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EX-10.1 2 v56498exv10w1.htm EX-10.1 exv10w1
Exhibit 10.1
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.
AMENDMENT NO. 1 TO
MASTER SERVICES AGREEMENT
MASTER SERVICES AGREEMENT
This Amendment No. 1 (this “Amendment”) to the Master Services Agreement dated August 1, 2009 (the “Agreement”) is hereby entered into as of August 9, 2010 by and between Symetra Life Insurance Company, a Washington corporation (including its successors and permitted assigns, “Symetra”), and Affiliated Computer Services, Inc., a Delaware corporation (including its successors and permitted assigns, “ACS”). Capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the Agreement.
NOW THEREFORE, in consideration of the representations, warranties, promises and covenants contained herein, and other good and valuable consideration, the receipt, sufficiency and adequacy of which are hereby acknowledged, the Parties, intending to be legally bound, agree to the foregoing and as follows:
1. Amendment to Schedule 5. The following Section 3.4 is added to Schedule 5 of the Agreement:
3.4 Digital Certificate Management. For each Critical Certificate that expires prior to a proactive renewal by ACS, such that the expiry impacted Symetra external users during the in-scope business hours identified herein, Symetra will assess a [***] Corrective Assessment per failed Critical Certificate. Only those certificates identified as Critical Certificates will be subject to this Critical Milestone. The Critical Milestone will only be assessed if a Critical Certificate renewal failure is between [***] Pacific Standard Time, Monday — Friday.
“Critical Certificate” is defined as a digital certificate that supports access to Symetra web properties and web enabled applications from any external user via the Internet and is marked as “critical” on the certificate inventory list.
The calculation of the overall Corrective Assessment will be performed annually, at the conclusion of each Contract Year. For the avoidance of doubt, for the year 2010 the review will cover April 2010 to August 1, 2010, then annually thereafter.
| Critical Milestone | Due Date | Corrective Assessment | ||
For each Critical Certificate that expires prior to a proactive renewal by ACS, such that the expiry impacted Symetra external users during the in-scope business hours identified herein. | August 1 for each Contract Year. | [***] per failed Critical Certificate. |
2. Amendment to Schedule 2A, Table 24. The following “Role and Responsibility” is added to Schedule 2A, Table 24:
| ACS | Symetra | |||
Procure, maintain, manage, and perform SSL/Digital Certificate inventory, expiration management and installation as needed to provide continuous access to application(s). | X |
3. Amendment to Schedule 2B, Table 8 System Availability SLAs. The first paragraph in Table 8 System Availability SLAs of Schedule 2B is deleted in its entirety and replaced with the following:
System availability is defined as the availability of in-scope infrastructure components required to conduct the normal business operations of Symetra application systems; including mainframes and local and remote servers (e.g., CPU, memory, and internal storage), external storage, system software, digital certificates (this includes procurement, installation and expiration management of certificates) and network connection.
4. Amendment to Attachment P, Definitions. The following definition is added to Attachment P, Definitions:
“Critical Certificate” is defined in Section 3.4 of Schedule 5 of the Agreement.
5. Deletion and Replacement of Attachment L Software Schedule. Attachment L is deleted in its entirety and replaced with the Attachment L attached herewith.
5. Remainder of Agreement Unaffected. The Agreement remains in full force and effect, except as specifically amended by this Amendment.
6. General. This Amendment shall be construed and governed in accordance with the laws of the State of Washington, without regard to conflict of laws principles. This Amendment and the Agreement embody the entire agreement between the parties hereto with respect to the transactions contemplated herein and therein. This Amendment shall otherwise be subject to the terms of the Agreement. This Amendment may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. Counterparts may be executed in either original or electronically transmitted form (e.g., faxed form or emailed portable document format (PDF) form), and the Parties hereby adopt as original any signatures received via electronically transmitted form.
[Signature Page Follows]
IN WITNESS WHEREOF, the parties have executed this Amendment No. 1 as of the date and year first above written.
| SYMETRA LIFE INSURANCE COMPANY | ||||
| By: | ||||
| Title: | ||||
| Date: | ||||
| AFFILIATED COMPUTER SERVICES, INC. | ||||
| By: | ||||
| Title: | ||||
| Date: | ||||
ATTACHMENT L
SOFTWARE SCHEDULE
SOFTWARE SCHEDULE
As described in and subject to the terms in the MSA including but not limited to Sections 2.5.1, 3.1 and 4.3.1 of the Agreement, the following table categorizes all Software used to provide Services.
