered or prevented, and then only during the period of time that performance is actually delayed, hindered or prevented (each, a “Force Majeure Event”). A Force Majeure Event shall not have occurred to the extent the non-performing party is solely at fault in failing to prevent or mitigate, or for causing, such failure to perform, unless within *** following the occurrence thereof the non-performing party cures such failure to perform, in which event the portion of such *** period required by the non-performing party to cure such failure to perform shall qualify as a Force Majeure Event. The non-performing party promptly shall (but in any event within *** of the occurrence of the events or circumstances that may constitute a Force Majeure Event), notify the party to which performance is due by telephone (to be confirmed in writing within *** of the inception of such events or circumstances) and describe at a reasonable level of detail such events or circumstances, the material steps being taken to address such events or circumstances, possible alternatives or workarounds that may be available, the expected duration of such events or circumstances and any other information reasonably requested by MetroPCS.

9.5 Binding Nature and Assignment. Subject to all other provisions herein contained, this Agreement shall be binding on the parties and their successors and permitted assigns. Except as provided in this Section 9.5, neither party shall assign or otherwise transfer this Agreement, or any part hereof, nor delegate any of its duties hereunder, to any Third Party without the prior written consent of the other party, which consent must be given by a Senior Vice-President or higher-level corporate officer of MetroPCS and by an Executive Vice President or higher-level officer of Supplier and may be withheld, delayed or conditioned in such other party’s sole and absolute discretion. Notwithstanding the foregoing: (a) at any time upon written notice to Supplier, MetroPCS shall have the right to assign this Agreement to any acquirer of, or successor in interest to, MetroPCS, whether by merger, consolidation, purchase, operation of Law or otherwise, or to any Affiliate or Designated Entity, and upon Supplier’s written request, MetroPCS shall cause any such acquirer or successor in interest to assume MetroPCS’ obligations under the Agreement in writing; and (b) at any time upon written notice to MetroPCS (but in all events subject to the terms of Section 5.7), Supplier shall have the right to assign this Agreement to any acquirer of, or successor in interest to, Supplier, whether by merger, consolidation, purchase, operation of Law or otherwise, and upon MetroPCS’ written request, Supplier shall cause any such acquirer or successor in interest to assume Supplier’s obligations under the Agreement in writing. Any assignments not permitted hereunder shall be void ab initio. Subject to the requirements of, and restrictions set forth in, this Section, any rights granted to a party under this Agreement shall inure to the benefit of any acquirer of, or successor in interest to, such party, whether by merger, consolidation, purchase, operation of Law or otherwise.

 

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9.6 Media Releases and Public Disclosures of Agreement. Without the prior written consent of the other party (which for MetroPCS must be a Vice-President or higher-level officer of MetroPCS), except as may be required under applicable Law, SEC requirements, or listing requirements, neither party shall issue or release any statement, article, advertisement, public or private announcement (including, without limitation, any announcement made via e-mail or any posting on the Internet or World Wide Web), media release or other similar publicity relating in any manner to: (a) any aspect of this Agreement; (b) any aspect of any Services; or (c) the fact that the parties have engaged in any discussions or negotiations regarding any of the foregoing. Neither party shall use the name or any trademark or logo of the other party without the prior written consent of the other party relating to the Services provided hereunder. Notwithstanding the foregoing, within thirty (30) days following the Effective Date, the parties will prepare and issue a mutually agreed press release to announce the formation of the MetroPCS and Supplier relationship.

9.7 Counterparts; Electronic Signatures. This Agreement (including each Service Addendum and Statement of Work) may be executed in one (1) or more duplicate originals, both of which together shall be deemed one and the same instrument. Counterparts may be executed in either original or electronically transmitted form (e.g., faxes or emailed portable document format (PDF) form), and the parties hereby adopt as original any signatures received via electronically transmitted form.

9.8 Severability. If any provision of this Agreement (including any Service Addendum or Statement of Work) is found by a court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not invalidate or render unenforceable any other part of this Agreement (including any Service Addendum or Statement of Work), but the Agreement (including Service Addenda and Statements of Work) shall be construed as not containing the particular provision or provisions held to be invalid or unenforceable.

9.9 Waiver. No delay or omission by either party to exercise any right occurring upon any noncompliance or default by the other party with respect to any of the terms of this Agreement shall impair any such right or power or be construed to be a waiver thereof. A waiver by either of the parties of any of the covenants, conditions or agreements to be performed by the other shall not be construed to be a waiver of any succeeding breach thereof or of any covenant, condition or agreement herein contained.

 

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9.10 Governing Law/Exclusive Jurisdiction. The Laws of the State of Texas will govern the construction and enforcement of all of the rights, duties, and obligations arising under, or relating in any manner to, the subject matter of this Agreement, notwithstanding any conflicts of Law principles that would apply the Laws of another jurisdiction. EXCEPT AS PROVIDED BELOW IN THIS SECTION, ANY ACTION, SUIT OR PROCEEDING BROUGHT BY A PARTY THAT IN ANY WAY ARISES OUT OF OR RELATES TO THIS AGREEMENT SHALL BE BROUGHT SOLELY AND EXCLUSIVELY IN THE STATE OR FEDERAL COURTS LOCATED IN DALLAS, TEXAS, AND EACH PARTY IRREVOCABLY ACCEPTS AND SUBMITS TO THE SOLE AND EXCLUSIVE PERSONAL JURISDICTION OF SUCH COURTS IN PERSONUM, GENERALLY AND UNCONDITIONALLY WITH RESPECT TO ANY ACTION, SUIT OR PROCEEDING BROUGHT BY OR AGAINST IT BY THE OTHER PARTY. EXCEPT AS PROVIDED BELOW IN THIS SECTION, NEITHER PARTY SHALL BRING ANY ACTION, SUIT OR PROCEEDING IN ANY WAY ARISING OUT OF OR RELATING TO THE AGREEMENT IN ANY OTHER COURT OR IN ANY OTHER JURISDICTION AND SHALL NOT ASSERT ANY CLAIM, WHETHER AS AN ORIGINAL ACTION OR AS A COUNTERCLAIM OR OTHERWISE, AGAINST THE OTHER IN ANY OTHER COURT OR JURISDICTION. Each party irrevocably waives and agrees not to assert, by way of motion, as a defense or otherwise, any objection that it may now or hereafter have to the venue of any of the aforesaid actions, suits or proceedings in the courts referred to above, and further waives and agrees not to plead or claim in any such court that any such action or proceeding brought in any such court has been brought in an inconvenient forum, that the venue of the suit, action or proceeding is improper, or that the Agreement or the subject matter hereof or thereof may not be enforced in or by such court. As the only exceptions to any of the above: (a) if a party is entitled to seek injunctive or other equitable relief which is not available in the venue specified in this Section, this Section shall not be deemed to be a bar to the party seeking such relief if such relief is wholly non-monetary injunctive or other equitable relief; and (b) if neither the federal courts nor the state courts sitting in Dallas, Texas will accept jurisdiction over the action, suit or proceeding, then the action, suit or proceeding may be brought in any court of competent jurisdiction located in the United States.

9.11 Compliance With Laws. Each party shall comply with all applicable Laws including, without limitation, procurement of all required permits or certifications, in connection with its performance under this Agreement, except where such party’s failure will not have a material adverse effect on such party, it business or its ability to perform its obligations in accordance with the terms of this Agreement (including the Service Addenda and Statements of Work).

9.12 No Construction Against Drafter. The parties agree that any principle of construction or rule of law that provides that an agreement shall be construed against the drafter of the agreement in the event of any inconsistency or ambiguity in such agreement shall not apply to the terms and conditions of this Agreement.

9.13 Relationship of Parties. The parties acknowledge that they are independent contractors, and nothing set forth in this Agreement shall be deemed or construed to render the parties as joint venturers, partners or employer and employee. Under no circumstances shall MetroPCS be considered the employer of any Supplier Personnel, nor shall Supplier have any right with respect to any employee of MetroPCS.

 

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9.14 Time is of the Essence. The Services are critical to MetroPCS’ business and time is of the essence with regard to each of Supplier’s obligation hereunder.

9.15 Non Intervention. In connection with the provision of Services, Supplier agrees not to influence, directly or indirectly, any regulatory, legislative, or judicial body so as to prevent, delay or otherwise interfere with receipt of the Services by MetroPCS, its Affiliates and Designated Entities. Supplier is free to conduct activities that it reasonably believes are: (a) in the interest of safety and health; (b) appropriate in connection with matters relating to interference between authorized users of the nation’s airwaves; (c) appropriate to address any requests for information or assistance directed to Supplier by any governmental agency; (d) required by Law; or (e) required to participate in evolving industry standards or supply Services that comply with such standards.

