Schedule A

the Company, at any time Without Cause (as defined below);

the Company, at any time for Cause (as defined below);

the Company, at the time of the determination of your Disability (as defined below);

you for Good Reason (as defined below); or

you for any other reason.

Acknowledgement. You acknowledge and agree that:

in the course of performing your duties and responsibilities during your employment with the Company, the Company shall give you access to and you will be entrusted with detailed confidential or proprietary information and trade secrets concerning the Company and its current or future subsidiaries, affiliates or associates (the “Confidential Information”) the disclosure of any of which to competitors of the Company or to the general public, or the use of the same by you outside your employment with the Company, would be highly detrimental to the interests of the Company and may result in irreparable injury to the

in the course of performing your duties and responsibilities hereunder, you will be a representative of the Company and its subsidiaries to third parties, and, as such, you will have significant responsibility for maintaining and enhancing the goodwill of the Company and such subsidiaries with such parties;

as a representative of the Company, you owe fiduciary duties to the Company, including to act in the best interests of the Company; and

the right to maintain the confidentiality of the Confidential Information, the right to preserve the goodwill and business advantage of the Company and the right to the benefit of any relationships with third parties that have developed by virtue of your employment hereunder constitute proprietary rights of the Company, which it is entitled to protect.

Confidential Information. You agree that during the Term and at all times after the Date of Termination you shall maintain the confidentiality of the Confidential Information and will not use any of the Confidential Information for your own purposes, or for any purpose other than those of the Company until the date, if any, on which: (i) the relevant information becomes available to the public or is made available to you from a source that is not bound by an obligation of confidentiality to the Company, its subsidiaries, affiliates or associates; or (ii) you are required to disclose such information by any court or governmental or regulatory authority of competent jurisdiction (in which case you shall be entitled to disclose or make use of such information only to the extent you are so required).

Non-Solicitation. You shall not, without the specific prior written consent of the Company, during the Term and for a period of two (2) years after the Date of Termination, either directly or indirectly, on your own behalf or on behalf of, or in partnership, jointly or in conjunction with, any other person, (i) solicit for employment, employ the services of or take any action to entice away or cause the termination of employment of, any person employed by or otherwise

Non-Competition. The purpose of this Subsection 5(d) is to protect the Confidential Information and to protect the Company from loss of goodwill and business advantage. For so long as you remain employed hereunder and for a period of one (1) year following the Date of Termination, you shall not, either individually or in partnership or jointly or in conjunction with any other person, as principal, agent, shareholder or in any other capacity whatsoever, directly or indirectly carry on or be engaged in or concerned with or have any ownership or other interest in, or advise, lend money to, guarantee the debts or obligations of, or permit your name or any part thereof to be used or employed by or associated with, any Competitive Business; provided that nothing contained herein shall prevent you from owning not more than 1% of any publicly traded class of shares of any company or from acting in any capacity on behalf of the Company or any of its subsidiaries. Notwithstanding the foregoing, if your employment is terminated by the Company without Cause or you terminate for Good Reason (i) the term Competitive Business as used in the immediately foregoing sentence shall mean only Convergys Corporation, Teleperformance SA, TeleTech Holdings, Inc., Sykes Enterprises, Inc. and NCO Group, Inc. and their direct and indirect subsidiaries and affiliates, and (ii) you may opt not to receive any portion of the Severance Payment and void the prospective application of this Subsection 5(d),

Return of Materials. All files, forms, brochures, books, materials, written correspondence, memoranda, documents, manuals, computer disks, software products and other data (including financial and other information) pertaining to the Company or its subsidiaries, affiliates or associates that may come into your possession or control shall at all times remain the property of the Company. Upon termination of your employment hereunder for any reason, you agree to immediately deliver to the Company all such property in your possession or directly or indirectly under your control. You agree not to make, for your personal or business use or that of any other party, reproductions or copies of any such property or other property of the Company or its subsidiaries, affiliates or associates.

Advice to Future Employers. For a period of two (2) years after the Date of Termination, if you, in the future, seek or are offered employment by another company, firm or person, you shall provide a copy of this Section 5 to the prospective employer prior to accepting employment with that prospective employer, but only if the prospective employer is in a Competitive Business.

Cooperation.    You agree to cooperate fully with the Company, its attorneys and representatives, in any litigation or administrative proceeding which the Company prosecutes or must defend in the future. You agree that you will not voluntarily cooperate with any person or entity pursuing any legal claim against the Company and you will not voluntarily provide information to any person or entity pursuing or investigating any legal claim against the Company unless subpoenaed or otherwise required by law to do so. You agree to provide the Company timely notice of any such subpoena or requirement. Nothing in this paragraph or this Agreement will alter in any way your duty to provide truthful testimony when subpoenaed or when otherwise required by law or when interviewed by regulatory agencies. Under this Agreement you have an affirmative duty to cooperate with regulatory agencies when legally required to do so, and nothing in this Agreement restricts your right to have private counsel. You agree that you will voluntarily cooperate with the Company's defense of any claim brought against the Company and about which you have knowledge as a result of your employment or performance of job duties while employed with the Company, including but not limited to meeting with counsel representing the Company in such defense and providing relevant and truthful information to such counsel without additional remuneration. You further agree to be reasonably available to respond to any questions relating to Company activities, transactions or compliance matters occurring during your employment. Such cooperation shall include, but not necessarily be limited to, making yourself available at reasonable times and locations to be interviewed by representatives of the Company and to be a witness, either by deposition or at trial, in any such litigation.

Reasonable and Necessary Restrictions. You acknowledge that the restrictions contained in this Section 5, in view of the nature of the business in which the Company is engaged, are reasonable and necessary in order to protect: (i) the Confidential Information; (ii) the Company from loss of goodwill and business advantage; and (iii) other legitimate business interests of the Company. You further acknowledge that any violation of this Section 5 will result in irreparable injury to the Company. In the event of a breach or a threatened breach by you of this Section 5, the Company is entitled to an injunction restraining you from the commission of the breach and to recover its attorneys’ fees, costs and expenses related to the breach or threatened breach. Nothing in this Section 5 may be construed as prohibiting the Company from pursuing any other remedies available to it for such breach or threatened breach, including recovery of money damages.

Construction. If any provision of this Agreement, including any provision of this Section 5, is invalid in part or in whole it will be deemed to have been amended, whether as to time, area covered or otherwise, as and to the extent required for its validity under applicable law and, as so amended, will be enforceable. The parties will execute all documents necessary to evidence

Consideration. The specific consideration for the covenants and agreements contained in the provisions of this Section 5 are: (i) your employment with the Company; (ii) the Company’s grant of access to the Confidential Information; and (iii) the Company’s obligation to make the Severance Payment if you are terminated Without Cause or for Good Reason; any one of which in and of themselves is specifically recognized and agreed to by you to be adequate and sufficient consideration for the enforcement and validity of the provisions of this Section 5, including, without limitation, the survival of said provisions pursuant to Section 13(f). You agree that if you are used, employed by or associated with any Competitive Business within 12 months following your Date of Termination, that you will not be entitled to receive the Severance Payment and will be required to repay a proportional amount of the Severance Payment for any period in which you were used, employed by or associated with any Competitive Business.

Notice. Any notice or other communication to be given in connection with this Agreement shall be in writing and may be given by personal delivery or facsimile transmission addressed to the recipient as follows:

if to you:

if to the Company:

Modification, Amendment and Waiver. No modification, amendment or waiver of any of the provisions of this Agreement shall be effective unless in writing and signed by the party to be bound thereby. A waiver of any provision of this Agreement by either party shall not be construed as a waiver of a subsequent breach or failure of the same provision, or a waiver of any other provision.

Entire Agreement. This Agreement constitutes the entire Agreement between the parties and supersedes all prior discussions, understandings and arrangements between the parties in respect thereof. For purposes of clarity, this Agreement replaces and supersedes, in its entirety, any prior employment agreement between you and the Company.

No Assignment. This Agreement shall inure to the benefit of and be binding upon your heirs, executors, administrators and legal personal representatives and the successors and assigns of the Company. This Agreement is personal to you and may not be assigned by you.

Severability. The invalidity or unenforceability of any provision or part of any provision of this Agreement shall not affect the validity or enforceability of any other provision or part thereof and any such invalid or unenforceable provision or part thereof shall be deemed to be severable, and no provision or part thereof shall be deemed dependent upon any other provision or part thereof unless expressly provided for herein.

