THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT THE CONFIDENTIAL PORTION HAS BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED SEPARATELY WITH THE SECURITIES ANDEXCHANGE COMMISSION: [***] IntelsatOne Network Broadband Service Order No. 25811 Amendment 1

EX-10.1.35 18 d267959dex10135.htm EX-10.1.35 EX-10.1.35

Exhibit 10.1.35

THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT THE CONFIDENTIAL PORTION HAS

BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION: [***]

IntelsatOne Network Broadband

Service Order No. 25811 – Amendment 1

 

    

Intelsat Information

  

Customer Information

Name:    Intelsat Corporation (“Intelsat”)    Gogo LLC (“Customer”)
Place/Type of Organization:    A Delaware corporation    A Delaware corporation
Address:    3400 International Dr., NW    1250 North Arlington Heights Road
City/Country:    Washington, D.C. 20008, USA    Itasca, Illinois 60143
Attention:    Suzette Schmidt    Mr. Anand Chari
Telephone:    +1 ###-###-####    +1 ###-###-####
Facsimile:    +1 ###-###-####    +1 ###-###-####
Email:    ***@***    ***@***
Type of Service Order    Amendment
Master Service Agreement    Master Service Agreement No: 21078, dated 25-Aug-2008 Account No: 123639
Service Start Date (SSD) for Amended Service   

See Service and Payment Schedule below, page 2

Note: Intelsat reserves the right to reschedule/postpone the SSD if this Service Order is returned less than 6 business days before the stated SSD. Billing will commence on the SSD whether the Service commences or not, unless any delay is caused solely and directly by Intelsat.

Service End Date (SED)   

See Service and Payment Schedule below, page 2

Note: If the SSD is delayed, the SED date will also be delayed by the same duration. The term of service will remain unchanged.

Monthly Recurring Charge (MRC)    See Service and Payment Schedule below, page 2
Non-Recurring Charge (NRC)   
Deposit/Collateral    Intelsat agrees that the deposit/collateral will remain unchanged [***] as defined on Service Order 25811, executed on 20-Nov-12.
Billing Method    Monthly in advance
Appendices   

Appendix 1A: Service Details – Mountainside Teleport Master

Appendix 2A: Operational Contact Details Appendix 3A: Co-Location Service Details Appendix 1B: Service Details – Ellenwood Teleport Master

Appendix 2B: Operational Contact Details Appendix 3B: Co-Location Service Details Appendix 1C: Service Details – Napa Teleport Master

Appendix 2C: Operational Contact Details Appendix 3C: Co-Location Service Details Appendix 1D: Service Details – Perth Teleport Master

Appendix 2D: Operational Contact Details Appendix 3D: Co-Location Service Details Appendix 1E: Service Details – Kumsan Teleport Master

Appendix 2E: Operational Contact Details Appendix 3E: Co-Location Service Details Appendix 1F: Service Details – Brazil Teleport Master

Appendix 2F: Operational Contact Details Appendix 3F: Co-Location Service Details Appendix 4: Roles & Responsibilities of Intelsat and Customer

Appendix 5: Additional Terms & Conditions

 

   Intelsat Confidential and Proprietary    Page 1 of 26


Service and Payment Schedule

 

Service Start Date for Amended Service

  

Service End
Date

  

Destination of
Teleport

   Service
ID(SVOs)
Nos.
   Non-Recurring
Charge
(NRC)
    Monthly
Recurring
Charge
(MRC)
 

1-Mar-2013

   28-Oct-2018    Mountainside    513075-101-1      [***     [***
         513075-102      [***     [***
         513075-103      [***     [***
         513075-104      [***     [***

13-Feb-2013

   12-Oct-2018    Ellenwood    513075-201      [***     [***
         513075-202      [***     [***
         513075-203      [***     [***
         513075-204      [***     [***

14-Mar-2013

   11-Nov-2018    Napa    513075-301-1      [***     [***
         513075-301-2      [***     [***
         513075-301-3      [***     [***
         513075-302      [***     [***
         513075-303      [***     [***
         513075-304      [***     [***

13-May-2013

   9-Jan-2019    Perth    513075-401      [***     [***
         513075-402      [***     [***
         513075-403      [***     [***
         513075-404      [***     [***

29-Mar-2013

   25-Nov-2018    Kumsan    513075-501      [***     [***
         513075-502      [***     [***
         513075-503      [***     [***
         513075-504      [***     [***

29-Apr-2013

   26-Dec-2018    Brazil    513075-601      [***     [***
         513075-602      [***     [***
         513075-603      [***     [***
         513075-604      [***     [***
           

 

 

   

 

 

 
   TOTALS      [***     [***
           

 

 

   

 

 

 

By signing and returning this Service Order 25811 – Amendment 1 (“Service Order”) to Intelsat, Customer is making an offer to purchase the service described in this Service Order (“Service”) from Intelsat. When executed by Intelsat, this Service Order shall become binding. Provision of the Service is subject to Intelsat receiving from Customer any required Deposit/Collateral specified in a form acceptable to Intelsat at least fifteen (15) calendar days prior to the Service Start Date. Intelsat may apply the Deposit/Collateral paid hereunder to cover any outstanding payments due by Customer to Intelsat under this Service Order or any other Service Order subject to the terms and conditions of the MSA set forth above. Intelsat shall return any remaining Deposit/Collateral or security to Customer once all Services under the MSA have been terminated and liabilities have been settled. This Service Order incorporates the Appendices listed above, and the applicable Service Descriptions for the Service which are available at https://my.Intelsat.com and which may be revised from time to time by Intelsat. This Service Order and the Service are subject to the terms and conditions of the Master Service Agreement (“MSA”) referenced above. In the event of a conflict between this Service Order and the MSA, this Service Order shall control. This Service Order No. 25811 – Amendment 1 amends the Service Start Date and the Service End Date. This Amendment supersedes the previous service order/amendment as from the Service Start Date hereof.

 

INTELSAT     CUSTOMER
By:  

/s/ Patricia Casey

    By:  

/s/ Anand Chari

Name:  

Patricia Casey

    Name:  

Anand Chari

Title:  

Senior VP and Deputy General Counsel

    Title:  

EVP / CTO

Date:  

4/29/13

    Date:  

4/23/13

 

   Intelsat Confidential and Proprietary    Page 2 of 26


Appendix 1A - Service Details Mountainside Teleport

Mountainside Teleport Master

Service type   x VNO (as a Hub Lease)
Service Mode (choose one)   x Evolution DVB-S2 with ACM (iDX 2.0.1 or higher)
Operating software version   x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require.
Group QoS (choose one)  

x Hub Lease

(see appendix for details)

Service ID No. 513075-101-1 Uplink/Downlink and Hub (NBB-T

Satellite & location   Satellite: IS-21         Location: 302°E
Transponder No.  

Intelsat to Customer site: MO29K                Customer site to Intelsat: MO29K

            (Forward)                                                              (Return)

Beam   Mobility Beam (MOKV/MOKH)
Service IP data rate (kbps)   Initial configuration:
 

Forward Minimum IP Data rate: To be determined as mutually agreed upon

Return IP Data rate: To be determined as mutually agreed upon

Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

Total bandwidth required (MHz)   Refer to OSC# 511905 SO# 25550
Maximum number of remote Sites  

To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

CPT details  

Modem type and model No:

Antenna Size:           m                            BUC/HPA size:                      w

G/T (mid-band)        dB/K                       Tx gain (mid-band)                dBi

Service coverage area   Atlantic Ocean Region
Hub equipment  

Number of Protocol Processor: 2

Number of NMS: 0

Number of Line Card: 3 XLC-11 (1 shelf spare card XLC-11 per Teleport)

Service demarcation points  

Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis

Point C: Ethernet connection of chassis

Point Z: Intelsat Internet access router port

Service ID No. 513075-102 Co-Location
Co-location  

¨ N/A

x Yes (see Co-Location Service details)

Service ID No. 513075-103 Ethernet Private Line Connectivity

Fiber extension between POPs or Teleports   Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)
Local loop  

¨ N/A

x To be provided by Customer Local loop provider:

¨ Ready     ¨ Expected to be delivered by [DD Month]

Terminating Location (Interconnection point with Intelsat): (addresses are provided in Section VII)

Patch panel at Intelsat Teleport:

¨ Fuchsstadt   ¨ Ellenwood   ¨ Mountainside   ¨ Riverside   ¨ Napa   ¨ Bouen   ¨ Kumsan ¨ Perth   ¨ Brazil

Patch panel at Intelsat POP:

¨ McLean   ¨ London   ¨ Frankfurt   ¨ New York   ¨ Los Angeles   ¨ Atlanta   ¨ Seoul ¨ Various

Circuit Type: E1   ¨ T1   ¨ T3/DS3   ¨ Ethernet Private Line

Note: E3 interface is not available at POPs

  Number of Circuits:

¨ To be provided by Intelsat

Terminating Location (Customer end location):

NPA/NXX or phone number:                    Suite/Rack No.:             Address:

Service ID No. 513075-104
Internet Access   x Yes Data Rate = [***] Mbps

When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate.

When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s).

Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis.

The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps

Notes:

 

   

Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This results in a higher FEC overhead reflected in link budgets by the global code rate.

 

   

Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem. VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed internet backbone. Selection of a VoIP service provider and termination with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc.