9.16 Entire Agreement; Modifications.

9.16.1 General. Subject to the terms of Section 9.16.2, this Agreement, together with all of the Schedules, Exhibits (including Service Addenda), Attachments and Addenda, sets forth the entire, final and exclusive agreement between the parties as to the subject matter hereof and supersedes all prior and contemporaneous agreements, understandings, negotiations and discussions, whether oral or written, between the parties.

9.16.2 Prior Agreement. The Prior Agreement is hereby terminated and of no further force or effect as of the Effective Date, provided that:

(a) subject to the terms of the following subsections (c) and (f), termination of the Prior Agreement shall not affect any rights, liabilities or obligations that accrued under the Prior Agreement as of the Effective Date including, without limitation, MetroPCS’ obligation to pay Supplier’s Affiliate in accordance with the terms of the Prior Agreement for services rendered by Supplier’s Affiliate under the Prior Agreement;

(b) ***

(c) ***

(d) from and after the Effective Date, all Information (as defined in Section 4 of the Prior Agreement) shall be treated as Confidential Information under this Agreement;

(e) ***

(f) neither party shall have the right to assert any claims against the other relating to underpayments or overpayments for services rendered by Supplier’s Affiliate to MetroPCS under the Prior Agreement respecting any time period that precedes the Effective Date by more than *** .

 

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9.16.3 Modifications. These Terms and Conditions and each Service Addendum and Statement of Work executed hereunder may be modified only pursuant to a writing executed by authorized representatives of MetroPCS and Supplier. Supplier expressly agrees that all amendments to this Agreement executed by MetroPCS after the Effective Date must be signed by a Senior Vice President or higher-level corporate officer of MetroPCS in order to be effective and enforceable against MetroPCS. MetroPCS expressly agrees that all amendments to this Agreement executed by Supplier after the Effective Date must be signed by an Executive Vice President or higher-level officer of Supplier in order to be effective and enforceable against Supplier. The parties expressly disclaim the right to claim the enforceability or effectiveness of: (d) any amendments to this Agreement that are not executed by a Senior Vice President or higher-level corporate officer of MetroPCS, or that are not executed by an Executive Vice President or higher-level officer of Supplier; (e) any oral modifications to this Agreement; and (f) any other amendments that are based on course of dealing, waiver, reliance, estoppel or other similar legal theory. The parties expressly disclaim the right to enforce any rule of Law that is contrary to the terms of this Section.

IN WITNESS WHEREOF, authorized representatives of the parties have executed these Terms and Conditions effective as of the Effective Date.

 

METROPCS WIRELESS, INC.				INCOMM HOLDINGS, INC.
By:		/s/        *    *    *		By:		/s/        *    *    *
Printed Name:		*    *    *		Printed Name:		*    *    *
Title:		*    *    *		Title:		*    *    *
				Acknowledged and agreed solely in respect of the terms set forth in Section 9.16.2:
				INTERACTIVE COMMUNICATIONS INTERNATIONAL, INC.
				By:		/s/        *    *    *
				Printed Name:		*    *    *
				Title:		*    *    *

 

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SCHEDULE 1.5

DEFINED TERMS

Whenever used in this Agreement (including in any Service Addendum or Statement of Work), the following terms shall have the meaning ascribed to them below. Other capitalized terms used in this Agreement are defined in the context in which they are used and shall have the meanings ascribed to them therein. The terms defined in this Schedule 1.5 include the plural as well as the singular and are gender neutral.

“Affiliate(s)” means any person, firm, corporation (including, without limitation, service corporation and professional corporation), partnership (including, without limitation, general partnership, limited partnership and limited liability partnership), limited liability company, joint venture, business trust, association or other entity that now or in the future, directly or indirectly: (a) controls, is controlled by or is under common control with a party; or (b) is managed, operated or directed by a party. For purposes of the foregoing, “control” shall mean, with respect to: (c) a corporation, the ownership, directly or indirectly, of *** or more of the voting power to elect the directors thereof or, for purposes of foreign corporations, if less than *** , the amount allowed by applicable Law, provided that such ownership provides the applicable party with the authority to direct the management of such entity; and (d) any other entity, the power to direct the management of such entity.

“Agreement” means this Master Services Agreement by and between MetroPCS and Supplier, inclusive of all Schedules, Exhibits, Attachments, Addenda and other documents incorporated herein by reference, and all Service Addenda and Statements of Work executed pursuant to this Master Services Agreement.

“Authorized User” means: (a) for MetroPCS: (i) MetroPCS and its employees; and (ii) MetroPCS’ Affiliates and Designated Entities and their employees; and (b) for Supplier: (i) Supplier and its employees; and (ii) Supplier’s Affiliates and their employees.

“Bankruptcy Code” means the United States Bankruptcy Code, as amended.

“Change in Control” means: (a) any transaction or combination of transactions as a result of which either a Person or a group of persons that customarily has acted in concert and that presently is in control of Supplier ceases to be in control of Supplier; (b) the sale, transfer, exchange or other disposition (including disposition in full or in part) of more than *** of the beneficial ownership (as defined in Rule 13(d) of the Securities Exchange Act of 1934) of the voting power of Supplier, or of the assets of Supplier that constitute a substantial or material business segment of Supplier, other than a merger in which the holders of the common stock of Supplier immediately prior to the merger have substantially the same proportionate ownership of common stock or membership interest or other equity of the surviving entity immediately after the merger; provided that a Change in Control shall not include any consolidation or merger effected exclusively to change the domicile of Supplier; or (c) all or substantially all of the assets or the business of the unit, division, operating group or Affiliate of Supplier that is responsible for providing the Services is sold, transferred or otherwise experiences a change in ownership or control, excluding a change in ownership or control after which InComm is the ultimate or indirect majority owner of, or otherwise in control of, the affected InComm Affiliate. Notwithstanding the foregoing a Change of Control shall not have occurred to the extent control of Supplier remains with: (i) an entity that directly or indirectly controls Supplier as of the Effective Date; (ii) any controlling stockholder, *** owned subsidiary, or immediate family member (in the case of an individual) of any Person referred to in the foregoing subsection (i); or (iii) any trust, corporation, partnership or other entity, the beneficiaries, stockholders, partners, owners or Person beneficially owning an *** controlling interest of which consists of any one or more persons referred to in the foregoing subsections (i) or (ii).

 

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“Comparable Services” means services that are the same type of service (i.e., domestic long distance service is a “type” of service) as the Services Supplier is required to provide to MetroPCS under the applicable Service Addendum or Statement of Work.

“Confidential Information” means, for each party, material, data and/or information owned by that party or that relates to that party’s business and/or its operations, excluding material, data and/or information that: (a) was at the time of disclosure to the Recipient in the public domain; (b) after disclosure to the Recipient was published or otherwise made a part of the public domain through no fault of Recipient Personnel; (c) was in the possession of the Recipient at the time of disclosure to it, if Recipient was not then under an obligation of confidentiality with respect thereto; (d) after disclosure to the Recipient, was received from a Third Party (excluding, when MetroPCS is the Discloser, Authorized Users who or that constitute a Third Party) who had a lawful right to disclose such information to the Recipient without an obligation of confidentiality; or (e) was independently developed by Recipient Personnel without reference to Discloser Confidential Information.

“Designated Entity” means any Person to which MetroPCS or one of its Affiliates leases or provides Services and with respect to which MetroPCS or one of its Affiliates has an equity or membership interest of *** .

“Discloser” means the party that has disclosed Confidential Information.

“Effective Date” is defined in the introductory paragraph of the Terms and Conditions.

“Events of Default” is defined in Section 5.2 of the Terms and Conditions.

“FCC” means the Federal Communications Commission or any successor agency performing the same or similar functions.

“Force Majeure Event” is defined in Section 9.4 of the Terms and Conditions.

“InComm” is defined in the opening paragraph of the Terms and Conditions.

“Indemnified Parties” is defined in Section 7.1 of the Terms and Conditions.

“Indemnifying Party” is defined in Section 7.1 of the Terms and Conditions.

“Infringement Claim” is defined in Section 7.2.1 of the Terms and Conditions.

 

Long Distance MSA		SCHEDULE 1.5 Page 2 of 5

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“Intellectual Property Rights” means patents, trademarks, trade names, copyrights, trade secrets and/or any other intellectual property rights.

“Law(s)” mean all laws, statutes, regulations, rules, ordinances, executive orders, supervisory requirements, directives, circulars, opinions, interpretive letters and other official releases of or by any applicable governmental authority, department or agency, including, without limitation, laws relating to data privacy or data protection.

“Losses” is defined in Section 7.1 of the Terms and Conditions.

“MetroPCS” is defined in the opening paragraph of the Terms and Conditions.

“MetroPCS Competitor” means any Third Party that: (a) *** .

“***” *** .

“MetroPCS Entities” is defined in Section 9.16.2 of the Terms and Conditions.

“Person” shall mean any individual, corporation, company, partnership, joint venture, association, trust, unincorporated organization or governmental authority.

“Personal Information Statute” is defined in Section 6.3 of the Terms and Conditions.

“Personnel” means: (a) the employees of a party or its Affiliates and, in the case of MetroPCS, Designated Entities; and (b) subject to the terms of Section 9.2, the subcontractors and agents of a party or its Affiliates and, in the case of MetroPCS, Designated Entities. “MetroPCS Personnel” refers to the Personnel of MetroPCS, and “Supplier Personnel” refers to the Personnel of Supplier.

“Pre-Existing Agreement” is defined in Section 1.2 of the Terms and Conditions.

“Pre-Existing Materials” is defined in Section 6.1 of the Terms and Conditions.

“Prior Agreement” means that certain Service Agreement between Interactive Communications International, Inc. and MetroPCS Wireless, Inc. dated November 8, 2001, as amended, including, without limitation, the *** .

“Recipient” means the party that has received Confidential Information.

“Records” is defined in Section 9.3.1 of the Terms and Conditions.

“Service Addendum” means a document that sets forth the terms and conditions pursuant to which Supplier will provide a specific type of Services to MetroPCS (e.g., domestic long distance services (see Service Addendum One attached hereto as part of Exhibit 1) and international long distance services (see Service Addendum Two attached hereto as part of Exhibit 1)).

 

Long Distance MSA		SCHEDULE 1.5 Page 3 of 5

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“Service Level Agreement” means, *** .

“***” *** .

“Services” means, individually or collectively, any services that may be provided by Supplier to MetroPCS, its Affiliates or Designated Entities under the Agreement, as described in a Service Addendum or a Statement of Work.

“Set-Off Notice” is defined in Section 5.4.2 of the Terms and Conditions.

“Set-Off Response” is defined in Section 5.4.2 of the Terms and Conditions.

“SLA” is synonymous with Service Level Agreement.

“Supplier Entities” is defined in Section 9.16.2 of the Terms and Conditions.

“Statement of Work” means a document that sets forth the terms and conditions pursuant to which Supplier will provide specific Services to MetroPCS that are not otherwise included within the scope of Services to be provided pursuant to a Service Addendum.

“Supplier” is defined in the opening paragraph of the Terms and Conditions.

“Tax Assessment” means all federal, state, or local sales, use, excise, gross receipts, municipal fees, transfer, transaction or similar taxes, fees, or surcharges, but excludes: (a) any tax, fee, assessment, or surcharge on either party’s corporate existence, status, or income; (b) property taxes, fees, assessment, or surcharges; (c) any corporate franchise tax, fee, assessment, or surcharge; and (d) taxes, fees, assessment, and surcharges which are imposed directly on a party’s gross or retail revenues.

“Term” means the date by which the terms of all Service Addenda and the terms of all Statements of Work have ended (whether through expiration or earlier termination) plus the length of any Transition Period.

“Termination Date” means the date on which the Term ends.

“Terms and Conditions” means this Agreement, exclusive of all Service Addenda and Statements of Work executed under this Agreement.

“Third Party” means Persons other than Supplier and its Affiliates and MetroPCS and its Affiliates and Designated Entities.

“Third Party Action” means any demand, claim, allegation, cause of action, investigation, suit or proceeding, in each case made by or on behalf of a Third Party.

“Third Party IP Right” is defined in Section 4.3 of the Terms and Conditions.

“Transition Period” is defined in Section 5.9 of the Terms and Conditions.

 

Long Distance MSA		SCHEDULE 1.5 Page 4 of 5

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“valid final and non-appealable Tax Assessment” is defined in Section 3.3.4 of the Terms and Conditions.

 

Long Distance MSA		SCHEDULE 1.5 Page 5 of 5

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SCHEDULE 2

CHECKLIST FOR DEVELOPING SERVICE

ADDENDA AND STATEMENTS OF WORK

 

ü		Section of the Agreement		Description
		Section 1.1, Purpose		***
		Section 1.4, Non-Exclusive Relationship/No Volume Commitment		***
		Section 1.5, Definitions		***
		Section 2.1.2, Future Service Addenda		***
		Section 3.1.1, Invoicing		***
		Section 4.1, Services		***
		Section 4.2, Pricing and Terms and Conditions		***
		Section 4.8, Additional Warranties		***
		Section 5.1, Term		***
		Section 5.2, Events of Default		***
		Section 5.8, Termination Without Cause		***
		Section 5.9, Transition Rights		***
		Section 7.2.3, Additional Indemnification Obligations		***
		Section 9.1, Notices		***
		Section 9.3.1, Records Retention		***
		Section 9.3.3, Audit Discrepancies		***
		Schedule 1.5, Definitions “Service Level Agreement”		***
		Schedule 1.5, Definitions “Services”		***

 

Long Distance MSA		SCHEDULE 2 Page 1 of 1

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SCHEDULE 2.5

VENDOR ETHICS POLICY

 

***

 

Long Distance MSA		SCHEDULE 2.5

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SCHEDULE 7.4

INSURANCE REQUIREMENTS

 

A.	Workers’ Compensation

 

1.

Minimum Limits

 

Coverage A		Statutory
Coverage B
Bodily Injury by Accident		*** each accident
Bodily Injury by Disease		*** policy limit
Bodily Injury by Disease		*** each employee

 

2.

The policy shall be written to meet the statutory requirements for the state in which the work is to be performed, including Occupational Disease. Supplier provides workers’ compensation insurance through either qualified self-insurance or third party insurance.

 

3.

The policy and/or Supplier shall include a waiver of subrogation in favor of MetroPCS, its Affiliates and Designated Entities.

 

B.	Commercial General Liability

 

1.

Minimum Limits

General Aggregate: ***

Products/Completed Operations Aggregate: ***

Personal/Advertising Injury: *** any one person

Bodily Injury/Property Damage: *** per occurrence

 

2.

The policy shall be written on an occurrence basis using ISO Form CG 0001 or equivalent. The policy shall provide Premises/Operations, Products/Completed Operations, Independent Contractors, Personal Injury, Explosion, Collapse and Underground Property Damage, Broad Form Property Damage and Contractual Liability coverage.

 

3.

The policy shall include MetroPCS, its Affiliates and Designated Entities as additional insureds for both premises/operations and products/completed operations liability, but only as to the obligations undertaken by Supplier pursuant to the Agreement.

 

4.

The policy shall include a waiver of subrogation in favor of MetroPCS, its Affiliates and Designated Entities, but only as to the obligations undertaken by Supplier pursuant to the Agreement.

 

Long Distance MSA		SCHEDULE 7.4 Page 1 of 2

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5.

Supplier’s insurance will be primary and will not contribute with insurance maintained by MetroPCS, but only as to the obligations undertaken by Supplier pursuant to the Agreement.

 

C.	Commercial Automobile Liability

 

1.

Minimum Limits – Bodily Injury / Property Damage: *** Combined Single Limit each accident.

 

2.

The policy shall be written to cover all Owned, Non-owned and Hired vehicles.

 

3.

The policy shall include MetroPCS, its Affiliates and Designated Entities as additional insureds.

 

4.

Supplier’s insurance will be primary and will not contribute with insurance maintained by MetroPCS.

 

D.	Technology Errors and Omissions

 

1.

Minimum Limits *** per occurrence and *** aggregate

 

2.

Supplier shall maintain policies without endangering any aggregate limits by purchasing an extended reporting coverage for an adequate amount of time, but in no event less than five (5) years to cover damages arising out of any Service provided under this Agreement.

 

E.	Excess/Umbrella Insurance

 

1.

Minimum Limits – Excess coverage not less than *** over Commercial General Liability, Automobile Liability and Employer’s Liability coverages set forth above.

 

Long Distance MSA		SCHEDULE 7.4 Page 2 of 2

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EXHIBIT 1

SERVICE ADDENDA ATTACHED

 

[Attached Hereto]

 

Long Distance MSA		EXHIBIT 1

---

EXHIBIT 1

SERVICE ADDENDUM ONE

DOMESTIC LONG DISTANCE SERVICES

[Attached Hereto]

 

 

 

Long Distance MSA – Exhibit 1		SERVICE ADDENDUM ONE

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EXHIBIT 1

SERVICE ADDENDUM ONE

DOMESTIC LONG DISTANCE SERVICE

This Service Addendum One – Domestic Long Distance Service (“SA-1”) is entered into this 31^st day of March, 2010 (the “SA-1 Effective Date”) pursuant to the Master Services Agreement between MetroPCS and InComm dated March 31, 2010, the terms of which are incorporated herein by this reference, and is entered into by and between MetroPCS, InComm and InComm’s Affiliate, U.S. South Communications, Inc., a Colorado corporation (“US South”). This SA-1 describes the terms and conditions under which US South will provide Domestic Long Distance Service (including Extended Service), Toll Free Services and Travel Talk Services (all of the foregoing as defined in Section 1.0 of this SA-1) to MetroPCS, its Affiliates and Designated Entities. *** . All capitalized terms used, but not otherwise defined, in this SA-1 shall have the meanings ascribed to them in the Terms and Conditions. Any telecommunications-related capitalized terms used, but not otherwise defined, in this SA-1 or in the Terms and Conditions shall have the meanings ascribed to them under generally applicable industry standards.

 

1.0	DOMESTIC LONG DISTANCE SERVICE.

 

1.01

US South will provide to MetroPCS, its Affiliates and/or Designated Entities domestic long distance termination service for calls made by the end user subscribers of MetroPCS, its Affiliates and Designated Entities (the “Customers”) originating on the networks of MetroPCS, its Affiliates and/or Designated Entities *** , to the called automated number identification terminating in: (a) the contiguous forty-eight (48) states (excluding, for the avoidance of doubt, Guam, Hawaii and the U.S. Virgin Islands); and (b) Alaska and Puerto Rico (“Extended Service”) (the services described in the foregoing subsections (a) and (b) are collectively referred to herein as the “Domestic Long Distance Service”). Domestic Long Distance Service includes four (4) categories (each, a “Category,” and collectively, the “Categories”): (w) Wireless; (x) Wireless Direct; (y) MetroPCS-to-MetroPCS; and (z) other. For purposes of this SA-1, the Categories are defined as follows:

 

(i)

The “Wireless” Category includes all Domestic Long Distance Service calls originated by Customers and terminated to any CMRS provider’s subscribers according to Telecordia’s Local Exchange Routing Guide (LERG) in the categories of “PCS” and “Wireless,” excluding MetroPCS, its Affiliates and/or Designated Entities and those wireless carriers included in the Wireless Direct Category;

 

(ii)

The “Wireless Direct” Category includes all calls originated by Customers and terminated to any of the wireless carriers with which US South has established direct peering relationships as set forth on the attached Exhibit A, as such Exhibit may be amended from time to time by US South with notice to MetroPCS,

 

 

Long Distance MSA		1

Exhibit 1 – DLD Service Addendum One

---

(iii)

provided that a particular entity shall remain on Exhibit A only as long as US South maintains a direct peering relationship with such entity;

 

(iv)

The “MetroPCS-to-MetroPCS” Category includes all calls originating on a Customer telephone and terminating to a Customer telephone; and

 

(v)

The “Other” Category includes all calls originated by Customers and delivered by MetroPCS, its Affiliates and/or Designated Entities to US South for termination that are not included within the Wireless, Wireless Direct or MetroPCS-to-MetroPCS Categories.

 

1.02	US South will provide Domestic Long Distance Service to MetroPCS, its Affiliates and Designated Entities in accordance with the terms of the Service Level Agreements set forth in Section 5.0 of this SA-1.

 

1.03

US South agrees that calls originating via a toll free number (i.e., 800, 888, 866) (the “Toll Free Services”) will be originated on US South’s network and transported via a dedicated facility for MetroPCS, its Affiliates and/or Designated Entities to provide call treatment or other services. Toll Free Services: (a) are limited to the contiguous forty-eight (48) states, Alaska, Hawaii, Puerto Rico and Canada; and (b) except for Canada, do not include international origination services. US South will provide MetroPCS, its Affiliates and Designated Entities with toll-free originating numbers for business purposes.

 

1.04

US South shall provide MetroPCS, its Affiliates and Designated Entities with “travel talk” services (“Travel Talk Services”), which means that US South shall: (a) at the rates in effect as of the SA-1 Effective Date, or at mutually agreed rates in connection with any changes implemented by the parties following the SA-1 Effective Date, provide a direct connection between US South’s network and the network service provider of MetroPCS, its Affiliates and/or Designated Entities; and (b) provide Domestic Long Distance Service for the termination of calls made by Customers originating in markets where MetroPCS, its Affiliates and/or Designated Entities do not provide services, but where relationships with other wireless carriers have been established by MetroPCS, its Affiliates and/or Designated Entities (excluding *** , it being the understanding of the parties that roaming calls in *** markets do not qualify as Travel Talk Services, but rather as ordinary Domestic Long Distance Service calls) that enable the Customer to “roam” in those other carriers’ markets.

 

2.0	METROPCS MARKETS, FEE SCHEDULE AND PAYMENT TERMS.

 

2.01

MetroPCS Markets. For purposes of this SA-1, a “MetroPCS Market” means each of the following markets or subscriber coverage areas: Atlanta, GA, Miami, FL, Sacramento, CA, San Francisco, CA, Tampa, FL, Lakeland, FL, Daytona Beach, FL, Jacksonville, FL, Orlando, FL, Dallas, TX, Detroit, MI, Los Angeles, CA, Bakersfield, CA, New York, NY, Boston, MA, Las Vegas, NV and Philadelphia, PA; provided, however, that the list of MetroPCS Markets shall be automatically amended to include or exclude, as applicable, any new markets or coverage areas added to the MetroPCS network after the SA-1 Effective Date and any markets or coverage areas to which MetroPCS, its Affiliates and/or Designated Entities no longer provide wireless services (provided that the term “MetroPCS Market” excludes customers of a Person that becomes an Affiliate or Designated Entity of MetroPCS following the SA-1 Effective Date by acquisition or similar transaction in which MetroPCS or one of its Affiliates acquires such Affiliate or Designated Entity after the SA-1 Effective Date).

 

 

Long Distance MSA		2

Exhibit 1 – DLD Service Addendum One

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2.02	Fees; *** .

 

(a)

DLD Rates. Attached hereto as Exhibit B is a rate schedule for the Domestic Long Distance Service (by Category for each MetroPCS Market) (the rates included in such rate schedule are sometimes referred to herein as the “DLD Rates”). Subject to the further terms of this Section and the terms of Sections 2.02(b) and 2.02(c), commencing on the SA-1 Effective Date, MetroPCS will pay US South for all Domestic Long Distance Service (excluding Extended Service) at the DLD Rates. *** .

*** .

 

(b)

Competitiveness of DLD Rates. If: (i) *** , then MetroPCS may provide US South with written notice thereof (the “Carrier Notice”). The Carrier Notice must set forth: (1) *** ; (2) *** ; (3) *** ; (4) *** ; and (5) such supporting documentation as is reasonably requested by US South and necessary for US South to evaluate *** .

US South shall have *** days from receipt of a Carrier Notice to *** . If US South fails to implement *** , US South will either *** , or *** . If MetroPCS, its Affiliates and/or Designated Entities deliver Domestic Long Distance Service minutes ***.

If US South fails to *** and MetroPCS *** domestic long distance calls *** , MetroPCS shall provide US South with prompt written notice if ***. If *** domestic long distance calls *** .

If US South fails to *** , if either MetroPCS or US South subsequently obtains information that *** , such party shall provide the other party with prompt written notice, which notice shall include *** and reasonably supporting documentation (such as *** ). Upon delivery to MetroPCS or receipt from MetroPCS of such notice, US South shall have the right to *** domestic long distance calls *** , provided that such *** .

 

 

Long Distance MSA		3

Exhibit 1 – DLD Service Addendum One

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If US South *** , US South shall have the right to *** to MetroPCS by *** upon providing to MetroPCS with written notice, which notice shall include *** and reasonably supporting documentation (such as *** ), provided that such *** .

 

(c)

Modification to *** . If: (i) *** MetroPCS, its Affiliates and/or Designated Entities to terminate domestic long distance service (excluding calls terminating in Alaska and Puerto Rico) *** during a given month and to which MetroPCS, its Affiliates and/or Designated Entities *** ; and (ii) *** MetroPCS, its Affiliates and/or Designated Entities; and (iii) *** MetroPCS, its Affiliates and/or Designated Entities *** , then MetroPCS may provide US South with a Carrier Notice that sets forth: (1) *** ; (2) *** ; (3) *** ; (4) *** ; and (5) *** .

MetroPCS and US South shall cooperate in good faith to promptly mutually agree upon and add to or modify in writing the then existing definition of *** . US South shall have: (A) *** , not more than *** (with time being of the essence); or (B) if *** , not more than *** (with time being of the essence), to *** . If US South fails to implement *** within the applicable time period specified above in this paragraph, US South will either *** . If MetroPCS, its Affiliates and/or Designated Entities deliver Domestic Long Distance Service minutes *** to US South for termination following expiration of the applicable time period specified above in this paragraph, then MetroPCS shall pay US South for such Domestic Long Distance Service minutes at the DLD Rates. *** .

If US South fails to *** and MetroPCS *** , MetroPCS shall provide US South with prompt written notice if *** domestic long distance calls ***.