Survival. The provisions of Sections 3, 4, 5, 6, 7, 8, 11, 12, and 13 shall survive any termination of this Agreement.

Acknowledgement of Understanding. You acknowledge that you: (i) have had sufficient time to review and consider this Agreement thoroughly; (ii) have read and understand the terms of this Agreement and your obligations hereunder; (iii) have obtained independent legal advice concerning the interpretation and effect of this Agreement; and (iv) you have entered into this Agreement voluntarily and without any pressure.

Interpretation. In this Agreement, unless a clear contrary intention appears: (a) the singular number includes the plural number and vice versa; (b) reference to any agreement, document or instrument means such agreement, document or instrument as amended or modified and in effect from time to time in accordance with the terms thereof; (c) “hereunder,” “hereof,” and words of similar import shall be deemed references to this Agreement as a whole and not any particular Section or other provision hereof; (d) “including”

Incorporation of Schedules. The schedules identified in this Agreement are incorporated herein by reference and made a part hereof.

Choice of Law. This Agreement will be governed by and construed in accordance with the laws of the State of Tennessee, without reference to the principles of conflict of laws.

President - Americas

Three (3) years from the date of execution of this Agreement. If either party does not give written notice of an intent to terminate this Agreement at least ninety (90) days before the expiration of the Term, this Agreement shall be automatically renewed for successive one-year period(s) until such notice is properly given.

President & Chief Executive Officer

January 1, 2012

Exempt; Full-time

$450,000 per annum - (While the Company currently pays base salary on a bi-weekly basis, the Company reserves the right to change the frequency with which it pays all of its employees.)

$550,000 (the “Signing Bonus”) payable $100,000 in the payroll disbursement paid for the period ended January 7, 2012, $225,000 in the payroll disbursement paid for the period ended March 3, 2012, and $225,000 in the payroll disbursement paid for the period ended April 14, 2012. Employee agrees that if Employee terminates his employment with the Company without Good Reason, or the Company terminates Employee’s employment with Cause, in each case, on or prior to December 31, 2012, then Employee shall only be entitled to receive and retain a portion (the “Earned Signing Bonus”) of the Signing Bonus equal to the sum of the product of $550,000 multiplied by a fraction, the numerator of which shall be the number of days elapsing from and including January 1, 2012 through the effective date of his termination, and the denominator of which shall be 365. Employee agrees he shall forfeit any portion of the Signing Bonus remaining unpaid as of the effective date of his termination and shall repay the Company the difference (if positive) between the amount of Signing Bonus payments he has actually received through the effective date of his termination and the amount of the Earned Signing Bonus. Repayment shall be made promptly following termination and in any event no later than 120 days after the effective date of termination, and the Company may offset other compensation owed Employee under paragraph 8 of this Agreement against the repayment obligation.

Upon approval by the Board of Directors of SITEL Worldwide Corporation of a new long term incentive plan, Employee shall be eligible to participate in such

Employee shall be eligible to participate in the Company’s annual global management incentive plan or equivalent plan (the “MIP”) as in effect from time to time, subject to the unqualified discretion of both the Chief Executive Officer and the Board of Directors or Compensation Committee of the Company’s indirect parent entity, SITEL Worldwide Corporation or its successor. Employee’s targeted MIP payment shall be $600,000 per annum, and award shall be based on achieving Company and individual goals, as established in writing and signed as agreed to by the President and Chief Executive Officer.

There are no changes to your current benefits eligibility. During the Term, you will be eligible to participate in the Company’s comprehensive benefits package pursuant to the Company’s then current policy that makes such plans available to its associates on a cost-shared basis, and which plans are designed with the intent to give you choices depending on your personal situation. Included in the benefits package are items such as medical insurance, dental insurance, associate life insurance/accidental death and dismemberment insurance, 401(k) plan, short and long-term disability plans, flexible spending accounts and paid holidays. You will be eligible to accrue up to twenty-four (24) paid vacation days for each calendar year; vacation shall be provided in accordance with Sitel’s general policies related to vacation.     

You will be expected to travel domestically and internationally as needed. The expenses associated with any such travel shall be borne by the Company in accordance with its then current policy.

If required, the Company will also provide you a corporate housing allowance of up to $3,000 per month.