Change Management Form #4 to SOW #1 for Wireless Gateway Support between Comcast and Support.com

Contract Categories: Business Operations › Development Agreements
Summary

This Change Management Form, executed by Comcast and Support.com, modifies their existing Statement of Work (SOW #1) for Wireless Gateway Support. Effective July 22, 2014 through September 21, 2014, the number of training program hours for Wireless Networking is temporarily increased. Both parties agree to adjust the new-hire training curriculum during this period, with the intent to restore the original training hours afterward. All other terms of SOW #1 remain unchanged. The form is signed by authorized representatives of both companies.

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EX-10.01 2 exhibit4.htm EXHIBIT_CMF4 exhibit4.htm
EXHIBIT 10.1 
 
 
CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH “[***].”
 
 
Exhibit B
CHANGE MANAGEMENT FORM #4

Program: Support.com SOW #1, Wireless Gateway Support, dated October 1, 2013
PCR No.:
Originator:  Joy Park
Date:  September 17, 2014
Department: NCO
Phone #:  [***]
Title:  Exec. Dir. of
Contract & Strategy
Locations Impacted: N/A
Requested Implementation Date:  July 22, 2014
Estimated Hours: (LOE) N/A
ý Billable         o Non Billable
Billing Rate/Hour:
See below.
Fixed Fee Cost (if applicable) See below.
Type of Change:  Wireless Gateway Support, Initial New Hire Training, under Section 5.1(c) of SOW#1 to the MSA.
Scope of Change:
ý Minor (Anything within current contract)
oMajor (may require contract amendment)
MUST BE REVIEWED BY Business and/or P&L Owner
As per Section 5.1(c) of SOW #1, the number of “Training Program Hours” for Wireless Networking is increased from [***] to [***] Hours from July 22, 2014 through September 21, 2014 (“Term”). During such Term, the parties will work on adjusting the curriculum for new-hire training programs in order to restore the total number of Training Program Hours to [***] hours following such period. Unless specifically provided in this Change Management Form, all other terms of SOW #1 remain unchanged.
Area(s) of Change
    Accounting/Payroll
    Network
    Data Processing
    Resource Planning
    General Facilities
    Quality Assurance
    Human Resources
    Telecom
    IT/BI
 X      Training
   Operations
    Recruiting
    Miscellaneous (Please describe below)
  
 Other:
Comcast Authorization (SRT Comcast/LOB POC)
Comcast Representative’s Signature                                                                   /s/ Brian Duffy

Print Name  Brian Duffy                                                                 Date  9/30/14

Support.com, Inc. Authorization:
Support.com Representative’s Signature  /s/ Roop K. Lakkaraju

Print Name Roop K. Lakkaraju
 
 
COMCAST and SUPPORT.COM CONFIDENTIAL

*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION ***