SOFTWARE LICENSE AGREEMENT
Exhibit 10.8
SOFTWARE LICENSE AGREEMENT
SOFTWARE LICENSE AGREEMENT (Agreement), dated as of July 23, 2007 by and between Orbitz Worldwide, LLC, a Delaware limited liability company with its address at 500 West Madison Street, Suite 1000, Chicago, IL 60661 (Orbitz) and ITA Software, Inc., a Delaware corporation with its address at 141 Portland Street, 7th Floor, Cambridge, MA 02139 (ITA).
WHEREAS, ITA has developed a software product known as QPX (as further defined below), which has a capability to search, select, sort and price air fares; and
WHEREAS, Orbitz operates the Orbitz Sites (as further defined below); and
WHEREAS, Orbitz wishes to license QPX to provide information for the Orbitz Sites as well as for White Label Sites and Third Party Sites (as further defined below) as further set forth herein;
WHEREAS, Orbitz and ITA are presently parties to an Amended and Restated Software License Agreement dated as of May 15, 2002, which agreement expires by its terms on September 30, 2007 (the Existing Agreement); and
WHEREAS, Orbitz and ITA desire to extend the Existing Agreement and to enter into a new agreement to become effective upon the expiration of such extension, so as to assure Orbitz continued access to QPX following such expiration;
NOW, THEREFORE, in consideration of the foregoing the parties hereby agree as follows:
1. DEFINITIONS
(a) Agreement Month means each one-month period during an Agreement Year.
(b) Agreement Year means each successive period of twelve Agreement Months during the term of this Agreement, beginning on the Commencement Date.
(c) Annual Minimum has the meaning set forth in Section 8(a).
(d) Commencement Date means January 1, 2008.
(e) CPI Increase means the change (as of the date the most recently available) in the Bureau of Labor Statistics Consumer Price Index All Items (as reported in the Wall Street Journal) from a base of January of the immediately preceding year through January of the year for which such change applies.
(f) Documentation means the Application Program Interface (API) for QPX attached hereto as Appendix 1.
(g) End Users means end users who access QPX at a Site.
(h) Insolvency Event, with respect to either party, means any of the following: (i) such party at any time ceases to conduct business in the ordinary course; (ii) such party files a voluntary petition in bankruptcy or any voluntary proceeding relating to insolvency, receivership, liquidation or composition for the benefit of creditors; or (iii) such party becomes the subject of an involuntary petition in bankruptcy or any involuntary proceeding relating to insolvency, receivership, liquidation or composition for the benefit of creditors, if such petition or proceeding is not dismissed within sixty (60) days of filing.
(i) Look-to-Book Ratio, with respect to any Orbitz Site or White Label Site, means the ratio of Queries from such Site (including Queries that are not User Queries, as defined in Section 2(b)(vii)) to
Portions of this exhibit marked by an (***) have been omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment pursuant to Rule 24b-2.
PNRs created on such Site; and, with respect to Third Party Sites, means the ratio of Queries (including Queries that are not User Queries) on such Site to PNRs created on an Orbitz Site as a result of referrals from such Third Party Site or otherwise deriving from the information provided to such Third Party Site by Orbitz.
(j) Online Users means end users (i.e. persons not in the business of providing travel services to others) who access QPX at a Site for the purpose of viewing fares, schedules, seat availability, or purchasing air travel, including (without limitation) users who call an Orbitz customer service agent who accesses QPX at an Orbitz Site.
(k) Orbitz Data has the meaning set forth in Section 7.
(l) Orbitz Sites means, collectively, the World Wide Web travel sites located at the URLs www.orbitz.com, www.cheaptickets.com, www.ebookers.com, www.hotelclub.com, www.ratestogo.com, and other web sites owned and operated by Orbitz that Use QPX. For the avoidance of doubt, a web site owned by Orbitz that does not Use QPX will not be considered an Orbitz Site for purposes of this Agreement.
(m) Orbitz White Label Customer means the operator of a White Label Site.
(n) Per-PNR Fee has the meaning set forth in Section 4(d).
(o) Person means any individual, firm, corporation, partnership, limited liability company, trust, joint venture or governmental or administrative agency or authority, or any other entity, and shall include any successor (by merger or otherwise) of such entity.
(p) QPX-Powered PNR means a passenger name record (PNR) created in a system (such as a reservations system of an airline or a CRS) by or on behalf of any Online User; provided, however, that a PNR in which the marketing carrier is one with respect to which there are Booking Issues (as defined in Section 8(c)) and with respect to which Orbitz is using another data source, as permitted by such Section, shall not be considered a QPX-Powered PNR. For the purposes hereof, a QPX-Powered PNR created shall be deemed to refer to all QPX-Powered PNRs created, whether or not subsequently cancelled; i.e., gross PNRs, not net PNRs; except that the following shall not be included within the definition of QPX-Powered PNR: (1) PNRs cancelled during the same calendar day as they are created; (2) PNRs created for test purposes, at Orbitz Sites or White Label Sites, which are subsequently cancelled. A passenger name record that is not a QPX-Powered PNR shall be referred to as a Non-QPX-Powered PNR.
(q) QPX means, at any time, the then-current version of ITAs Travel Planning Software product and related software products, all as described more fully in the Documentation. QPX includes ITAs availability management system (both its dynamic calculating availability system and its system for processing other types of availability data such as so-called AVS data), known as DACS, but specifically excludes functionality for award travel and automated refund/reissue.
(r) Query means a query from Orbitz to QPX.
(s) Site means an Orbitz Site, a White Label Site or a Third Party Site.
(t) SOWs has the meaning set forth in Section 4(a).
(u) Third Party Site has the meaning set forth in Section 2(d).
(v) Upgrade Releases shall have the meaning set forth in Exhibit A.
(w) Use of QPX means, with respect to an Online User, that Orbitz provides information to such Online User which includes any information derived from the response to a Query.
(x) White Label Site has the meaning set forth in Section 2(c).
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2. SERVICES TO BE PROVIDED; RESTRICTIONS
(a) License Grant. ITA grants Orbitz a worldwide, nonexclusive, irrevocable (except as expressly set forth herein) license to use, perform and display QPX in accordance with the terms of this Agreement. Orbitz may use QPX to generate, sort, price and select airline itineraries and determine availability of selected flights, classes of service and booking codes, in order to provide travel planning and related services to End Users.
(b) Rights and Restrictions.
(i) Except as provided in this Agreement, Orbitz shall not have the right to sublicense or transfer QPX.
(ii) Except as provided in Section 2(c), Orbitz shall not have the right to use QPX to provide services to an airline or to an affiliate of an airline which is engaged in the business of selling travel on such airline.
(iii) Orbitz may make copies of QPX executables for hosting, staging, back- up, disaster recovery, testing or archival purposes, and as necessary to utilize QPX in its business, subject to the other terms and conditions of this Agreement.
(iv) Orbitz shall be permitted to use (including via a network) QPX on a worldwide basis and on an unlimited number of machines without restriction as to the number of users, but only subject to the restrictions and limitations contained herein.
(v) Orbitz agrees that it shall not reverse engineer, disassemble, decompile, modify, profile or monitor QPX for any purpose whatsoever, nor will Orbitz implement or permit procedures such as port scans, tiger attacks or other techniques designed to gain access to QPX (or to computers running QPX) which have not been specifically authorized by ITA; provided, however, that Orbitz may monitor the operation of the programs with ITAs prior consent, which will not be unreasonably withheld, provided that such monitoring is in accordance with all the other provisions of this Agreement. The foregoing provision shall not be deemed to prohibit Orbitz from monitoring the inputs to or outputs from ITAs Application Program Interfaces (APIs). Without limiting the foregoing, Orbitz specifically agrees that it will not observe, read, copy, profile or monitor the contents of any Packets, as defined below (or write or use any software program which permits or enables any of such activities), for any purpose whatsoever; provided, however, that Orbitz may monitor external characteristics of Packets such as volume of Packets moving across the network or the size of Packets. In addition, Orbitz shall have the right to monitor, through the use of passive monitoring agents that at no time during their operations would result in changing configurations, changing the intended operation of the system, or degrading performance, the performance (i.e, uptime, disk space usage, bandwidth performance, memory utilization, etc.) of the hardware and equipment on which QPX is running at the Orbitz data center. As used herein, Packet means a file or packet of data which is sent (either over a network or within a single computer) from one program comprised in QPX to another program comprised in QPX; provided that a Packet shall not include any data input by an End User or Orbitz, any data output by QPX to an End User or Orbitz, or any Orbitz Data.
(vi) Except as expressly set forth in this Agreement, Orbitz shall not have any right to make, prepare or reproduce derivative works of QPX.
(vii) In responding to a query from an Online User (a User Query), Orbitz (and any Orbitz White Label Customer and any Third Party Site) may only use information obtained as a result of a Live Query i.e., a Query to QPX that directly results from and relates to the User Query. For the avoidance of doubt, the foregoing shall be deemed to prohibit Orbitz or an Orbitz White Label Customer
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or Third Party Site from answering User Queries using cached information. For the purposes hereof, cached information means, with respect to any Live Query from an Online User, information retained or stored by Orbitz or an Orbitz White Label Customer or Third Party Site that was originally obtained from (1) a User Query from a different Online User, (2) User Queries that were performed at an earlier time, or (3) Queries submitted by Orbitz or an Orbitz White Label Customer or Third Party Site to QPX that do not directly result from or relate to User Queries. Orbitz will not be considered to have displayed cached information if it uses its Deal Detector functionality (i.e., Orbitz sends a destination and price, and possibly dates of travel, to an Online User that has previously informed Orbitz of his or her interest in such destination), lead pricing promotion (i.e., Orbitz sends a destination and price to an Online User that it believes may be interested in travel to such destination), or Orbitz Insider desktop application (i.e., desktop version of Deal Detector) so long as, in each case, the following conditions are met: (A) in each such case, Orbitz proactively sends (via email or other similar means) to an Online User information derived from a Query; (B) such Online User has not made a User Query at the time when Orbitz provides such information to such Online User; (C) the information provided to the Online User does not include more than one price (i.e., $179 one-way to Fort Lauderdale), may (in the case of Deal Detector or Orbitz Insider, but not lead pricing) include dates but does not include times of travel, and does not include information about more than one itinerary; (D) Orbitz makes a unique Query with respect to each Online User to which information is provided (i.e., if Orbitz wishes to provide information about the same city-pair and dates to three Online Users, it performs three Queries and not one Query); (E) the Online User is unable to obtain the details of an itinerary, or information about any other or similar itineraries, without going to an Orbitz Site and performing a User Query; (F) the purpose of such functionality is to cause a User to perform a Live Query and to promote booking of a PNR by an Online User; and (G) the total number of such Queries (i.e., Deal Detector; lead pricing, to the extent lead pricing is automatically, rather than manually, shopped; Orbitz Insider and any other Queries that are not Live Queries) (Non-Live Queries) may not exceed (***)% of the total number of Live Queries performed at the Orbitz Sites. If the total number of Non-Live Queries exceeds (***)% of the total number of Queries performed at the Orbitz Sites, then, subject to the last sentence of Section 8(d) Orbitz will pay a fee (Non-Live Query Fee) of $(***)/Non-Live Query for such Non-Live Queries in excess of (***)% of the total number of Queries. Notwithstanding the foregoing, Orbitz or an Orbitz White Label Customer or Third Party Site shall have the right to store or cache information obtained as a result of a User Query made at one time during a single user session for purposes of saving such information for use at a later time within such session as long as such use does not occur more than thirty minutes after such User Query; provided, that in the event that the Online User that performed the original User Query has commenced purchasing a ticket and has not completed such process by the expiration of such 30-minute period, then such thirty-minute period may be extended (with respect to the results of such Live Query only) for a period sufficient for such Online User to complete such purchase, up to a maximum of 60 minutes. The parties intention is that Orbitzs and/or Orbitz White Label Customers and/or Third Party Sites use of information obtained from a User Query by a User will never be used in such a way as to appear to another User (Other User) in response to such User Query of the Other User, and should not replace or reduce the necessity for live queries, but rather will be intended to cause the Other User to submit a new User Query.
(viii) Orbitz may not provide any information derived from QPX (whether or not combined with other information derived from another source) to any third party other than an Online User of an Orbitz Site, except as provided in sections 2(c) or 2(d) below.
(ix) If any software provided by ITA to Orbitz is lost or damaged, then ITA will provide another copy, free of charge.
(x) Orbitz may not, except for carriers for which ITA does not have data and except as permitted by Section 8(c), incorporate search results that are not generated by QPX (each itinerary comprised in such search results are referred to as a Non-QPX Solution) into a matrix display that
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includes results generated by the Use of QPX. Further, Non-QPX Solutions resulting from Booking Issues pursuant to Section 8(c) may not comprise more than (***)% of the total number of itineraries comprised in such matrix display, and Non-QPX Solutions resulting from any combination of Booking Issues and carriers for which ITA does not have data may not comprise more than (***)% of the total number of itineraries comprised in such matrix display; provided that ITA recognizes that such percentages may be exceeded in individual markets as a result of the dominance of certain carriers, and that such isolated instances will not be deemed to violate this Section 2(b)(ix).
(c) White Label Sites. Orbitz may incorporate QPX into a white label travel web site, referred to hereunder as a White Label Site. In order to be considered a White Label Site, a web site must fulfill the following conditions:
(i) Orbitz must provide the site with a product incorporating both QPX shopping and an Orbitz booking capability, and that consists of materially greater functionality than that of QPX alone;
(ii) the site must not contain any air-related functionality other than that provided by Orbitz, and must otherwise have substantially the same functionality for the same booking path as the Orbitz site but be branded with the Orbitz White Label Customers brand;
(iii) Queries will not be submitted to QPX directly from the White Label Site, but instead will go through the Orbitz presentation layer code (i.e., all white label customers will gain access to Orbitz via an Orbitz-provided API);
(iv) the site must not contain any files related to air functionality that are not supplied by Orbitz other than static files such as .gif or .jpeg files; i.e., the white label customer may customize only the front end appearance of the site.
In addition, the following terms will apply to Orbitzs provision of QPX to a White Label Site:
(v) Orbitz will provide written notice to ITA of any new arrangement to provide a White Label Site.
(vi) Orbitz may not, without ITAs prior approval, use QPX to provide any services to airlines, except that Orbitz may (A) offer a packaged product to a niche portion of an airline web site (such as vacation travel), where such packaged offerings consists, at a minimum, of air-related services bundled with car and/or hotel, and (B) continue to provide a niche corporate travel offering to United Airlines and American Airlines substantially as currently provided.
(vii) All the restrictions set forth in Section 2(b) and this Section 2(c) will apply to any White Label Site as well as to Orbitz, and Orbitz agrees that either (A) Orbitz will be liable to ITA for violation by the Orbitz White Label Customer of such restrictions or (B) it will enter into an enforceable agreement with respect to such restrictions with the Orbitz White Label Customer to which Orbitz is providing the White Label Site, and ITA will be the intended third party beneficiary thereof.
(d) Third Party Sites. Orbitz may, as part of its online marketing activities the principal purpose of which is to generate traffic for bookings on the Orbitz Sites, provide to a third party site or downloadable tool (i.e., which enables Online Users to perform Queries and have information provided to the desktop) provided by a third party (each such site or downloadable tool to be referred to hereunder as a Third Party Site) the ability to submit Queries to QPX and display information therefrom. In order to be considered a Third Party Site, a web site must fulfill the following conditions:
(i) The business model of the site must be similar to that of Orbitz, viz., to allow an Online User to receive information that is intended to lead to the creation of a QPX-Powered PNR, such that a majority of the revenue of the site is derived from referral of customers to sites that perform bookings (rather than, for example, a business model that is based on using search to generate advertising revenue or any other form of benefit other than a booking). In determining
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whether a Third Party Site satisfies the requirement of this Section 2(d)(i), Orbitz will initially make a good faith determination of the business model of such site. In the event ITA informs Orbitz that it does not believe such site satisfies the requirement of this Section 2(d)(i), then the parties will use the dispute resolution provisions set forth in Section 18 to determine whether such site satisfies such requirement.
(ii) The site must not have the ability to fulfill a booking; rather, in order to create a booking an Online User must be required to go to another web site.
(iii) The site must be required to display information derived from QPX in a manner which requires the Online User to go to an Orbitz Site in order to create a PNR using such information, and Orbitz must provide the site with a product incorporating both QPX shopping and a requirement to direct the QPX shopping results to an Orbitz booking capability.
(iv) If Orbitz wishes to enter into a Third Party Site arrangement with (***) or another entity of similar size in the search field or similar prominence in the search field (in each case including their respective subsidiaries or affiliates, any of which is referred to as a Prohibited Site), Orbitz will provide ITA with prior notice thereof and ITA and Orbitz will jointly determine the provisions (including economic terms) that will apply to such entitys Use of QPX. Notwithstanding the foregoing, Orbitz has informed ITA that (***) is a Third Party Site, and ITA agrees that (***) may continue as a Third Party Site notwithstanding the provisions of this Section 2(e)(iv).
(v) A list of all existing Third Party Sites is attached hereto as Exhibit B. For the avoidance of doubt, the Third Party Sites listed on Exhibit B shall be deemed to satisfy the condition set forth in Section 2(d)(i). Following the date hereof, Orbitz will provide written notice to ITA of any new arrangement to provide QPX to a Third Party Site.
(vi) a site owned (in whole or material part) or operated (in whole or material part) by one or more airlines may not be a Third Party Site; provided, however, that if following the date a site becomes a Third Party Site, such site receives a passive investment (i.e., an equity investment of not more than 20% in aggregate pursuant to which the airline investor(s) do not obtain any control rights or other right to direct or materially influence the management or operation of the third party) by one or more airlines that does not result in a Third Party Site violating any of the conditions set forth in this Section 2(d), such investment will not in and of itself be deemed to cause such Third Party Site to be in violation of this Section 2(d)(vi); and provided further, that if a Third Party Site enters into a transaction that causes it to be in violation of the provisions of this Section 2(d)(vi), ITA and Orbitz will mutually agree as to the financial and other terms that should apply to such Third Party Sites use of QPX.
(vii) Orbitz may not provide to a Third Party Site a greater number of results per Query than Orbitz displays in response to Queries at Orbitz Sites. In no case may Orbitz provide to a Third Party Site in excess of 300 results per Query.
(viii) All the restrictions set forth in Section 2(b) and Sections 2(d)(i), (ii), (iii), (vi) and (vii) will apply to any Third Party Site as well as to Orbitz, and Orbitz agrees that either (A) Orbitz will be liable to ITA for violation by the operator of such Third Party Site of such restrictions or (B) it will enter into an enforceable agreement with respect to such restrictions with the operator of such Third Party Site, and ITA will be the intended third party beneficiary thereof; provided, however, that (1) with respect to (***), ITA will be responsible, pursuant to ITAs agreement with (***), to enforce such provisions and (2) without limiting the applicability of Section 2(d)(iv) to Orbitz, if Third Party Site(s), other than (***), permit Prohibited Site(s) (as defined in Section 2(d)(iv)) to perform Queries, or provide any information derived from QPX to Prohibited Site(s) (each, a Prohibited Site Query), and the total number of Prohibited Site Queries in any Agreement Month exceeds (***)% of the total number of Third Party Queries in such Agreement Month, then the number of Prohibited Site Queries in excess of such (***)% threshold
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shall be deducted from the number of Included Third Party Queries (as defined in Section 8(e)) for the purpose of calculating the Third Party Excess License Fee pursuant to Section 8(e).
(e) Except as specifically set forth in Sections 2(c) and 2(d), Orbitz may not provide to any web site other than the Orbitz Sites (i) the ability to submit Queries (or to permit Online Users to submit Queries) to QPX, or (ii) information generated by QPX in response to Queries.
3. DOCUMENTATION
When delivering QPX (including any Upgrade Releases) to Orbitz, ITA shall supply applicable Documentation in printed and/or electronic formats, as requested by Orbitz. Such Documentation shall be provided at no additional charge. If Documentation is developed specifically for or at the request of Orbitz, then the preparation of such Documentation shall be undertaken pursuant to an SOW. Orbitz shall have the right, as part of the license granted herein, to make as many additional copies of the Documentation for its own internal use as it may reasonably determine are necessary.
4. SERVICES
(a) Statements of Work. ITA may (but will not be obligated to) furnish to Orbitz such services as Orbitz may request from time to time, including services relating to customization of QPX, at ITAs then-current rates. The provision of such services shall be governed by statements of work executed by the parties, a form of which is attached hereto as Exhibit C (SOWs).
(b) Reports. The parties anticipate that provisions relating to progress reporting will be included in SOWs. Unless otherwise agreed in the SOW, ITA shall present to Orbitz or Orbitzs designated project manager or project management company a progress report on a monthly basis in ITAs standard form and containing, with respect to each active project, information relating to ITAs progress toward completion of that project, and deliverables for the coming month.
(c) Access to Electronic Resources. Each party shall strictly follow all of the other partys security rules and procedures for use of the other partys electronic resources. All user identification numbers and passwords disclosed by each party to the other party shall be deemed to be, and shall be treated as, the disclosing partys Confidential Information pursuant to Section 14 of this Agreement. In addition, any information obtained by either party as a result of its access to, and use of, the other partys computer and electronic storage systems shall be deemed to be, and shall be treated as, the other partys Confidential Information pursuant to Section 14 of this Agreement.
(d) Software Maintenance and Data Services. ITA shall provide the maintenance and technical support services set forth in Exhibit A in accordance with the service levels also set forth therein.
5. PERSONNEL
(a) ITA Personnel. It is understood and agreed that ITAs employees and contractors shall not be considered employees of Orbitz within the meaning or the applications of any federal, state or local laws or regulations including, but not limited to, laws or regulations covering unemployment insurance, old age benefits, workers compensation, industrial accident, labor or taxes of any kind. ITAs employees shall not be entitled to benefits from Orbitz that may be afforded from time to time to Orbitzs employees, including without limitation, vacation, holidays, sick leave, workers compensation and unemployment insurance. Further, Orbitz shall not be responsible for withholding or paying any taxes or social security on behalf of ITAs employees. ITA shall be fully responsible for any such withholding or paying of taxes or social security. Notwithstanding the foregoing, Orbitz may at any time require ITA to remove from any Orbitz-related activity any personnel which Orbitz, in its reasonable discretion, deems to be unsatisfactory
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(by way of example but not limitation, unprofessional or inappropriate conduct). Any such request for removal shall be sent in writing to ITA.
(b) Staffing. ITA shall staff each such project with personnel with sufficient skill, experience and ability to complete the project on the schedule specified in the applicable SOW.
6. OWNERSHIP
(a) QPX. Orbitz acknowledges that ITA is the sole and exclusive owner of all rights in and to QPX and that other than the license granted hereby, no proprietary rights, including but not limited to copyrights and patents, in QPX are being transferred to Orbitz.
(b) Orbitz Interfaces. Orbitz shall have the right to interface to QPX and to use it in conjunction with other software, programs, routines and subroutines developed or acquired by Orbitz, except that, other than as set forth in Section 2(b)(v), (i) Orbitz shall use QPX as a whole and shall not have the right to substitute other software for portions of QPX and (ii) any interfaces between those portions of QPX comprising the low-fare search servers and availability servers, on the one hand, and other such software, programs, etc. of Orbitz, on the other hand, will occur via ITAs documented XML Application Program Interface (API) or another API provided by or approved in advance by ITA. ITA shall have no ownership interest in any other software, program, routine or subroutine developed by Orbitz or acquired by Orbitz from a third party by virtue of its having been interfaced with or used in conjunction with QPX. In addition, Orbitz may request that ITA enter into an SOW to modify QPX for Orbitz (but not for ITAs other customers) in the event ITA is able to obtain availability information from airlines which airlines do not make generally available. In the event such modification would not degrade the performance of availability caching for ITAs other customers, ITA may (but will not be obligated to) enter into such an SOW and the provisions of this Agreement will not be deemed to prohibit Orbitzs use of QPX as so modified. For the avoidance of doubt, ITA shall have sole discretion to make the determination of whether it will enter into an SOW to perform services in order to obtain availability information that ITA is not permitted to make generally available to its customer.
(c) Orbitz-Developed Source Code. ITA acknowledges that Orbitz shall be the exclusive owner of all right, title and interest, including all intellectual property rights, in and to any and all source code developed solely by Orbitz or by third parties (other than ITA) for Orbitz, related to or in support of any object code of QPX, including, but not limited to, source code that improves the scalability of QPX. The foregoing will not be deemed to alter the rights of the respective parties under applicable law and shall not preclude either party from filing patents regarding inventions or discoveries invented or discovered by such party.
7. DATA
ITA understands and acknowledges that Orbitz may (i) manage, modify, maintain and update pre-existing data and information about End Users for use with (or resulting from use of) QPX, and (ii) generate, manage, modify, maintain and update additional such data and Information (such pre-existing data and information and such additional data and information are referred to collectively as Orbitz Data; provided that schedule, fare and availability data used by QPX shall not constitute Orbitz Data). Orbitz Data shall be treated as Orbitz Confidential Information, and Orbitz shall retain all right, title and interest in and to all Orbitz Data. Notwithstanding the foregoing, Orbitz agrees that ITA will have access to Orbitz Data comprising aggregated statistics relating to both the usage of QPX and the traffic data (such as patterns of usage over times of day, statistical information about the types of queries being asked (i.e., origin, destination, travel times, etc.) for the sole purpose of improving the performance of QPX. In no
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event shall ITA be permitted to access any Orbitz Data containing personally identifiable information regarding End Users. All such Orbitz Data relating to any End Users, including without limitation, aggregated information, usage and traffic data, transactional or financial information, End User names and addresses, passwords, registration information, and cookie information, shall be subject to Orbitzs privacy policy as set forth on the Orbitz Sites, and ITA shall at all times comply with the most current version of such privacy policy (advance notice of any modifications to which Orbitz agrees to provide to ITA).
