Cash and cash equivalents

Exhibit 10.4

Human Resources
Direct ###-###-####
***@***

TRANSMITTED VIA EMAIL

March 8, 2011

Greg Gianforte
RightNow Technologies

Dear Greg,

The purpose of this letter is to amend the terms of your ongoing employment by providing for new severance benefits. This letter sets out all of your entitlements to severance in the event of termination of employment, and replaces any previous offer letter to the extent of any inconsistency.

Any capitalized terms in this letter shall have the same meaning as in the attachment to this letter.

Termination of Employment: You will receive the following benefits if your employment with the Company (or any successor company or affiliated entity with which you are then employed) is terminated by the Company or such other employer without Cause:

	(i)		acceleration of 37.5% of your then unvested stock options in connection with all stock option awards made on or after February 25, 2011, and subject to the terms and conditions of each such stock option agreement that is executed by you and the Company;
	(ii)		18 months salary continuation at your then current base salary; and
	(iii)		reimbursement of the cost of your COBRA premium for a maximum of 18 months provided you continue to be eligible for COBRA.

Termination of Employment following a Change of Control: In lieu of the benefits referred to above, you will receive the following benefits if (a) your employment with the Company (or any successor company or affiliated entity with which you are then employed) is terminated by the Company or such other employer without Cause within three months before, or eighteen months following the date of a Change in Control of the Company; or (b) your employment with the Company (or any successor company or affiliated entity with which you are then employed) is terminated by you for Good Reason within three months before or eighteen months following the date of a Change in Control of the Company:

	(i)		acceleration of 100% of your then unvested stock options in connection with all stock option awards made on or after February 25, 2011, and subject to the terms and conditions of each such stock option agreement that is executed by you and the Company;
	(ii)		24 months salary continuation at your then current base salary;
	(iii)		reimbursement of the cost of your COBRA premium for a maximum of 18 months provided you continue to be eligible for COBRA:
			provided that the benefits referred to in paragraphs (i), (ii) and (iii) are subject to reduction to avoid a negative tax consequence to you. Your benefits will be reduced by the amount necessary to prevent any part of any payment or benefit received by you from being treated as an “excess parachute payment” under section 280G(b)(1) of the Internal Revenue Code, but only if and to the extent such reduction will also result in a greater after tax benefit to you than the after tax benefit to you of the severance payments computed without regard to any reduction.

All other terms and conditions in your current offer of employment will remain in place, and will not be affected by this change. In addition, nothing in this letter changes the terms and conditions of any existing stock option agreements that you have with the Company, including any rights to acceleration that you have under those agreements.

Please sign below to acknowledge your acceptance of this offer, and return it me by March 25, 2011.

Sincerely,

Tory Atkins		Greg Gianforte
Director, Human Resources

ATTACHMENT

DEFINITIONS

“Change in Control” shall mean a change in ownership or control of the Company effected through any of the following transactions:

	1.		merger, consolidation or other reorganization unless securities representing more than 50% of the total combined voting power of the voting securities of the successor corporation are immediately thereafter beneficially owned, directly or indirectly and in substantially the same proportion, by the persons who beneficially owned the Company’s outstanding voting securities immediately prior to such transaction;
	2.		the sale, transfer or other disposition of all or substantially all of the Company’s assets;
	3.		the acquisition, directly or indirectly by any person or related group of persons (other than the Company or a person that directly or indirectly controls, is controlled by, or is under common control with, the Company), of beneficial ownership (within the meaning of Rule 13d-3 of the Exchange Act) of securities possessing more than 50% of the total combined voting power of the Company’s outstanding securities pursuant to a tender or exchange offer made directly to the Company’s stockholders; or
	4.		a change in the composition of the Board of Directors over a period of 36 consecutive months or less such that a majority of the directors ceases, by reason of one or more contested elections for directorship, to be comprised of individuals who either (i) have been directors continuously since the beginning of such period or (ii) have been elected or nominated for election as directors during such period by at least a majority of the directors described in clause (i) who were still in office at the time the Board of Directors approved such election or nomination.

Following a Change in Control, “Company” shall refer to the successor corporation in the transaction.

Termination of employment for “Cause” shall mean termination by the Company of your employment based upon (i) the willful and continued failure by you substantially to perform your duties and obligations (other than any such failure resulting from your incapacity due to physical or mental illness or any such actual or anticipated failure resulting from your termination for “Good Reason” as defined below), (ii) your conviction or plea bargain in connection with the commission or alleged commission of any felony or gross misdemeanor involving moral turpitude, fraud or misappropriation of funds, or (iii) your willful engaging in misconduct which causes substantial injury to the Company, its other employees or its

clients, whether monetarily or otherwise. For purposes of this paragraph, no action or failure to act on your part shall be considered “willful” unless done, or omitted to be done, by you in bad faith and without reasonable belief that your action or omission was in the best interests of the Company.

“Good Reason” shall mean the occurrence of any of the following events following a Change in Control, except for the occurrence of such an event in connection with the termination of your employment by the Company (or any successor company or affiliated entity then employing you) for Cause, Disability or death:

	1.		the assignment to you of employment duties or responsibilities which are not substantially comparable in responsibility and status to the employment duties and responsibilities you held immediately prior to the Change in Control;
	2.		a reduction in your base salary as in effect immediately prior to the Change in Control or as the same may be increased from time to time during the term of this Agreement; or
	3.		requiring you to work in a location more than 50 miles from your office location immediately prior to the Change in Control, except for requirements of temporary travel on the Company’s business to an extent substantially consistent with your business travel obligations immediately prior to the Change in Control.