Change Management Form 15 to Statement of Work #3 for XH Remote Support Program between Comcast and Support.com

Contract Categories: Business Finance › Modification Agreements
Summary

This agreement is a change management form amending Statement of Work #3 between Comcast and Support.com for the XH Remote Support Program. The main change is the extension of the term for the XH Mobile Chat App support, with all other terms of the original statement of work remaining unchanged. The agreement is signed by authorized representatives from both companies and specifies that the change is billable. The effective date for implementation is May 24, 2017.

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EX-10.1 2 ex10_1.htm EXHIBIT 10.1
Exhibit 10.1
 
CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS
 DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH
 THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH "[***]".
 
CHANGE MANAGEMENT FORM 15
TO STATEMENT OF WORK #3
 
 
Program: Support.com, XH Remote Support Program SOW #3 ("SOW #3) dated March 21, 2014
  
PCR No.:
 
Originator:  Joy Park
  
Date: May 8, 2017
 
Department: NCO
  
Phone #: [***]
  
Title: Vice President
 
Locations Impacted:  Work at Home Locations
 
Requested Implementation Date: May 24, 2017
 
Estimated Hours: (LOE)
  
☒ Billable        ☐ Non-Billable
  
Billing Rate/Hour: See below
 
Fixed Fee Cost (if applicable)  N/A
 
Type of Change:  Incentive Program
 
Scope of Change:
  
☒ Minor (Anything within current contract)
  
☐Major (may require contract amendment)
MUST BE REVIEWED BY Business and/or P&L Owner
 
Reason for Change: Comcast and Vendor agree to extend the XH Mobile Chat App Term as set forth in more detail below.  Unless specifically provided in this CMF, all other terms of SOW 3 remain unchanged.
 
Area(s) of Change
 
☐    Accounting/Payroll
  
☐    Network
 
☐    Data Processing
  
☒    Resource Planning
 
☐    General Facilities
  
☐    Quality Assurance
 
☐    Human Resources
  
☐    Telecom
 
☐    IT/BI
  
☐    Training
 
☐    Operations
  
☐    Recruiting
 
☒    Other:  XH Mobile Chat App Support
 
The parties, for good and valuable consideration, the receipt of which is hereby acknowledged, agree to the following:

1.
The XH Mobile Chat App Term, as outlined in CMF 12 of SOW 3 dated February 3, 2017, shall be extended from [***] to [***].

Comcast Authorization
  
Comcast Representative's Signature
  
/s/ Joy Park

Print Name
  
Joy Park
Date
05/12/2017

Support.com Authorization
  
Support.com Representative's Signature
  
/s/ Rick Bloom

Print Name
  
Rick Bloom
Date
05/12/2017
  
 
*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE
COMMISSION ***