Change Management Form No. 3 to SOW #1 for Wireless Gateway Support Training between Comcast and Support.com
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Summary
This agreement is a change management form between Comcast and Support.com, modifying their existing Statement of Work (SOW #1) under a Master Services Agreement. It covers additional training for a specified number of new customer service representatives for Wireless Gateway Support. Comcast agrees to pay Support.com a minimum, not-to-exceed amount for the training program conducted from March 17 to March 31, 2014, with invoicing after April 1, 2014. The agreement is signed by authorized representatives from both companies.
EX-10.2 3 ex10_2.htm EXHIBIT 10.2
EXHIBIT 10.2
CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH “[***].”
CHANGE MANAGEMENT FORM
Number 3
| Program: Support.com SOW #1, Wireless Gateway Support | PCR No.: | |
| Originator: Joy Park | Date: March 4, 2014 | |
| Department: NCO | Phone #: [***] | Title: Exec. Dir. of Contract & Strategy |
| Locations Impacted: N/A | ||
| Requested Implementation Date: March 10, 2014 | ||
| Estimated Hours: (LOE) N/A | x Billable o Non Billable | Billing Rate/Hour: See below. |
| Fixed Fee Cost (if applicable) See below. | ||
| Type of Change: Wireless Gateway Support, Initial New Hire Training, under Section 5 of SOW#1 to the MSA. | ||
| Scope of Change: | x Minor (Anything within current contract) | o Major (may require contract amendment) MUST BE REVIEWED BY Business and/or P&L Owner |
| Notwithstanding anything in the SOW#1 to the contrary, for the training of an incremental [***] customer service representatives (CSRs) (i.e. beyond the current [***] CSRs), Comcast will pay Vendor (Support.com) a minimum, not to exceed [***] for the Training Program (set forth in Section 5 of SOW#1) from the period of March 17, 2014 to March 31, 2014, to be invoiced by Vendor to Comcast after April 1, 2014. This payment of a minimum, not to exceed [***] will not limit the actual amount payable for training hours actually incurred for the Training Program under SOW #1. |
| Area(s) of Change | |
| o Accounting/Payroll | o Network |
| o Data Processing | o Resource Planning |
| o General Facilities | o Quality Assurance |
| o Human Resources | o Telecom |
| o IT/BI | x Training |
| o Operations | o Recruiting |
| o Miscellaneous (Please describe below) | |
| o Other: | |
| Comcast Authorization (SRT Comcast/LOB POC) Comcast Representative’s Signature | /s/ Brian Duffy | |
| Print Name | Brian Duffy | | Date | 3/13/14 |
| Support.com,Inc. Authorization: Support.com Representative’s Signature | /s/ Joshua Pickus |
| Print Name | Joshua Pickus | | Date | 3/12/14 |
*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION ***
