SOUNDBITE COMMUNICATIONS INC Contracts & Agreements

AGREEMENT AND PLAN OFMERGER AMONG SOUNDBITE COMMUNICATIONS, INC., GENESYS TELECOMMUNICATIONSLABORATORIES, INC. AND SONAR MERGER SUB INC. Dated as of May 20, 2013 TABLE OF CONTENTS (Filed With SEC on May 21, 2013)

TENDER AND SUPPORT AGREEMENT (Filed With SEC on May 21, 2013)

ADDENDUM TO MASTER SERVICES AGREEMENT (Filed With SEC on May 9, 2013)

THIRD LOAN MODIFICATION AGREEMENT (Filed With SEC on May 9, 2013)

FIRST AMENDMENT TO LEASE (Filed With SEC on May 9, 2013)

SoundBite Communications, Inc. 2013 Management Cash Compensation Plan (Filed With SEC on March 4, 2013)

SoundBite Communications, Inc. 2013 Management Cash Compensation Plan (Filed With SEC on December 18, 2012)

SoundBite Communications, Inc. 2012 Management Cash Compensation Plan (Filed With SEC on August 6, 2012)

SOUNDBITE COMMUNICATIONS, INC. Compensatory Arrangements with OutsideDirectors (Amended and Restated as of December 13, 2011) (Filed With SEC on April 5, 2012)

SOUNDBITE COMMUNICATIONS, INC. Executive Retention Agreement (Filed With SEC on April 5, 2012)

SoundBite Communications, Inc. Amendment to 2011 Management Cash Compensation Plan (Filed With SEC on July 15, 2011)

SoundBite Communications, Inc. Amendment to 2011 Management Cash Compensation Plan (Filed With SEC on July 14, 2011)

SoundBite Communications, Inc. 2011 Management Cash Compensation Plan (Filed With SEC on May 24, 2011)

Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers; Compensatory Arrangements of Certain Officers (Filed With SEC on May 20, 2011)

Consumers now access and exchange information over a variety of communications channels, including email, mobile or text messaging, the Internet, instant messaging, social media... (Filed With SEC on March 1, 2011)

EX-10.1 Amendment dated as of March 2, 2010 to Loan and Security Agreement (Filed With SEC on May 7, 2010)

EX-10.2 Amendment dated as of May 6, 2010 to Employment Offer Letter (Filed With SEC on May 7, 2010)

EX-10.3 2010 Management Cash Compensation Plan (Filed With SEC on May 7, 2010)

SoundBite Communications, Inc. Executive Retention Agreement (Filed With SEC on March 29, 2010)

SoundBite Communications, Inc. Change in Control Agreement (Filed With SEC on March 29, 2010)

SOUNDBITE CORPORATION (Filed With SEC on March 29, 2010)

SoundBite Communications, Inc. Restricted Stock Unit Grant Notice (2007 Stock Incentive Plan) (Filed With SEC on March 8, 2010)

EX-10.1 2010 Management Cash Compensation Plan (Filed With SEC on December 11, 2009)

EX-10.2 Compensatory Arrangements with Outside Directors (Amended and Restated as of December 9, 2009) (Filed With SEC on December 11, 2009)

EX-10.1 Loan and Security Agreement dated as of November 6, 2009 (Filed With SEC on November 6, 2009)

EX-10.1 2009 Management Cash Compensation Plan (Filed With SEC on May 26, 2009)

EX-10.2 Compensatory Arrangements with Outside Directors (Amended and Restated as of May 20, 2009) (Filed With SEC on May 26, 2009)

EX-10.1 Employment Offer Letter, dated as of April 21, 2009 (Filed With SEC on April 21, 2009)

EX-10.2 Form of Executive Retention Agreement, dated as of May 1, 2009 (Filed With SEC on April 21, 2009)

EX-10.3 Form of Change in Control Agreement, dated as of May 1, 2009 (Filed With SEC on April 21, 2009)

EX-10.5 Consulting Agreement, dated as of April 21, 2009 (Filed With SEC on April 21, 2009)

Ex-10.13 Summary of 2008 Cash Compensation Plan (Filed With SEC on March 14, 2008)

Ex-10.6 Compensation Arrangements with Outside Directors (Filed With SEC on November 14, 2007)

Ex-10.7 Loan and Security Agreement (Filed With SEC on November 14, 2007)

Ex-1.1 Form of Underwriting Agreement (Filed With SEC on October 15, 2007)

Ex-4.1 Specimen Certificate (Filed With SEC on October 15, 2007)

Ex-4.2 Investors' Rights Agreement (Filed With SEC on October 15, 2007)

