EXHIBIT A Statement of Work (SOW) #2

Exhibit 10.30

This Statement of Work ("SOW"),. by and between McorpCX, Inc. (Previously named Touchpoint Metrics, Inc.) ("Company") and Jamaica Money Market Brokers.Limited ("Client") is effective as of the later date signed below ("SOW Effective Date") and serves as Client's approval for Company to begin work on the project (the "Project") outlined in the McorpCX October 17, 2014 Protect Plan for titled "The Ideal State In-Branch Customer Experience: A Project Plan for the JMMB Group" ("Project Plan"), which is made part of this SOW by reference, the scope of which is described therein and further referenced in the followmg:

1. Agreement Name: Services Agreement ("Agreement")

2. Agreement Date: August 25, 2014

3. Project Name: CX Design and Improvement: An End-to-End Client Journey

4. Project Start Date: October 28, 2015

5. Approvals: The authorized approval source for Client is: lmani Duncan-Price

6. Consulting Services:

The insights gained in and strategies defined by this engagement will help Client to develop and consistently deliver easier, more relevant, enjoyable and effective interactions, resulting in predictable and delightful experiences for their customers at every stage of their journey.  Our approach will guide the joint identification of "As-Is" (current state) experiences, as well as the design of "To Be" ideal-state end-to-end journeys and development of an implementation framework for a single client persona.

      (b)   Key Activities. The key activities for each phase of work are as follows:

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Leverage strategy and design framework defined by McorpCX in 2014 JMMB Project Plan

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Draft, finalize and share completed "ideal state" Journey Maps (likely 2 maps, depicting pre- and post-purchase, to be determined during client journey definition in Phase 1)

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Key stakeholder presentation of ideal state journeys delivered remotely

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Gather, review codify and share pre-read materials

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Conduct in-depth blueprinting workshops (Over 2 consecutive days, ~12-15 attendees each)

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Draft, finalize and share completed service blueprints (2 blueprints focused on prioritized cross-channel opportunities, to be determined during prioritization activities in Phase 2)

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Final key stakeholder presentation delivered remotely

schedule. If McorpCX disagrees with Client's rejection of the deliverable, the Company's project manager will immediately notify Client's project manager and schedule a meeting to discuss and resolve the issue. If the project managers are unable to resolve the issue, then it will be referred to the parties' executives for resolution in accordance with the Agreement.

7. Client Materials:

Subject to the confidentiality provisions of the Agreement, Client is responsible for providing at no charge and in a timely manner with all internal resources, records, facilities, equipment, data, information, tools, software, documentation, materials, data, content or other information or resources, as well as access to and timely and accurate responses from personnel, agents, and vendors to all communications from McorpCX. Client is responsible for the truth, accuracy, and legality of all content provided to McorpCX. Client acknowledges that delays on its part may adversely affect schedules and costs. Client and Client agents and vendors (if any) will provide McorpCX at no charge and in a timely manner with all facilities, equipment, data, information, tools, software, documentation, materials, data, content or other information or resources, as well as access to and responses from their personnel, agents, and vendors ("Client Materials") reasonably required by McorpCX to provide the Services under this SOW. Client will ensure that it has all rights and consents necessary for McorpCX to use such Client Materials. Client understands and acknowledges that McorpCX's performance of the Services depends on Client and Client agents and vendors (if any) providing the Client Materials in a timely manner, and that any failure or delay will prevent or delay McorpCX performance of the Services. Client is responsible for and assumes the risk of any problems resulting from the Client Materials.

8. Fees, Expenses and Payment Terms:

      (a)   Consulting Fees. Total fees for Consulting Services are ninety thousand U.S. dollars ($90,000 USD). Consulting fees will be invoiced to Client by Company and are chargeable according the following schedule:

Additional on-site Training, Consulting or Presentation Services are available as requested in writing by client, at the rate of five-thousand U.S. dollars ($5,000) per day.

9. Statement of Work Term and Termination:

The term of this Statement of Work shall begin on the Effective Date and shall continue in effect until completion of the Project. This SOW may, after complying with Section 8.7.1 of the Agreement, be terminated by either party if the other party fails to cure a breach of any material provision of this SOW

(which shall include the Company's duty to provide the Consulting Services and complete the Deliverables within the stipulated time, subject to any delay caused by the Client) within thirty (30) days after receipt of written notice of such breach. The Company and the Client may temporarily cease performance of its obligations during any cure period.

This Statement of Work is entered under and subject and pursuant to the Services Agreement between McorpCX and the Client, and is subject to all the terms and conditions of the Agreement.  Any capitalized terms not defined in this Statement of Work shall have the meanings ascribed to them in the Agreement. This Statement of Work supplements and incorporates by reference the relevant terms of the Agreement. The parties have executed this Statement of Work on the respective dates set forth below.