CONFIDENTIAL TREATMENT REQUESTED CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH "[***]."

EX-10.1 2 agreement.htm COMCAST CMF9 TO SOW3

EXHIBIT 10.1

CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH "[***]."

CHANGE MANAGEMENT FORM #9

TO STATEMENT OF WORK #3

Program: Support.com, XH Remote Support Program SOW #3 ("SOW #3) dated March 21, 2014						PCR No.:
Originator: Joy Park						Date: June 20, 2016
Department: NCO			Phone #: [***]			Title: Vice President
Locations Impacted: Work at Home Locations
Requested Implementation Date: June 22, 2016
Estimated Hours: (LOE)		x Billable ☐ Non-Billable				Billing Rate/Hour: See below
Fixed Fee Cost (if applicable) N/A
Type of Change: Incentive Program
Scope of Change:	X Minor (Anything within current contract)				☐Major (may require contract amendment) MUST BE REVIEWED BY Business and/or P&L Owner
*Reason for Change:* Comcast and Support.com agree that the purpose of this change management form ("CMF") extend CMF #8 to SOW #3 as set forth in more detail below. Unless specifically provided in this CMF, all other terms of SOW #3 remain unchanged.
Area(s) of Change
Accounting/Payroll				Network
Data Processing				Resource Planning
General Facilities				Quality Assurance
Human Resources				Telecom
IT/BI				Training
Operations				Recruiting
× Other: Incentive Program

The parties hereby agree to extend the term of CMF #8 to SOW #3 from [***] to [***].

Comcast Authorization

Comcast Representative's Signature______________/s/ Joy Park _____________________________________________

Print Name________Joy Park_____________________ _____ Date___________07/13/2016________________________

Support.com Authorization

Support.com Representative's Signature____________/s/ Roop Lakkaraju_ ______________________________________

Print Name_______ Roop Lakkaraju_____________________ Date___________06/22/2016________________________

*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION ***