Separation Agreement and General Release entered into with Michael C. Bisignano, dated March 15, 2021

1. Separation from Employment:  Your employment at Terminix will end, effective March 15, 2021 (“Separation Date”) and you will no longer hold any other position as officer or director with Terminix or any of its subsidiaries or affiliates.

2. Severance Benefits.  In exchange for your promises as set forth in this Agreement, and subject to your compliance with the terms and conditions hereof, Terminix agrees to provide you with the following severance benefits:

a. Salary Continuation.  You will receive payments in the total gross amount of $454,500.00 (the “Salary Continuation Payments”), which equals 52 weeks of your current base salary.

b. Target Bonus.  You will receive payments totaling $272,700.00 (the “Target Bonus”), which equals your target bonus under the Terminix Annual Bonus Plan for the 2021 Plan year.

c. COBRA Subsidy.  If you participate in Terminix’s Health and Welfare Benefit Plan and elect to continue your medical coverage under the Plan pursuant to the Consolidated Omnibus Reconciliation Act (COBRA), you will receive a one-time lump sum payment of $10,000.00, which equals the difference between your monthly COBRA premiums and your premiums as an active employee for 12 months.  This payment will be made on the first practicable regularly scheduled pay date after the Company receives notice of your election to continue coverage under COBRA.

d. Career Transition Assistance.  The Company will pay for executive-level career transition services for you with its outplacement services provider for up to 12 months, subject to its normal outplacement services program.  If you wish to initiate career transition services, you must do so within 60 days of your Separation Date by calling ###-###-####, ext. 888 or go to www.lhh.com/register.

3. Other Benefits. Upon separation of employment, you may be eligible for payout or benefits under the following policies, compensation plans and benefit plans, even if you do not sign this Agreement:

a. Group Health Insurance.  If you participate in or are eligible to participate in the Company Health and Welfare Benefit Plan, your eligibility to participate will end on your last day of employment. You will become eligible for continuation of coverage under COBRA on the first day following the last day of employment.  You are solely responsible for the payment of any premiums for COBRA coverage.

b. Accrued unpaid wages.  You will be paid any accrued, unpaid wages through your Separation Date (including any accrued, unused vacation time as reflected in Terminix’s HRIS system) on the first regularly scheduled pay date following your Separation Date or within the time period required by applicable law.

c. PSRP/401K.  If you participate in the Company Profit Sharing and Retirement Plan (“PSRP”), your eligibility to participate will end on your Separation Date.  Any Company match credited to your account will follow the

d. DCP.  If you participate in the Company Deferred Compensation Plan (“DCP”), your eligibility to participate in the DCP will end on your Separation Date. Any balance in your DCP account will be distributed or held in accordance with your prior elections, subject to the terms of the DCP and applicable rules and regulations.

e. Stock Plans.  If you participate in any Company stock plans, including the Amended and Restated ServiceMaster Global Holdings, Inc. Stock Incentive Plan, as amended and restated as of October 25, 2012 (“MSIP”), the Amended and Restated ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan, as amended and restated as of April 27, 2015, and/or the ServiceMaster Global Holdings, Inc. Employee Stock Purchase Plan (or the applicable successor plans), any account balances, stock options, restricted stock units or other equity held by you as of your Separation Date are subject to the terms and conditions of the applicable stock plans.  This Agreement does not change the terms of those plans, and for the avoidance of doubt, any equity awards outstanding an unvested as of your Separation Date shall be forfeited without vesting or payment in accordance with the terms of the applicable stock plans. 

4. Release and Covenant Not to Sue. 

a. Release:  In exchange for the consideration provided to you in this Agreement, you hereby release and forever discharge Terminix, its past and present parent entities, subsidiaries, divisions, limited partnerships, affiliated corporations, successors and assigns,  as well as their respective past and present directors, managers, officers, partners, agents, employees, insurers, attorneys, servants, and each of them, separately and collectively (“Releasees”), from any and all known and unknown claims, charges, complaints, liens, demands, causes of action, obligations, damages and liabilities, known or unknown, suspected or unsuspected, whether or not mature or ripe (“Claims”), that you ever had and now have against any of the Releasees, including, but not limited to, Claims arising out of or in any way related to your employment with or separation from the Company.  This includes, but is not limited to, Claims based on statutes, torts, contracts and common law, Claims for discrimination, wrongful discharge, harassment, retaliation, and unpaid wages, Claims arising under Title VII of the Civil Rights Act of 1964, the Fair Labor Standards Act (“FLSA”), Family Medical Leave Act (“FMLA”), the Americans with Disabilities Act, the Age Discrimination in Employment Act, the Worker Adjustment and Retraining Notification Act, the Employee Retirement Income Security Act, and any applicable federal, state or local law or regulation governing the employment relationship. You understand that this Agreement includes a release of all known and unknown claims through the Effective Date. 

b. Limitation of Release:  Nothing in this Agreement will prohibit you from filing a charge of discrimination with the National Labor Relations Board, the Equal Employment Opportunity Commission (“EEOC”) or an equivalent state civil rights agency.  Further, nothing in this Agreement shall be construed to waive any right that is not subject to waiver by private agreement under federal, state or local employment or other laws, such as claims for workers’ compensation or unemployment benefits or any claims that may arise after the Effective Date.

c. Covenant Not To Sue.  To the extent that any Claims covered by the scope of the release herein are not subject to waiver by this Agreement under applicable law (including, without limitation, any Claims arising under or related to FMLA, FLSA, and any other local, state or federal statute governing employment and/or the payment of wages and benefits), you hereby covenant and agree not to sue or otherwise seek any remedy or other form of relief against any of the Releasees relating to such Claims.

d. Representations: You represent that you (i) have been provided all benefits due under the Family and Medical Leave Act and any applicable state or local law; (ii) have received all wages due, including any overtime pay, bonus pay and commissions; (iii) that you have received all meals and rest breaks to which you were entitled under the Fair Labor Standards Act and any applicable state and local law; and (iv) that you have not had any work-related accidents or injuries that you have not previously reported in writing to the Company.

5. Confidential Information.  You acknowledge and agree that (a) you have not used or disclosed any Confidential Information other than as necessary in the ordinary course of performing your duties as a Terminix employee for the benefit of Terminix, and (b) you will keep in confidence and trust all Confidential Information known to you, and will not use or disclose such Confidential Information without the prior written consent of Terminix.  As used in this Agreement, “Confidential Information” means (a) all trade secrets, proprietary information, business techniques and processes, technical know-how and other non-public information (including customer, supplier, marketing and financial

6. Restrictive Covenants.  For a period of 12 months following your Separation Date, you shall not, either personally or in concert with any other person (a) induce or encourage any Terminix employee to terminate his/her employment or seek employment or association with any other person, business or entity; (b) own (other than as a passive shareholder of less than 1% of publicly traded stock), manage, operate, become employed by or provide service to any company that competes with Terminix; (c) solicit or sale any product or service in competition with Terminix to any person, business or other entity that is a customer of Terminix; or (d) interfere with Terminix’s relations with any of its customers, franchisees, subcontractors, consultants, vendors or business partners.  This Agreement is in addition to and does not supersede any other agreements prohibiting non-interference or competition with Terminix.

7. Code of Ethics and Business Conduct.  You previously have been provided or have access through the Company intranet site to the Company Code of Ethics and Business Conduct (the “Code”).  The discovery of any failure by you to abide by the Code, whenever discovered, shall entitle the Company to exercise any and all available legal remedies, including the suspension and recoupment of any payments made or due under this Agreement and any other agreements between the parties.

8. Return of Terminix Property.  You agree to return to Terminix all Terminix property, equipment and materials, including, but not limited to, any company vehicle, any laptop computer and peripherals; any cell phone or other portable computing device; any telephone calling cards; keys; Terminix identification card; any credit or fuel cards; and all tangible written or graphic materials (and all copies) relating in any way to Terminix or its business, including, without limitations, documents, manuals, customer lists and reports, as well as all data contained on computer files, “thumb” drives, “cloud” services, or other data storage device, or home or personal computers.  

9. Assistance.  You agree to provide information to Terminix as requested to help transition your job duties and to cooperate fully with the Company and its counsel with respect to any claims, investigations, legal proceedings or other matters relating to your employment or about which you have knowledge.  You further agree to notify Terminix’s General Counsel immediately in the event you are asked to assist or supply information to any person or entity regarding any such matters.

10. Non-Disparagement.  You agree that you will refrain from taking actions or making statements, written or oral, which criticize, disparage or defame the business, goodwill or reputation of Terminix (including its products and services), its directors, officers, executives, subsidiaries, parent entities, and/or employees or making statements which could adversely affect the morale of other employees.  Similarly, the Company will instruct its chief executive officer and other executive officers to refrain from making any statements to third parties that disparage or defame you.  You agree to direct any prospective employers seeking to verify your employment data to The Work Number (www.theworknumber.com or ###-###-####; company code “12319”), an on-line employment verification service operated by Equifax Workforce Solutions. Nothing in this Agreement precludes either party from (a) making any report or disclosure to a government agency to the extent required or protected by statute, regulation or other applicable law; or (b) testifying truthfully in any legal proceedings to the extent compelled by a valid subpoena.