Ex-10.1 Lease dated as of May 1, 2005 (Filed With SEC on October 15, 2007)

Ex-10.2 Lease dated as of May 1, 2006 (Filed With SEC on October 15, 2007)

Ex-10.3 Agreement dated as of August 28, 2003 (Filed With SEC on October 15, 2007)

Ex-10.4 Agreement dated as of June 30, 2004 (Filed With SEC on October 15, 2007)

Ex-10.5 Amended and Restated Loan and Security Agreement (Filed With SEC on October 15, 2007)

Ex-10.6 Loan and Security Agreement dated as of August 14, 2002 (Filed With SEC on October 15, 2007)

Ex-10.7 Loan and Security Agreement dated as of July 10, 2003 (Filed With SEC on October 15, 2007)

Ex-10.8 Payment Plan Agreement dated February 28, 2005 (Filed With SEC on October 15, 2007)

Ex-10.9 2000 Stock Option Plan (Filed With SEC on October 15, 2007)

Ex-10.10 Standard form of Incentive Stock Option Agreement (Filed With SEC on October 15, 2007)

Ex-10.11 Standard form of Nonqualified Stock Option Agreement (Filed With SEC on October 15, 2007)

Ex-10.12 2007 Stock Incentive Plan (Filed With SEC on October 15, 2007)

Ex-10.13 Form of Incentive Stock Option Agreement (Filed With SEC on October 15, 2007)

Ex-10.14 Form of Nonstatutory Stock Option Agreement (Filed With SEC on October 15, 2007)

Ex-10.15 Form of Restricted Stock Agreement (Filed With SEC on October 15, 2007)

Ex-10.16 Form of Change in Control Agreement (Filed With SEC on October 15, 2007)

Ex-10.17 Form of Indemnification Agreement (Filed With SEC on October 15, 2007)

Ex-10.18 Summary of 2007 Management Cash Compensation Plan (Filed With SEC on October 15, 2007)

Ex-10.19 Lease dated May 18, 2007 (Filed With SEC on October 15, 2007)

Ex-1.1 Form of Underwriting Agreement (Filed With SEC on September 26, 2007)

Ex-10.13 Form of Incentive Stock Option Agreement (Filed With SEC on September 26, 2007)

Ex-10.14 Form of Nonstatutory Stock Option Agreement (Filed With SEC on September 26, 2007)

Ex-10.15 Form of Restricted Stock Agreement (Filed With SEC on September 26, 2007)

Ex-4.1 Specimen certificate for shares of common stock (Filed With SEC on August 17, 2007)

Ex-10.12 2007 Stock Incentive Plan of the Registrant (Filed With SEC on August 17, 2007)

Ex-10.17 Form of Indemnification Agreement (Filed With SEC on August 17, 2007)

Ex-10.18 Summary of 2007 Management Cash Compensation Plan (Filed With SEC on August 17, 2007)

Ex-10.4 Agreement dated as of October 9, 2004 (ColoSpace, Inc.) (Filed With SEC on June 8, 2007)

Ex-10.10 Standard form of Incentive Stock Option Agreement (Filed With SEC on June 8, 2007)

Ex-10.11 Standard form of Nonqualified Stock Option Agreement (Filed With SEC on June 8, 2007)

Ex-10.20 Lease dated May 18, 2007 (Filed With SEC on June 8, 2007)

Ex-4.2 Investors' Rights Agreement (Filed With SEC on April 16, 2007)

Ex-10.1 Lease dated as of May 1, 2005 (Filed With SEC on April 16, 2007)

Ex-10.2 Lease dated as of May 1, 2006 (Filed With SEC on April 16, 2007)

Ex-10.3 Agreement dated as of August 29, 2003 (Filed With SEC on April 16, 2007)

Ex-10.5 Amended and Restated Loan and Security Agreement (Filed With SEC on April 16, 2007)

Ex-10.6 Loan and Security Agreement dated as of August 14, 2002 (Filed With SEC on April 16, 2007)

Ex-10.7 Loan and Security Agreement dated as of July 10, 2003 (Filed With SEC on April 16, 2007)

Ex-10.8 Payment Plan Agreement dated February 28, 2005 (Filed With SEC on April 16, 2007)

Ex-10.9 2000 Stock Option Plan, as amended, of the Registrant (Filed With SEC on April 16, 2007)

Ex-10.10 Standard form of Incentive Stock Option Agreement (Filed With SEC on April 16, 2007)

Ex-10.16 Form of Change in Control Agreement (Filed With SEC on April 16, 2007)

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SOUNDBITE COMMUNICATIONS INC Contracts & Agreements