8. FEES AND EXPENSES
(a) Per-PNR Fee. The license fee for Orbitzs use of QPX will be based upon a per-PNR charge for all QPX-Powered PNRs created at any Orbitz Sites and White Label Sites. The Per-PNR Fee will be $(***) for all PNRs created, except as set forth in Section 8(c). The Per-PNR Fee will be subject to a minimum (the Annual Minimum) of $(***) per Agreement, representing (***) PNRs per year. For the avoidance of doubt, Orbitz will not owe ITA a per-PNR Fee for a Non-QPX-Powered PNR displayed in the same matrix display as a QPX-Powered PNR in accordance with Section 8(c).
(b) White Label Sites. The Per-PNR Fee will apply to all QPX-Powered PNRs created on White Label Sites, pursuant to Section 2(c), except that in the event the business model for a White Label Site does not consist primarily of using search to generate bookings on Orbitz, then Orbitz may not provide QPX to such White Label Site unless and until ITA and Orbitz have agreed to such use of QPX and the manner in which the fee for such white label use would be calculated. In any event, fees paid with respect to White Label Sites shall not be counted toward the annual minimum described in Section 8(a).
(c) Booking Issues.
(i) If in the second Agreement Year or in any subsequent Agreement Year, Orbitz reasonably demonstrates to ITA that systemic problems have arisen with the quality of ITAs availability data, or QPX pricing logic (any such systemic problem, a Booking Issue), with respect to a particular carrier with which ITA has not implemented a DACS availability infrastructure, then Orbitz will have the right to obtain data on such carrier(s) from another source, if such source is able to offer materially better bookability than ITA), until 30 days after the date that ITA has remedied the situation so that the bookability on such carrier(s) has achieve an error rate of less than (***)%, where bookability is defined as specified in the quarterly bookability reports delivered by ITA to Orbitz in Q4 2006. (For the avoidance of doubt, ITA will not be obligated to integrate any data provided by a third party into QPX; any such integration will be Orbitzs sole responsibility; moreover, if Orbitz is treating a carriers PNRs as Non-QPX-Powered PNRs as a result of a Booking Issue, then Orbitz may not use QPX to generate any itineraries on such carrier.) For the purposes hereof, a Booking Issue will not be deemed to exist unless ITAs bookability error rate on a carrier exceeds (***)%, and another source will not be deemed to offer materially better bookability than ITA unless its bookability error rate is less than (***)% of ITAs bookability error rate. During the period Orbitz is using data from another source as a result of Booking Issues, it will be excused from the Annual Minimum during any Agreement Year if and to the extent a shortfall in such Agreement Years Annual Minimum arises from Non-QPX Powered PNRs on such carrier(s) that would otherwise have been QPX-Powered PNRs. The shortfall from a carriers PNRs during any period of time that Orbitz is receiving data on such carrier from a source other than ITA shall be deemed to be equal to the number of Non-QPX-Powered PNRs created on such carrier during the period that Orbitz is receiving availability data for such carrier from a source other than ITA, and shall be calculated separately with respect to each Agreement Year. However, in no event shall the Annual Minimum be less than $(***).
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The following is an illustration of the provisions of this Section 8(c)(i): If in a particular Agreement Year Orbitz were able to demonstrate that systemic problems arose with the quality of availability data on Air France through QPX, such that QPXs bookability error rate on Air France was (***)%, and another source was able to provide Orbitz with sufficiently better availability data on Air France that the bookability error rate was less than (***)%, Orbitz could obtain availability data for Air France from such other source. If such situation continued for three months of an Agreement Year, during which three-month period Orbitz created 100,000 PNRs on Air France, and continued further for the first six months of the following Agreement Year, during which six-month period Orbitz created 200,000 PNRs on Air France; and at the end of such nine-month period ITA had developed a solution for Air France data that enabled Orbitz to experience a bookability error rate of less than (***)% on Air France, then Orbitz would resume using QPX for Air France within 30 days after such nine-month period. If in the Agreement Year in which occurred the first three-month period that the Booking Issue was in effect, Orbitz created a total of (***) QPX-Powered PNRs, then Orbitz will have met the Annual Minimum for such Agreement Year notwithstanding the existing of the Booking Issue, and no adjustment would be necessary as a result of this Section 8(c). If, however, in the next Agreement Year, in which occurred the next six-month period that the Booking Issue was in effect, Orbitz created (***) QPX-Powered PNRs, then the Annual Minimum for such Agreement Year would be deemed to be reduced by 200,000 PNRs (i.e., to (***)), and Orbitz would be obligated to pay for (***) QPX-Powered PNRs at a Per-PNR Fee of $(***).
(ii) In the event that, upon expiration of ITAs agreement with Galileo to provide availability data, ITA is not able to obtain availability data on any carriers for which data is currently provided by Galileo, Orbitz will have the right to treat ITAs lack of data on such carrier(s) as a Booking Issue beginning January 1, 2008, and such Booking Issue will be deemed to have been resolved for purposes of the first Agreement Year when ITA secures a source of data for such carrier(s).
(iii) Orbitz has or may obtain access to seat availability data, either from airline charter associates, through supplier link agreements, from Galileo, or from other sources (all of which is collectively referred to as Availability Data). If Orbitz receives Availability Data from any source, solely to the extent permitted by the relevant agreement between Orbitz and the supplier of such Availability Data, Orbitz will promptly make such Orbitz Availability Data available to ITA, via mutually agreed methods, using mutually agreeable protocols. In the case of Availability Data that Orbitz does not receive but has the right to receive, solely to the extent permitted by the relevant agreement between Orbitz and the supplier of such Availability Data, Orbitz will, upon ITAs request, obtain such Availability Data and provide it to ITA.
(d) Look-to-Book Ratio.
(i) In the event the Look-to-Book Ratio on the Orbitz Sites, considered in the aggregate, or on any White Label Site, exceeds the Allowable Ratio (as defined below), Orbitz will pay ITA an excess query fee (Excess Query Fee) for all Queries in excess of such Allowable Ratio. The Excess Query Fee, which will not be counted toward the Annual Minimum, will be $(***) per Query. In the event that Orbitz is using another search solution as a result of a Booking Issue (as defined in Section 8(c)), Non-QPX Powered PNRs qualify as QPX-Powered PNRs solely for the purposes of calculating the Look-to-Book Ratio for a Site.
(ii) In the event the Look-to-Book Ratio on all Third Party Sites other than (***), considered in the aggregate, exceeds the Allowable Ratio (as defined below), Orbitz will pay ITA an Excess Query Fee, which will not be counted toward the Annual Minimum, of $(***) per Query; provided, however, that (A) if any single Third Party Site has a Look-to-Book Ratio in excess of (***):1, then any Queries in excess of a Look-to-Book Ratio of (***):1 will be subject to
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the Excess Query Fee, and ITA and Orbitz will together agree as to the terms (including financial terms) that will govern such Third Partys use of QPX (based upon the assumption that a site with a Look-to-Book Ratio in excess of (***):1 does not meet the requirement of Section 2(d)(1)) and (B) any Third Party Query with respect to which Orbitz pays such Excess Query will be excluded from the calculation of the Third Party Excess License Fee.
(iii) As used herein, Allowable Ratio with respect to the Orbitz Sites and each White Label Site will be, (***) Queries:1 QPX-Powered PNR; provided, however, that such Allowable Ratio assumes that the current Look-to-Book Ratio on Orbitz.com and Cheaptickets.com, calculated as the number of queries on Orbitz.com and Cheaptickets.com divided by the number of PNRs created on Orbitz.com and Cheaptickets.com from January through June, 2007 (in each case excluding queries and PNRs on Third Party Sites) is equal to (***):1, and that the number of Non-Live Queries included in such calculation does not exceed (***)% of the total number of Live Queries (as such terms are defined in Section 2(b)(vii)) included therein; and provided further, however, that promptly following execution of this Agreement Orbitz will make available to ITA the data based upon which such current Look-to-Book Ratio and percentage of Non-Live Queries were calculated, and will provide such other information (to the extent available to Orbitz) as ITA may reasonably request in order to verify such calculations, and in the event ITA reasonably determines that an error was made in the calculation of the current Look-to-Book Ratio or that the number of Non-Live Queries exceeds (***)% of the total number of Live Queries, then the parties will negotiate as to what would be an appropriate Allowable Ratio (with the assumption that the Allowable Ratio is intended to be (***)% of Orbitzs and Cheap Tickets current Look-to-Book Ratio, provided that such current ratio is not more than (***):1). If, during any Agreement Month following the date hereof, the Look-to-Book Ratio exceeds the Allowable Ratio and the number of Non-Live Queries exceeds (***)% of the Queries on the Orbitz Sites, then the number of Non-Live Queries will not be included in the calculation of the Allowable Ratio for purposes of determining whether the Excess Query Fee applies.
(iii) As used herein, Allowable Ratio with respect to Third Party Sites (other than (***)) will be (***):1.
(e) Third Party Queries. For the purposes hereof, Third Party Queries means any Queries performed against QPX by or through Third Party Sites (including, for the avoidance of doubt, any other site to which such Third Party Sites may be providing Queries or providing information derived from Queries); provided, however, that Queries to Orbitz from (***) and sites to which QPX is provided by (***) will not be considered Third Party Queries).
(i) Orbitz has informed ITA that the current number of Third Party Queries is approximately (***) per year (based upon an annualization of the period January, 2007 through June, 2007), or (***) per Agreement Month. Following the date hereof, the parties will review the data upon which such information is based and make a final determination of the current number of Third Party Queries; if the parties determine that the actual number of Third Party Queries (as so determined on an annualized basis) is within (***)% of (***), then the number of Included Third Party Queries shall be (***) ((***) per Agreement Month) for the calendar year 2007. If the parties determine that the actual number of current Third Party Queries (as so determined on an annualized basis) is not within (***)% of (***), then the number of Included Third Party Queries for the calendar year 2007 shall be equal to the number so determined by the parties to be the actual number of current Third Party Queries on an annualized basis, and the number of Included Third Party Queries per Agreement Month shall be one-twefth of such number. The number of Included Third Party Queries will increase by (***)% from that previously in effect, for each Agreement Year beginning 2009.
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(ii) Orbitz will pay an additional license fee to ITA (the Third Party Base Monthly License Fee) in the amount of $(***) per Agreement Month during the Agreement Year 2008 with respect to the Included Third Party Queries, which Third Party Base Monthly License Fee will increase by (***)% during each subsequent Agreement Year during the term. The Third Party Base License Fee will be payable monthly in advance, commencing with the Agreement Month beginning January 1, 2008 (which payment shall be made promptly following the date hereof). Such Third Party Base Monthly License Fee will entitle Orbitz to a number of Third Party Queries less than or equal to the number of Included Third Party Queries. In the event the number of Third Party Queries during any Agreement Month exceeds the number of Included Third Party Queries (such excess is referred to as the number of Excess Third Party Queries), then Orbitz will pay ITA an additional license fee (the Third Party Excess License Fee) in the amount of $(***) for each Excess Third Party Query. Notwithstanding that the Third Party Base Monthly License Fee does not become payable until January 1, 2008, the Third Party Excess License Fee, if applicable, will be payable beginning July 1, 2007. The Third Party Base Monthly License Fee and the Third Party Excess License Fee are collectively referred to as the Third Party License Fee. For the avoidance of doubt, the Third Party License Fee will be in addition to any Per-PNR Fees resulting from PNRs created by Third Parties. Within 15 days of the end of each Agreement Month, Orbitz will inform ITA of the number of Third Party Queries during such Agreement Month, and will pay the Third Party License Fee within 30 days of ITAs invoice therefor.
(f) Maintenance and Support. The fees for the provision of software maintenance and support and data services shall be $(***) per month plus, beginning January 1, 2009, the CPI Increase.
(g) Services. Orbitz shall pay ITA the fees set forth in the applicable SOW for any services provided pursuant to Section 4(a).
(h) Reimbursable Costs and Expenses. Unless otherwise specified in the applicable SOW, in addition to the hourly rates described in the applicable SOW, Orbitz shall pay ITAs actual out-of-pocket expenses of the types agreed to in writing by the parties, provided that (1) ITA obtains Orbitzs prior written approval before incurring such reimbursable expenses; or (2) such expenses are incurred in accordance with Orbitzs then-current standard policy regarding such reimbursable expenses (advance notice of any modifications to which Orbitz agrees to provide to ITA). ITA agrees to provide Orbitz with access to such original receipts, ledgers, and other records as may be reasonably appropriate for Orbitz or its accountants to verify the amount and nature of any such expenses.
(i) Payment; Invoicing. The Annual Minimum shall be paid in accordance with the following:
Agreement Year |
| Annual Minimum |
| Date Payable |
| |
Jan. 1, 2008 Dec. 31, 2008 |
| $ | (***) |
| (***) |
|
Jan. 1, 2009 Dec. 31, 2009 |
| $ | (***) |
| (***) |
|
Jan. 1, 2010 Dec. 31, 2010 |
| $ | (***) |
| (***) |
|
Jan. 1, 2011 Dec. 31, 2011 |
| $ | (***) |
| (***) |
|
Orbitz shall certify to ITA, on a quarterly basis on or before the 15th day of the month following the end of a calendar quarter, the number of QPX-Powered PNRs subject to the Per-PNR Fee for the previous Agreement Month. Within 30 days after the end of each Agreement Year, Orbitz shall pay ITA the Per-PNR Fee applicable to PNRs in excess of the number of PNRs comprised in the Annual Minimum for such Agreement Year.
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ITA shall invoice Orbitz on a monthly basis for all other fees and charges accruing hereunder or pursuant to an SOW, and Orbitz shall pay all such invoiced amounts within thirty (30) days after receipt of a proper and correct invoice. In the event of a good faith dispute as to any portion of an invoice, Orbitz shall give written notice to ITA, within fourteen (14) days after receiving such invoice, stating the details of any such dispute and shall promptly pay any undisputed amount in accordance with this Agreement. Within thirty (30) days after the termination or expiration of this Agreement for any reason, ITA shall submit to Orbitz an itemized invoice for any fees or expenses theretofore accrued under this Agreement. Orbitz, upon payment of accrued amounts so invoiced, shall have no future liability or obligation to ITA whatsoever for any further fees, expenses, or other payments. In the event that, as contemplated by Section 8(c), the existence of Non-QPX-Powered PNRs causes Orbitz to fail to meet the Annual Minimum for an Agreement Year, then immediately upon determination of the reduced Annual Minimum for such Agreement Year ITA will pay Orbitz (or credit to amounts then due) any portion of the Annual Minimum which is reduced pursuant to such section.
(k) Taxes.
(i) Any charges paid hereunder in exchange for the products or services provided by ITA are exclusive of any federal, state, or local sales, use, excise, value-added, or other similar taxes, fees, duties, or governmental charges (Transaction Taxes) imposed upon or made payable and arising out of sales under this Agreement. Orbitz shall pay such Transaction Taxes, whether imposed upon Orbitz or ITA, except to the extent Orbitz provides to ITA a valid tax-exemption certificate; provided, however, that Orbitz shall not be obligated to pay or reimburse ITA any interest or penalties levied as a result of any failure by ITA to pay such Transaction Taxes in a timely manner or any failure by ITA to notify Orbitz in a timely manner. In the event any such taxes are imposed upon and paid by ITA, Orbitz shall reimburse ITA within 45 days of receipt of an invoice from ITA. In addition, in the event Orbitz has a direct pay arrangement with any jurisdiction which imposes a Transaction Tax, Orbitz will provide ITA with evidence of such arrangement and ITA will not collect any Transaction Tax with respect thereto.
(ii) ITA agrees to structure the transactions effectuated pursuant to this Agreement in such a manner as to avail Orbitz of any and all exemptions to the imposition of any such Transaction Taxes; provided that ITA shall be entitled to rely on the advice of its outside certified public accounting firm in making any decisions about the structure of any such transactions (which firm may, upon Orbitzs request, consult with Orbitz or its tax advisors). ITA further agrees to provide Orbitz valid documentation sufficient for Orbitz to recover any such Transaction Taxes, whether paid to ITA or to a governmental authority, where such reclamation is permitted under applicable law.
(iii) ITA shall make commercially reasonable efforts to provide Orbitz with ninety (90) days notice prior to the imposition of any non-U.S.-based Transaction Tax imposed upon or made payable and arising out of sales under this Agreement.
(iv) Notwithstanding clause (i) of this Section 4(k), in no event shall Orbitz be responsible for taxes, duties, surcharges, or other similar government charges based upon or measured by or against any measure of ITAs income, whether gross or net. Nor shall Orbitz be responsible for taxes, duties, surcharges, or other similar government charges based on the property, payroll, or assets, however denominated, of ITA, including without limitation, any franchise taxes or fees or payroll, employment, or social security taxes or fees. Pursuant to this clause (iv), Orbitz shall not withhold any such taxes, duties, surcharges, or other similar government charges for any amounts paid to ITA under this Agreement.
(v) Upon receipt from any governmental authority of any levy, notice, assessment, or withholding of any Transaction Tax for which Orbitz may be obligated pursuant to subsection (a)
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(Tax Levy), ITA will promptly notify Orbitz in writing. If under applicable law, Orbitz is allowed directly to contest the imposition of such Tax Levy in its own name, then Orbitz will be entitled, at its own expense and in its own name, to contest the imposition, validity, applicability, or amount of such Tax Levy and, to the extent permitted by law, withhold payment during pendency of such contest, provided that such withholding of payment does not permit the governmental authority to seek to collect such amounts from ITA. If Orbitz is not permitted by law to contest such Tax Levy in its own name, upon Orbitzs request, ITA will, in good faith and using diligent efforts and at Orbitzs direction and expense, contest the imposition, validity, applicability or amount of such Tax Levy. In addition, ITA will, in good faith and using diligent efforts: (A) supply Orbitz with such information and documents reasonably requested by Orbitz as are necessary or advisable for Orbitz to (1) recover or seek a refund of any such Tax Levy paid or reimbursed by Orbitz as a result of this Agreement, or (2) control or participate in any proceeding to the extent permitted herein; and (B) reasonably assist Orbitz with the evidentiary and procedural development of any such proceeding or contest. If all or any portion of any Tax Levy is refunded or otherwise credited to ITA, ITA agrees to repay Orbitz such portion as Orbitz paid, including any interest received thereon.
(j) Audit Rights. ITA will have the right, no more than once per Agreement Year and on at least thirty (30) days prior written notice to Orbitz, to retain a public accounting firm, reasonably acceptable to Orbitz, to audit Orbitzs calculation of the number of QPX-Powered PNRs subject to the Per-PNR Fee, as well as the number of Queries comprised in the calculation of the Look-to-Book Ratio. Upon Orbitzs receipt of written notice of ITAs exercise of such right, not less than fifteen (15) business days prior to the proposed commencement of such audit, Orbitz will make available to such firm the records upon which such calculations were based. The expense of any such audit will be borne by ITA, except that Orbitz will bear the reasonable expense of such audit in the event that such audit reveals that the number of PNRs or the Look-to-Book Ratio were underreported by more than 10%. ITA shall cause the auditing public accounting firm to enter into a confidentiality agreement with Orbitz concerning the subject matter of the audit prior to the commencement of any audit. The parties agree that reports identifying the number of Queries will be sufficient for the purpose of satisfying ITAs audit rights under this Section.
9. MOST FAVORED CUSTOMER
ITA agrees to treat Orbitz as its most favored customer, and ITA represents that all of the prices, warranties, benefits and other terms being provided hereunder, considered as a whole, are equivalent to or better than the terms being offered by ITA to its current customers for QPX. In its sole right and discretion, ITA may establish the pricing for QPX for any other customer. However, in the event ITA provides QPX to another comparable customer at an effective price which is lower than that provided hereunder or on more favorable terms (provided that such price and terms shall be considered as a whole), ITA shall prospectively (but not retroactively) reduce the price to be charged to Orbitz and/or revise the terms such that, considered as a whole, they are at least as favorable as that granted to such third party. For the purposes hereof, a comparable customer shall mean a non-airline customer that is based in the United States or Canada; provided, that in the event Orbitz is Using QPX for an Orbitz Site that is based in another geographic region, then such Orbitz Site shall be entitled to the benefits of this Section 9 with respect to terms offered by ITA to a customer in such geographic region. For example, if Orbitz operated an Orbitz Site in the Asian market, and ITA provided QPX to another non-airline customer in the Asian market, then such Orbitz Site (but no other Orbitz Sites) will be entitled to receive pricing and terms at least as favorable as those provided by ITA to such other Asian market customer. In determining whether the terms charged to a third party are more favorable, ITA will take into account the number of transactions for which a customer is using QPX, the duration of the license, the amount of integration
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work required, the minimum fees payable, the expected volume of transactions, and whether or not there is a per-transaction component to the pricing.
10. TERM AND TERMINATION
(a) Term of Agreement. Subject to Section 20 hereof, the term of this Agreement and the license granted to Orbitz hereunder shall commence on the Commencement Date and shall terminate on December 31, 2011.
(b) Term of SOWs. Unless specified otherwise in an SOW or earlier terminated in accordance with this Agreement, each SOW shall remain in full force and effect until expiration of this Agreement or until performance is completed and deliverables are accepted, whichever is later.
(c) Termination for Cause by Orbitz. This Agreement and the license granted hereunder (or an SOW) may be terminated by Orbitz for cause immediately by written notice upon the occurrence of any of the following events: (i) ITA materially breaches Section 4(c), 11(b)(i), 11(b)(iii), 12(a), so as to cause material damage to Orbitz, and such breach is not cured within thirty (30) days after receipt of written notice thereof from Orbitz; (ii) ITA materially breaches Section 7 or 15 and such breach is not cured within thirty (30) days after receipt of written notice thereof from Orbitz; (iii) ITA materially breaches Section 2.1(c) of Exhibit A (which requires ITA to keep QPX current so as to correctly process changes in industry-standard practices and/or data formats) and as a result QPX returns answers that are not responsive in a material percentage of cases so as to cause material revenue loss or cost to Orbitz, and such breach is not cured within thirty (30) days after receipt of written notice thereof from Orbitz; (iii) on more than three occasions within any thirty-day period, ITA fails to respond to and use its reasonable commercial efforts to resolve emergency problems as required by Section 2.3 of Exhibit A in accordance with the standards set forth therein, and such breach is not cured within seven (7) days of written notice thereof from Orbitz; or (v) an Insolvency Event occurs with respect to ITA. In the event of termination by Orbitz pursuant to this Section 10(c), ITA shall refund to Orbitz a pro rata portion of the fees paid by Orbitz in advance which have not been earned as of the effective date of termination.
(d) Termination for Cause by ITA. This Agreement and the license granted hereunder (or an SOW) may be terminated by ITA for cause immediately by written notice in the event Orbitz breaches one of the following provisions, so as to cause material damage to ITA, and such breach is not cured within thirty (30) days after receipt of written notice thereof from ITA: (i) the license and use restrictions set forth in Section 2; (ii) the restrictions regarding use of electronic resources set forth in Section 4(c); (iii) Orbitzs warranty set forth in Section 11(a); or (iv) the indemnification obligations set forth in Section 12(b). In addition, this Agreement and the license granted hereunder (or an SOW) may be terminated by ITA for cause immediately by written notice in the event an Insolvency Event occurs with respect to Orbitz, or if Orbitz breaches one of the following provisions and such breach is not cured within thirty (30) days after receipt of written notice thereof from ITA: (i) Orbitzs payment obligations set forth in Section 8; or (ii) the provisions relating to source code restrictions and confidentiality set forth in Section 14(c) and (d) or the confidentiality obligations set forth in Section 15.
(e) Termination of SOWs. Either party may terminate an SOW in the event the other party materially breaches any provision thereof and fails to cure such breach within thirty (30) days after receipt of written notice thereof from the non-breaching party.
(f) Duties on Termination. Upon expiration of this Agreement at the end of the term or termination by Orbitz in accordance with Section 10(c), ITA shall provide to Orbitz, upon Orbitzs request, at ITAs then-standard rates and upon Orbitzs continued payment of a pro-rated license fee pursuant to Sections 8(i) and 8(e)(ii), reasonable termination assistance, including the right to continue to
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use QPX as set forth herein, in connection with the transition from QPX to another system. ITA shall provide the foregoing rights and services for up to three (3) months in the event of expiration of this Agreement and up to six (6) months in the event of termination by Orbitz in accordance with Section 10(c). Such termination assistance shall include, without limitation, cooperating with third parties for the orderly transition to a new system in order to minimize any disruption in the services provided on Site(s) by Orbitz to End Users. After the applicable period of termination assistance, Orbitz shall immediately cease use of QPX and will destroy or return any copies thereof to ITA, and all rights granted hereunder shall immediately cease and terminate.
(g) Survival. The parties rights and obligations under the following sections shall survive the termination or expiration of this Agreement: 6, 7, 10(b), 10(f), 10(g), 12, 13, 15, 16, 17, 18 and 19.
11. REPRESENTATIONS AND WARRANTIES
(a) By Orbitz. Orbitz represents and warrants to ITA that it has the full right, power and authority to enter into this Agreement and to perform its obligations hereunder and that Orbitzs compliance with the terms and conditions of this Agreement shall not violate any federal, state or local laws, regulations or ordinances or conflict with any third party agreements.
(b) By ITA. ITA represents, warrants and covenants to Orbitz as follows:
(i) Authority: That: (1) ITA has the full right, power and authority to enter into this Agreement, to carry out its obligations under this Agreement and to grant the rights and licenses granted to Orbitz in this Agreement; and (2) ITAs compliance with the terms and conditions of this Agreement shall not violate any federal, state or local laws, regulations or ordinances or conflict with any third party agreements. In the event that ITA is in breach of the warranty set forth in Section 11(b)(2), ITA will (1) procure for Orbitz a manner of using QPX that does not result in a breach of such warranty but remains substantially equivalent in functionality and performance; or (2) replace or modify QPX so that it does not result in a breach of such warranty but remains substantially equivalent in functionality and performance.
(ii) Quality: That ITA shall perform all services in a good, workmanlike and professional manner using people fully familiar with QPX and the underlying technology.
(iii) Infringement: That QPX does not and shall not infringe any third partys patent, trademark, trade name, service mark, copyright, trade secret or any other intellectual property right of a third party. In the event that any such infringement claim or suit is brought or threatened, ITA shall, at its expense, (1) procure for Orbitz the right to continue using QPX; (2) replace or modify QPX so that it becomes non-infringing but remains substantially equivalent in functionality and performance; or (3) in the event (1) and (2) are not commercially practicable, terminate this Agreement and the license granted hereunder and, within thirty (30) days of the date of such termination, refund to Orbitz all unearned fees then paid by Orbitz and any fees for maintenance services not yet performed.
(iv) Century Compliance: That the century change is, and shall be, supported in QPXs logic and data, and that QPX shall support the use, entry or creation of dates prior to, on, after or spanning January 1, 2000, so that when such a date is either processed (including by way of calculation, comparison, sequencing, display, storage or otherwise), entered into, or is intended to be generated as a result of the operation of QPX, QPX shall not (1) fail or produce incorrect date results, or (2) cause any other programs, hardware or system to fail or to generate errors.
(v) Unauthorized Code: That QPX shall be free, at the time of receipt by Orbitz, of (1) any automatic restraints, computer viruses, software locks, time bombs or other such code that hinders Orbitzs freedom fully to exercise its license rights under this Agreement; (2) harmful programs or data
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incorporated into QPX which destroy, erase, damage or otherwise disrupt the normal (i.e., in accordance with the provisions of this Agreement) operation of QPX or other programs, hardware or systems utilized by Orbitz or allow for unauthorized access to QPX or other programs, hardware or systems utilized by Orbitz; or (3) any mechanism, such as password checking, CPU serial number checking or time dependency, that hinders Orbitzs freedom to fully exercise its license rights under this Agreement. The foregoing provisions of this paragraph (v) shall not be deemed violated by license files that disable functions in QPX which are not included in the license grant to Orbitz hereunder.
(vi) Pass-Through: ITA hereby assigns, and shall assign, to Orbitz all warranties, representations and indemnities granted to ITA by third parties in QPX or any components thereof, and all remedies for breach of such warranties, representations and indemnities.
(vii) Insurance: ITA warrants that it has in place and shall maintain in place throughout the term the insurance coverages listed in Exhibit D.
(c) Disclaimer. EXCEPT FOR THE WARRANTIES SET FORTH IN THIS SECTION 11, EACH PARTY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING THE W ARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
12. INDEMNIFICATION
(a) By ITA. ITA shall, at its own expense, defend, indemnify and hold harmless Orbitz and its Affiliates and each of their respective directors, officers, employees, successors and permitted assigns from and against any and all liabilities, damages, awards, losses, costs and expenses (including court costs and reasonable attorneys fees) arising out of any claim, demand, suit or cause of action (hereinafter a Claim) brought by a third party relating to or resulting from (i) any act or omission of ITA or its employees, agents or contractors, (ii) any breach of the representation or warranty made in Section 11(b)(i) by ITA; or (iii) the actual or alleged infringement by QPX of a third partys patent, copyright, trademark, trade secret or other proprietary rights.
(b) By Orbitz. Orbitz shall, at its own expense, defend, indemnify and hold harmless ITA and its Affiliates and each of their respective directors, officers, employees, successors and permitted assigns from and against any and all liabilities, damages, awards, losses, costs and expenses (including court costs and reasonable attorneys fees) arising out of any Claim brought by a third party relating to or resulting from (i) any act or omission of Orbitz or its employees, agents or contractors, or (ii) any breach of the representation or warranty made in Section 11(a) by Orbitz.
(c) Indemnification Procedures. If any party entitled to indemnification under this section (an Indemnified Party) makes an indemnification request to the other, the Indemnified Party shall permit the other party (the Indemnifying Party) to control the defense, disposition or settlement of the matter at its own expense; provided that the Indemnifying Party shall not, without the consent of the Indemnified Party, enter into any settlement or agree to any disposition that imposes any conditions or obligations on the Indemnified Party other than the payment of monies that are readily measurable for purposes of determining the reimbursement obligations of the Indemnifying Party. The Indemnified Party shall notify the Indemnifying Party promptly of any claim for which the Indemnifying Party is responsible and shall reasonably cooperate with the Indemnifying Party to facilitate the defense of any such claim. An Indemnified Party shall at all times have the option to participate in any Claim through counsel of its own selection and at its own expense.
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13. LIMITATION OF LIABILITY
IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL EITHER PARTYS LIABILITY TO THE OTHER PARTY FOR DAMAGES IN CONNECTION WITH THIS AGREEMENT (INCLUDING EXHIBIT A) IN THE AGGREGATE EXCEED (***) WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHER WISE. THE LIMITATIONS CONTAINED IN THIS SECTION SHALL NOT APPL Y TO THE PARTIES INDEMNIFICATION OBUGATIONS SET FORTH IN SECTION 12, A BREACH BY EITHER PARTY OF SECTION 15 (CONFIDENTIALITY), A BREACH BY ITA OF SECTION 7 (DATA), A BREACH BY ORBITZ OF SECTION 8 (FEES AND EXPENSES) OR SECTION 14(d) (CONFIDENTIALITYOF SOURCE CODE) OR THE WILLFUL OR RECKLESS ACTS OF EITHER PARTY.
14. SOURCE CODE ESCROW
(a) Escrow. Within thirty (30) days after the execution of this Agreement, ITA shall place a current, complete, and accurate copy of all source code for QPX in escrow with a nationally recognized escrow agent for the benefit of Orbitz. The materials placed in escrow shall include a computer readable copy of the source code for each of the programs comprising QPX, as well as complete program maintenance documentation, including all technical manuals and release notes. Thereafter, ITA shall deliver to the escrow agent at the time of each new version (as defined in Section 2.1 (a)(iii) of the Exhibit A) of QPX all source code for each update, bug fix, upgrade, release or version of QPX, and at least once each calendar year, ITA shall deliver to the escrow agent a fully updated copy of all source code for QPX. Such additional source code deposits together with the original source code deposit and any other materials placed in escrow pursuant to this Agreement shall be referred to herein as the Deposited Materials. Orbitz shall bear the costs charged by the escrow agent for such source code escrow.
(b) Release. The escrow agreement shall provide for release of the Deposited Materials to Orbitz upon the occurrence of any of the following: (i) ITA at any time ceases to conduct business in the ordinary course; (ii) ITA files a voluntary petition in bankruptcy or any voluntary proceeding relating to insolvency, receivership, liquidation or composition for the benefit of creditors; (iii) ITA becomes the subject of an involuntary petition in bankruptcy or any involuntary proceeding relating to insolvency, receivership, liquidation or composition for the benefit of creditors, if such petition or proceeding is not dismissed within sixty (60) days of filing; or (iv) ITA notifies Orbitz of its intent to cease to offer maintenance and support services for QPX or actually ceases to offer maintenance and support services for QPX.
(c) Restrictions. In the event the Deposited Materials are released to Orbitz, Orbitz shall have the right to use the Deposited Materials only for the following purposes: (i) to correct bugs, errors, defects or malfunctions in QPX; (ii) to modify the Software to comply with regulatory requirements or industry standards; (iii) to add new features, functionalities, or performances to QPX; and (iv) to perform the maintenance and support services that ITA was to perform under this Agreement and Exhibit A, including without limitation the development of Upgrade Releases; provided, however, that release of Deposited Materials to Orbitz shall excuse ITA from any further performance of its maintenance and support obligations under Exhibit A. Unless otherwise provided in this Agreement, the scope of and restrictions on the rights granted hereunder, and the intellectual property rights of the parties, shall continue to be as
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set forth in Section 2 and 6, provided that Orbitz shall own all source code and object code developed by or for Orbitz after the release of the Deposited Materials to Orbitz. The foregoing restrictions are in addition to any restrictions imposed on Confidential Information pursuant to Section 15.
(d) Confidentiality. The escrow agreement (or a separate agreement entered into between ITA and Orbitz) shall also include reasonable provisions for maintenance by Orbitz of the confidentiality of the Deposited Materials in the event the Deposited Materials are released to Orbitz, including but not limited to requirements that (i) access to the source code and documentation related to such source code (Access) be limited only to those employees or third party contractors or outsourcers of Orbitz engaged in operating, maintaining, supporting and updating the Software; (ii) Orbitz shall maintain a list of all such individuals to whom Orbitz has granted Access and shall provide a copy of such list to ITA upon ITAs request; (iii) all such individuals shall, as a condition of and prior to being granted such Access, execute a non- disclosure agreement containing provisions at least as restrictive as those set forth in Section 14, and Orbitz shall maintain such agreements available for inspection and copying by ITA upon reasonable request; and (iv) the Deposited Materials shall be stored in a secure manner.
15. CONFIDENTIAL INFORMATION
(a) Confidential Information. Each party has disclosed (prior to the commencement of this Agreement) and may disclose Confidential Information to the other party which it intends the other party to maintain in confidence, and each party agrees to comply with the provisions of this Section 14 with respect to all such Confidential Information. As used herein, each party which discloses such information is referred to as a Disclosing Party and each party which receives such information is referred to as a Receiving Party. Confidential Information means Disclosing Partys confidential and proprietary inventions, products, designs and ideas, including computer software, functionality, concepts, processes, internal structure, external elements, user interfaces, technology and documentation, as well as confidential and proprietary information relating to Disclosing Partys operations, plans, opportunities, finances, research, technology, developments, know-how, personnel, and any third party confidential information disclosed to Receiving Party. Without limiting the foregoing definition, QPX, the Documentation (except Documentation reasonably expected to be provided to End Users regarding the use of QPX) and all Packets are Confidential Information of ITA. Without limiting the foregoing definition, Orbitz Data (as defined in Section 7) and the QPX-Powered PNR certifications described in Section 8(h) are Confidential Information of Orbitz. The terms and conditions of this Agreement are also Confidential Information. However, Confidential Information shall not include information (a) already lawfully known to Receiving Party if the Receiving Party does not then have a duty to maintain its confidentiality, (b) developed independently by the Receiving Party, (c) generally known to the public through no fault of the Receiving Party; (d) lawfully obtained from a third party not obligated to preserve its confidentiality; (e) required to be disclosed by law, regulation or order of a court of competent jurisdiction or other governmental authority (except that prior to any such disclosure the Receiving Party shall give the Disclosing Party notice thereof and afford the Disclosing Party the opportunity to oppose any such disclosure).
(b) Non-Disclosure. Receiving Party acknowledges that Confidential Information is confidential, proprietary and/or trade secret information of the Disclosing Party. Receiving Party shall not use the Confidential Information for any purpose other than in accordance with this Agreement, and shall not disclose Confidential Information to anyone other than its employees and contractors who legitimately need access to it and who have signed confidentiality agreements comparable in scope to this Section 15. Receiving Party shall notify each of its employees and contractors who are given access to Confidential Information that they have an obligation not to disclose Confidential Information and shall take such steps
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as are reasonably necessary to ensure compliance with this obligation. Receiving Party shall safeguard Confidential Information with reasonable security means at least equivalent to measures that it uses to safeguard its own proprietary information. Receiving Party shall store Confidential Information in a safe and secure location. Receiving Party may not remove copyright, trademark, trade secret, confidentiality, and patent notices from Confidential Information.
(c) No Warranties. Except as set forth in Section 10, all Confidential Information is provided as is, without any express or implied warranty of any kind.
(d) Breach of Confidentiality Obligations. Receiving Party hereby acknowledges that unauthorized disclosure or use of Confidential Information shall cause immediate and irreparable harm to Disclosing Party for which it would not have an adequate remedy at law. Accordingly, Disclosing Party shall have the right to seek and obtain preliminary and final injunctive relief to enforce this Agreement in case of any actual or threatened breach, in addition to other rights and remedies that may be available to Disclosing Party.
16. RELATIONSHIP OF THE PARTIES
The parties shall be treated for all purposes as independent contractors, and no provision of this Agreement shall be construed to constitute or create a partnership, joint venture, agency or formal business organization of any kind.
17. PUBLICITY
(a) At no time shall either party release a press release that mentions the other party unless the other party has consented in writing in advance to such press release; provided, however, that each party may approve in writing in advance a representative sample of a reference to such party, which may then be used by the other party in press releases without further approval from such party.
(b) For so long as QPX is used on a Site, Orbitz will display on the Partners area of the About Us section of www.orbitz.com a mutually agreed description of Orbitz use of QPX hereunder, which description will be substantially similar to that displayed as of the date of this Agreement.
18. DISPUTE RESOLUTION
The parties shall first attempt in good faith to resolve any dispute arising out of or relating to this Agreement by negotiation, then arbitration, in accordance with the dispute resolution procedures as set forth in Exhibit E.
19. MISCELLANEOUS
(a) Severability. If any provision of this Agreement is declared by a court of competent jurisdiction to be invalid or unenforceable, such determination shall not affect the validity or enforceability of any other provision hereof.
(b) Entire Agreement. This Agreement represents the entire agreement of the parties with respect to the subject matter hereof and cancels and supersedes, as of the Commencement Date, any previous understanding, commitments, or agreement, oral or written, between Orbitz and ITA, other than confidential disclosure agreements.
(c) Waiver. No failure by either party to insist upon the strict performance of any covenant, term or condition of this Agreement, or to exercise any right or remedy, shall constitute a waiver of such right or remedy on any subsequent occasion.
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(d) Governing Law. The validity, construction, scope and performance of this Agreement shall be governed by the laws of the State of Illinois, exclusive of its choice of law provisions.
(e) Amendment. This Agreement may not be amended except in writing executed by duly authorized representatives of both ITA and Orbitz.
(f) Assignment. This Agreement may not be assigned by either party without the other partys prior written consent; provided that either party shall be permitted to assign its rights and obligations hereunder, without the other partys consent, to a third party in the event of a change in control or any sale, assignment, transfer or other conveyance to such third party of all or substantially all of the business or assets of the assigning party or corporate restructuring involving all or substantially all of the assigning partys voting securities or other ownership interests, or (in the case of the Orbitz) any sale, assignment, transfer or other conveyance of the Orbitz Site(s) to a third party. Subject to the foregoing, this Agreement shall be binding on the parties and their respective successors and permitted assigns, and such permitted assigns shall expressly agree to be bound by all the terms and conditions herein. No partial assignment of the rights or obligations granted hereunder shall be permitted.
(g) Counterparts. This Agreement may be signed in one or more counterpart copies, all of which together shall constitute one Agreement and each of which shall constitute an original.
20. EXTENSION OF EXISTING AGREEMENT
The parties agree that the Existing Agreement will be extended to December 31, 2007. During the three-month term of such extension, (i) the use of QPX by all the Orbitz Sites other than orbitz.com (including the Orbitz for Business brand) will continue to be governed by the Software License Agreement between Galileo International, L.L.C. and ITA dated October 3, 2002, as amended, except that the provisions of Sections 2(d), relating to Third Party Sites, will be effective as of July 1, 2007; and (ii) the use of QPX by orbitz.com (including the Orbitz for Business brand) will be subject to all the terms and conditions of the Existing Agreement, except that in lieu of the payment provisions relating to the payment of the Base License Fee as set forth in Section 8(b) of the Existing Agreement, Orbitz will certify to ITA, within 15 days after the end of each calendar month the number of PNRs created, and will pay the license fee applicable to such PNRs (viz. $(***) per PNR for Domestic PNRs and $(***) per PNR for International PNRs) within 30 days of receipt of ITAs invoice therefor.
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IN WITNESS WHEREOF, the parties have hereunto set their hands and seals as of the date first above written.
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