SECOND AMENDMENT TO CALL CENTER SERVICES AGREEMENT BETWEEN MCI WORLDCOM COMMUNICATIONS, INC. AND RMH TELESERVICES INC.
Exhibit 10.4
SECOND AMENDMENT TO
CALL CENTER SERVICES AGREEMENT
BETWEEN MCI WORLDCOM COMMUNICATIONS, INC.
AND RMH TELESERVICES INC.
COME NOW MCI WORLDCOM Communications, Inc. (“MCI”) and RMH Teleservices, Inc. (“RMH”), and in consideration of the mutual provisions contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, hereby agree to amend the Call Center Services Agreement between MCI WORLDCOM Communications, Inc. and RMH Teleservices, Inc. effective as of November 27, 2001 (the “Agreement”), as follows:
This Amendment is entered into effective March 28, 2002.
| 1. | By means of this Amendment, the Parties add to the RMH Centers that Center located at 3200 Island Highway North, Nanaimo, British Columbia, Canada (“Nanaimo Center”). | ||
| 2. | Pursuant to Section 3.1, the Implementation Date for the Nanaimo Center is April 1, 2002. | ||
| 3. | RMH will provide MCI an operational credit for the Nanaimo Center of [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] on invoices as directed by MCI. | ||
| 4. | Pursuant to Section 4.1.1, the Annual Handle Minute Commitment for the Nanaimo Center is [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]. There will be no Annual Handle Minute Commitment for the first year of this Amendment. | ||
| 5. | Pursuant to Section 4.1.2, the Annual Work Hour Commitment for the Nanaimo Center is [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]. There will be no Annual Work Hour Commitment for the first year of this Amendment. | ||
| 6. | Pursuant to Section 4.8, the following Equipment List constitutes MCI Equipment specific to the Nanaimo Center. |
| Item Qty Cost | Owner |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
EXECUTION COPY
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| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
| [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] | MCI |
MCI Cost Subtotal [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]
| 7. | Except as otherwise set forth herein, the terms and conditions contained in the Agreement are unchanged. | ||
| 8. | This Amendment, together with the Agreement (together the “Agreement”) constitutes the entire agreement between the Parties with respect to the subject matter hereof and all prior agreements and representations of the Parties related to these matters, whether written or oral, are merged herein and shall be of no further force or effect. This Agreement cannot be changed or modified except in writing signed by both Parties. |
IN WITNESS WHEREOF, the Parties have executed this Agreement through their authorized representatives.
| RMH TELESERVICES, INC. | MCI WORLDCOM COMMUNICATIONS, INC. | ||
| | | ||
| Signature | Signature | ||
| | | ||
| Name | Name | ||
| | | ||
| Title | Title |
EXECUTION COPY
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