If US South fails to *** but US South charges MetroPCS *** , if either MetroPCS or US South subsequently obtains information that *** , such party shall provide the other party with prompt written notice, which notice shall include *** and reasonably supporting documentation (such as *** ). Upon delivery to MetroPCS or receipt from MetroPCS of such notice, US South shall have the right *** , provided that such *** .

If US South *** and ***, US South shall have the right to *** to MetroPCS by *** upon providing to MetroPCS with written notice, which notice shall include *** and reasonably supporting documentation (such as *** ), provided that such *** .

 

2.03	Billing Increments.

All Domestic Long Distance Service (including Extended Service), Toll Free Services and Travel Talk Services shall be billed in an initial increment of *** and in subsequent increments of *** each.

 

 

Long Distance MSA		4

Exhibit 1 – DLD Service Addendum One

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2.04	Additional Fees.

 

(a)

Toll-Free Services. MetroPCS shall pay US South *** for Toll Free Services.

 

(b)

Travel Talk Services. MetroPCS shall pay US South the following amounts for Travel Talk Services: *** .

 

(c)

Extended Service. In respect of Extended Service, MetroPCS shall pay US South *** for Alaska calls and *** for Puerto Rico calls; provided that US South shall have the right to change such rates upon *** prior written notice to MetroPCS.

 

(d)

Additional Services. US South’s fees for Services outside the scope of the initial setup and provisioning of Domestic Long Distance Service contemplated by the fees described in Section 2.02 (“Additional Services”) are as follows:

 

Description of Additional Service		Fee
***		***

Customized prompts can be recorded telephonically by MetroPCS or its Personnel, or in studio by professional voice talent. Only Additional Services that are included in a written quotation accepted by MetroPCS in writing are chargeable to MetroPCS.

 

2.05	Payment Terms.

In accordance with the terms set forth in Sections 2.02 and 2.04 of this SA-1, US South will invoice MetroPCS *** for all amounts owed under this SA-1. MetroPCS shall pay the invoiced amounts in accordance with, and subject to, the terms set forth in Article 3 of the Terms and Conditions.

 

2.06

*** .

 

3.0	EXCLUSIVITY; AUDIT RIGHTS; REPORTING.

 

3.01	Domestic Long Distance Service Routing Requirements.

 

(a)

During each month of the SA-1 Term, MetroPCS shall deliver to US South for termination at least *** of the domestic long distance service minutes generated by Customers from the MetroPCS Markets during the applicable month (subject to adjustment as provided in subsection (d) below), excluding domestic long distance service minutes that are: (i) attributable to Extended Service calls and, for the avoidance of doubt, calls terminating in Guam, Hawaii and the U.S. Virgin Islands; (ii) Bill and Keep Traffic; (iii) minutes generated under MetroPCS’ agreements with *** existing as of the SA-1 Effective Date (the “Existing Bill and Keep Providers”); (iv) excluded under the terms of Sections 2.02(b) or 2.02(c) of this SA-1; (v) MetroPCS-to-MetroPCS calls (such calls may be routed to a private network controlled and operated by MetroPCS, its Affiliates and/or Designated Entities); (vi) made by Customers during a Transition Period (if any); (vii) made by Customers during any period that a Force Majeure Event prevents, hinders or delays US South’s performance of the Domestic Long Distance Service; and/or (viii) made by customers of a Person that becomes an Affiliate or Designated Entity of MetroPCS following the SA-1 Effective Date (the “Traffic Routing Commitment”). Subject to the foregoing terms of this Section 3.01(a), MetroPCS, its Affiliates and Designated Entities shall have the right to utilize carriers other than US South to terminate domestic long distance traffic for Customers.

 

 

Long Distance MSA		5

Exhibit 1 – DLD Service Addendum One

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(b)

During the SA-1 Term, all routing of Domestic Long Distance Service minutes by MetroPCS, its Affiliates and Designated Entities must be accomplished through percentage routing of calls. MetroPCS, its Affiliates and Designated Entities shall only route calls (excluding Bill and Keep Traffic) to long distance carriers other than US South *** , and for purposes of clarification only, *** . Notwithstanding the foregoing, MetroPCS, its Affiliates and Designated Entities may *** domestic long distance service minutes to carriers with which MetroPCS, its Affiliates and/or Designated Entities has a Bill and Keep Traffic relationship. For purposes of this SA-1, the defined term “Bill and Keep Traffic” means: *** ; provided, however, that Bill and Keep Traffic excludes the Existing Bill and Keep Providers.

 

(c)

Subject to the further terms of this subsection (c), MetroPCS, its Affiliates and Designated Entities shall have the right to enter into relationships with other carriers including, without limitation, wireless carriers, to create Bill and Keep Traffic relationships, and on *** prior written notice to US South, MetroPCS, its Affiliates and Designated Entities shall have the right to transfer Domestic Long Distance Service minutes to any such Bill and Keep Traffic provider. In respect of new Bill and Keep Traffic relationships contemplated by MetroPCS, its Affiliates or Designated Entities following the SA-1 Effective Date which include a nominal cost to MetroPCS, US South shall have *** to provide such Bill and Keep Traffic services to MetroPCS *** .

 

(d)

Notwithstanding anything contained in Section 3.01(a) to the contrary, the Traffic Routing Commitment percentage shall be subject to adjustment as provided in this subsection (d). If the actual number of Bill and Keep Traffic minutes (excluding the Existing Bill and Keep Traffic Providers) exceeds *** , then, commencing in the next month, the Traffic Routing Commitment percentage shall be *** . MetroPCS will provide prompt written notification to US South upon the actual number of Bill and Keep Traffic minutes exceeding *** (excluding the Existing Bill and Keep Traffic Providers).

 

 

Long Distance MSA		6

Exhibit 1 – DLD Service Addendum One

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3.02	Audit Rights.

 

(a)

In accordance with the terms set forth in Section 9.3 of the Terms and Conditions, MetroPCS will allow US South to examine and audit the call detail records of MetroPCS, its Affiliates and Designated Entities (“CDRs”), switch information and other relevant records that relate to the purchase of Domestic Long Distance Service to verify compliance with the Traffic Routing Commitment and/or to verify *** as of the date on which MetroPCS delivers a Carrier Notice to US South *** . If the audit reveals: (i) that MetroPCS breached its obligations to US South under this SA-1 by failing to comply with the Traffic Routing Commitment, for purposes of Section 9.3.3 of the Terms and Conditions, *** is greater than *** ; or (ii) that *** , US South shall have the right to *** given under this SA-1 to the extent necessary to cause *** , and for purposes of Section 9.3.3 of the Terms and Conditions, *** .

 

(b)

In accordance with the terms set forth in Section 9.3 of the Terms and Conditions, US South will allow MetroPCS to examine and audit the CDRs of *** , US South’s switch information and other relevant records that relate to the amounts charged by US South to MetroPCS under this SA-1 or to verify US South’s compliance with the terms set forth in Section 2.06. For purposes of Section 9.3.3 of the Terms and Conditions, US South shall be obligated to reimburse MetroPCS for *** incurred in connection with such audit *** : (i) properly charge MetroPCS the cost of Domestic Long Distance Service (including Extended Service), Toll Free Services and/or Travel Talk Services under this SA-1, but only if *** ; or (ii) comply with the terms set forth in Section 2.06, but only if the fees and expenses paid by MetroPCS under this SA-1 during the period of non-compliance would have been *** if US South had complied with such obligations.

 

4.0	CALL DETAIL RECORDS FOR DOMESTIC LONG DISTANCE TRAFFIC.

US South will provide to MetroPCS with each invoice its CDRs via electronic media.

 

5.0	SERVICE LEVEL AGREEMENTS.

 

5.01	Defined Terms.

*** .

 

5.02

*** .

 

5.03	Service Level Agreements.

 

***

*** .

 

 

Long Distance MSA		7

Exhibit 1 – DLD Service Addendum One

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6.0	TROUBLE RESOLUTION AND REPORTING PROCEDURES.

Attached to this SA-1 as Exhibit C is US South’s “Trouble Reporting and Escalation Mechanisms,” which shall be applicable to the Domestic Long Distance Service, Toll Free Services and Travel Talk Services.

 

7.0	NETWORK INTERCONNECTION.

US South shall provide MetroPCS, its Affiliates and Designated Entities with “local meet-point” interconnection location services (“Local Meet-Point”), which means that US South shall provide MetroPCS, its Affiliates and Designated Entities with a local connection point between US South’s network and the MetroPCS’ network within each MetroPCS Market at a mutually agreed carrier-neutral hotel. MetroPCS will be responsible for *** .

US South agrees to make Available (as defined in this paragraph) for the termination of Domestic Long Distance Service its internet protocol soft-switch network for each MetroPCS Market. For purposes of this Section 7.0, “Available” means commercially available for use to provide or facilitate the Domestic Long Distance Service by connecting to MetroPCS’ soft-switch network via SIP (Session Initiated Protocol) interconnect and support of: (a) for the *** following the SA-1 Effective Date, the SIP G.711 protocol; and (b) commencing *** following the SA-1 Effective Date, for not less than *** of all Domestic Long Distance Service calls, the SIP G.729 protocol, and for not more than *** of all Domestic Long Distance Service calls, the SIP G.711 protocol. If US South fails to comply with the preceding requirements, MetroPCS may provide US South with written notice indicating such failure. US South shall have *** after receipt of such written notice to cure such failure and comply with such requirements.

 

8.0	TERM AND TERMINATION OF SA-1; TRANSITION RIGHTS.

 

8.01

General. Unless earlier terminated as provided in the Agreement (including in this SA-1), the term of this SA-1 will commence as of the SA-1 Effective Date and will continue for a period of five (5) years (plus the length of any Transition Period, the “SA-1 Term”). MetroPCS shall have the right, upon written notice given by MetroPCS any time during the third year of the SA-1 Term, to initiate a review by the parties of the domestic long distance program described in this SA-1. If MetroPCS exercises such right, US South and MetroPCS shall meet *** following exercise of such right *** to reach agreement on terms and conditions under which this SA-1 will continue in effect during the remainder of the SA-1 Term. If US South and MetroPCS are unable to agree upon such terms, MetroPCS shall have the right to terminate this SA-1 without penalty *** ; provided that: (a) the effective date of any termination under this Section 8.0 shall not be earlier than the last day of the forty-second (42nd) month of the SA-1 Term; and (b) MetroPCS must exercise such right no later than sixty (60) days after the end of the third year of the SA-1 Term.

 

 

Long Distance MSA		8

Exhibit 1 – DLD Service Addendum One

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8.02

Termination for Convenience. Without in any way limiting or otherwise affecting MetroPCS’ rights under this Section, on ninety (90) days’ prior written notice to US South, which notice may not be given before that date which is twenty-seven (27) months following the SA-1 Effective Date, MetroPCS shall have the right to terminate this SA-1 for its convenience. In such event, MetroPCS shall pay to US South *** a termination fee equal to *** for each *** month *** that occurs after the thirtieth (30th) month following the SA-1 Effective Date up to and including the ninetieth (90th) day following US South’s receipt of MetroPCS’ notice of termination for convenience.

 

8.03	Transition Rights.

 

(a)

Length of the Transition Period. The length of the Transition Period under this SA-1 shall be: (i) if this SA-1 is terminated by MetroPCS pursuant to Section 8.02 of this SA-1, *** following the effective date of termination; (ii) if this SA-1 is terminated by MetroPCS following a US South Event of Default, *** following the effective date of termination; (iii) if this SA-1 is terminated by US South following a MetroPCS Event of Default, *** following the effective date of termination; (iv) if this SA-1 expires without renewal, *** following the date of expiration; and (v) if this SA-1 is terminated by MetroPCS pursuant to Section 8.01 of this SA-1, *** following the effective date of termination. Notwithstanding any contrary terms that may be contained herein, if MetroPCS does not purchase from US South during the Transition Period *** or more Domestic Long Distance Service minutes on average during a rolling *** period, the Transition Period automatically shall end at the end of the *** .

 

(b)

Pricing During the Transition Period. The pricing set forth in this SA-1 shall not be modified by US South during the Transition Period except as set forth in Section 2.02(a).

 

(c)

SLAs During the Transition Period. The SLAs and *** shall remain in effect during the Transition Period unless US South terminates this SA-1 following a MetroPCS Event of Default, in which case the SLAs and *** will apply only during *** .

 

(d)

Additional Transition Period Terms. For the avoidance of doubt, MetroPCS shall continue to comply with the terms set forth in Section 3.01(b) of this SA-1 during the Transition Period. Additionally, the terms set forth in Section 2.06 of this SA-1 shall cease to apply: (i) if this SA-1 is terminated by MetroPCS pursuant to Section 8.02 of this SA-1, *** following the first day of the Transition Period; (ii) if this SA-1 is terminated by MetroPCS following a US South Event of Default, *** following the first day of the Transition Period; (iii) if this SA-1 is terminated by US South following a MetroPCS Event of Default, effective as of the first day of the Transition Period; and (iv) if this SA-1 expires without renewal, effective as of the first day of the Transition Period.

 

 

Long Distance MSA		9

Exhibit 1 – DLD Service Addendum One

---

9.0

***

*** .

IN WITNESS WHEREOF, the parties have executed this SA-1 as of the SA-1 Effective Date.

 

U.S. SOUTH COMMUNICATIONS, INC.						METROPCS WIRELESS, INC.
By:		/s/        *    *    *				By:		/s/
Name:		*    *    *				Name:		*    *    *
Title:		*    *    *				Title:		*    *    *
Date:		3/31/10				Date:		3/31/10
INCOMM HOLDINGS, INC.
By:		/s/
Name:		*    *    *
Title:		*    *    *
Date:		3/31/10

 

Long Distance MSA		10

Exhibit 1 – DLD Service Addendum One

---

EXHIBIT A TO EXHIBIT 1 – SERVICE ADDENDUM ONE

“WIRELESS DIRECT” DIRECT PEERING RELATIONSHIPS

 

***

 

Long Distance MSA		11

Exhibit 1 – DLD Service Addendum One

---

EXHIBIT B TO EXHIBIT 1 – SERVICE ADDENDUM ONE

DLD RATES

 

***

 

Long Distance MSA		12

Exhibit 1 – DLD Service Addendum One

---

EXHIBIT C TO EXHIBIT 1 – SERVICE ADDENDUM ONE

TROUBLE REPORTING AND ESCALATION MECHANISMS

 

***

 

Long Distance MSA		13

Exhibit 1 – DLD Service Addendum One

---

EXHIBIT 1

SERVICE ADDENDUM TWO

INTERNATIONAL LONG DISTANCE SERVICES

 

[Attached Hereto]

 

 

 

Long Distance MSA – Exhibit 1		SERVICE ADDENDUM TWO

---

EXHIBIT 1

SERVICE ADDENDUM TWO

INTERNATIONAL LONG DISTANCE SERVICE

This Service Addendum Two – International Long Distance Service (“SA-2”) is entered into this 31^st day of March, 2010 (the “SA-2 Effective Date”) pursuant to the Master Services Agreement by and between MetroPCS and InComm dated March 31, 2010, the terms of which are incorporated herein by this reference, and is by and among MetroPCS, InComm and InComm’s Affiliate, U.S. South Communications, Inc., a Colorado corporation (“US South”). This SA-2 describes the terms and conditions under which US South will provide International Long Distance Service (hereinafter defined). *** . All capitalized terms used, but not otherwise defined, in this SA-2 shall have the meanings ascribed to them in the Terms and Conditions. Any telecommunications-related capitalized terms used, but not otherwise defined, in this SA-2 or in the Terms and Conditions shall have the meanings ascribed to them under generally applicable industry standards.

 

1.0	INTERNATIONAL LONG DISTANCE SERVICE.

 

1.01

US South will provide to MetroPCS international long distance termination for calls made by the end user subscribers of MetroPCS, its Affiliates and Designated Entities (the “Customers”) originating on the MetroPCS network to the called automated number identification terminating outside the contiguous forty-eight (48) states, Alaska and Puerto Rico (“International Long Distance Service”). The parties intend that MetroPCS will route all International Long Distance Service calls made by Customers to separate international trunk groups established and maintained by the parties.

 

1.02	US South will provide the International Long Distance Service in accordance with the terms of the Service Level Agreements set forth in Section 6 of this SA-2.

 

1.03

US South hereby designates the persons set forth in Schedule 1.03 attached to this SA-2 in descending order of priority as to availability to serve as US South’s account representatives with MetroPCS regarding the provision of International Long Distance Service under this SA-2, and such persons shall be MetroPCS’ primary contacts regarding any business issues that may arise relating thereto (each, a “US South Account Representative”); provided, however, that any US South Account Representative may be replaced from time to time during the SA-2 Term upon notice to the primary MetroPCS Account Representative. MetroPCS hereby designates the persons set forth in Schedule 1.03 attached to this SA-2 in descending order of priority as to availability to serve as MetroPCS’ account representatives with US South regarding the receipt of International Long Distance Service under this SA-2, and such persons shall be US South’s primary contacts regarding any business issues that may arise relating thereto (each, a “MetroPCS Account Representative”); provided, however, that any MetroPCS Account Representative may be replaced from time to time during the SA-2 Term upon notice to the primary US South Account Representative.

 

 

Long Distance MSA		1

Exhibit 1 – ILD Service Addendum Two

---

2.0	FEES; *** .

 

2.01	International Long Distance Service Rates; *** . MetroPCS shall pay US South for International Long Distance Service terminated by US South in each of the MetroPCS Destinations (as hereinafter defined) (for the avoidance of doubt, *** . MetroPCS shall pay US South *** .

*** Chart ***

*** .

 

2.02	MetroPCS Destination Schedule.

 

(a)

General. The parties have developed and shall regularly maintain a schedule (the “MetroPCS Destination Schedule”) that reflects each MetroPCS-identified international destination respecting which US South is required to provide International Long Distance Service (each such destination, a “MetroPCS Destination”). For each MetroPCS Destination, the MetroPCS Destination Schedule must set forth: (a) the available options for delivering International Long Distance Service to such MetroPCS Destination (each, a “Routing Choice”); and (b) *** . Upon *** prior written notice to MetroPCS (or *** prior written notice to MetroPCS if US South receives *** notice *** , US South shall have the right to *** .

 

(b)

Additional Destinations. MetroPCS shall have the right to add a MetroPCS Destination to the MetroPCS Destination Schedule upon written notice to a US South Account Representative, which notice shall set forth the additional destination requested by MetroPCS by city and country (the “Additional Destination”). For the *** period following US South’s implementation of the Additional Destination (which implementation US South shall complete within *** following its receipt of MetroPCS’ written request) (the “Initial Period”), US South will charge MetroPCS for International Long Distance Service provided to such Additional Destination at a rate equal to *** . *** (the “Percentage Change”).

 

(c)

Deleted Destinations. MetroPCS may delete a MetroPCS Destination (the “Deleted Destination”) from the MetroPCS Destination Schedule upon *** prior written notice to the applicable US South Account Representative (the date on which any such deletion becomes effective, the “Deletion Date”). After expiration of such *** period, such Deleted Destination shall no longer be included in the MetroPCS Destination Schedule and MetroPCS shall not be liable to US South for the cost of calls terminated by US South to such Deleted Destination.

 

 

Long Distance MSA		2

Exhibit 1 – ILD Service Addendum Two

---

(d)

Dial Digit Changes. US South may modify destination dial codes as necessary from time to time. If US South wants to modify any destination dial code, it shall so notify MetroPCS in writing, and the parties shall adhere to the dial code modification procedures set forth in Schedule 2.02, as such Schedule may be modified from time to time by mutual written agreement of the parties, provided that MetroPCS shall always have the right to determine whether the destination dial code will continue to constitute a MetroPCS Destination.

If MetroPCS rejects a dial code modification requested by US South, US South may create a new destination for purposes of managing the dial codes as long as such modification does not adversely affect the Customers or *** . The parties promptly shall appropriately update the MetroPCS Destination Schedule following creation of such new destination to include the information described in Section 2.02(a).

 

2.03	Percentage Change Calculations.

*** .

 

2.04	Additional Service Fees. US South’s fees for additional Services outside the scope of the initial setup and provisioning of International Long Distance Service (“Additional ILD Services”) are as follows:

*** Chart ***

Customized prompts can be recorded telephonically by MetroPCS or its Personnel, or in studio by professional voice talent. Only Additional ILD Services that are included in a written quotation accepted by MetroPCS in writing are chargeable to MetroPCS.

 

2.05

Payment Terms. In accordance with the terms set forth in Section 2.01, US South will invoice MetroPCS *** for the International Long Distance Service. MetroPCS shall pay US South the invoiced amounts in accordance with, and subject to, the terms set forth in Article 3 of the Terms and Conditions no later than *** days after the date on which MetroPCS receives the applicable invoice.

 

2.06

*** .

 

 

Long Distance MSA		3

Exhibit 1 – ILD Service Addendum Two

---

3.0	EXCLUSIVITY; PARTIES’ AUDIT RIGHTS.

 

3.01	MetroPCS International Long Distance Traffic Routing Requirements.

 

(a)

MetroPCS shall deliver to US South for termination during the SA-2 Term at least: *** (“Percentage of Delivered ILD Calls”). Notwithstanding the foregoing, the following international long distance calls generated by the Customers will be excluded from any calculations to determine compliance with the Percentage of Delivered ILD Calls: (i) calls made by Customers during a Transition Period (if any); (ii) calls made by Customers during any period that a Force Majeure Event prevents, hinders or delays US South from providing International Long Distance Service; (iii) calls made by customers of a Person that becomes an Affiliate or Designated Entity of MetroPCS following the SA-2 Effective Date; and (iv) calls made by Customers to a Particular Destination that is excluded from such calculation under the terms of Section 3.01(b).

 

(b)

If MetroPCS wants US South to terminate international long distance calls to a particular MetroPCS Destination (the “Particular Destination”) via a carrier other than a carrier then included on the MetroPCS Destination Schedule for that Particular Destination, upon written notice to US South, MetroPCS shall have the right to require that US South interconnect with such carrier (an “Additional Carrier”). US South shall implement the Additional Carrier no later than *** after its receipt of MetroPCS’ written notice; provided, however, that for a period of *** following implementation of such Additional Carrier (the “Trial Period”), any calls terminated by such Additional Carrier shall not be: (i) *** ; or (ii) *** ; provided that MetroPCS shall pay US South *** . Within *** after commencement of the Trial Period, MetroPCS and US South shall meet (in person or telephonically) to review the performance of the Additional Carrier and, based upon such performance, determine whether to retain or remove the Additional Carrier for purposes of terminating Customers’ calls to the Particular Destination. If the parties agree to retain the Additional Carrier, the parties will further mutually determine whether calls terminated by such Additional Carrier will be subject to the SLAs and, if so, whether to implement any revisions or amendments to the SLAs as a result of the retention of the Additional Carrier. If MetroPCS wants to remove the Additional Carrier from the MetroPCS Destination Schedule, then such Additional Carrier shall be removed from the MetroPCS Destination Schedule, and MetroPCS shall not terminate any International Long Distance Service calls to the Particular Destination through such Additional Carrier for a period of *** following the date on which MetroPCS removes the Additional Carrier from the MetroPCS Destination Schedule. If MetroPCS wants to retain the Additional Carrier but US South does not want to retain the Additional Carrier, then the Additional Carrier shall be removed from the MetroPCS Destination Schedule and the Particular Destination thereafter shall be excluded from calculation of the Percentage of Delivered ILD Calls.

 

 

Long Distance MSA		4

Exhibit 1 – ILD Service Addendum Two

---

3.02	US South *** Commitments.

Subject to Section 2.06 and the requirements of this Section 3.02, during the SA-2 Term US South and its Affiliates may terminate international long distance calls for other Persons in its and their sole and absolute discretion. However, if US South or any of its Affiliates *** to:

 

(a)

*** ,

 

(b)

*** .

The amounts described in the foregoing subsections (a) and (b) are sometimes referred to herein as the “International Fees”. *** .

Notwithstanding anything hereinabove to the contrary, in no event shall US South be obligated to remit International Fees to MetroPCS *** ..

US South shall pay the International Fees to MetroPCS no later than *** after the end of the month *** . US South shall have the right to *** the International Fees payable hereunder to account for *** ; (f) *** ; or (g) *** . US South’s obligation to pay MetroPCS the International Fees shall terminate effective as of the date on which this SA-2 expires or is terminated and up to *** of the Transition Period (if any) has expired, provided that US South shall remain obligated to pay MetroPCS any International Fees that accrued prior to such date.

 

3.03	Parties’ Audit Rights.

 

(a)

In accordance with the terms set forth in Section 9.3 of the Terms and Conditions, MetroPCS will allow US South to examine and audit MetroPCS’ international call detail records (“ILD CDRs”), switch information and other relevant records that relate to MetroPCS’ compliance with its obligations under this SA-2 including, without limitation, routing, exclusivity and volume requirements, including the Percentage of Delivered ILD Calls. If the audit reveals that MetroPCS breached its obligations to US South under this SA-2 by failing to comply with any such requirements, for purposes of Section 9.3.3 of the Terms and Conditions, *** .

 

(b)

In accordance with the terms set forth in Section 9.3 of the Terms and Conditions, US South will allow MetroPCS to examine and audit the ILD CDRs of US South’s Third Party carriers, US South’s switch information and other relevant records that relate to US South’s compliance with its obligations under this SA-2 including, without limitation, the amounts charged by US South to MetroPCS under this SA-2 and US South’s compliance with the terms set forth in Sections 2.06 and 3.02. For purposes of Section 9.3.3 of the Terms and Conditions, US South shall be obligated to reimburse MetroPCS for *** incurred in connection with such audit if the audit reveals that US South failed to: (i) properly charge MetroPCS the cost of International Long Distance Service under this SA-2, but only if *** ; (ii) comply with the terms set forth in Section 2.06, but only if the fees and expenses paid by MetroPCS under this SA-2 during the period of non-compliance would have been *** if US South had complied with such obligations; (iii) comply with the terms set forth in Section 3.02; or (iv) comply with any of its other obligations under this SA-2, but only if such non-compliance was material.

