Change Management Form #9 to Statement of Work #3 for Comcast and Support.com XH Remote Support Program

Summary

This agreement is a change management form between Comcast and Support.com, extending the term of a previous change (CMF #8) to their existing Statement of Work #3 for the XH Remote Support Program. The change specifically relates to the incentive program and does not alter any other terms of the original agreement. The form is signed by authorized representatives from both companies and specifies the new term dates, which have been redacted for confidentiality.

EX-10.1 2 agreement.htm COMCAST CMF9 TO SOW3

EXHIBIT 10.1

CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH "[***]."

CHANGE MANAGEMENT FORM #9

TO STATEMENT OF WORK #3

Program: Support.com, XH Remote Support Program SOW #3 ("SOW #3) dated March 21, 2014						PCR No.:
Originator: Joy Park						Date: June 20, 2016
Department: NCO			Phone #: [***]			Title: Vice President
Locations Impacted: Work at Home Locations
Requested Implementation Date: June 22, 2016
Estimated Hours: (LOE)		x Billable ☐ Non-Billable				Billing Rate/Hour: See below
Fixed Fee Cost (if applicable) N/A
Type of Change: Incentive Program
Scope of Change:	X Minor (Anything within current contract)				☐Major (may require contract amendment) MUST BE REVIEWED BY Business and/or P&L Owner
*Reason for Change:* Comcast and Support.com agree that the purpose of this change management form ("CMF") extend CMF #8 to SOW #3 as set forth in more detail below. Unless specifically provided in this CMF, all other terms of SOW #3 remain unchanged.
Area(s) of Change
Accounting/Payroll				Network
Data Processing				Resource Planning
General Facilities				Quality Assurance
Human Resources				Telecom
IT/BI				Training
Operations				Recruiting
× Other: Incentive Program

The parties hereby agree to extend the term of CMF #8 to SOW #3 from [***] to [***].

Comcast Authorization

Comcast Representative's Signature______________/s/ Joy Park _____________________________________________

Print Name________Joy Park_____________________ _____ Date___________07/13/2016________________________

Support.com Authorization

Support.com Representative's Signature____________/s/ Roop Lakkaraju_ ______________________________________

Print Name_______ Roop Lakkaraju_____________________ Date___________06/22/2016________________________

*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION ***