Manufacturing Services Agreement between Isilon Systems, Inc. and Sanmina-SCI Corporation

Contract Categories: Business Operations › Services Agreements
Summary

Isilon Systems, Inc. and Sanmina-SCI Corporation have entered into an agreement where Sanmina-SCI will manufacture products for Isilon at agreed prices. The contract outlines pricing, payment terms, and procedures for new product quotes and price adjustments. The agreement lasts for one year and automatically renews unless terminated. Both parties have set obligations regarding purchase orders, approvals for certain expenses, and credit limits. The agreement ensures that Isilon receives competitive pricing and that both parties follow clear processes for payments and adjustments.

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EX-10.15 2 v23215a4exv10w15.txt EXHIBIT 10.15 EXHIBIT 10.15 MANUFACTURING SERVICES AGREEMENT THIS AGREEMENT (the "Agreement") is effective as of this 17th day of February 2006 (the "Commencement Date"), by and between ISILON SYSTEMS, INC., a Delaware corporation having a principal place of business at 220 W. Mercer St. Seattle, WA, 98819, on behalf of itself and its majority-owned subsidiaries (collectively "CUSTOMER") and SANMINA-SCI CORPORATION, a Delaware corporation having its principal place of business at 2700 North First Street, San Jose, California 95134, on behalf of itself and its majority owned subsidiaries ("SANMINA-SCI"). CUSTOMER and SANMINA-SCI are sometimes collectively referred to herein as the "Parties." 1. TERM The initial term of this Agreement shall commence on the Commencement Date and shall continue through the first anniversary of the Commencement Date unless sooner terminated by mutual agreement or in accordance with this Agreement. Upon the expiry of the initial term, this Agreement shall continue from year to year until one Party terminates the Agreement in accordance with section 10.0 Notwithstanding the foregoing, the term of this Agreement shall automatically extend to include the term of any purchase order ("Order") issued hereunder. 2. PRICING 2.1 Pricing. During the term, CUSTOMER may purchase from SANMINA-SCI the Products specified in Exhibit A hereto, as such Exhibit may be amended from time to time (the "Products") at the prices set forth in Exhibit A (the "Prices"). Prices (a) are in U.S. Dollars, (b) include SANMINA-SCI standard packaging, (c) exclude the items set forth in Section 2.2, and (d) are based on (i) the configuration set forth in the specifications provided to SANMINA-SCI on which SANMINA-SCI's quotation was based (the "Specifications") and (ii) the projected volumes, minimum run rates and other assumptions set forth in SANMINA-SCI's quotation and/or Exhibit A. The Prices shall remain fixed for the term of the Agreement, subject to any price adjustments effected pursuant to Section 15.3, or any special, non-QBR price adjustments agreed to by the parties in writing. SANMINA-SCI warrants that such Prices shall be as low as or lower than the prices charged to any third party for such Product, or items similar to Product, in similar quantities and under similar terms and conditions and similar delivery requirements. In the event SANMINA-SCI offers a lower price for Product or items similar to Product to any such third party, or in the event of a general price reduction for Product or items similar to Product, the price for Product hereunder and under each Purchase Order shall be reduced to such lower price (subject to all otherwise applicable discounts) effective upon the date of the implementation for such third party. 2.2 Exclusions from Price. Prices specifically exclude (a) export licensing of the Product and payment of broker's fees, duties, tariffs and other similar charges; (b) taxes or charges (other than those based on net income of SANMINA-SCI) imposed by any taxing authority upon the manufacture, sale, shipment, storage, "value add" or use of the Product; and (c) setup, tooling, or non-recurring engineering activities (collectively "NRE Charges"). 2.3 Purchases on CUSTOMER's Behalf. Prior written approval, from a specific job title specified by CUSTOMER, shall be required before the purchase by SANMINA-SCI, on CUSTOMER"S behalf, of any tooling, component expedite charges or PPV (purchase price variance, the difference between the Delivered Cost of the expedited component(s) and the Delivered Cost on which normal pricing is based) in excess of [+]. An email from the specified job title to constitute approval in writing. All such requests and associated approvals will be consolidated on the last day of each calendar month and presented to CUSTOMER for a Purchase Order covering such charges. Purchase Order to be provided to SANMINA-SCI within fifteen (15) calendar days of such request. 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION 2.4 New Price Quotations. CUSTOMER may, from time to time, request from SANMINA-SCI quotations for a new Product or service. RFQ (Request For Quotes) will follow the guidelines outlined in EXHIBIT F. SANMINA-SCI recognizes the importance of a timely, accurate response. The following completions targets are established; SCI will provide written acknowledgement of receipt of quote requests to CUSTOMER within [+] working days of such receipt. Completed quotes will be provided according to the following schedule, start date to be defined as receipt by SANMINA-SCI of a full and complete documentation package detailed in EXHIBIT F, and a valid request for quote, including a statement of work if applicable: 1. Quotes with labor and material, but no sheet metal, cables or other custom parts - [+] working days 2. Quotes with sheet metal, cables or other custom parts - completion date depends on commits from custom part supplier, but a date for completion to be committed to CUSTOMER within 4 days from quote request 3. Labor Only quotes - [+] working days All Product quotes provided to CUSTOMER by SANMINA-SCI will provide pricing calculated at various run rates. Such pricing will be the basis for pricing adjustments as referenced in section 2.2. 2.5 Other Price Adjustments: (a) At the conclusion of each price review referenced above, the run rate on which to base pricing for the upcoming quarter shall be calculated as follows: An average run rate for each Finished Goods Assembly will be calculated by adding the past 2 most current quarter's numbers for actual units purchased by CUSTOMER, and the number of units on the Orders for the same assembly for the upcoming quarter, and dividing by 3. Both parties agree that by basing the pricing on this calculated run rate, there will be no bill backs or rebates based on the actual results for the upcoming quarter. (b) CUSTOMER acknowledges that the Prices are based on the Specifications and the assumptions set forth in SANMINA-SCI's quotation and in Exhibit A. In the event SANMINA-SCI experiences an increase in cost as a result of changes in the pricing assumptions or the Specifications, SANMINA-SCI shall be entitled to the Price adjustment set forth in Section 6.1. 3. PAYMENT 3.1 Payment Terms. Payment terms are [+] after the date of the invoice. On any invoice not paid by the maturity date, CUSTOMER shall pay interest from maturity to date of payment at the rate of [+] per month. Unless otherwise stated, payment shall be made in U.S. Dollars. 3.2 Setoffs. Each Party shall be entitled at all times to set-off any amount owing from the other Party to such Party against any amount payable to the other Party from such Party, arising out of this or any other transaction. For purposes hereof, (i) the term "Party" shall include the Parties to this transaction and each Party's majority-owned subsidiaries. 3.3 Credit Limit. SANMINA-SCI's Credit Department shall provide CUSTOMER with an initial credit limit, which shall be reviewed (and, if necessary, adjusted) from time to time. SANMINA-SCI shall have the right to reduce the credit limit upon [+] prior written notice to CUSTOMER, such notice to be in the form of a letter, sent overnight delivery, with copies to, at a minimum, to CUSTOMER CFO, VP Operations and Director of Supply Chain Management. SANMINA-SCI shall advise in writing as detailed above and copied to the same individuals, when CUSTOMER reaches [+] of credit limit. In the event CUSTOMER exceeds this credit limit or has any outstanding invoice more than [+] past due, SANMINA-SCI shall notify CUSTOMER in writing, electronic mail to constitute written notice, of such past due amount or CUSTOMER exceeding the credit limit. If CUSTOMER fails to bring the account current within 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 2 five (5) days or reduce total exposure to an amount lower than the credit limit, as the case may be, SANMINA-SCI shall have the right to stop shipments of Product to CUSTOMER until CUSTOMER makes a sufficient payment to bring its account within the credit limit provided. 3.4 Security Interest. CUSTOMER grants SANMINA-SCI a security interest, equal to the value of the Product for the Products delivered to CUSTOMER until CUSTOMER has paid for the Products and all Product-related charges. CUSTOMER agrees to promptly execute any documents requested by SANMINA-SCI to perfect and protect such security interest. 4. PURCHASE ORDERS/FORECAST/RESCHEDULE 4.1 Purchase Orders. (a) CUSTOMER will issue to SANMINA-SCI specific Orders for Product covered by this Agreement. Each Order shall be in the form of a written or electronic communication and shall contain the following information: (i) the part number of the Product; (ii) the quantity of the Product; (iii) the delivery date or shipping schedule; (iv) the location to which the Product is to be shipped; and (v) transportation instructions. Each Order shall contain a number for billing purposes, and may include other instructions and terms (provided that such terms do not conflict with this Agreement) as may be appropriate under the circumstances. (b) All Orders shall be confirmed by SANMINA-SCI within five (5) business days of receipt. If SANMINA-SCI does not accept or reject the Order within the five day period, the Order shall be deemed rejected by SANMINA-SCI unless SANMINA-SCI has commenced performance, in which case the Order shall be deemed accepted to the extent of such performance. In the event SANMINA-SCI is unable to meet the delivery schedule set forth in a proposed Order, or finds the schedule or Order to be unacceptable for some other reason, the Parties shall negotiate in good faith to resolve the disputed matter(s). 4.2 Forecast; Minimum Buys; Excess and Obsolete Inventory. (a) Initial Forecast. Upon the execution of this Agreement, CUSTOMER shall provide SANMINA-SCI with (i) an initial ninety (90) day firm Order and (ii) a forecast for Product requirements (in monthly buckets) for an additional nine (9) months ("Forecast"). All Orders shall be binding and may be rescheduled only in accordance with Section 4.2(d), or cancelled upon payment of (1) the purchase price of the Product (if the cancellation is made within 30 days of the scheduled delivery date) or (2) the amounts set forth in Section 4.2(f) (if cancellation is made outside of such 30-day period). SANMINA-SCI shall make purchase commitments (including purchase commitments for Long Leadtime Components) to its Component suppliers ("Vendors") based upon the Order and Forecast, and CUSTOMER shall be responsible for all such Components purchased in support of Customer's then-current Forecast. For all other purposes, however, the Forecast shall be non-binding. (b) Subsequent Forecasts. On the first business day of each calendar month or an alternately agreed to date within each month after the initial Order and Forecast, a new Forecast month shall be added, to maintain Forecast horizon at 12 months, and a new firm Order issued for an additional month to bring the Order horizon back to 90 days, so that a rolling Order of ninety (90) days is always maintained. (c) MRP Process. (1) SANMINA-SCI shall take the Order and Forecast and generate a Master Production Schedule ("MPS") for a twelve-month period in accordance with the process described in this Section. The MPS shall define the master plan on which SANMINA-SCI shall base its procurement, internal capacity projections and commitments. SANMINA-SCI shall use CUSTOMER's Order to 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 3 generate the first three (3) months of the MPS, inform the Component vendors of forward requirements, and shall use CUSTOMER's Forecast to generate the subsequent nine (9) months of the MPS, also to be communicated to the component vendors. (2) SANMINA-SCI shall process the MPS through industry-standard software (the "MRP Software") that will break down CUSTOMER's Product requirements into Components, Sub Assemblies and Finished Goods Hub requirements. When no Product testing (in-circuit or functional testing) is required by CUSTOMER, SANMINA-SCI will use commercially reasonable efforts to schedule delivery of all Components to SANMINA-SCI [+] working days before the Products are scheduled to ship to CUSTOMER; in the event Product testing is required, SANMINA-SCI will use commercially reasonable efforts to schedule delivery of all Components to SANMINA-SCI [+] before the Products are scheduled to ship to CUSTOMER. (3) SANMINA-SCI will release (launch) purchase orders to Vendors (including other SANMINA-SCI facilities) prior to the anticipated date that the Components are needed at SANMINA-SCI. The date on which these orders are launched will depend on the lead time determined between the Vendor and SANMINA-SCI and SANMINA-SCI's manufacturing or materials planning systems. If SANMINA-SCI fails to order Components in a timely manner in accordance with this section for which there is valid demand based on the most current forecast, and such failure results in failure to deliver Product to CUSTOMER on time, SANMINA-SCI shall pay the cost of expedited freight as a sole remedy. (4) A list of all Components with lead times greater than [+] (or the Order period, if the Order period is less than [+]) ("Long Leadtime Components") is set forth in Exhibit B to this Agreement and/or has previously been provided to CUSTOMER. SANMINA-SCI shall use reasonable efforts to update the list of Long Leadtime Components every month and present an updated list of Long Leadtime Components to CUSTOMER at the time SANMINA-SCI presents the CUSTOMER with the E&O List described in Section 4.2(e). Each revised Long Leadtime Item list shall be deemed an amendment to Exhibit B, whether or not it has been formally designated as such. In the event SANMINA-SCI fails to present an updated list of Long Leadtime Components, (i) the Parties shall continue to rely on the preceding list (as updated in writing by the Parties) and (ii) CUSTOMER will accept responsibility for Long Leadtime Components ordered outside the leadtimes set forth in the list provided that SANMINA-SCI can demonstrate to CUSTOMER'S reasonable satisfaction that such Components were ordered in accordance with the then-current Vendor leadtimes. (CUSTOMER acknowledges that leadtimes constantly change and that SANMINA-SCI might not always be able to present CUSTOMER with a current Long Leadtime Component List). (5) CUSTOMER acknowledges that SANMINA-SCI will order Components in quantities sufficient to support CUSTOMER's Forecast. In determining the quantity of Components to order, SANMINA-SCI divides the Components into three classes, "Class A," "Class B" and "Class C." Class A Components are comprised of the approximately [+] of Components constituting approximately [+] of the Product's total Component cost. Class C Components are comprised of the approximately [+] of Components constituting approximately [+] of the Product's total Component cost. Class B Components are comprised of the remaining [+] of Components constituting approximately [+] of the Product's total Component cost. SANMINA-SCI will place orders with its Vendors for approximately [+] worth of Class A Components, [+] worth of Class B Components and [+] worth of Class C Components. A summary of SANMINA-SCI's purchase commitments is set forth in the table below. 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 4
Expected Percentage Part Expected Percentage of Total Value (of Periods Worth of Supply to Class of Total Parts Gross Requirements) be Bought with Each Order - ----- ------------------- ------------------- -------------------------- A [+] [+] [+] B [+] [+] [+] C [+] [+] [+]
(6) CUSTOMER acknowledges that SANMINA-SCI will be required to order Components in accordance with the various minimum buy quantities, tape and reel quantities, and multiples of packaging quantities required by the Vendor. In addition, CUSTOMER acknowledges that there is a lag time of up to ten working days, between any CUSTOMER cancellation and the cancellation of the Components required to support production. (7) CUSTOMER acknowledges that the Vendor leadtimes can be significant (e.g., 26 weeks or greater), and understands that it is possible for SANMINA-SCI to have Components on order which would support the last week of CUSTOMER'S Forecast. For example, assuming a Vendor leadtime of 40 weeks and a "B" Component, SANMINA-SCI would place an order for 3 months' worth (see table above) of such Component approximately 40 weeks prior to the date on which the first Component is expected to be used. (d) Reschedule. CUSTOMER may reschedule all or part of a scheduled delivery (per Order or Forecast) three (3) times for a period not to exceed [+] days in accordance with the table below. At the end of this [+] period, CUSTOMER shall either accept delivery of rescheduled finished units and/or pay SANMINA-SCI's Delivered Cost (as defined in Section 4.2(e)) associated with rescheduled units not yet built [+] SANMINA-SCI shall use reasonable commercial efforts to accommodate any upside schedule changes beyond the firm order periods. (e) Excess and Obsolete Inventory. Within fifteen (15) working days after the end of each calendar month, SANMINA-SCI shall advise CUSTOMER in writing of any excess or obsolete Components, Sub Assemblies and Finished Goods purchased or manufactured solely for the manufacture of CUSTOMER's Products but remaining in its inventory, and the Delivered Cost of such Components, Sub Assemblies and Finished Goods (the "E&O List"). For the purpose of this Agreement, (i) the phrase "Obsolete Components, Sub Assemblies and Finished Goods" shall mean any on-hand Components, Sub Assemblies and Finished Goods, ordered or manufactured in accordance with this Section, for which there is no demand for the next six (6) month period, according to the most current Forecast (whether as a result of an ECO or otherwise), (ii) the term "Excess Components, Sub Assemblies and Finished Goods" shall mean any on-hand Components, Sub Assemblies and Finished Goods, ordered or manufactured in accordance with this Section, which are not required to meet CUSTOMER's requirements (1) for the ensuing thirty-day period for "A" Components, Sub Assemblies and Finished Goods, (subassemblies and Finished Goods shall be deemed as A components) (2) for the ensuing ninety-day period for "B" Components or (3) for the ensuing one hundred eighty day period for "C" Components(ii) the term "Delivered Cost" shall mean SANMINA-SCI's quoted cost of Components, Sub Assemblies and Finished Goods as stated on the bill of materials, delivered to the point of manufacture. Within five (5) business days of receiving SANMINA-SCI's E&O List, CUSTOMER shall advise SANMINA-SCI of any Components, Sub Assemblies and Finished Goods that it believes are not excess or obsolete. Within five (5) business days after receiving SANMINA-SCI's E&O List, SANMINA-SCI and CUSTOMER shall finalize the E&O List, and CUSTOMER (i) shall issue to SANMINA-SCI an Order for all Obsolete Components, Sub Assemblies and Finished Goods on the E&O List at a price equal to the Delivered Cost of such Components, Sub Assemblies and Finished Goods plus a [+] markup on such Components. Sub Assemblies and Finished Goods shall have no additional markup to listed price, but may have charges for packaging if not included in the price, and (ii) shall issue an Order to 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 5 SANMINA-SCI for any carrying charge due on the Excess Components, Sub Assemblies and Finished Goods. The carrying charge shall be an amount equal to [+]. CUSTOMER shall pay SANMINA-SCI in accordance with Section 3. (f) Customer Component Liability. CUSTOMER acknowledges that it shall be financially liable for all Components, Sub Assemblies and Finished Goods ordered or manufactured in accordance with Section 4. Specifically, CUSTOMER's Liability shall be equal to SANMINA-SCI's Delivered Cost of all Components, Sub Assemblies and Finished Goods ordered or manufactured in support of any Order or Forecast, including any excess Components, Sub Assemblies and Finished Goods resulting from any minimum buy quantities, tape and reel quantities, and multiples of packaging quantities required by the Vendor less the actual cost (per the bill of materials) of those Components, Sub Assemblies and Finished Goods which are returnable to Vendor (less any cancellation or restocking charges). At CUSTOMER'S request, SANMINA-SCI shall use its most diligent efforts to mitigate all resulting costs and to return such Components, to the Vendor for full or partial refund, or by attempting to use such Components, within the SANMINA-SCI Corporation; provided, however, that SANMINA-SCI shall not be obligated to attempt to return to Vendor Components, Sub Assemblies and Finished Goods which are, in the aggregate, worth less than $100.00. SANMINA-SCI shall fully inform CUSTOMER in connection with such mitigation and return efforts 5. DELIVERY AND ACCEPTANCE 5.1 Delivery. All Product shipments (including shipments made in accordance with Section 7 (Warranty)) shall be Ex Works (Incoterms 2000). SANMINA-SCI's facility of manufacture (or repair). Title to and risk of loss or damage to the Product shall pass to CUSTOMER upon SANMINA-SCI's tender of the Product to the common carrier. CUSTOMER shall be the exporter of record for all shipments of Products, including any repaired or replacement Products. SANMINA-SCI shall mark, pack, package, crate, transport, ship and store Product to ensure (a) delivery of the Product to its ultimate destination in safe condition, (b) compliance with all requirements of the carrier and destination authorities, and (c) compliance with any special instructions of CUSTOMER. SANMINA-SCI shall use reasonable efforts to deliver the Products on the agreed-upon delivery dates defined as 3 days early to 0 days late, and shall use commercially reasonable efforts to notify CUSTOMER of any anticipated delays immediately, as well as the cause and extent of any such delay. Upon such notice, CUSTOMER may modify any affected Orders; provided, however, that in the event of a delay as described above, CUSTOMER may take any of the measures referenced in Section 4.2(a). If the cause of the late delivery is solely due to causes within SANMINA-SCI's reasonable control, SANMINA-SCI will pay the difference between the standard cost of shipping, and the expedited cost of shipping and, if necessary, the cost of incurring overtime to expedite the delivery. This payment of expedited delivery cost differential shall constitute the sole remedy for late deliveries by SANMINA-SCI. 5.2 Acceptance. Acceptance of the Product shall occur no later than fifteen (15) days after shipment of Product and shall be based solely on whether the Product passes a mutually agreeable On-Site Verification Test ("OVT") designed to demonstrate compliance with the Specifications. Product cannot be rejected based on criteria that were unknown to SANMINA-SCI or based on test procedures that SANMINA-SCI has not approved or does not conduct. Notwithstanding anything to the contrary, Product shall be deemed accepted if not rejected within this fifteen-day period. Once a Product is accepted, all Product returns shall be handled in accordance with Article 7 (Warranty). Prior to returning any rejected Product, CUSTOMER shall obtain an Authorized Return Material ("RMA") number from SANMINA-SCI, and shall return such Product in accordance with SANMINA-SCI's instructions; CUSTOMER shall specify the reason for such rejection in all RMA's. In the event a Product is rejected, SANMINA-SCI shall have a reasonable opportunity to cure any defect which led to such rejection. 6. CHANGES 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 6 6.1 General. CUSTOMER may upon five business days notice, and based upon Component availability make changes within the general scope of this Agreement. If changes need to be made on an emergency basis, SANMINA-SCI will use commercially reasonable efforts to complete change as quickly as possible. Such changes may include, but are not limited to changes in (1) drawings, plans, designs, procedures, Specifications, test specifications or bill of material ("BOM"), (2) methods of packaging and shipment, (3) quantities of Product to be furnished, (4) delivery schedule, or (5) Customer-Furnished Items. All changes other than changes in quantity of Products to be furnished shall be requested pursuant to an Engineering Change Notice ("ECN") and finalized in an Engineering Change Order ("ECO"). If any such change causes either an increase or decrease in SANMINA-SCI's cost or the time required for performance of any part of the work under this Agreement (whether changed or not changed by any ECO) the Prices and/or delivery schedules shall be adjusted in a manner which would adequately compensate the Parties for such change. 6.2 ECN's. SANMINA-SCI will respond to five ECN requests per month without a non-recurring administrative fee; responses to additional ECN's will incur an administrative fee of [+] each. Within five (5) business days after an ECN is received, SANMINA-SCI shall advise CUSTOMER in writing (a) of any change in Prices or delivery schedules resulting from the ECN and (b) the Delivered Cost of any Finished Product, Work-in-Process or Components, Sub Assemblies and Finished Goods rendered excess or obsolete as a result of the ECN (collectively the "ECN Charge"). Unless otherwise stated, ECN Charges are valid from thirty (30) days from the date of the ECN Charge. 6.3 ECO's. In the event CUSTOMER desires to proceed with the change after receiving the ECN Charge pursuant to Section 6.2, CUSTOMER shall advise SANMINA-SCI in writing and shall immediately issue a PO for the portion of the ECN Charge set forth in Section 6.2(b). In the event CUSTOMER does not desire to proceed with the Change after receiving the ECN Charge, it shall so notify SANMINA-SCI. In the event SANMINA-SCI does not receive written confirmation of CUSTOMER's desire to proceed with the change within thirty days after SANMINA-SCI provides CUSTOMER with the ECN Charge, the ECN shall be deemed cancelled. 7. WARRANTY 7.1 SANMINA-SCI Warranty. SANMINA-SCI warrants that, for a period of one year from the date of manufacture of the Product, the Product will be free from defects in workmanship and will conform to the Specifications. Products shall be considered free from defects in workmanship (and CUSTOMER shall have no warranty claim) if they are manufactured in accordance with the latest version of IPC-A-600 or IPC-A-610 and successfully complete any mutually agreed Product acceptance test. SANMINA-SCI shall, at its option and at its expense (and as CUSTOMER's sole and exclusive remedy for breach of any warranty), repair, replace or issue a credit for Product found defective during the warranty period. In addition, SANMINA-SCI will pass on to CUSTOMER all Vendor's (and manufacturers') Component warranties to the extent that they are transferable, but will not independently warrant any Components. All warranty obligations will cease upon the earlier of the expiration of the warranty period set forth above or the return (at CUSTOMER's request) of any test equipment or test fixtures. ALL CLAIMS FOR BREACH OF WARRANTY MUST BE RECEIVED BY SANMINA-SCI NO LATER THAN THIRTY (30) DAYS AFTER THE EXPIRATION OF THE WARRANTY PERIOD. 7.2 RMA Procedure. SANMINA-SCI shall concur in advance on all Product to be returned for repair or rework. CUSTOMER shall obtain a RMA number from SANMINA-SCI prior to return shipment. All returns shall state the specific reason for such return, and will be processed in accordance with SANMINA-SCI's RMA Procedure, EXHIBIT G. SANMINA-SCI shall pay all transportation costs for valid returns of the Products to SANMINA-SCI and for the shipment of the repaired or replacement Products to CUSTOMER, and shall bear all risk of loss or damage to such Products while in transit; CUSTOMER shall pay these charges, plus a handling charge of [+] for invalid or "no defect found" returns that exceed [+] of the total returns for a given month. Any repaired or replaced Product shall be warranted as set forth in this 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 7 Article for a period equal to the greater of (i) the balance of the applicable warranty period relating to such Product or (ii) sixty (60) days after it is received by CUSTOMER. 7.3 Exclusions From Warranty. This warranty does not include Products that have defects or failures resulting from (a) CUSTOMER's design of Products including, but not limited to, design functionality failures, specification inadequacies, failures relating to the functioning of Products in the manner for the intended purpose or in the specific CUSTOMER's environment; (b) accident, disaster, neglect, abuse, misuse, improper handling, testing, storage or installation including improper handling in accordance with static sensitive electronic device handling requirements; (c) unauthorized alterations, modifications or repairs to defective Products by CUSTOMER or third parties or (d) defective CUSTOMER-provided test equipment or test software. CUSTOMER bears all design responsibility for the Product. 7.4 Remedy. THE SOLE REMEDY UNDER THIS WARRANTY SHALL BE THE REPAIR, REPLACEMENT OR CREDIT FOR DEFECTIVE PARTS AS STATED ABOVE. THIS WARRANTY IS THE SOLE WARRANTY GIVEN BY SANMINA-SCI AND IS IN LIEU OF ANY OTHER WARRANTIES EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, COMPLIANCE WITH ROHS AND WEEE (AND SIMILAR LEGISLATION IN OTHER COUNTRIES), AND FITNESS FOR A PARTICULAR PURPOSE, EACH OF WHICH IS SPECIFICALLY DISCLAIMED. 8. CUSTOMER FURNISHED EQUIPMENT AND COMPONENTS 8.1 Customer-Furnished Items. CUSTOMER shall provide SANMINA-SCI with the Product design and related specifications, applicable regulatory requirements, equipment, tooling, Components or documentation set forth in Exhibit C (collectively the "Customer-Furnished Items"). CUSTOMER hereby represents and warrants that the Customer-Furnished Items are or will be fit for their intended purposes, meet all applicable regulatory requirements, and will be delivered to SANMINA-SCI in a timely manner. Documentation (including BOM's, drawings and artwork) shall be current and complete. CUSTOMER shall be responsible for schedule delay, reasonable inventory carrying charges and allocated equipment down time charges associated with the incompleteness, late delivery or non-delivery of the Customer-Furnished Items. Sanmina-SCI will notify CUSTOMER by email of any impact from the incompleteness, late delivery or non-delivery of the CUSTOMER furnished items so that issues can be resolved before any impact to the CUSTOMER. 8.2 Care of Customer-Furnished Items. All Customer-Furnished Items shall remain the property of CUSTOMER. SANMINA-SCI shall clearly identify all Customer-Furnished Items by an appropriate tag and shall utilize such Customer-Furnished Items solely in connection with the manufacture of CUSTOMER's Product. SANMINA-SCI shall not make or allow modifications to be made to the Customer-Furnished Items without CUSTOMER's prior written consent. SANMINA-SCI shall be responsible for reasonable diligence and care in the use and protection of any Customer-Furnished Items and routine maintenance of any Customer-Furnished equipment, but shall not be responsible for repairs or replacements (including servicing and calibration to the equipment) unless such failure was caused by SANMINA-SCI's negligence or willful misconduct. All Customer-Furnished Items shall be returned to CUSTOMER at CUSTOMER's expense upon request. SANMINA-SCI's Production and warranty obligations which require the utilization of the returned Customer-Furnished Items will cease upon SANMINA-SCI's fulfillment of CUSTOMER'S request. 8.3 Customer-Furnished Components. Customer-furnished Components shall be handled in accordance with SANMINA-SCI's procedures regarding Customer-Furnished Material, incorporated by reference herein, copies of which are available upon request. 9. INDEMNIFICATION AND LIMITATION OF LIABILITY 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 8 9.1 SANMINA-SCI's Indemnification. SANMINA-SCI shall indemnify, defend, and hold CUSTOMER and CUSTOMER's affiliates, shareholders, directors, officers, employees, contractors, agents and other representatives (the "Customer-Indemnified Parties") harmless from all third party demands, claims, actions, causes of action, proceedings, suits, assessments, losses, damages, liabilities, settlements, judgments, fines, penalties, interest, costs and expenses (including fees and disbursements of counsel) of every kind (each a "Claim," and, collectively "Claims") (i) based upon personal injury or death or injury to property (other than damage to the Product itself, which is handled in accordance with Article 7/Warranty) to the extent any of the foregoing is proximately caused either by the negligent or willful acts or omissions of SANMINA-SCI or its officers, employees, subcontractors or agents and/or (ii) arising from or relating to any actual or alleged infringement or misappropriation of any patent, trademark, mask work, copyright, trade secret or any actual or alleged violation of any other intellectual property rights arising from or in connection with SANMINA-SCI's manufacturing processes or SANMINA-SCI-furnished items, which are items used by SANMINA-SCI in its manufacturing processes excluding Components. 9.2 CUSTOMER's Indemnification. CUSTOMER shall indemnify, defend, and hold SANMINA-SCI and SANMINA-SCI's affiliates, shareholders, directors, officers, employees, contractors, agents and other representatives (the "SANMINA-SCI-Indemnified Parties") harmless from all third party Claims (i) based upon personal injury or death or injury to property to the extent any of the foregoing is proximately caused either by a defective Product, by the negligent or willful acts or omissions of CUSTOMER or its officers, employees, subcontractors or agents and/or (ii) arising from or relating to any actual or alleged infringement or misappropriation of any patent, trademark, mask work, copyright, trade secret or any actual or alleged violation of any other intellectual property rights arising from or in connection with any Customer-Furnished Items, except to the extent that such infringement exists as a result of use by CUSTOMER of SANMINA-SCI's manufacturing or SANMINA-SCI-furnished items, which are items used by SANMINA-SCI in its manufacturing processes excluding Components. 9.3 Procedure. A Party entitled to indemnification pursuant to this Article (the "Indemnitee") shall promptly notify the other Party (the "Indemnitor") in writing of any Claims covered by this indemnity. Promptly after receipt of such notice, the Indemnitor shall assume the defense of such Claim with counsel reasonably satisfactory to the Indemnitee. If the Indemnitor fails, within a reasonable time after receipt of such notice, to assume the defense with counsel reasonably satisfactory to the Indemnitee or, if in the reasonable judgment of the Indemnitee, a direct or indirect conflict of interest exists between the Parties with respect to the Claim, the Indemnitee shall have the right to undertake the defense, compromise and settlement of such Claim for the account and at the expense of the Indemnitor. Notwithstanding the foregoing, if the Indemnitee in its sole judgment so elects, the Indemnitee may also participate in the defense of such action by employing counsel at its expense, without waiving the Indemnitor's obligation to indemnify and defend. The Indemnitor shall not compromise any Claim (or portions thereof) or consent to the entry of any judgment without an unconditional release of all liability of the Indemnitee as to each claimant or plaintiff. 9.4 Limitation of Liability. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, EVEN IF SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FOR THE PURPOSE OF THIS SECTION, BOTH LOST PROFITS AND DAMAGES RESULTING FROM VALUE ADDED TO THE PRODUCT BY CUSTOMER SHALL BE CONSIDERED CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL SANMINA-SCI'S LIABILITY FOR A PRODUCT (WHETHER ASSERTED AS A TORT CLAIM OR CONTRACT CLAIM) EXCEED THE AMOUNTS PAID TO SANMINA-SCI FOR SUCH PRODUCT HEREUNDER. IN NO EVENT WILL SANMINA-SCI BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCT BY CUSTOMER. IN ADDITION, IN NO EVENT SHALL SANMINA-SCI'S LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT EXCEED 10% OF THE AMOUNTS PAID TO SANMINA-SCI BY CUSTOMER IN THE TWELVE MONTHS PRECEDING SUCH CLAIM. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 9 Notwithstanding the foregoing, the caps set forth herein shall not apply to limit (i) CUSTOMER's obligation for termination payments in accordance with Section 10, (ii) a Party's obligation to indemnify the other Party against any third party Claim for personal injury or property damage, or (iii) actual damages required to be paid to any third party as a result of any infringement claim. THE LIMITATION SET FORTH IN THIS SECTION SHALL APPLY WHERE THE DAMAGES ARISE OUT OF OR RELATE TO THIS AGREEMENT. 10. TERMINATION 10.1 Termination for Cause. Subject to Section 10.4, either Party may terminate this Agreement or an Order hereunder for default if the other Party materially breaches this Agreement; provided, however, no termination right shall accrue until thirty (30) days after the defaulting Party is notified in writing of the material breach and has failed to cure within the thirty (30) day period after notice of material breach or provide a mutually agreeable plan to cure. Notwithstanding the foregoing, there shall be no cure period for payment-related breaches. If either party fails to cure or provide a plan to cure within the 30 day period, the Parties will escalate the issues as set forth below: SANMINA-SCI Titles CUSTOMER COUNTERPART Programs Team Leader Supply Chain Specialist Plant Manager Director of Operations Senior VP VP of Operations EVP VP of Operations President CEO CEO 10.2 Termination For Convenience. Subject to Section 10.4, CUSTOMER may terminate this Agreement hereunder for any reason upon thirty (60) days' prior written notice and may terminate any Order hereunder for any reason upon ninety (90) days' (before scheduled shipment) prior written notice. Subject to Section 10.4, SANMINA-SCI may terminate this Agreement for any reason upon 120 days' notice. 10.3 Termination by Operation of Law. Subject to Section 10.4, this Agreement shall immediately and automatically terminate should either Party (a) become insolvent; (b) enter into or file a petition, arraignment or proceeding seeking an order for relief under the bankruptcy laws of its respective jurisdiction; (c) enter into a receivership of any of its assets or (d) enter into a dissolution or liquidation of its assets or an assignment for the benefit of its creditors. 10.4 Consequences of Termination. a. Termination for Reasons other than SANMINA-SCI's Breach or Termination for Convenience By SANMINA-SCI. In the event this Agreement or an Order hereunder is terminated for any reason other than a breach by SANMINA-SCI (including but not limited to a force majeure or termination for convenience), CUSTOMER shall pay SANMINA-SCI, charges equal to (1) the contract price for all finished Product and Subassemblies existing at the time of termination; (2) SANMINA-SCI's cost (including labor, Components and [+] mark-up on Components and labor) for all work in process. At CUSTOMER'S option, provided that CUSTOMER is current with all payments to SANMINA-SCI and agrees to pay for additional Product, SANMINA-SCI shall complete to the extent reasonably possible, all work in process into finished Product and charges shall then be according to Section 10.4.a(1); and (3) CUSTOMER'S Component Liability pursuant to Section 4.2(f). b. Termination Resulting From SANMINA-SCI'S Breach or Convenience by SANMINA-SCI. In the event CUSTOMER terminates this Agreement or any Order hereunder as a result of a breach by SANMINA-SCI, CUSTOMER shall pay SANMINA-SCI, termination charges equal to (1) the contract price for all finished Product and Subassemblies existing at the time of termination; (2) 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 10 SANMINA-SCI's cost (including labor and Components for all work in process; and (3) CUSTOMER'S Component Liability pursuant to Section 4.2(f); provided, however, that for the purposes of this subsection only, CUSTOMER's Component Liability shall be calculated based on the quoted cost of Components as stated on the BOM rather than the Delivered Cost. At CUSTOMER'S request, SANMINA-SCI shall use reasonable commercial efforts to mitigate all resulting cost liability by attempting to return Components, Sub Assemblies and Finished Goods to the Vendor for full or partial refund, by attempting to use such Components, Subassemblies or Finished Goods within the SANMINA-SCI Corporation. 11. QUALITY 11.1 Specifications. Product shall be manufactured by SANMINA-SCI in accordance with the Specifications, as modified via written ECO's in accordance with this Agreement. Neither Party shall make any change to the Specifications, to any Components described therein, or to the Products (including, without limitation, changes in form, fit, function, design, appearance or place of manufacture of the Products or changes which would affect the reliability of any of the Products) unless such change is made in accordance with Section 6.1. Notwithstanding the foregoing, SANMINA-SCI shall be permitted to make minor changes in its manufacturing process at any time, so long as such changes do not affect the form, fit or function of the Products. 11.2 Content of Specifications. The Specifications shall include, but shall not be limited to (i) detailed electrical, mechanical, performance and appearance specifications for each model of Product, (ii) the BOM; (iii) tooling specifications, along with a detailed description of the operation thereof, (iv) art work drawings, (v) Component specifications, (vi) Vendor cross references if any. 11.3 Quality Metrics. The quality metrics which shall be tracked and reported to CUSTOMER are detailed in EXHIBIT E 11.4 Components. SANMINA-SCI shall use in its Production of Products such Components of a type, quality, and grade specified by CUSTOMER to the extent CUSTOMER chooses to so specify, and shall purchase Components only from Vendors appearing on CUSTOMER's approved vendor list ("AVL"); provided, however, that in the event SANMINA-SCI cannot purchase a Component from a Vendor on CUSTOMER'S AVL for any reason, SANMINA-SCI shall be able to purchase such Component from an alternate Vendor, subject to CUSTOMER's prior written approval, which approval shall not be unreasonably withheld or delayed. SANMINA-SCI shall use commercially reasonable efforts to manage all Vendors, but shall not be responsible for any Component (including the failure of any Component to comply with the Specifications). 11.5 Quality Specifications. SANMINA-SCI shall comply with the quality specifications set forth in its Quality Manual, incorporated by reference herein, a copy of which is available from SANMINA-SCI upon request. SANMINA-SCI shall provide CUSTOMER a copy each time changes are made. 11.6 Inspection of Facility. Upon reasonable advance written notice of no less than [+] working days and, upon SANMINA-SCI's request the execution of an appropriate nondisclosure agreement, CUSTOMER may inspect the Products, Equipment and Components held by SANMINA-SCI for CUSTOMER at SANMINA-SCI's facilities during SANMINA-SCI's regular business hours, provided that such inspection does not unduly affect SANMINA-SCI'S operations. CUSTOMER and its representatives shall observe all security and handling measures of SANMINA-SCI while on SANMINA-SCI's premises. CUSTOMER and its representatives acknowledge that their presence on SANMINA-SCI's property is at their sole risk. 12. FORCE MAJEURE 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 11 12.1 Force Majeure Event. For purposes of this Agreement, a "Force Majeure Event" shall mean (i) the occurrence of unforeseen circumstances beyond a Party's reasonable control and without such Party's negligence or intentional misconduct, including, but not limited to, any act by any governmental authority, act of war, natural disaster, strike, boycott, embargo, shortage, riot, lockout, labor dispute, civil commotion and (ii) the failure of a Vendor to timely deliver a Component to SANMINA-SCI (unless the Vendor's failure to timely deliver directly results from SANMINA-SCI's failure to order the Component). 12.2 Notice of Force Majeure Event. Neither Party shall be responsible for any failure to perform due to a Force Majeure Event provided that such Party gives notice to the other Party of the Force Majeure Event as soon as reasonably practicable, but not later than five (5) days after the date on which such Party knew or should reasonably have known of the commencement of the Force Majeure Event, specifying the nature and particulars thereof and the expected duration thereof; provided, however, that the failure of a Party to give notice of a Force Majeure Event shall not prevent such Party from relying on this Section except to the extent that the other Party has been prejudiced thereby 12.3 Termination of Force Majeure Event. The Party claiming a Force Majeure Event shall use reasonable efforts to mitigate the effect of any such Force Majeure Event and to cooperate to develop and implement a plan of remedial and reasonable alternative measure to remove the Force Majeure Event; provided, however, that neither Party shall be required under this provision to settle any strike or other labor dispute on terms it considers to be unfavorable to it. Upon the cessation of the Force Majeure Event, the Party affected thereby shall immediately notify the other Party of such fact, and use its best efforts to resume normal performance of its obligations under the Agreement as soon as possible. 12.4 Limitations. Notwithstanding that a Force Majeure Event otherwise exists, the provisions of this Article shall not excuse (i) any obligation of either Party, including the obligation to pay money in a timely manner for Product actually delivered or other liabilities actually incurred, that arose before the occurrence of the Force Majeure Event causing the suspension of performance; or (ii) any late delivery of Product, equipment, materials, supplies, tools, or other items caused solely by negligent acts or omissions on the part of such Party. 12.5 Termination for Convenience. In the event a Party fails to perform any of its obligations for reasons defined in this Article 12 for a cumulative period of ninety (90) days or more from the date of such Party's notification to the other Party then the other Party at its option may extend the corresponding delivery period for the length of the delay, or terminate this Agreement for Convenience in accordance with Section 10.2. 13. CONFIDENTIALITY AND NON-SOLICITATION OF EMPLOYEES 13.1 Definitions. For the purpose of this Agreement, (a) "Confidential Information" means information (in any form or media) regarding a Party's customers, prospective customers (including lists of customers and prospective customers), methods of operation, engineering methods and processes (include any information which may be obtained by a Party by reverse engineering, decompiling or examining any software or hardware provided by the other Party under this Agreement), programs and databases, patents and designs, billing rates, billing procedures, vendors and suppliers, business methods, finances, management, or any other business information relating to such Party (whether constituting a trade secret or proprietary or otherwise) which has value to such Party and is treated by such Party as being confidential; provided, however, that Confidential Information does not include information that (i) is known to the other Party prior to receipt from the Disclosing Party hereunder, which knowledge shall be evidenced by written records, (ii) is independently developed as evidenced by written records, (iii) is or becomes in the public domain through no breach of this Agreement, or (iv) is received from a third party without breach of any obligation of confidentiality; and provided further, that Confidential Information does not include any information provided by CUSTOMER to 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 12 SANMINA-SCI regarding the manufacturing process. CUSTOMER shall at all times have title to specifications and the microcode provided to SANMINA-SCI by CUSTOMER, and also all associated artwork, negatives, designs, or materials furnished for use in connection with this Agreement. Such specifications, microcode and all other non-public information provided by or on behalf of CUSTOMER, including without limitation each forecast and the content and results of each quarterly business review, shall be at all times the confidential information of CUSTOMER ("Confidential Information"). SANMINA-SCI shall use Confidential Information solely in connection with its performance of this Agreement, and shall not disclose Confidential Information to anyone other than CUSTOMER or SANMINA-SCI employees who have a reasonable need to know for purposes of SANMINA-SCI's performance hereunder. SANMINA-SCI shall, upon CUSTOMER's request or upon completion of the Agreement, whichever comes first, promptly return all such specifications, microcode and other Confidential Information (including all copies) to CUSTOMER, or if so directed by CUSTOMER destroy them, and shall promptly certify in writing that SANMINA-SCI has done so. The obligations hereunder shall survive any expiration or termination of this Agreement for a period of five (5) years. Notwithstanding anything to the contrary in this Agreement, SANMINA-SCI shall ensure that the only individuals who shall have the right to have access to Microcode, or to act on behalf of SANMINA-SCI with respect to Microcode pursuant to the license granted with respect thereto shall be those regular fulltime employees of SANMINA-SCI As a condition of this Agreement, SANMINA-SCI shall ensure that each Authorized Employee has executed in a legally-binding fashion, and with copy available for inspection by CUSTOMER, a confidentiality agreement in substantially the form and format described in EXHIBIT I ("AUTHORIZED EMPLOYEE AGREEMENT"), and SANMINA-SCI further agrees to the enforcement of such confidentiality agreement. In the event that any Authorized Employee ceases for any reason to be employed by SANMINA-SCI, SANMINA-SCI shall inform CUSTOMER as soon as practically possible of his or her departure SANMINA-SCI shall thereafter promptly select another qualified regular, full-time employee of SANMINA-SCI, and shall ensure that a corresponding confidentiality agreement is thereupon executed by such Authorized Employee and returned to CUSTOMER, as hereinabove described. (b) "Person" shall mean and include any individual, partnership, association, corporation, trust, unincorporated organization, limited liability company or any other business entity or enterprise. (c) "Representative" shall mean a Party's employees, agents, or representatives, including, without limitation, financial advisors, lawyers, accountants, experts, and consultants. 13.2 Nondisclosure Covenants. (a) In connection with this Agreement, each Party (the "Disclosing Party") may furnish to the other Party (the "Receiving Party") or its Representatives certain Confidential Information. For a period of three (3) years from the date of the last disclosure under this Agreement, the Receiving Party (a) shall maintain as confidential all Confidential Information disclosed to it by the Disclosing Party, (b) shall not, directly or indirectly, disclose any such Confidential Information to any Person other than (i) those Representatives of the Receiving Party whose duties justify the need to know such Confidential Information and then only after each Representative has agreed to be bound by this Confidentiality Agreement and clearly understands his or her obligation to protect the confidentiality of such Confidential Information and to restrict the use of such Confidential Information or (ii) if SANMINA-SCI is the Receiving Party, a third party Vendor for the purpose of obtaining price quotations and (c) shall treat such Confidential Information with the same degree of care as it treats its own Confidential Information (but in no case with less than a reasonable degree of care). (b) The disclosure of any Confidential Information is solely for the purpose of enabling each Party to perform under this Agreement, and the Receiving Party shall not use any Confidential Information disclosed by the Disclosing Party for any other purpose. (c) Except as otherwise set forth in this Agreement, all Confidential Information supplied by the Disclosing Party shall remain the property of the Disclosing Party, and will be promptly returned by the Receiving Party upon receipt of written request therefor. 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 13 (d) If the Receiving Party or its Representative is requested or becomes legally compelled to disclose any of the Confidential Information, it will provide the Disclosing Party with prompt written notice. If a protective order or other remedy is not obtained, then only that part of the Confidential Information that is legally required to be furnished will be furnished, and reasonable efforts will be made to obtain reliable assurances of confidentiality. 13.3 Non-Solicitation of Employees. During the term of this Agreement and for a period of one (1) years thereafter, neither Party shall directly or indirectly solicit, recruit or hire (or attempt to solicit, recruit or hire) any of the other Party's employees; provided, however, that this shall not prohibit a Party from (a) advertising for open positions provided that such advertisements are not targeted solely at the employees of the other Party; (b) or employing any individual who initiates contact with such Party on his or her own initiative, whether in response to an advertisement or otherwise. 13.4 Injunctive Relief Authorized. Any material breach of this Article by a Party or its Representatives may cause irreparable injury and the non-breaching Party may be entitled to equitable relief, including injunctive relief and specific performance, in the event of a breach. The above will not be construed to limit the remedies available to a Party. In addition, the prevailing Party will be entitled to be reimbursed for all of its reasonable attorneys' fees and expenses at all levels of proceedings and for investigations, from the non-prevailing Party. 13.5 No Publicity. Each Party agrees not to publicize or disclose the existence or terms of this Agreement to any third Party without the prior consent of the other Party except as required by law (in which case, the Party seeking to disclose the information shall give reasonable notice to the other Party of its intent to make such a disclosure). Neither Party shall make any press release or similar public statement without the prior consent of the other Party. 14. INSURANCE SANMINA-SCI agrees to maintain during the term of this Agreement (a) workers' compensation insurance as prescribed by the law of the state in which SANMINA-SCI's services are performed; (b) employer's liability insurance with limits of at least $500,000 per occurrence; (c) commercial automobile liability insurance if the use of motor vehicles is required, with limits of at least $1,000,000 for bodily injury and property damage for each occurrence; (d) commercial general liability insurance, including blanket contractual liability and broad form property damage, with limits of at least $1,000,000 combined single limit for personal injury and property damage for each occurrence; and (e) commercial general liability insurance endorsed to include products liability and completed operations coverage in the amount of $1,000,000 for each occurrence. SANMINA-SCI shall furnish to CUSTOMER certificates or evidence of the foregoing insurance indicating the amount and nature of such coverage and the expiration date of each policy. Each Party agrees that it, its insurer(s) and anyone claiming by, through, under or in its behalf shall have no claim, right of action or right of subrogation against the other Party and the other Party's affiliates, directors, officers, employees and customers based on any loss or liability insured against under the insurance required by this Agreement. 15. MISCELLANEOUS 15.1 Integration Clause. This Agreement (including the Exhibits and Schedules to this Agreement) constitutes the entire agreement of the parties, superseding all previous Agreements covering the subject matter. This Agreement shall not be changed or modified except by written agreement, specifically amending, modifying and changing this Agreement, signed by SANMINA-SCI and an authorized representative of the CUSTOMER. 15.2 SANMINA-SCI Support Team Staffing. SANMINA-SCI shall make reasonable commercial efforts to provide a fully staffed support team, made up of individuals qualified for their respective positions. 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 14 As long as total revenue realized by the primary manufacturing plant attributable to CUTOMER'S purchases remains above [+], SANMINA-SCI shall provide CUSTOMER with a dedicated Program Manager. To the extent reasonably possible, SANMINA-SCI shall advise CUSTOMER in advance of any plans to change the Program Manager, provide CUSTOMER with a summary of the planned replacement's experience and qualifications, and shall carefully consider any input CUSTOMER may have as to the suitability of the planned replacement. 15.3 Quarterly Business Reviews. The parties shall have meetings (each, a "Quarterly Business Review") at mutually agreeable times and places starting after the Commencement Date, and thereafter during the first month of each fiscal quarter during the Term. At each Quarterly Business Review, SANMINA-SCI shall provide to CUSTOMER, in a form and format required by CUSTOMER and including all relevant documentation, all information reasonably requested by CUSTOMER, including: (a) Product quality; (b) Product delivery; (c) customer satisfaction assessments and (d) cost management initiatives and results, (e) Component warranty terms offered by Component suppliers (f) Product service. The parties shall discuss all of the foregoing types of information in good faith, and to the extent any adjustments in prices are deemed necessary upon agreement of the parties, prices shall be so adjusted and documented in a writing, signed by both parties, which adjusted prices shall thereupon be deemed part of this Agreement. Each Quarterly Business Review will include review of processes, component costing and actual volumes of Product purchased. If the new pricing includes a cost reduction, SANMINA-SCI shall provide to CUSTOMER the amount of any inventory revaluation associated with the cost reduction. CUSTOMER shall provide to SANMINA-SCI a Purchase Order for the amount of the total inventory revaluation amount not later than [+] working days from the end of the fiscal quarter. Upon receipt of the revaluation PO, SANMINA-SCI will change Product pricing to be effective with the first shipments of the next quarter. 15.4 Order of Precedence. All quotations, Orders, acknowledgments and invoices issued pursuant to this Agreement are issued for convenience of the Parties only and shall be subject to the provisions of this Agreement and the Exhibits hereto. When interpreting this Agreement, precedence shall be given to the respective parts in the following descending order: (a) this Agreement; (b) Schedules and Exhibits to this Agreement; and (c) if Orders are used to release Product, those portions of the Order that are not pre-printed and which are accepted by SANMINA-SCI. The Parties acknowledge that (y) the preprinted provisions on the reverse side of any such quotation, Order, acknowledgment or invoice and (z) all terms other than the specific terms set forth in Section 4.1(a)(i)-(iv) shall be deemed deleted and of no effect whatsoever. No modification to this Agreement, the Exhibits or any Order shall be valid without the prior written consent of the Purchase Agreement Coordinators of SANMINA-SCI and CUSTOMER. 15.5 Assignment. Neither this Agreement nor any rights or obligations hereunder shall be transferred or assigned by either Party without the written consent of the other Party, which consent shall not be unreasonably withheld or delayed. Notwithstanding the foregoing, either party may assign this Agreement, without the other party's permission, in connection with any merger, consolidation, sale of all or substantially all of the assigning party's assets, or any other similar transaction, provided that such assignee agrees to be bound by the terms and conditions of this Agreement. 15.6 Notices. Wherever one Party is required or permitted or required to give written notice to the other under this Agreement, such notice will be given by hand, by certified U.S. mail, return receipt requested, by overnight courier, or by fax and addressed as follows: If to Buyer: with a copy to: Isilon Systems, Inc. Isilon Systems, Inc. 220 W. Mercer St 220 W. Mercer St Seattle, Washington 98119 Seattle, Washington 98119 Att'n: Director of Supply Chain Att'n: Vice President of Operations Management With a second copy to: 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 15 Isilon Systems, Inc. 220 W. Mercer St. Seattle, Washington 98119 Att'n: Sr. Corporate Counsel If to Seller: with a copy to: SANMINA-SCI Corporation SANMINA-SCI Corporation 2700 N. First Street 2700 N. First Street San Jose, California 95134 San Jose, California 95134 Att'n: President Att'n: Vice President & Corporate Phone: (408) 964-3600 Counsel Fax: (408) 964-3888 Phone: (408) 964-3600 Fax: (408) 964-3636 With a second copy to: SANMINA-SCI Corporation 702 Bandley Drive Fountain, Colorado 80817 Att'n: Vice President of Operation Phone: (719) 382- _____ Fax: (719) 382- _____ All such notices shall be effective upon receipt. Either Party may designate a different notice address from time to time upon giving ten (10) days' prior written notice thereof to the other Party. 15.7 Disputes/Choice of Law. The Parties shall attempt to resolve any disputes between them arising out of this Agreement through good faith negotiations. In the event the Parties cannot resolve a dispute: Any litigation, suit or other similar action or proceeding arising out of or relating to this Agreement that is initiated by CUSTOMER will be conducted in the federal or state courts located in Santa Clara County, California and CUSTOMER hereby consents to jurisdiction and venue therein. In such event, the rights and obligations of the parties will be governed by, and construed and interpreted in accordance with, the laws of California, excluding its rules of conflicts of law. Any litigation, suit or other similar action or proceeding arising out of or relating to this Agreement that is initiated by SANMINA-SCI will be conducted in the federal or state courts located in King County in the State of Washington and SANMINA-SCI hereby consents to jurisdiction and venue therein. In such event, the rights and obligations of the parties will be governed by, and construed and interpreted in accordance with, the laws of the State of Washington, excluding its rules of conflicts of law. The provisions of the United Nations Conventions on Contracts for the International Sale of Goods shall not apply to this Agreement. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed effective as of the date on page one, by their officers, duly authorized. SANMINA-SCI CORPORATION CUSTOMER By: /s/ David Marler By: /s/ John Briant --------------------------------- ------------------------------------ Signature Signature David Marler John Briant Typed Name Typed Name SRVP Executive Vice President Title Title 3/10/06 2/24/2006 Date Date 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 16 INDEX 1. TERM 2. PRICING 3. PAYMENT TERMS 4. PURCHASE ORDERS/FORECAST/RESCHEDULE 5. DELIVERY AND ACCEPTANCE 6. CHANGES 7. WARRANTY 8. CUSTOMER FURNISHED EQUIPMENT AND COMPONENTS 9. INDEMNIFICATION AND LIMITATION OF LIABILITY 10. TERMINATION 11. QUALITY 12. FORCE MAJEURE 13. CONFIDENTIALITY AND NON-SOLICITATION OF EMPLOYEES 14. INSURANCE 15. MISCELLANEOUS EXHIBITS A. PRICES B. LONG LEAD-TIME COMPONENTS C. CUSTOMER FURNISHED EQUIPMENT, COMPONENTS AND DOCUMENTATION D. NCNR Listing E. QUALITY METRICS F. QUOTE FORMAT & GUIDELINES G. RMA PROCEDURE H. AUTHORIZED EMPLOYEES I. AUTHORIZED EMPLOYEE AGREEMENT J. HUB OPERATIONS 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 17 EXHIBIT A PRICING [+] [1 Page Omitted] 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 18 EXHIBIT B LONG LEAD-TIME COMPONENTS [+] [1 Page Omitted] 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 19 EXHIBIT C CUSTOMER FURNISHED EQUIPMENT [+] [1 page omitted] [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 20 EXHIBIT D NCNR ITEMS [+] [1 Page Omitted] 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 21 EXHIBIT E INTENTIONALLY LEFT BLANK [+] [1 Page Omitted] 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 22 EXHIBIT F QUOTING SPECIFICATIONS AND QUOTING GUIDELINES [+] [2 Pages Omitted] 02-01-05 [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - Page 23 EXHIBIT G RMA Procedure RMA SOP Under review by CUSTOMER PROCEDURE NUMBER: A-EP0010 REVISION: T PAGE 2 OF 25 RETURN MATERIAL AUTHORIZATION 1.0 PURPOSE AND SCOPE 1.1 To outline the responsibilities and procedures for the receipt, repair and return of customer product. This procedure also functions as a guide to understanding how the RMA process works and identifies the individuals and departments that are involved in the normal processing of return products. 1.2 This procedure applies to all Sanmina-SCI Plant 432 RMAs from identification through shipment to allow for even flow in this process. It is not applicable to inter-company sales. 2.0 DEFINITIONS 2.1 ORACLE -- Computerized system to control and manage material transactions 2.2 ESD - Electro Static Discharge 2.3 PUT - Functional Test 2.4 ICT - In-Circuit Test 2.5 MRB - Material Review Board 2.6 SO - Sales Order that sets up information required on Oracles for orders, shipping and invoicing. 2.7 PM - Program Manager 2.8 PC - Production Control 2.9 PO - Purchase Order 2.10 RDT -Reject/ Disposition Tag & Return Material 2.11 RMA - Return Material Authorization 2.12 SFDC - Shop Floor Data Collection system 2.13 WIP - Work In Process 2.14 QE - Quality Engineer 2.15 FA - Failure Analysis 2.16 RO - Return Order 3.0 GENERAL 3.1 Plant 432 will maintain a goal of completing warranty returns within [+] calendar days of receipt and completing non-warranty returns within [+] calendar days of receipt, or as otherwise contractually agreed upon with the customer. Completion times are subject to negotiation and modification when special circumstances arise requiring a faster completion time. Completion times are to be extended beyond the plants' goal when high volumes and/or [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION material constraints are encountered. 3.2 All returned customer product shall be subjected to the same inspections and tests as new products to ensure compliance to customer requirements. In some cases, the customer may require only specific or limited inspections/tests be performed as part of processing all or individually identified returns. 3.3 Material returned must have an RMA number assigned by Plant 432 RMA personnel and identified on the returned goods prior to receipt by Plant 432. All discrepancies between quantity authorized and received must be coordinated with the customer within [+] hours of receipt. 3.4 All applicable ESD and EMS procedures will be followed while performing the actions required by this procedure. 3.5 RMA data will be collected from RMA tags and SFDC, as appropriate, and reported as directed by the QE. 4.0 RESPONSIBILITIES 4.1 The RMA manager is responsible for revising and implementing this procedure. 4.2 Procedure Control is responsible for controlling and maintaining this procedure. 5.0 SAFETY 5.1 All applicable safety procedures must be utilized when following this procedure. 6.0 PROCEDURE 6.1 This procedure details the general procedure for processing customer returned material through the Plant 432 RMA process. 6.1.1 Customer specific requirements that differ from or supplement the requirements specified by this procedure may be documented by one or more of the following methods: - Work instructions developed by RMA personnel - Written instructions provided/approved by the applicable QECS - Customer provided documentation [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION - All customer specific documentation will be maintained in the customer RMA files or, if appropriate, the specific area in the RMA department (receiving, shipping, etc.) 6.1.2 To prevent mixing with production material, each RMA assembly is identified by a white paint board edge mark, a label affixed to the board showing the RMA number the assembly is assigned to and an RMA tag, normally attached to the board. RMA tags are used to provide a process flow/operation signoff, record all rework performed, and a data collection format for root cause of failure. In some cases, an RMA traveler may be used in lieu of tags. 6.1.3 When approved by a customer, warranty RMAs (and in some cases certain non-warranty RMAs) may be converted to production material after completing the specific RMA process. (When this conversion occurs, specific actions are taken to change the RMA board identification to differentiate true RMA boards from converted RMA boards--see section 6.11.1 through 6.11.2.9) This conversion allows both production and RMA product to flow through the same production test processes and fill either production or RMA shop orders, and help create shorter turn time for RMAs. 6.1.4 An RMA database is used for all administrative functions related to, and limited tracking of RMAs. This database is linked to the Plant 432 SFDC system to allow full tracking of RMAs through processing. 6.1.5 RMA personnel will route the product using SFDC scanning stations and flow charts (Barcode type). SFDC scanning requirements for RMA boards are specified in the SFDC procedure, A-QC0004. 6.2 RMA Request/Assignment 6.2.1 RMAs are requested by customers through the RMA Data Entry Clerk. These requests are typically made by e-mail, telephone or fax. 6.2.2 Information required from customers to support the RMA request includes assembly number, quantity, reason for return (warranty/non-warranty repair, upgrade, etc.), original purchase order, serial numbers, and special requirements. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION 6.2.3 Once all the required information is provided by the customer, an RMA number is issued, typically within [+]. The RMA Date Entry Clerk shall enter all applicable information into the RMA database for the assigned RMA number. A manual RMA number log may also be maintained to track and facilitate RMA number assignment 6.2.4 For non-warranty RMAs, a quote is required for submission to/acceptance by the customer. 6.2.5 RMA Numbers issued for the return on Warranty and Non-Warranty Material is valid for a period of [+] days from the date the numbers were issued. 6.2.6 Material not received within the [+] days will require the customer to resubmit their RMA Request. 6.2.7 Prior to the closing of an RMA Number, Customer Service will contact the customer and explain that due to the non-receipt of material, the RMA number will close unless a reason or information is provided (such as material is in transit, prior made arrangements, etc.) to extend the [+] day period. 6.3 RMA Receiving Upon arrival of RMA product at Plant 432, the product will be moved to the designated RMA Staging Area or directly to RMA Receiving Area. RMA Receiving personnel will perform the following actions after arrival of RMA material [+]: 6.3.1 At staging or receiving areas the RMA Receiving Log to be completed and initialed by appropriate personnel. 6.3.2 The RMA Receiving personnel will label all RMA products with arrival date. 6.3.3 Verify that the material references an assigned RMA number. 6.3.4 Verify that the assembly type and quantity matches the assembly type and quantity entered on the RMA form and any additional documentation that may accompany the product. 6.3.5 Notify the QE of any documentation indicating formal corrective action for a discrepancy is required. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION 6.3.6 Inspect the material for any obvious defects/damage that may have occurred as a result of mishandling, tampering or neglect by parties other than the manufacturer of the product. 6.3.7 Scan each serial number into SFDC (individually, or as a group by scanning the barcode from the shipper downloaded by the customer from the Web site). 6.3.8 Using only a paint pen, apply a white edge mark marking next to the last production test marking to the assembly to signify it is an RMA. (Process documentation for each assembly specifies test-marking location.) 6.3.9 Add a label showing the assigned RMA number to each assembly. This label is applied next to the existing assembly serial number label. 6.3.10 Complete the appropriate RMA tag for each assembly. For RMA lots returned for upgrade only, only one tag per box need be completed and placed in the pocket of the box. If appropriate, the RMA supervisor may authorize use of an RMA traveler instead of RMA tags. 6.3.11 Place the assemblies in the appropriate size ESD box. 6.3.12 Route the RMA assemblies to one of these locations: - RMA technicians/testers for failure verification/troubleshooting of reported test failures - RMA rework/repair for physical/mechanical defects, or where the customer has identified the piece part cause of a test failure 6.3.13 Generate an SFDC listing of each RMA lot and forward a copy of the list to the RMA Data Entry Clerk for an RMA database update and Receiver creation. Make copies of all customer provided discrepancy documents. When the RMA Data Entry Clerk provides the receiver copy, attach it to the SFDC listing and discrepancy documents and file in the appropriate RMA file. 6.4 Receiving Discrepancies: If any discrepancies are noted during the receiving process, notify the appropriate personnel immediately via E-mail or the RMA Discrepancy form (QF12A1007). 6.4.1 Notify the QE for any questions concerning damage [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION configuration or warranty status. 6.4.2 Notify the RMA Data Entry Clerk for missing or suspected incorrect RMA documentation (received material does not match RMA for assembly number, revision level, quantity in excess of RMA quantity, etc.). 6.4.3 Notify the PM and RMA Data Entry Clerk if the QE determines the warranty status of an RMA must be changed. 6.4.4 Discrepant material will be placed on hold until the discrepancies are resolved. Every effort should be made to resolve the discrepancies within [+] hours of notification. 6.5 RMA MRB: The Customer Return Manager will convene a Material Review Board (MRB) for non-conforming warranty return material. As needed, the MRB should consist of QE, Manufacturing Engineer, RMA Supervisor, and any other applicable personnel. As a minimum, the Quality Department must be represented. Topics to address during the MRB meeting include: - Warranty vs. non-warranty status. - Corrective Action and/or Failure Analysis requirements. When appropriate, initiate an internal corrective action request, in accordance with the Corrective Action Procedure, QAP-014.1 (required when requested by the customer). - Rework process and/or special instructions. - Data collection requirements. 6.6 The RMA Data Entry Clerk will perform the following actions: 6.6.1 Issue RMA numbers to the customer 6.6.2 Create the RMA Database Record. 6.6.3 Load the RO# and SO# into Oracle and RMA Database. 6.6.4 Notify the appropriate PC personnel for warranty RMAs that can be converted to production so that the PC can open an RMA shop order. 6.7 RMA Failure Verification/Troubleshooting 6.7.1 RMA technicians/testers will perform a verification test of [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION customer reported test failures. 6.7.1.1 Confirmed failures will be troubleshot to determine root failure cause. 6.7.1.2 Reported RMAs failures that cannot be verified will be routed to RMA rework if additional rework/upgrade is required, or to RMA shipping for production conversion processing or return to the customer if no additional work is required. 6.7.1.3 All required rework to complete troubleshooting, and identify the root failure cause must be recorded on the RMA tag. If the failure is not verified, no trouble found (NTF) must be indicated. 6.8 RMA Rework/Upgrade 6.8.1 Rework/upgrade of RMAs is performed by RMA personnel using the process build documentation, customer directed rework instructions, rework instructions generated from Engineering Documentation, or other information provided/approved by the QE. 6.8.2 Engineering Documentation will provide rework instructions, when requested, and route rework instructions to the RMA Supervisor. 6.8.3 RMA personnel will order required parts using the Material Requisition form MF12A1019. 6.8.4 If labels are required, order with Label Requisition Form MF12A1021. 6.8.5 All rework performed must be recorded for each board on the RMA tag, showing the exact work performed (Example: U1 Replaced, upgraded to -204A, C209 added, etc.) 6.8.6 All routing activity will be entered through the SFDC system and by initialing the completed process steps on the RMA tag. 6.8.7 Any problem found during troubleshooting or rework that might require an evaluation for continued rework/testing, or bring into question the need to continue work should be documented on an RMA Problem form QF12A1011. RMA personnel will complete the form as needed and place the [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION product on the RMA problem shelf. 6.9 PC will assist in obtaining repair parts when the availability is limited or material constraints are an issue. NOTE: When parts are not available, a back order will be created. A copy of the requisition, indicating the parts are on back order, will be placed with the product. The product will be moved to the RMA backorder location to await receipt of parts. The appropriate PC will be made aware of all back orders by the RMA Department. PC or Material Planner will be responsible for providing delivery status for such back orders to both the RMA Supervisor and PM. Revised delivery promises precipitated by such shortages shall be coordinated with the customer by the PM. 6.10 RMA Audit 6.10.1 RMA assemblies completing all RMA rework/upgrade processing will be inspected by RMA personnel (auditor certified) using the process build documentation, and any special inspection criteria and/or rework instructions. 6.10.2 Product passing the audit will be moved to the RMA shipping area for final RMA processing. 6.10.3 If the product fails audit, it must be reworked to correct the identified defect. ICT testing is required as a minimum if soldering is required to rework the defect. In some cases, the required rework may dictate all testing to be repeated. 6.11 RMA Shipping 6.11.1 RMAs completing the required processing are either converted to production or shipped back to the customer. 6.11.2 Those RMA assemblies that can be converted to production are processed as follows: 6.11.2.1 if the RMA processing required soldering, use a paint pen to add a RED dot to the white RMA edge mark. This indicates to production personnel that this RMA board is now a production board and requires testing in the production process. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION 6.11.2.2 If the RMA processing did not require soldering, use a paint pen to add a GREEN dot to the white RMA edge mark. This indicates to production personnel that this RMA board is now a production board and may be moved directly to production audit (or another production location, as needed). 6.11.2.3 Remove the RMA number label from each assembly. 6.11.2.4 Remove the RMA tag from each assembly and file for the QE 6.11.2.5 Scan each serial number into SFDC to move the assembly to RMA Complete (RCOM). 6.11.2.6 Scan each serial number into the RMA database to show the RMA is complete. 6.11.2.7 Print an RMA Move Ticket from the RMA database to show the assemblies completing the RMA process. 6.11.2.8 Add a production traveler annotated with "New Traveler" to each ESD box. 6.11.2.9 Move the assemblies to the applicable production ICT location. The production supervisor for that area will sign the Move ticket to show handoff of the assemblies from RMA to production. 6.11.3 Those RMA assemblies that are shipped directly back to the customer are processed as follows: 6.11.3.1 Remove the RMA number label from each assembly. 6.11.3.2 Remove the RMA tag from each assembly and file for the QE 6.11.3.3 Scan each serial number into SFDC to move the assembly to RMA Complete (RCOM). 6.11.3.4 Scan each serial number into the RMA database to show the RMA is complete. 6.11.3.5 Print an RMA Move Ticket from the RMA [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION database to show the assemblies completing the RMA process. 6.11.3.6 Move the RMA assemblies, accompanied by the Move ticket to the appropriate customer location in shipping. 6.12 Disposition of Non-Repairable Returns. 6.12.1 Product that has been through excessive rework or on which may be uneconomical to continue repairs may be recommended for closure of its repair effort. Based on completed repair activity and labor usage, the RMA Supervisor may recommend discontinuing further repair attempts to the QE, PM and Customer Return Manager. 6.12.2 The Customer Return Manager or PM will interface with the customer and establish an agreement to continue or terminate repair efforts based on the recommendations given. The PM will inform the RMA supervisor of the customer's decision. The PM will perform follow up as necessary to obtain customer decision and closure within [+] hours wherever possible. 6.12.3 If the product is classified as a non-warranty return and the customer agrees to terminate repairs, the product will be processed for shipment back to the customer. All repair activity data will be sent to the customer. The OSI Order will be updated to include the agreed upon price prior to shipment. 6.12.4 If the product is classified as a warranty return, the decision to scrap the product or continue repairs will be made by the RMA Supervisor and/or the PM. The product will not be sent back to the customer unless special arrangements are made to do so. 6.12.5 If the customer does not agree to terminate repairs on a non-warranty RMA, the product will remain active and repair attempts will resume. The RMA Supervisor may attempt to initiate closure again after additional rework has proved unsuccessful. 6.12.6 Material, such as: hard drives, power supply units, etc. that is not manufactured by the factory, will be dispositioned through the MRB Process. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION 6.13 Consigned / End of Life Products 6.13.1 For returns in which there are no repair parts in house to support the repair, efforts will require the coordination between the PM, PC and/or Material Planner. 6.13.2 The PM, or designee, will assess the repair parts requirements (if known at the onset) from the customer at the time the RMA number is requested and assigned. If the customer knows and can provide the repair parts at that time, the PM will request that the returns and repair parts be sent together. [+] attrition should be added for damage and/or scrapped parts. 6.13.3 If the customer cannot identify the repair parts needed, the returns may be sent back for troubleshooting and part identification. 6.13.4 Once the returns are received, troubleshooting and repair identification will take place. A Material Requisition (MF12A1019) will be completed listing all repair parts needed and forwarded directly to the PC and/or Material Planner. 6.13.5 PC and/or Material Planner will coordinate with both the PM and customer to obtain the repair parts wherever possible. [+] attrition will be added for damaged and/or scrapped parts. Parts which are identified to have a long lead time or unavailable at the time of the repair, then PC and/or Material Planner request will be placed on back order. The PC and/or Material Planner will monitor the back order status. Plant 432 shall order parts from suppliers when the customer so elects. 6.13.6 Once the repair parts are received, PC and/or Material Planner will insure the repair parts are sent to the RMA Area. 6.14 Disposition of Failure Analysis (McData RMA) 6.14.1 McData will provide to Sanmina-SCI the Non-Conformance Report (NCR) that identifies the material as requiring FA. McData will identify the material utilizing "Corrective Action' section of the NCR. McData will forward Sanmina-SCI the NCR electronically to insure timely communication. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION 6.14.2 Sanmina-SCI will Hie the NCR with all appropriate RMA paperwork together in a designated location for easy access once the material arrive. 6.14.3 Upon arrival of the material, the RMA paper work and NCR will be verified against the incoming material to insure no discrepancies exists. If discrepancies exist, the Receive Clerk will notify the RMA Supervisor. 6.14.4 Once the material is verified as having no discrepancies, the material will be staged in a designated location for engineering review. Large sized material maybe placed in an area appropriate for staging and reviewing purposes. 6.14.5 The RMA Department will contact the appropriate engineers and managers, informing them of the product arrival and location. 6.14.6 The reviewing party will examine the material and make final disposition of the material process to following in conducting the FA. 6.14.7 The material will be received into the RMA database and a copy of the RMA Receive will be forwarded to Data Entry. 6.15 HP RMA Returns (Inter-Plant Transfer/Rework) 6.15.1 HP will inform their Direct Contract Manufacturer (DCM) of product needing repair and request a RMA Number. 6.15.2 The DCM will provide RMA number to HP within the specified time set forth by the DCM. The RMA number will originate from the Repair Contract Manufacturer (RCM). When requesting the RMA number, the DCM will provide product part number, quantity and HP Return PO number. 6.15.3 HP will send the product to the RCM. Product will reference the assigned RCM RMA number to aid in identification upon receipt. 6.15.4 The RCM will perform an audit on the product and note any discrepancies i.e. damage, incorrect quantity, incorrect part number, improper shipping configuration. 6.15.5 The RCM will verify the warranty status of each item. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION 6.15.5.1 If product is out of warranty, the RCM will identify the condition/reason for which the warranty does not apply. The DCM will bill HP for the repair cost of each unit. 6.15.5.2 If the product is within warranty, the RCM will determine the CM liability for repair cost of each unit. 6.15.6 Discrepancies will be forwarded to the RCM Customer Account Manager. The Account manager will forward all discrepancy to the appropriate DCM and HP points of contacts. 6.15.7 The DCM and/or HP will hold product that contains discrepancies until the discrepancy is resolve. 6.15.8 The RCM will perform all repairs. 6.15.9 The RCM will requisition all repair material from their internal stock supply. Any repair material that cannot be obtained by the RCM will be communicated to the DCM and/or HP. The DCM and/or HP will supply the RCM with the required repair material. 6.15.10 Units that the RCM cannot repair will be communicated to the DCM and/or HP for disposition. 6.15.11 The DCM and/or HP will provide instructions to the RCM on the disposition of each unit. 6.15.12 Upon completion of each unit, repair cost (labor time and repair material) will be sent to the Account Manager for billing purposes. 6.15.13 The DCM will provide instructions and authorization to the RCM to ship the repaired units. 6.15.14 Completed units must be shipped within [+] days of notified completion. 6.16 Warranty Coverage 6.16.1 Sanmina-SCI, Plant 432 warranty all products manufactured for one year. Extended warranty may be negotiated with the customer. Terms and conditions of [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION the warranty agreement must be outlined in a legal contractual document. 6.16.2 Hard Drives are not protected under the warranty agreement if the item is defective, corrupted or damaged as a result of computer viruses contracted at the customer site. 6.17 Incoming McData RMA Material Verification 6.17.1 Upon physical receipt of McData RMAs, RMA Receiving will prepare the material for verification by unpacking it and attaching the associated documents, RMA form, Debit Memo, NCR, etc with the material. 6.17.2 The RMA Admin. Assist. will begin the initial review of the material to insure all the necessary documents are present and that the material staged properly and ready for verification. 6.17.3 The RMA Admin Assist will conduct the verification on material for which the RMA has knowledge of the proper revision, configuration, completeness, etc. 6.17.4 The RMA Admin Assist will indicate the material has been verified and can be consumed into Production by noting in the comment section of the NCR, "...verification completed. Move material to Production..." his/her initials and date. 6.17.5 For that material which the RMA Department has little or no knowledge of proper revision, configuration, completeness, etc, the RMA Admin Assist will contact the appropriate Process or Quality Engineer necessary to verify the proper revision, configuration, completeness, etc of the material. 6.17.6 The appropriate engineer will indicate the material has been verified and can be consumed into Production by noting in the comment section of the NCR, "...verification completed. Move material to Production..." his/her initials and date. 6.17.7 The RMA Receiving clerk will be notified the verification is completed. The clerk will continue to disposition the material as normal through the receiving area. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION 6.17.8 Any material, which fails the verification, because of un-usable revision level (that can not be upgraded), wrong configuration, incompleteness, obsolete, etc will be indicated in the comment section of the NCR. The individual performing the verification will initial and date his/her comments. 6.17.9 The RMA Receiving clerk will be notified the verification is completed and discrepancies exist. The clerk will generate the RMA Discrepancy Form and to disposition the discrepancy as normal. 6.17.10 The Admin Assist will coordinate the actions of moving the material from RMA to Production by contacting the Production Manager. A copy of all documents (RMA form, Debit Memo, NCR, Oracle Transaction form) will be placed with the material. 7.0 QUALITY RECORDS 7.1 Individual RMA files shall be maintained for a minimum of [+] months. 7.2 RMA tags shall be maintained a minimum of [+] months after product has shipped from RMA. Tags may be discarded before the [+]-month period if the relevant failure, rework, and test data has been included in a periodic report to the QE or customer. 8.0 RMA FLOW CHART (see next page) [+][GRAPHIC OMITTED] [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION 9.0 ASSOCIATED DOCUMENTS 9.1 QAP-014.1 Corrective and Preventive Action 9.2 A-EP2401 ECO Procedure 9.3 A-QC0004 Shop Floor Data Collection Procedure 9.4 QF12A1007 RMA Discrepancy Form 9.5 QF12A1054 Functional Defect RMA tag 9.6 QF12A1055 Mechanical Defect or Upgrade Only RMA tag 9.7 QF12A1056 EFI Functional Defect RMA tag 9.8 QF12A1057 Non-Warranty RMA tag 9.9 EF12B1075 Return Material Authorization Form Instructions 9.10 EF12B1078 RMA Move Ticket Instructions 9.11 MF12A1019 Material Requisition/Inventory Transaction Instructions 9.12 MF12A1021 Label Requisition Instructions 9.13 EF12B1089 Warranty & Non-Wrnty. RMA Trav. Instructions EF12B1131 9.14 QF12A105X RMA Tags Instructions [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION ATTACHMENT 9.9 RMA FORM INSTRUCTIONS This form is generated from the RMA Database database, based on data input by Plant 432 or Customer personnel. 1. CUSTOMER: Customer Name 2. CUSTOMER #: Customer Number 3. DATE: Date on which RMA Number is provided to the Customer. 4. CUSTOMER WO#: Customer Work Order Number 5. ORACLE ASSEMBLY NUMBER: - Internal Plant 432 Part Number printed exactly how it appears in the Oracle System and Plant 432 Documentation. 6. CUSTOMER ASSY #: Should show the Assembly # required to ship if the returned assembly is obsolete or requires upgrade. 7. ASSIGNED QUANTITY: Quantity of assemblies the customer has requested to return for rework/repair. 8. REASON FOR RETURN/CUSTOMER DOCUMENT #: Reason indicated by customer for which the product is being returned. Indicate Customer non-conformance tracking number(s) covered by the RMA. 9. DISPOSITION: Indicate whether the product is a Warranty or Non-Warranty return. - WARRANTY RETURNS - are for defects due to Plant 432 workmanship, or must be returned with debit by customer. - NON-WARRANTY RETURNS - are for defects caused by the customer, defects occurring beyond the warranty period or additional customer requested rework, or if customer elects to return under Warranty WITHOUT issuing a debit or requiring a credit by Sanmina-SCI. 10. RMA#: Internal Plant 432 RMA control number. Obtained from Plant 432 RMA Database/Log maintained by the RMA Data Entry Clerk. 11. SHIP MATERIAL VIA: Advises the customer of Sanmina-SCI preferred shipping method when Sanmina-SCI will be responsible for paying the shipping cost. This should always be specified for Warranty RMAs. Typically, this will be Sanmina-SCI truck, UPS or other low cost alternative. 12. DEBIT: Indicate whether customer will be debiting Sanmina-SCI for invoice price of the product. Sanmina-SCI will process an offsetting credit upon receipt. 13. CREDIT MEMO NUMBER: Indicate whether the customer will require a hard copy of the credit memo (some customers do not issue debits, they expect to take the Sanmina-SCI issued credit). 14. PRICE: Unit price Sanmina-SCI has invoiced the customer for the assembly. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION 15. RETURN ORDER (RO): Customer Purchase Order Number they would like to be invoiced against once rework has been completed and the product returned. 16. RETURN PRICE: Indicate unit price to return completed unit price. 17. TOTAL QUANTITY RECEIVED: Quantity received. 18. TOTAL QUANTITY SHIPPED: Quantity shipped. 19. TOTAL QUANTITY LEFT TO SHIP: Quantity left to ship. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION ATTACHMENT 9.10 RMA WIP MOVE TICKET INSTRUCTIONS This form is generated from the RMA Database. 1. EMPLOYEE BADGE/NAME: Badge # and name of the RMA employee performing the shipping operation. 2. RMA #: The Plant 432 RMA Control number the product was assigned to. 3. CUSTOMER NAME: The name of the customer the product is for. 4. CUSTOMER #: Customer's number. 5. TICKET #: Move ticket number. 6. ORACLE ASSEMBLY #: The complete board number (as it appears on Oracle) the product is being shipped against. 7. CUSTOMER ASSEMBLY #: Customer's assembly number. 8. OSI #: OSI number. 9. QTY TO SHIP: The total number of assemblies being shipped against the RMA#. 10. CUSTOMER PO #: Customer's P.O. number. 11. BALANCE REMAINING: The balance remaining on the RMA# after shipping the above total quantity. 12. SHIPPING INSTRUCTIONS: Special instructions for shipping. 13. BARCODE TO BE SHIPPED: Serial number of each assembly being shipped. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION ATTACHMENT 9.11 MATERIAL REQUISITION / INVENTORY TRANSACTION INSTRUCTIONS 1. Assembly Number: Oracle Part Number - Internal Plant 432 Part Number printed exactly how it appears on the Oracle System and Plant 432 Documentation. 2. Date: Date for which this form is being completed. 3. Time: Time of day for which the form is being completed. 4. Work Order Number: Customer Work Order Number. 5. Shop Order Number: Internal Plant 432 RMA control number. The RMA Number (seven digit) the product was returned against. 6. Line Location: The area the material is to be sent to (RMA Area). 7. Operator/Supervisor: Name of individual requesting material and the area supervisor. 8. Production Control: 9. Inventory Control Clerk: 10. Part Number: Item part number as indicated on Oracle and the Process Documentation. 11. Part Location: The Deliver To (DT) location (i.e. 14.06) assigned to the parts shown in the Process Documentation. 12. QTY: Quantity of item needed. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION ATTACHMENT 9.12 LABEL REQUISITION FORM INSTRUCTIONS 1. Work Order #: Customer Work Order Number. 2. Shop Order #: Internal Plant 432 RMA control number. The RMA Number (seven digit) the product was returned against. 3. Line Location: Area requesting the labels (RMA). 4. Reason: a. Outdated: Label is requested due to assembly upgrade. b. Problem Sheet Written: Label is requested due to process change requirements. c. Scrap: Label is requested due to initial label was damaged/scrapped. d. Other: Label is requested due to other reason not stated above. 5. Qty Needed: Number on labels requisitioning. 6. Kit Qty: Quantity needed if labels are for a product lot or kit. 7. Label #: Plant 432 part number assigned to the label (Ref process build document). 8. Customer: Customer name for which the label is needed. 9. Assembly No: The complete assembly number (as it appears on Oracle). 10. Revision: Current revision level of the assembly, if applicable. 11. Date Code: Date the product was manufactured. Usually this date will consist of the year and week (Ref process build document). 12. Special Instruction/Text: Note any special requirements to be printed on the label. 13. Return to: Individual name who must receive the label. 14. Shift: The shift the individual works on who will receive the label. 15. Supervisor: The immediate supervisor of the individual who will receive the label. 16. Ext: Telephone extension number of the individual or supervisor. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION ATTACHMENT 9.13 RMA TRAVELER INSTRUCTIONS 1. Customer: Customer name. 2. Assembly #: Oracle Part Number - Internal Plant 432 Part Number printed exactly how it appears on the Oracle System and Plant 432 Documentation. 3. RMA #: Internal Plant 432 RMA Control Number. Seven-digit number assigned to the product by RMA personnel. 4. RMA Qty: Quantity of assemblies returned by the customer. 5. Qty In Box: Quantity of assemblies enclosed in the in-plant handler (ESD) box. 6. Date Received in House: Date product was received at Plant 432. Reference date in block four (4) of Sanmina-SCI Form 32/75. 7. Reason for Return: Brief explanation of why the product was returned to Plant 432. 8. Rework By: Initials of individual performing the rework. 9. Test Block: a. ICT - Check block if In-Circuit Test is required. Test operator to indicate that product was tested by placing an initial or "Yes" on the line. b. FUT - Check block if Functional Test is required. Test operator to indicate that product was tested by placing an initial or "Yes" on the line. c. Shift - Enter the shift (A, B, C, or D) to indicate when the product was tested. 10. Audit By: Initial of Final Auditor. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION ATTACHMENT 9.14 RMA TAG INSTRUCTIONS 1. RMA Receiving personnel will complete the following information: - RMA Number - Date Received - Customer/Part Number - Ship As (part number the assembly must ship back to the customer as, if different) - Serial Number (for up grade only lots using one tag per box, enter the quantity in the box here) - Upgrade Required and Level (if known, Functional and EFI Functional tags only) - Reported Failure/Defect (Front of Mechanical & Non-Warranty tags, back of Functional & EFI Functional tags) - Upgrade To (upgrade revision level, if known, Mechanical and Non-Warranty tags only) - Customer Reject Document # (if known, back of Functional & EFI Functional tags) - Check the required tests on the Non-Warranty tag from data provided by the QE. - Initial/Date the RMA receiving process step when completed. 2. RMA technicians and rework personnel will complete the following information, as applicable: - Initial/Date process steps on tag fronts, when complete - Check the applicable verification and test blocks on the tag back - List/initial/date on the tag back all work performed - List the root cause of failure, when determined, on the tag back 3. RMA shipping personnel will initial/date the RMA shipping process step when complete. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION REVISION LOG
SECTION PAGE REV DATE DESCRIPTION OF CHANGE APPROVED BY: - ------------ ----- --- ----- ------------------------------ --------------- 7 2 O 5/02 Forms referenced, Vincent Quarles 8 6 Process change for MRB of RMA material All All P 7/02 Reformatted, 3.2 added, Vincent Quarles responsibilities added in 4.0, 6.2 revised, records clarified in 7.0. 6.14-6.15.14 11-12 Q 3/03 Added sections to process. Vincent Quarles Changed from COPICS to Oracle. 6.3-6.3.2 R 4/03 Changes to receiving sections Vincent Quarles 6.17-6.17.10 14-15 S 9/03 Verification sections added Vincent Quarles 6.5, 9.1 6, 17 S 7/04 SOP to QAP # changed due to Vincent Quarles obsolete procedure 6.2.5-6.2.7 4 T 11/04 Changes to Process Vincent Quarles
[+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION EXHIBIT H INTENTIONALLY LEFT BLANK [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION EXHIBIT I Authorized Employee Agreement This Authorized Employee Nondisclosure Agreement ("Agreement") is made and entered into as of this ___ day of __________ by and between Sanmina-SCI Corporation, a Delaware corporation having a principal place of business at 2700 N. First Street, San Jose, California 95134 and its wholly-owned subsidiaries and affiliates (collectively "Sanmina-SCI") and ___________________________ a person having a principal address of ________________________ "Recipient". 1. PURPOSE OF DISCLOSURE. The purpose of this Agreement is to bind the Recipient to maintaining the confidentiality of any information provided to the Recipient by either SANMINA-SCI or it's customers. 2. CONFIDENTIAL INFORMATION. "Confidential Information" shall mean and include (i) samples and prototypes, (ii) all information disclosed in any form or medium (e.g., written, verbal, electronic, visual) which (a) has been identified by Sanmina-SCI or it's customers as "Confidential," "Proprietary" or other appropriate legend indicating the confidential nature of the information or (b) would reasonably be understood to be confidential. Confidential Information includes, but is not limited to, information regarding pricing, customers and prospective customers, vendors and vendor lists, costed bills of materials, processes (including but not limited to manufacturing processes), know-how, designs (including but not limited to designs of enclosures and printed circuit boards), formulae, computer programs, databases, methods of operation, sales techniques, business methods or plans, marketing plans and strategies, finances, management, plant and equipment, and any other business information relating to Sanmina-SCI or it's customers, whether constituting a trade secret, proprietary information or otherwise, which has value to Sanmina-SCI or it's customers and is treated by Sanmina-SCI or it's customers as being confidential. 3. INFORMATION THAT IS NOT CONFIDENTIAL. Information in the following categories shall not be considered Confidential Information under this Agreement: (a) information which is in the public domain at the time of the receipt under this Agreement; (b) information which comes into the public domain after receipt under this Agreement without a breach of this Agreement by the Recipient; (c) information which the Recipient can show was in the Recipient's possession before the date of disclosure under this Agreement; (d) information that the Recipient can show was acquired by the Recipient from a third party who was not known by the Recipient to be under an obligation of confidence to Sanmina-SCI or it's customers; and (e) information which the Recipient can show was independently developed by the Recipient. 4. DISCLOSURE PERIOD AND EXPIRATION. This Agreement controls Confidential Information which is disclosed from the effective date for a period of five (5) years after the date of termination of employment with SANMINA-SCI for any reason of the Recipient, at which time the Agreement will terminate unless extended in writing by both parties. Recipient's duty of non-disclosure under this Agreement shall extend beyond the term of this Agreement for a period of five (5) years from the date of last disclosure. 5. DUTY TO PROTECT/PUBLICITY. The Recipient shall protect the disclosed Confidential Information by using the same degree of care, but no less than a reasonable degree of care, to prevent the unauthorized use, [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION dissemination or publication of the Confidential Information. Recipient shall use the Confidential Information solely in connection with the Purpose. Each party agrees not to publicize or disclose the existence or terms of this Agreement to any third party without the prior consent of the other party except as required by law (in which case, the party seeking to disclose the information shall give reasonable notice to the other party of its intent to make such a disclosure). Neither party shall make any press release or similar public statement without the prior consent of the other party. 6. COURT ORDERS. Nothing contained in this Agreement shall restrict Recipient from disclosing Confidential Information that is required to be disclosed under any law, subpoena or court order provided that the Recipient provides Sanmina-SCI or it's customer (as appropriate) with prompt notice so that Sanmina-SCI or it's customer (as appropriate) may, at its expense, seek a protective order or take other appropriate measures. 7. NO FURTHER RIGHTS OR DUTIES IMPLIED. The Confidential Information is provided "AS IS" with all faults. Sanmina-SCI or it's customers shall not be liable for the accuracy or completeness of the Confidential Information. Nothing contained herein shall grant a license under any patent or other intellectual property right, nor shall this Agreement or any transmission of information constitute any representation or warranty to the Recipient with respect to infringement of any intellectual property right of others. Recipient shall not reverse-engineer, de-compile, or disassemble any software disclosed to it and shall not remove, overprint or deface any notice of copyright, trademark, logo, legend, or other notices of ownership from any originals or copies of Confidential Information it obtains from Sanmina-SCI or it's customers. 8. OWNERSHIP/RETURN OF CONFIDENTIAL INFORMATION. Sanmina-SCI or it's customer (as appropriate) shall remain the owner of all Confidential Information. Within ten (10) days after any written request by Sanmina-SCI or it's customer, Recipient shall promptly return all copies of the Confidential Information. 9. GOVERNING LAW. This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflicts of law principles. The parties agree that the state courts of Santa Clara County, California and the federal courts located in the Northern District of the State of California shall have exclusive jurisdiction and venue to adjudicate any and all disputes arising out of or in connection with this Agreement. The parties consent to the exercise by such courts of personal jurisdiction over them and each party waives any objection it might otherwise have to venue, personal jurisdiction, inconvenience of forum, and any similar or related doctrine. 10. REMEDIES. Recipient agrees that its obligations hereunder are necessary and reasonable in order to protect Sanmina-SCI or it's customers and Sanmina-SCI's and it's customers' business, and expressly agrees that monetary damages will be inadequate to compensate Sanmina-SCI or it's customers for any breach by either party of any covenants and agreements set forth herein. Accordingly, Recipient agrees and acknowledges that any such violation or threatened violation will cause irreparable injury to Sanmina-SCI or it's customers and that, in addition to any other remedies that may be available, in law, in equity or otherwise, Sanmina-SCI or its customers shall be entitled to obtain injunctive relief against the threatened breach of this Agreement or the [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION continuation of any such breach, without the necessity of proving actual damages and without the necessity of posting bond. 11. EXPORT RESTRICTIONS. Recipient acknowledges its obligations to control access to technical data under the U.S. export laws and regulations and agrees to adhere to such laws and regulations with regard to any technical data received under this Agreement. 12. ENTIRE AGREEMENT. This document contains the complete and exclusive Agreement between the parties, and it is intended to be final expression of their Agreement. No promise, representation, warranty or covenant not included in this document has been or is relied upon by any party. Each party has relied upon its own examination of the warranties, representations and covenants expressly contained in the Agreement itself. No modification or amendment of this Agreement shall be of any force unless in writing executed by all parties hereto. 13. NOTICES. Wherever one party is required or permitted or required to give written notice to the other under this Agreement, such notice will be given by hand, by certified U.S. mail, return receipt requested, by overnight courier, or by fax and addressed to the President of such party (with a copy to the Legal Department) at the address set forth in the preamble. All such notices shall be effective upon receipt. Either party may designate a different notice address from time to time upon giving five (5) days' prior written notice thereof to the other party. 14. ASSIGNMENT. Neither this Agreement nor any rights or obligations hereunder shall be transferred or assigned by either party without the written consent of the other party, which consent shall not be unreasonably withheld or delayed. SANMINA-SCI CORPORATION RECIPIENT By: By: --------------------------------- ------------------------------------ Printed Name: Printed Name: ----------------------- -------------------------- Title: Title: ------------------------------ --------------------------------- [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION EXHIBIT J FOUNTAIN FINISHED GOODS/SUBASSEMBLY HUB OPERATIONS The following definitions are terms used in this Table and as such are considered as part of the Agreement. 1. DEFINITIONS: "Finished Goods" shall mean CUSTOMER Products which are in a final configuration to be sold to CUSTOMER's end customer. Finished Goods part numbers generally begin with an "850" prefix. "Subassemblies" Subassemblies shall mean the various assemblies that are assembled together to form a Finished Good. Subassemblies may be manufactured or purchased. Subassembly part numbers generally begin with a "4XX" prefix, where X is any number between 0 and 9 "Forecast" shall mean CUSTOMER's projected requirements for Finished Goods ("850 - level Products") transmitted on a weekly basis to Sanmina-SCI. "Hub Items" shall mean the Finished Goods and Subassemblies ("4XX - level subassemblies to be assembled to Finished Goods") listed in Table 1, below, being manufactured by Sanmina-SCI and placed in the Fountain Hub. [+] "Hub" shall mean the storage location in Fountain Colorado used to store CUSTOMER Hub Finished Goods and Subassemblies. 2. PERIOD OF PERFORMANCE: This Exhibit shall run concurrently with the Manufacturing Services Agreement ("Agreement"). 3. [+] 4. HUB ITEM NUMBERS: The Item numbers Table 1 shall indicate all the Sanmina-SCI Hub Items that will be held and managed under the Hub Operations process. Table 1 many be revised to add or remove Hub Items from Hub's Table 1 as mutually agreed and to adjust Hub levels based on the most current Forecast. The Parties will agree upon the effects of any engineering change (including "end of life" issues as applicable). FAX or e-mail transmissions are acceptable methods for documenting such changes to Table 1. 5. PURCHASE ORDER PLACEMENT: For each Hub Item number, CUSTOMER shall place an individual purchase order. 6. COMMUNICATION: CUSTOMER shall communicate Ship Notices to Sanmina-SCI as follows; TBP, By Mututal Agreement. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION 7. [+] 8. TITLE AND RISK OF LOSS: Title and risk of loss for the Hub Items shall remain with Sanmina-SCI until CUSTOMER's carrier picks up the Hub items from the Hub dock. Title and risk transfers to CUSTOMER at Hub dock. 9. TRANSPORTATION AND STORAGE: CUSTOMER will pay for the delivery charges from the Hub to CUSTOMER or to CUSTOMER's customer. 10. QUALITY ADHERENCE: All Hub Items pulled by CUSTOMER from the Hub Inventory shall be subject to Section 11 of the Agreement. Hub items which fail to conform to the mutually agreed Product manufacturing Specifications and Designs shall be subject to the Section 11. 11. INDEMNITY: Indemnification terms and conditions are contained in the Agreement. 12. TERMINATION: Termination provisions are contained within the Agreement. 13. IMPORT/EXPORT REQUIREMENTS: CUSTOMER will be the Exporter of Record for all Hub items. [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION 14. NOTICES: All notices and communications shall be given to the Parties at the addresses contained within the Agreement. It shall be the responsibility of the Parties to notify each other in the event of a change of address. 15. [+] EXHIBITS: [+] [+] DESIGNATES PORTIONS OF THIS DOCUMENT THAT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE COMMISSION