 

 

Long Distance MSA		5

Exhibit 1 – ILD Service Addendum Two

---

4.0	CALL DETAIL RECORDS; NETWORK INTERCONNECTION.

 

4.01	US South will provide to MetroPCS with each invoice its ILD CDRs via electronic media.

 

4.02

US South agrees to make Available (as defined in this paragraph) for the termination of International Long Distance Service its internet protocol soft-switch network for each MetroPCS Destination. For purposes of this Section 4.02, “Available” means commercially available for use to provide or facilitate the International Long Distance Service by connecting to MetroPCS’ soft-switch network via SIP (Session Initiated Protocol) interconnect and support of: (a) for the first *** following the SA-2 Effective Date, the SIP G.711 protocol; and (b) commencing *** following the SA-2 Effective Date, for not less than *** of all International Long Distance Service calls, the SIP G.729 protocol, and for not more than *** of all International Long Distance Service calls, the SIP G.711 protocol. If US South fails to comply with the preceding requirements, MetroPCS may provide US South with written notice indicating such failure. US South shall have *** after receipt of such written notice to cure such failure and comply with such requirements.

 

5.0	REPORTING.

 

5.01

General. US South will provide to MetroPCS the following reports in electronic form on a daily basis: (a) MetroPCS Traffic Report Extraction; and (b) MetroPCS MDN Report Final. Unless the parties agree to any variations, such reports shall be in the same form, and include the same contents, as the versions of such reports that were provided by US South to MetroPCS prior to the SA-2 Effective Date. Additionally, US South must provide to MetroPCS daily reports with respect to International Long Distance Service traffic and routing information, *** (which, for the avoidance of doubt, shall only include calls that are actually delivered to US South’s network) segregated by MetroPCS Destination, and *** segregated by carrier that received International Long Distance Service traffic during the preceding twenty-four (24) hour period. A sample of such daily reports are set forth in Schedule 5.01.

 

 

Long Distance MSA		6

Exhibit 1 – ILD Service Addendum Two

---

5.02

Additional Reports. MetroPCS may request that US South provide it with additional reports, provided that any such request for additional reporting must be in writing and shall include in reasonable detail: (a) the information to be included in such report; (b) the period of time to be covered by such report; (c) the frequency of such report; and (d) any other information that may be reasonably pertinent to US South’s preparation of such report. Promptly following receipt of such written request (but not later than ten (10) days following receipt of such request), US South shall advise MetroPCS if it can provide such report, and if US South cannot provide the report requested, the parties shall work together cooperatively to determine if an alternative to such report can be provided by US South to the reasonable satisfaction of MetroPCS. All MetroPCS-requested additional reports shall be provided *** to MetroPCS unless US South *** to provide such report, or *** , in which case the parties shall negotiate in good faith the *** .

 

6.0	SERVICE LEVEL AGREEMENTS.

 

6.01	Defined Terms.

*** .

 

6.02

*** .

 

6.03	Service Level Agreements.

 

(a)

***

 

(b)

***

 

(c)

***

 

(d)

***

 

(e)

***

 

(f)

***

 

(g)

Technical Support. Without additional cost or expense to MetroPCS, US South shall provide technical support twenty-four (24) hours per day, seven (7) days per week, three hundred sixty-five days (365) per year.

 

7.0	TROUBLE RESOLUTION AND REPORTING PROCEDURES.

 

7.01	Attached to this SA-2 as Exhibit A is US South’s “Trouble Reporting and Escalation Mechanisms,” which are applicable to the International Long Distance Service.

 

8.0	TERM AND TERMINATION OF SA-2; TRANSITION RIGHTS.

 

8.01

General. Unless earlier terminated as provided in the Agreement (including in this SA-2), the term of this SA-2 shall commence as of the SA-2 Effective Date and will continue for a period of five (5) years (plus the length of any Transition Period, the “SA-2 Term”). MetroPCS shall have the right, upon written notice given by MetroPCS any time during the third year of the SA-2 Term, to initiate a review by the parties of the international long distance program described in this SA-2. If MetroPCS exercises such right, US South and MetroPCS shall meet *** following exercise of such right *** to reach agreement on terms and conditions under which this SA-2 will continue in effect during the remainder of the SA-2 Term. If US South and MetroPCS are unable to agree upon such terms, MetroPCS shall have the right to terminate this SA-2 without penalty *** ; provided that: (a) the effective date of any termination under this Section 8.0 shall not be earlier than the last day of the forty-second (42nd) month of the SA-2 Term; and (b) MetroPCS must exercise such right no later than after the end of the third year of the SA-2 Term.

 

 

Long Distance MSA		7

Exhibit 1 – ILD Service Addendum Two

---

8.02

Termination for Convenience. Without in any way limiting or otherwise affecting MetroPCS’ rights under this Section, on ninety (90) days’ prior written notice to US South, which notice may not be given before that date which is twenty-seven (27) months following the SA-2 Effective Date, MetroPCS shall have the right to terminate this SA-2 for its convenience. In such event, MetroPCS shall pay to US South *** a termination fee equal to *** for each *** month *** that occurs after the thirtieth (30th) month following the SA-2 Effective Date up to and including the ninetieth (90th) day following US South’s receipt of MetroPCS’ notice of termination for convenience.

 

8.03	Transition Rights.

 

(a)

Length of the Transition Period. The length of the Transition Period under this SA-2 shall be: (i) if this SA-2 is terminated by MetroPCS pursuant to Section 8.02 of this SA-2, *** following the effective date of termination; (ii) if this SA-2 is terminated by MetroPCS following a US South Event of Default, *** following the effective date of termination; (iii) if this SA-2 is terminated by US South following a MetroPCS Event of Default, *** following the effective date of termination; (iv) if this SA-2 expires without renewal, *** following the date of expiration; and (v) if this SA-2 is terminated by MetroPCS pursuant to Section 8.01 of this SA-2, *** following the effective date of termination. Notwithstanding any contrary terms that may be contained in this Section 8.03(a), if MetroPCS does not purchase from US South during the Transition Period *** or more International Long Distance Service minutes on average during *** , the Transition Period automatically shall end at the end of the *** .

 

(b)

Pricing During the Transition Period. The pricing set forth in this SA-2 shall remain in effect during the Transition Period.

 

(c)

SLAs During the Transition Period. The SLAs *** shall remain in effect during the Transition Period unless US South terminates this SA-2 following a MetroPCS Event of Default, in which case the SLAs *** will apply only during *** of the Transition Period.

 

(d)

Additional Transition Period Terms. The terms set forth in Section 2.06 of this SA-2 shall cease to apply: (i) if this SA-2 is terminated by MetroPCS pursuant to Section 8.02 of this SA-2, *** following the first day of the Transition Period; (ii) if this SA-2 is terminated by MetroPCS following a US South Event of Default, *** following the first day of the Transition Period; (iii) if this SA-2 is terminated by US South following a MetroPCS Event of Default, effective as of the first day of the Transition Period; and (iv) if this SA-2 expires without renewal, effective as of the first day of the Transition Period.

 

 

Long Distance MSA		8

Exhibit 1 – ILD Service Addendum Two

---

IN WITNESS WHEREOF, the parties have executed this SA-2 as of the SA-2 Effective Date.

 

U.S. SOUTH COMMUNICATIONS, INC.						METROPCS WIRELESS, INC.
By:		/s/        *    *    *				By:		/s/        *    *    *
Name:		*    *    *				Name:		*    *    *
Title:		*    *    *				Title:		*    *    *
Date:		3/31/10				Date:		3/31/10
INCOMM HOLDINGS, INC.
By:		/s/        *    *    *
Name:		*    *    *
Title:		*    *    *
Date:		3/31/10

 

Long Distance MSA		9

Exhibit 1 – ILD Service Addendum Two

---

SCHEDULE 1.03 TO EXHIBIT 1 – SERVICE ADDENDUM TWO

ACCOUNT REPRESENTATIVES

 

***

 

Long Distance MSA		10

Exhibit 1 – ILD Service Addendum Two

---

SCHEDULE 2.02 TO EXHIBIT 1 – SERVICE ADDENDUM TWO

PROCEDURES FOR MODIFYING DESTINATION DIAL CODES

 

***

 

Long Distance MSA		11

Exhibit 1 – ILD Service Addendum Two

---

SCHEDULE 5.01 TO EXHIBIT 1 – SERVICE ADDENDUM TWO

FORM OF DAILY REPORT

 

***

 

Long Distance MSA		12

Exhibit 1 – ILD Service Addendum Two

---

EXHIBIT A TO EXHIBIT 1 – SERVICE ADDENDUM TWO

TROUBLE REPORTING AND ESCALATION MECHANISMS

 

***

 

Long Distance MSA		13

Exhibit 1 – ILD Service Addendum Two