| Supplier Name | Product Name | Category | ||
Allen Systems Group | ASG-TMON for CICS/ESA | 1 | ||
Allen Systems Group | ASG-TMON for DB2 ( CA insite for DB2 ) | 1 | ||
Allen Systems Group | ASG-TMON for z/os | 1 | ||
Allen Systems Group | JCLPREP | 1 | ||
Altiris | WISE | 1 | ||
AVAYA | CMS Release 12 | 1 | ||
AVAYA | CMS Supervisor (was Lucent CentreVu Supervisor | 1 | ||
AVAYA | IP Agent | 1 | ||
AVAYA | IP Office | 1 | ||
AVAYA | IP Softphone | 1 | ||
AVAYA | Modular Messaging (Voicemail) | 1 | ||
AVAYA | Telephony Server (includes S8700 hardware) | 1 | ||
AVAYA | Voice Mail Pro | 1 | ||
Biscom Inc. | FAXCOM Server | 1 | ||
BMC | Catalog Manager for DB2 ( CA R/C Compare ) | 1 | ||
BMC | Change Manager for DB2 ( CA R/C Migrator ) | 1 | ||
BMC | CM/Pilot for DB2 | 1 | ||
BMC | Control-D | 1 | ||
BMC | CONTROL-D WebAccess Server | 1 | ||
BMC | DASD Manager for DB2 ( CA Data Analyser ) | 1 | ||
BMC | DASD MANAGER PLUS for DB2 ( CA Data Analyzer ) | 1 | ||
BMC | DATABASE INTEGRITY PLUS (IMS) | 1 | ||
BMC | FAST REORG FACIILITY for IMS ( MAX Reorg / online for IMS ) | 1 | ||
BMC | POINT CHECKER PLUS for IMS | 1 | ||
BMC | Remedy (AKA AR System) | 1 | ||
BMC | Remedy Base Framework | 1 | ||
BMC | ULTRAOPT/IMS | 1 | ||
CA | ACF2 | 1 | ||
CA | ACF2/DB2 | 1 | ||
CA | Argis — Application uses SQL 2000 Database | 1 | ||
CA | CA-1 [Tape Management] | 1 | ||
CA | Detector(DB2) | 1 |
| Supplier Name | Product Name | Category | ||
CA | Endevor/MVS | 1 | ||
CA | ESP Agent for Windows | 1 | ||
CA | MII | 1 | ||
CA | Netspy | 1 | ||
CA | Unicenter CA-OPS/MVS Event Management and Automation for JES2 | 1 | ||
CA | View [Sysout Archive Retrieval] | 1 | ||
CA | Vision DYL interface for DB2 | 1 | ||
CA | Vision: Interface for DB2 | 1 | ||
CA | Vision: Report | 1 | ||
CA | Vision: Results [DYL280, DYL260] | 1 | ||
Candle CL (IBM) | Supersession (VTAMPLUS) | 1 | ||
Cisco | Cisco CSS | 1 | ||
Cisco | Cisco PIX Firewall | 1 | ||
Cisco | Cisco VPN (replaces Contivity) | 1 | ||
Citrix | 50 user pack Citrix Metaframe xPE Presentation (350 users) | 1 | ||
Citrix | Citrix ICA Client | 1 | ||
Citrix | Citrix MF Xpe 1.0-10 User Conn. Pack w/Sub Adv | 1 | ||
Citrix | Citrix MF XPe 1.0-20 User Conn. Pack w/Sub Adv | 1 | ||
Citrix | Citrix MF XPe 1.0-Starter Sys. w/20 User w/Sub Adv | 1 | ||
Citrix | MetaFrame Access Suite Console | 1 | ||
Citrix | MetaFrame Presentation Server Client | 1 | ||
Citrix | MetaFrame Presentation Server Web Client for Win32 | 1 | ||
Citrix Systems, Inc. | Citrix MetaFrame | 1 | ||
Computware | XPEDITER/IMS | 1 | ||
Compuware | File-Aid for MVS | 1 | ||
Compuware | File-Aid for IMS IMS | 1 | ||
Compuware | XPEDITER/CICS | 1 | ||
Compuware | XPEDITER/TSO | 1 | ||
DTS | The Space Recovery System ( SRS ) | 1 | ||
EMC | DISKXTENDER 2000 FOR CENTERA | 1 | ||
EMC | EMAILXAMINER SERVER | 1 | ||
EMC | EMAILXAMINER USER MAILBOX QTY 1 MAILBX | 1 | ||
EMC | EMAILXTENDER SRVR | 1 | ||
EMC | EMAILXTENDER TIER 2 QTY 26- 5000 USER MAILBOXES | 1 | ||
EMC | Legato Gold Care Premier support agreement | 1 | ||
EMC | Legato Networker Client Connection | 1 | ||
EMC | Legato NetWorker Module for MS Exchange Server Tier 2 | 1 |
| Supplier Name | Product Name | Category | ||
EMC | Legato NetWorker Module for SQL Tier 2 | 1 | ||
EMC | Legato NetWorker Power Ed Dedicated Storage Node | 1 | ||
EMC | Legato NetWorker Power Edition Storage Node for Windows | 1 | ||
EMC | Legato NetWorker Server Network Edition for Windows | 1 | ||
EMC | Legato Silo Software Module 1-256 slot | 1 | ||
EMC | Networker | 1 | ||
F5 | BigIP | 1 | ||
FileNet | P8 (FileNet) | 1 | ||
IBM | ACF/NCP V7 | 1 | ||
IBM | AFP2PDF | 1 | ||
IBM | ASM High Level Assembler/MVS | 1 | ||
IBM | BATCH TERMINAL SIMULATOR | 1 | ||
IBM | Candle Command Center | 1 | ||
IBM | CICS Application Security (subroutine DSS15600) | 1 | ||
IBM | CICS Library Management System (CLM) | 1 | ||
IBM | CICS/TS | 1 | ||
IBM | CMF | 1 | ||
IBM | COBOL Called/Copied Cross Reference (ISPF A.P) | 1 | ||
IBM | COBOL Enterprise for z/OS (370/390) | 1 | ||
IBM | COBOL II | 1 | ||
IBM | COBOL Level 2 Report Writer for OS/390 | 1 | ||
IBM | COBOL OS/VS | 1 | ||
IBM | COMPAREX (ISPF D.CX) | 1 | ||
IBM | CPK (related to FDR/ABR) | 1 | ||
IBM | DB2 | 1 | ||
IBM | DB2 Application Development Client | 1 | ||
IBM | DB2 Connect Enterprise Edition | 1 | ||
IBM | DB2 Connect Personal Edition | 1 | ||
IBM | DB2 DATABASE ADMIN | 1 | ||
IBM | DB2 DATABASE SYSTEM ADMINISTRATION | 1 | ||
IBM | DB2 Enterprise Server Edition | 1 | ||
IBM | DB2 Relational Tools | 1 | ||
IBM | DfHSM | 1 | ||
IBM | Enterprise COBOL for z/OS | 1 | ||
IBM | EPILOG/IMS | 1 | ||
IBM | GDDM [included in z/OS] | 1 | ||
IBM | High Level Assembler/MVS | 1 | ||
IBM | IBM HTTP Server | 1 | ||
IBM | IBM WebSphere Application Server Network Deployment | 1 |
| Supplier Name | Product Name | Category | ||
IBM | IBM WebSphere MQ (client) | 1 | ||
IBM | IBM WebSphere MQ Integrator (Client) | 1 | ||
IBM | IMS & DB2 Utility Tools S&S | 1 | ||
IBM | IMS/ESA | 1 | ||
IBM | IMS/ESA BTS | 1 | ||
IBM | IMS/ESA MRQ | 1 | ||
IBM | IND$FILE | 1 | ||
IBM | ISPF (IPF) | 1 | ||
IBM | ISPF/PDF [included in z/OS] | 1 | ||
IBM | JES2 [included in z/OS] | 1 | ||
IBM | MVS TCP/IP | 1 | ||
IBM | Netcool | 1 | ||
IBM | NJE (Network Job Entry) | 1 | ||
IBM | NTUNEMON | 1 | ||
IBM | PSF/OS390 | 1 | ||
IBM | QMF | 1 | ||
IBM | SAMS Compress for IMS | 1 | ||
IBM | SDF II/MVS | 1 | ||
IBM | Softaudit | 1 | ||
IBM | TCP/IP (HIP6140) | 1 | ||
IBM | TME 10 NETVIEW OS/390 | 1 | ||
IBM | TSO/E [included in z/OS] | 1 | ||
IBM | Version Merger | 1 | ||
IBM | VS FORTRAN | 1 | ||
IBM | VTAM (HVT6140) | 1 | ||
IBM | WebSphere Application Server | 1 | ||
IBM | WebSphere Application Server | 1 | ||
IBM | Websphere BIMB MQ with Rules & Formatting Extensions | 1 | ||
IBM | WebSphere Business Integration Message Broker | 1 | ||
IBM | Websphere Business Intergration Message Broker with Rules and formatting Extentions | 1 | ||
IBM | WebSphere MQ | 1 | ||
IBM | Websphere Transformation Extender (TX) | 1 | ||
IBM | z/OS | 1 | ||
Innovation | ABR/FDR [Application Backup function of FDR (or equivalent product) needed to support Archive/Restore of Control-D reports] | 1 | ||
Innovation Data | DSF (Part of FDR product) | 1 | ||
Innovation Data | FDR (DASD DUMP RESTORE SYSTEM) | 1 | ||
Legato | Legato EmailXtender Archive Edition | 1 |
| Supplier Name | Product Name | Category | ||
Legato | Legato EmailXtender Server | 1 | ||
Legato | Legato NetWorker Ed Dedicated Storage Node | 1 | ||
McAfee | Active VirusScan for Desktop | 1 | ||
McAfee | GroupShield for Exchange | 1 | ||
McAfee | Host Intrusion Prevention for Server | 1 | ||
McAfee | McAfee ePolicy Orchestrator | 1 | ||
Merrill | MXG | 1 | ||
Microsoft | IIS (Included with MS OS) | 1 | ||
NICE | NICE Record | 1 | ||
Novell | Novell Identity Manager | 1 | ||
Pitney Bowes | Code 1 Plus | 1 | ||
Pitney Bowes | DOC1 Archive | 1 | ||
Pitney Bowes | Doc1 iProof | 1 | ||
Pitney Bowes | Streamweaver | 1 | ||
RedSky | E911 | 1 | ||
SAS | SAS Base | 1 | ||
SAS | SAS/IT | 1 | ||
Sterling | Connect:Direct OS/390 with 2 concurrent sessions (SNA and TCP/IP Protocols) | 1 | ||
StorageTek | EXLM | 1 | ||
Veramark | ECAS | 1 | ||
VMWare | VMWare | 1 | ||
Chicago-Soft | MVS/QuickRef | 2 | ||
Cybermation | ESP Workload Manager | 2 | ||
InfoExpress | CyberArmor | 2 | ||
InfoExpress | CyberGatekeeper Server | 2 | ||
Infogix Inc | ACR/Workbench for ACR/Detail | 2 | ||
Infogix Inc | ACR/Workbench for ACR/Summary | 2 | ||
INFOTEL | INFOPAK/IMS | 2 | ||
LRS Software | LRS server (VSV) | 2 | ||
LRS Software | VMCF for TSO | 2 | ||
LRS Software | VPS | 2 | ||
LRS Software | VPS / TCPIP | 2 | ||
Macro 4 | Dumpmaster MVS | 2 | ||
Macro 4 | Insync MVS | 2 | ||
McAfee | eBusiness Server (Encryption Software) | 2 | ||
McAfee | McAfee Active Virus Defense Perpetual | 2 | ||
Microsoft | Antigen (Antivirus for Microsoft Exchange) | 2 | ||
Microsoft | Exchange 2003 Enterprise | 2 | ||
Microsoft | Exchange 2003 Standard | 2 | ||
Microsoft | Internet Security and Acceleration (ISA) | 2 |
| Supplier Name | Product Name | Category | ||
Microsoft | Microsoft Operations Manager | 2 | ||
Microsoft | Microsoft Operations Manager (MOM) Reporting | 2 | ||
Microsoft | Office Communications Server 2007 | 2 | ||
Microsoft | Sharepoint Server | 2 | ||
Microsoft | SharePoint Server 2007 | 2 | ||
Microsoft | SMS 2003 Client Access Licenses | 2 | ||
Microsoft | SMS 2003 Enterprise Server | 2 | ||
Microsoft | SMS Enterprise Server Disk Kit | 2 | ||
Microsoft | SQL Server 2005 Reporting Services | 2 | ||
Microsoft | SQL Server Database Enterprise Edition | 2 | ||
Microsoft | SQL Server Database Standard | 2 | ||
Microsoft | Systems Management server ENT | 2 | ||
Microsoft | Terminal server (Included with Citrix) | 2 | ||
Microsoft | Windows 2003 Enterprise Edition | 2 | ||
Microsoft | Windows 2003 Standard Edition | 2 | ||
Microsoft | Windows Server 2000 Enterprise Edition | 2 | ||
Microsoft | Windows Server 2003 Active Directory Application Mode (ADAM) | 2 | ||
Microsoft | Windows SharePoint Services 2.0 | 2 | ||
Microsoft | Windows SharePoint Services 3.0 | 2 | ||
M-Tech | P-Sync | 2 | ||
Net IQ | NetIQ Mail Mashal | 2 | ||
Net IQ | Webtrends | 2 | ||
NetIQ | NetIQ Mail Marshal Spam Filter | 2 | ||
Oracle | Core ID | 2 | ||
PGP | Encryption Software | 2 | ||
Quailstone Software | USCCopy [aka COPYMACS] | 2 | ||
Research In Motion | Blackberry Enterprise Server | 2 | ||
RIM | RIM T-Support for Blackberry | 2 | ||
RSA | SecureID | 2 | ||
SAS | BASE | 2 | ||
Secure Computing | SmartFilter (Replacement for WebSense) | 2 | ||
Syncsort | SYNCSORT for z/OS | 2 | ||
Tone Software | DYNA-STEP | 2 | ||
Tone Software | Flasher (OS/390 Spool Display) | 2 | ||
Tumbleweed | Tumbleweed SecureTransport | 2 | ||
A.M. Best Company, Inc. | BestSRQ Services Workstation | 4 | ||
ACL Services Ltd. | ACL | 4 | ||
Acro Software | CutePDF Writer | 4 | ||
activePDF, Inc. | activePDF Toolkit | 4 | ||
Adobe | Acrobat | 4 | ||
Adobe | ColdFusion | 4 |
| Supplier Name | Product Name | Category | ||||
Adobe | Framemaker | 4 | ||||
Adobe | Illustrator | 4 | ||||
Adobe | InDesign | 4 | ||||
Adobe | Macromedia Dreamweaver | 4 | ||||
Adobe | Macromedia Fireworks | 4 | ||||
Adobe | Macromedia Flash | 4 | ||||
Adobe | Pagemaker | 4 | ||||
Adobe | Photoshop | 4 | ||||
Adobe | Photoshop Elements | 4 | ||||
Altova | XMLSpy | 4 | ||||
Amdoc Software Systems Limited | Clarify ClearConfigurator | 4 | ||||
AmDocs | ClarifyCRM | 4 | ||||
APL2000, Inc. | APL+Win | 4 | ||||
Attachmate | Extra! | 4 | ||||
Autodesk, Inc. | AutoCAD LT | 4 | ||||
Autodesk, Inc. | Autodesk DWF Viewer | 4 | ||||
AutomatedQA Corporation | AutomatedQA TestComplete | 4 | ||||
Bloomberg, L.P. | Bloomberg L.P. Smart Client | 4 | ||||
Blue Sky Software | RoboHelp Office 2000 | 4 | ||||
Broker Dealer Solutions | Back Office Network User System (Bonus) | 4 | ||||
Btrieve Technologies Inc. | Btrieve for Windows | 4 | ||||
CheckFree | APECS | 4 | ||||
Checkfree | CAPS — Corporate Automated Payment System | 4 | ||||
CheckFree Corporation | RECON-Plus (Application — Retained) | 4 | ||||
CMS | Bond Edge | 4 | ||||
Cognos Inc. | ReportNet | 4 | ||||
Cognos, Inc. | Cognos | 4 | ||||
Computer Sciences Corp (CSC) | CK4/CyberLife | 4 | ||||
Computer Sciences Corp (CSC) | DSS | 4 | ||||
Computer Sciences Corp (CSC) | JETS | 4 | ||||
Computer Sciences Corp (CSC) | Plan Advisor | 4 | ||||
Computer Sciences Corp (CSC) | Vantage-One | 4 | ||||
Concur Technologies, Inc. | Concur Expense Reimbursement | 4 | ||||
Convergyc | Edify | 4 | ||||
Convergyc | Edify — Telephony (Application — Retained) | 4 | ||||
Convergyc | Edify — Web (Application — Retained) | 4 | ||||
Convergyc | Edify-Data Integration (Application — Retained)) | 4 | ||||
Crystal Decisions, Inc. | Crystal Reports (Application — Retained) | 4 | ||||
CSC SoftwareConsult GmbH & Co | VP/MS Workbench | 4 | ||||
Datawatch Corporation | Monarch | 4 | ||||
DST Systems | FAN Mail (Financial Advisor Network) ( To be supplied by Symetra | 4 | ||||
| Supplier Name | Product Name | Category | ||||
DST Systems | TA2000 | 4 | ||||
DST Systems | TRAC2000 | 4 | ||||
DST Systems Inc. | AWD ViewStation | 4 | ||||
DST Systems, Inc. | ROSTER — DST GUI | 4 | ||||
Duxbury Systems | Duxbury Braille Translator | 4 | ||||
DYMO Corporation | DYMO Label Software | 4 | ||||
DynaComp Software | DynaComp | 4 | ||||
Economic Analysis Group, Ltd. | CaseTrack | 4 | ||||
e-Copy Inc | eCopy Desktop | 4 | ||||
Entrust Technologies Limited | Entrust Entelligence (5c) — JPMorgan Chase | 4 | ||||
Ernst & Young | EY/Options | 4 | ||||
Fiserv Insurance Solutions | Fiserv Lifeline Direct | 4 | ||||
FiServ Insurance Solutions | Freedom 2000 | 4 | ||||
Franklin Covey Co. | Franklin Covey Co. Franklin Planner | 4 | ||||
Freedom Scientific | JAWS | 4 | ||||
Gadwin Systems | Gadwin PrintScreen | 4 | ||||
Global360 | Insight360 | 4 | ||||
Global360 | Process360 | 4 | ||||
HP | Quality Center | 4 | ||||
HP | Quick Test Pro | 4 | ||||
HP | TestDirector | 4 | ||||
Hyperion | Analyzer (Application — Retained) | 4 | ||||
Hyperion | Essbase (Application — Retained) | 4 | ||||
Hyperion | Hyperion Analytic Services Server | 4 | ||||
Hyperion | Hyperion System 9 BI+ Analytic Integration Service | 4 | ||||
Hyperion | Hyperion System 9 BI+ Client | 4 | ||||
Hyperion | Hyperion System 9 Planning | 4 | ||||
Hyperion | Hyperion System 9 Smart View for Office | 4 | ||||
Hyperion | Hyperion System 9+ | 4 | ||||
IA Corp??? | CheckVision Inquiry | 4 | ||||
IBM-Cognos | Impromptu | 4 | ||||
Infogix Inc | ACR/Detail® for Windows | 4 | ||||
Infogix Inc | ACR/Summary® for Windows | 4 | ||||
InsMark Inc. | InsMark Illustration System | 4 | ||||
Insurance Technologies | Foresight Illustration Software | 4 | ||||
Intuit | Quicken | 4 | ||||
IPSwitch | WS_FTP Pro | 4 | ||||
JP Morgan Chase | JP Morgan Chase CD Search | 4 | ||||
Lab1, Inc. | Lab1 Net | 4 | ||||
Lawson | Lawson Add-ins for Microsoft® Office | 4 | ||||
| Supplier Name | Product Name | Category | ||||
Lawson | Lawson General Ledger | 4 | ||||
Lawson | Lawson Interface Desktop Client | 4 | ||||
Lawson | Lawson ProcessFlow Designer | 4 | ||||
LexisNexis | LexisNexis Download and Print for IE | 4 | ||||
Matthew Bender & Company, Inc., | HotDocs | 4 | ||||
McAfee | Safeboot Security System | 4 | ||||
McAfee | Actove VirusScan for Desktop | 4 | ||||
McAfee | AntiSpyware for Desktop | 4 | ||||
McAfee | EndPoint Encryption for Desktop | 4 | ||||
Medical Information Bureau | Knowledge Now | 4 | ||||
Medical Information Bureau | MIB-Link/Plus ( To be supplied by Symetra ) | 4 | ||||
Mercury Interactive | Winrunner ( To be supplied by Symetra ) | 4 | ||||
Microsoft | Access (Application — Retained) | 4 | ||||
Microsoft | CDONTS — Collaboration Data Objects for Windows NT Server | 4 | ||||
Microsoft | Collaborative Data Objects (CDO) | 4 | ||||
Microsoft | COM+ | 4 | ||||
Microsoft | FoxPro 2.6 Runtime | 4 | ||||
Microsoft | Identity Integration Server (MIIS) | 4 | ||||
Microsoft | Internet Explorer | 4 | ||||
Microsoft | Microsoft Access | 4 | ||||
Microsoft | Microsoft Data Access Components (MDAC) | 4 | ||||
Microsoft | Microsoft Developer Network (MSDN) Library | 4 | ||||
Microsoft | Microsoft Enterprise Learning Library | 4 | ||||
Microsoft | Microsoft Excel | 4 | ||||
Microsoft | Microsoft Expression Web | 4 | ||||
Microsoft | Microsoft Java Virtual Machine | 4 | ||||
Microsoft | Microsoft Office Business Scorecard Builder | 4 | ||||
Microsoft | Microsoft Office Business Scorecard Manager | 4 | ||||
Microsoft | Microsoft Office FrontPage | 4 | ||||
Microsoft | Microsoft Office Groove | 4 | ||||
Microsoft | Microsoft Office InfoPath | 4 | ||||
Microsoft | Microsoft Office Live Meeting | 4 | ||||
Microsoft | Microsoft Office OneNote | 4 | ||||
Microsoft | Microsoft Office Publisher | 4 | ||||
Microsoft | Microsoft Office SharePoint Designer | 4 | ||||
Microsoft | Microsoft Outlook | 4 | ||||
Microsoft | Microsoft PowerPoint | 4 | ||||
Microsoft | Microsoft PowerPoint Viewer | 4 | ||||
Microsoft | Microsoft Project | 4 | ||||
Microsoft | Microsoft SQL Server Express Edition | 4 | ||||
Microsoft | Microsoft SQL Server Desktop Engine | 4 | ||||
| Supplier Name | Product Name | Category | ||||
Microsoft | Microsoft Streets & Trips | 4 | ||||
Microsoft | Microsoft Virtual PC | 4 | ||||
Microsoft | Microsoft Virtual Server | 4 | ||||
Microsoft | Microsoft Visio | 4 | ||||
Microsoft | Microsoft Visio Viewer | 4 | ||||
Microsoft | Microsoft Visual Basic | 4 | ||||
Microsoft | Microsoft Visual FoxPro | 4 | ||||
Microsoft | Microsoft Visual SourceSafe | 4 | ||||
Microsoft | Microsoft Visual Studio .NET | 4 | ||||
Microsoft | Microsoft Word | 4 | ||||
Microsoft | MIIS | 4 | ||||
Microsoft | MSDN Subscription (Application Tool — Retained) | 4 | ||||
Microsoft | NetMeeting | 4 | ||||
Microsoft | NT Scheduler (AT) | 4 | ||||
Microsoft | NTP | 4 | ||||
Microsoft | QuickBASIC | 4 | ||||
Microsoft | RoboCopy for Web Applications | 4 | ||||
Microsoft | SOAP Toolkit | 4 | ||||
Microsoft | UrlScan Security Tool | 4 | ||||
Microsoft | XML Notepad | 4 | ||||
Microsoft | MapPoint 2004 | 4 | ||||
Milliman USA | ALFA | 4 | ||||
Morningstar | Morningstar Direct | 4 | ||||
Mozilla | Firefox | 4 | ||||
NcFTP Software | NcFTP | 4 | ||||
NCH Software | Express Burn | 4 | ||||
NCH Software | NCH Toolbox | 4 | ||||
NERO | Nero | 4 | ||||
Netscape | Netscape Communicator | 4 | ||||
nomoreforms, inc. | nomoreforms | 4 | ||||
NSCC | Fund/Serve | 4 | ||||
NSCC | IPS | 4 | ||||
Onyx | Onyx | 4 | ||||
OpenText | Hummingbird Exceed | 4 | ||||
OPERA | Opera | 4 | ||||
Patton & Patton Software Corporation | Flow Charting 4 for Windows | 4 | ||||
Paymentech | eCommerce Solutions — (Application — Retained) | 4 | ||||
Paymentech, L.P. | Select Merchant Payment Card Processing ( To be supplied by Symetra ) | 4 | ||||
PaymentTech | PaymentTech | 4 | ||||
PeachWare Software | Password Genie | 4 | ||||
| Supplier Name | Product Name | Category | ||||
Performance Technologies Inc., | Centerpiece | 4 | ||||
PGP Corporation | PGP | 4 | ||||
PKWARE | ZIP Reader | 4 | ||||
Polysystems, Inc. | Annuity Master | 4 | ||||
Polysystems, Inc. | Life Master | 4 | ||||
Polysystems, Inc. | UL Master | 4 | ||||
Quark | QuarkXPress | 4 | ||||
Red Hat or Open Source | JBoss Application Server | 4 | ||||
Roxio | Easy CD & DVD Creator | 4 | ||||
Roxio | Roxio | 4 | ||||
Sage Software | FAS Asset Accounting | 4 | ||||
SanDisk | U3Launcher | 4 | ||||
Scooter Software | Beyond Compare | 4 | ||||
Sharebuilder Corp | Sharebuilder (formerly Netstock) | 4 | ||||
Shareware/Freeware/Open Source products | Click’N Design 3D | 4 | ||||
Shareware/Freeware/Open Source products | CommandBurner | 4 | ||||
Shareware/Freeware/Open Source products | Core FTP LE | 4 | ||||
Shareware/Freeware/Open Source products | DeepBurner | 4 | ||||
Shareware/Freeware/Open Source products | DesignPro | 4 | ||||
Shareware/Freeware/Open Source products | EDGARLink | 4 | ||||
Shareware/Freeware/Open Source products | FileZilla | 4 | ||||
Shareware/Freeware/Open Source products | FileZilla Server | 4 | ||||
Shareware/Freeware/Open Source products | Hardcopy | 4 | ||||
Shareware/Freeware/Open Source products | Jxplorer | 4 | ||||
Shareware/Freeware/Open Source products | LeechFTP | 4 | ||||
Shareware/Freeware/Open Source products | MetaEdit | 4 | ||||
Shareware/Freeware/Open Source products | Mr. Snappy | 4 | ||||
Shareware/Freeware/Open Source products | MWSnap | 4 | ||||
| Supplier Name | Product Name | Category | ||||
Shareware/Freeware/Open Source products | NIOC Service | 4 | ||||
Shareware/Freeware/Open Source products | PDFCreator | 4 | ||||
Shareware/Freeware/Open Source products | PDFLib | 4 | ||||
Shareware/Freeware/Open Source products | PDF-Xchange | 4 | ||||
Shareware/Freeware/Open Source products | PrimoPDF | 4 | ||||
Shareware/Freeware/Open Source products | PrintCommander | 4 | ||||
Shareware/Freeware/Open Source products | PrintKey2000 | 4 | ||||
Shareware/Freeware/Open Source products | PureEdge Viewer | 4 | ||||
Shareware/Freeware/Open Source products | SMART Board software | 4 | ||||
Shareware/Freeware/Open Source products | SmartFTP | 4 | ||||
Shareware/Freeware/Open Source products | SnagIt | 4 | ||||
Shareware/Freeware/Open Source products | SnapShot Express | 4 | ||||
Shareware/Freeware/Open Source products | Softerra LDAP Browser | 4 | ||||
