Change Management Form No. 11 to SOW#3 between Comcast and Support.com (Extension of XH Incentive Term)
Contract Categories:
Business Finance
›
Modification Agreements
Summary
Comcast and Support.com have agreed to extend the term of a specific incentive program (the XH Incentive) under their existing Statement of Work (SOW 3) for remote support services. The extension is effective January 1, 2017, with all other terms of the original agreement remaining unchanged. Comcast retains the right to terminate the incentive at any time and for any reason. The agreement is formalized through signatures from authorized representatives of both companies.
EX-10.1 2 ex10_1.htm EXHIBIT 10.1
Exhibit 10.1
CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION
EXHIBIT A
CHANGE MANAGEMENT FORM
Comcast and Support.com
(No. 11 to SOW#3)
Program: Support.com, Inc. (“Vendor”), XH Remote Support (“SOW 3”) dated March 21, 2014 | PCR No.: | |
Originator: Joy Park | Date: 12/12/16 | |
Department: NCO | Phone #: [***] | Title: Vice President |
Locations Impacted: Work at Home | ||
Requested Implementation Date: 01/01/17 | ||
Estimated Hours: (LOE) | ☒ Billable ☐Non-Billable | Billing Rate/Hour: See SOW |
Fixed Fee Cost (if applicable) | ||
Type of Change: Extend Term of CMF | ||
Scope of Change: | ☒ Minor (Anything within current contract) | ☐Major (may require contract amendment) MUST BE REVIEWED BY Business and/or P&L Owner |
Reason for Change: Comcast and Vendor agree to extend the term of the CMF for the XH Incentive dated May 24, 2016 as stated in detail below. Unless specifically provided in this Change Management Form, all other terms of SOW 3 remain unchanged. | ||
Area(s) of Change | ||
☐ Accounting/Payroll | ☐ Network | |
☐ Data Processing | ☐ Resource Planning | |
☐ General Facilities | ☐ Quality Assurance | |
☐ Human Resources | ☐ Telecom | |
☐ IT/BI | ☐ Training | |
☐ Operations | ☐ Recruiting | |
☒ Other: Extend Term | ||
Effective January 1, 2017, the parties, for good and valuable consideration, the receipt of which is hereby acknowledged, agree to extend the term of the CMF for the XH Incentive dated May 24, 2016 from [***] to [***]. Notwithstanding the foregoing, Comcast shall have the right to terminate this incentive, at any time and for any reason. |
Comcast Authorization
Comcast Representative’s Signature | /s/ Joy Park |
Print Name | Joy Park | Date | 02/06/2017 |
Support.com Authorization
Support.com Representative’s Signature | /s/ Roop Lakkaraju |
Print Name | Roop Lakkaraju | Date | 12/15/2016 |
*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION ***