Statement of Work (SOW)

TBD

Company Name: Microsoft

Company Name: Touchpoint Metrics, Inc. DBA MCorp Consulting

Primary Contact:

Vendor Personnel Name(s):

Michael Hinshaw

Gary Batroff

Denise della Santina

Address:

Address: 201 Spear Street, Suite 1100, San Francisco, CA 94105

Phone number:

Phone number: 415 ###-###-####

Fax number:

Fax number: 415 ###-###-####

Email (if applicable):

Email (if applicable): ***@***

Secondary Contact:

Secondary Contact: Lisa Hamilton (Accounting)

Microsoft  Signature:

 

Supplier  Signature:

 

Microsoft  Name:

Sasha Frljanic

Supplier  Name:

Michael Hinshaw

Microsoft  Title:

Dir. IT Architecture, SEA

Supplier  Title:

Managing Director

Microsoft  Date:

Jan. 17th 2014

Supplier  Date:

December 10, 2013

·  

Providing #digital a better understanding of the current experience of meeting attendees (‘customers’), including the “current state” of the end-to-end meeting experience.

·  

Understand what issues cause poor experiences, including:

o  

the weighted importance of these issues as factors driving the meeting experience, and

o  

the relative importance and effectiveness of the various touchpoints, systems, interactions and processes which contribute to the overall meeting experience.

·  

Identifying opportunities for improvement, including the possibility of “Quick Wins”

-  

Project Kick-Off and Scheduling

-  

Data Gathering and Desk Research (Primary and Secondary sources)

-  

Preliminary 1-to-1 Stakeholder Interviews (~4)

-  

Goals and Objectives Articulation

-  

Research Plan and Sampling Strategy

-  

Extended Stakeholder Interviews (~6)

-  

Persona Mapping Workshop (~12-15 attendees)

-  

Touchpoint Mapping Workshop (~15-20 attendees)

-  

Touchpoint Inventories (Draft)

-  

Journey Map Framework

-  

Persona Development (3 Primary Persona)

-  

Current State Journey Maps (1 Each for 3 Primary Persona)

-  

Touchpoint Inventories (Final)

-  

Working Strategy Session (Findings Validation)

-  

Findings Development

-  

Stakeholder Presentation

Deliverables/Delivery Schedule

Phase 1 deliverables including the completion of the project kick-off and Research Plan

Phase 2 deliverables including the completion of persona and touchpoint mapping workshops

Phase 3 deliverables including the completion of  current state journey maps and presentation of findings and recommendations

$25,000.00

12/19/13

$25,000.00

1/31/14

$25,000.00

2/28/14

$75,000.00

Travel Expenses (if any –

see Section 3.2, below)

$7,500.00

$82,500.00

Expenses:  (choose one of the below)

 

As reflected in Section 3.1, above, Microsoft shall reimburse Vendor up to seven thousand five hundred US Dollars ($7,500.00 USD) for pre-approved, reasonable and actual travel and travel-related expenses incurred by Vendor Personnel in connection with the performance of the Services.  All travel expenses hereunder are subject to Microsoft’s review and the Microsoft Travel Policy and Vendor or Vendor Personnel must submit appropriate documentation evidencing expenses to be reimbursed.

 

Vendor shall bear sole responsibility for all expenses incurred in connection with the performance of the Services, unless otherwise agreed to in writing by Microsoft.

No employment. The Agreement or this SOW does not create an employment relationship between Microsoft and Vendor or Vendor Personnel. Vendor’s employees, independent contractors, personnel and/or subcontractors (collectively referred to as “Vendor Personnel”) are not Microsoft employees.

Vendor is responsible for and will pay all wages, fringe benefits, payroll taxes, insurance, work schedules, and work conditions with respect to the Vendor Personnel, and for all other costs incurred by it in connection with its business, including but not limited to travel, rent, and the cost of supplies and materials, except as may have been approved by Microsoft in accordance with section this SOW.   Upon Microsoft’s request, Vendor will provide Microsoft with satisfactory proof of employment status of the assigned Resources.

Vendor will be responsible for and pay all costs of conducting its business, including, but not limited to, the expense and responsibility for any applicable insurance or city, county, state or federal licenses, permits, taxes or assessments of any kind. Vendor will be responsible for payment of any taxes imposed on Vendor including, but not limited to, income taxes, Social Security and Medicare taxes, and worker’s compensation premiums.   Vendor will indemnify Microsoft and hold it harmless from paying such business costs or taxes.

Vendor will defend, indemnify and hold harmless Microsoft and any of its parent, subsidiary or related companies, officers, managers, directors, employees and agents, for any claims, damages, judgments, settlement, costs or expenses incurred by Microsoft as a result of any action instituted by Vendor Personnel against Microsoft, including but not limited to any claims for wages, fringe benefits, or other compensation under federal or state law, any claims related to Vendor’s employment of or contract with Vendor Personnel, and any claims challenging the Vendor’s right to dismiss or sever contractual ties with its Vendor Personnel.  Similarly, Vendor will defend, indemnify and hold Microsoft harmless for any other third-party claims, judgments, settlements, costs, fines or penalties related to the employment status of the Vendor Personnel.