Shareware/Freeware/Open Source products | SolidConverterPDF | 4 | ||||
Shareware/Freeware/Open Source products | Stuffit | 4 | ||||
Shareware/Freeware/Open Source products | Stylus Studio 2007 XML Enterprise Suite | 4 | ||||
Shareware/Freeware/Open Source products | Swift 3D | 4 | ||||
Shareware/Freeware/Open Source products | Symtrax — Compleo Explorer 3 | 4 | ||||
Shareware/Freeware/Open Source products | Synthis Process Modeler | 4 | ||||
Shareware/Freeware/Open Source products | TIFFSurfer | 4 | ||||
Shareware/Freeware/Open Source products | Trillian | 4 | ||||
| Supplier Name | Product Name | Category | ||||
Shareware/Freeware/Open Source products | URL Assistant | 4 | ||||
Shareware/Freeware/Open Source products | VNC | 4 | ||||
Shareware/Freeware/Open Source products | Volo View Express | 4 | ||||
Shareware/Freeware/Open Source products | WinRAR archiver | 4 | ||||
Snap Surveys | Snap! | 4 | ||||
Software995 | OmniFormat | 4 | ||||
Software995 | PDF995 | 4 | ||||
Software995 | PDFEdit995 | 4 | ||||
Sonic | Sonic | 4 | ||||
SourceForge | Source Offsite (Application Tool — Retained) | 4 | ||||
Sowedoo | Easy PDF Converter Professional | 4 | ||||
Sun | Java Runtime Environment | 4 | ||||
SunGard | EAS (Application — Retained) | 4 | ||||
Sungard (formerly FDP) | Pension Administration Recordkeeping Investment System (PARIS) | 4 | ||||
SunGard Systems International | CDS | 4 | ||||
Symetra | entBaseServices | 4 | ||||
TechSmith Corporation | Camtasia | 4 | ||||
Thales ATM GmbH | GBAS | 4 | ||||
Thoughworks | CruiseControl.NET | 4 | ||||
Trilogy Consulting Group | Trilogy Claims Administrative Handbook | 4 | ||||
Tritech Software | Premium Pro | 4 | ||||
Filmore | Fillmore Application Framework | 4 | ||||
Filmore | Fillmore BPI Wrapper | 4 | ||||
Insmark | InsMark PDF Creator | 4 | ||||
Inapplicable | Literature | 4 | ||||
Inapplicable | Loan Mortgage Services | 4 | ||||
Inapplicable | Loan Payment Estimate | 4 | ||||
Inapplicable | QuickStaff | 4 | ||||
Tableau | Tableau Desktop | 4 | ||||
DST | TRAC 2000 PLAN (TRAC Desktop Plan) | 4 | ||||
Stoneriver | Tracker | 4 | ||||
Stoneriver | Unclaimed Property Reporting System | 4 | ||||
US Bank | US Bank CD Viewer | 4 | ||||
Veritas | Veritas RecordNow | 4 | ||||
WebEx | WebEx | 4 | ||||
Winzip Computing (Corel) | Winzip | 4 | ||||
| Supplier Name | Product Name | Category | ||||
ZBSoft | Flash Saver Maker | 4 | ||||
ZBSoft | Flash Video Exporter | 4 | ||||
IBM | InfoPrint Manager | 4 | ||||
ACS | MCP2 | 1 | ||||
ACS | WEBDE | 1 | ||||
SimpleSoftware | TwainScan | 4 | ||||
SUN | DocuSP | 4 | ||||
Aspose | Aspose.Total.For.Net | 4 | ||||
Kofax | Kofax Capture | 4 | ||||
ACS | i-Star Portal | 5 | ||||
Symetra | COP (Control Online Processing for IMS) | 6 | ||||
Symetra | DATA SHARING FACILITY [app only — no data] | 6 | ||||
Symetra | Utility Systems (UTY, LUT) | 6 | ||||
Symetra | Automated Library Management (ALM) | 6 | ||||
Symetra | Data Security System | 6 | ||||
Symetra | Help System (Online IMS) | 6 | ||||
Symetra | JCL Cross-Reference (ISPF A.JO) | 6 | ||||
Symetra | Oncall Dialog (ISPF J.O) | 6 | ||||
Symetra | RESTORE Dataset Dialog (ISPF D.R) | 6 | ||||
Symetra | RUNBOOKS (ISPF J.R) | 6 | ||||
Symetra | SFS (Screen Formatting Service) | 6 | ||||
Symetra | TIME SHARING OPTION SUPPORT [logon procs] | 6 | ||||
Symetra | TMS (Table Management System) | 6 | ||||