11. Severability.  You and Terminix agree that to the extent that any portion of this Agreement may be held to be invalid or legally unenforceable, the remaining portions will not be affected and will be given full force and effect.

12. Dispute Resolution.  Any dispute or controversy between you and Terminix, whether arising out of or relating to this Agreement, the breach of this Agreement, or otherwise, shall be subject to The Terminix We Listen Dispute Resolution Plan in effect on your Separation Date, which provides the mandatory and exclusive remedy and procedure for disputes between you and Terminix.  Notwithstanding the foregoing, you agree that Terminix may seek a temporary restraining order and/or preliminary injunction in any court of competent jurisdiction, without the posting of a bond, in order to preserve the status quo or to enforce the covenants in this Agreement.

13. Notices. All notices required or permitted pursuant to this Agreement shall be in writing and shall be deemed effectively given: (a) if to Terminix, when sent by electronic mail with confirmation of delivery; (b), if to you, (i)  upon personal delivery, (ii) when sent by electronic mail with confirmation of delivery, (iii) five days after having been sent by registered or certified mail, return receipt requested, postage prepaid, or (iv) one day after deposit with a nationally recognized overnight courier, specifying next day delivery, with written verification of receipt. Such notice shall be addressed as follows:

14. Governing Law and Venue.  The interpretation, construction and performance of this Agreement shall be governed by and construed and enforced in accordance with the internal laws of the State of Tennessee without regard to the principle of conflicts of laws.  Subject to the dispute resolution provisions herein, any judicial proceeding arising from and relating to this Agreement shall be brought in courts having competent jurisdiction located in the State of Tennessee, which shall be the exclusive forum for resolving such disputes.  Both parties consent to the personal jurisdiction of such courts for the purposes of this Agreement.  The parties shall stipulate in any proceeding that this Agreement is considered for all purposes to have been executed and delivered in the State of Tennessee.

15. Taxes.  Unless otherwise specified, all payments contemplated by this Agreement shall be subject to applicable payroll taxes and other required withholdings.  This Agreement is intended to comply with the requirements of Section 409A of the Internal Revenue Code of 1986, as amended (the “Code”), and shall be interpreted and construed consistently with such intent.  Payments provided herein are intended to be exempt from Section 409A of the Code to the maximum extent possible under either the separation pay exemption pursuant to Treasury regulation §1.409A-1(b)(9)(iii) or as short-term deferrals pursuant to Treasury regulation §1.409A-1(b)(4), and for such purposes, each payment under this Agreement shall constitute a “separately identified” amount within the meaning of Treasury regulation §1.409A-2(b)(2).  In the event the terms of this Agreement would subject you to taxes or penalties under Section 409A of the Code (“409A Penalties”), you shall cooperate diligently with the Company to amend the terms of this Agreement to avoid such 409A Penalties, to the extent possible; provided, that in no event shall the Company be responsible for any 409A Penalties that arise in connection with any amounts payable under this Agreement.    You understand that the Company has not provided any advice regarding the tax liability resulting from this Agreement and you shall not rely upon any representations or policies of the Company related to taxation.  You are advised to seek the advice of your own personal tax advisor or counsel as to the tax treatment of any payments contemplated by this Agreement.  The Company specifically disclaims that it has responsibility for the proper calculation or payment of any taxes which may be due other than for standard statutory withholding.

16. Entire Agreement.  You and Terminix agree that this Agreement constitutes the complete understanding between you and Terminix regarding the matters herein and that no other promises or agreements, express or implied, will be binding between you and Terminix unless signed in writing by you and Terminix.  This Agreement fully supersedes and replaces any and all prior agreements or understandings, if any, between you and Terminix on any matter that is addressed in this Agreement (including, without limitation, that certain offer letter dated [DATE] originally entered into by and between you and ServiceMaster), with the exception of confidentiality/non-solicitation/non-compete

17. OWBPA Notice.  Pursuant to the federal Older Workers Benefit Protection Act, you are advised as follows:

18. Effective Date:  This Agreement becomes effective on the 8th day after you sign, provided you do not revoke the Agreement as provided above.