 

   Intelsat Confidential and Proprietary    Page 3 of 26


Appendix 2A- Operational Contact Details

Customer Technical Contact

Name    Bryan Lauer, VP Systems Engineering
Phone    +1 ###-###-####
Fax    N/A
Mobile    +1 ###-###-####
E-mail address    ***@***
Customer End User
Name    Gogo LLC, Network Operations Center
Manager    NOC Engineer on Duty
Address    1250 North Arlington Heights Rd
Country    USA
Phone    1 ###-###-####
Mobile    N/A
Fax    N/A
E-mail address    ***@***
Customer Earth Station Contact
Earth Station Name    Same as End User
Earth Station Manager   
Street address   
City   
Country   
Phone   
Fax   
Mobile   
E-mail address   
Intelsat Contact Details
Intelsat Teleport address    x Mountainside Teleport, 17625 Technology Blvd., Hagerstown, MD 21740, USA
Intelsat POP address   

x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA

x Various - For network diversity

Sales Director   

Name: Alasdair Calder

Tel: (202) 944-6824

Email: ***@***

Sales Engineer   

Name: Jeff Kimble

Tel: (202) 944-6805

Email: ***@***

Provisioning Team    ***@***
   ***@*** (24 x7 x 365)

 

   Intelsat Confidential and Proprietary    Page 4 of 26


Appendix 3A – Mountainside Co-Location Service Details

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf.

Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.

 

Co-location site name

  

Name: Mountainside Teleport

List of equipment   

No.

  

Vendor

  

Equipment Type/ Model No.

  

Quantity

  

Rack Units

Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

 

Note 2: All co-located equipment must be 19 inches rack mountable

 

Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility.

   1    [***]    [***]    [***]    [***]
   2    [***]    [***]    [***]    [***]
   3    [***]    [***]    [***]    [***]
   4    [***]    [***]    [***]    [***]
   5            
   6            
   7            
   8            
   Total            

 

Item

 

Service Details

 

Notes / Service terms

No. of rack units (RU)/rack  

11 RU(s)

1 Rack(s)

Racks to be provided

x by Customer

¨ by Intelsat

  All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected teleport.
No. of power outlets   Customer supplied PDU   The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
No. of power sources   2 power sources   The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)

 

Total power consumption

  2x20 Amps power sources each (total 40Amps)   The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
Remote access  

¨ Incoming dial-up access Number of lines:

x Internet access

Data rate: [***] Kbit/s

¨ Not required

 

Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).

 

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)

Cross-connect required to other customer   Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC   The other customer authorization must be provided to Intelsat to establish the cross-connect.
No. of Teleport access cards     Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service detailed in this Service Order.
Assistance required for equipment installation   ¨ Yes        x No   Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be requested separately and is charged as per level 1 support charges presented in row 11 below.

 

(*) 1. Please contact our Provisioning team at ***@*** for your additional power, power outlets and remote access requirements, if any.
     2. A separate invoice will be issued for these above additional requirements.

 

Item

 

Level 1 support charges per hour

 

Level 1 support details

Level 1 support  

7 days a week 0800-1700: [***] (local time)

Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred [***].

 

Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 

• Re-booting of Customer equipment.

 

• Changing cards as guided by Customer.

 

• Customer must provide spare cards.

 

• Swapping cards as advised by Customer.

 

• Checking LED status, as requested and guided by the Customer.

   

 

   Intelsat Confidential and Proprietary    Page 5 of 26


Appendix 1B – Service Details Ellenwood Teleport

Ellenwood Teleport Master

Service type   x VNO (as a Hub Lease)
Service Mode (choose one)  

x Evolution DVB-S2 with ACM

(iDX 2.0.1 or higher)

Operating software version   x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require.
Group QoS (choose one)  

x Hub Lease

(see appendix for details)

Service ID No. 513075-201 Uplink/Downlink and Hub (NBB-T
Satellite & location   Satellite: IS-21             Location: 302°E
Transponder No.  

Intelsat to Customer site: MO29K             Customer site to Intelsat: MO29K

(Forward)  (Return)

Beam   Mobility Beam (MOKV/MOKH)
Service IP data rate (kbps)   Initial configuration:
 

Forward Minimum IP Data rate: To be determined as mutually agreed upon

Return IP Data rate: To be determined as mutually agreed upon

Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

Total bandwidth required (MHz)   Refer to OSC# 511905 SO# 25550
Maximum number of remote Sites  

To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

CPT details  

Modem type and model No:

Antenna Size:            m                 BUC/HPA size:           w

G/T (mid-band)         dB/K            Tx gain (mid-band)     dBi

Service coverage area   Atlantic Ocean Region
Hub equipment  

Number of Protocol Processor: 2

Number of NMS: 0

Number of Line Card: 3 XLC-11 (1 shelf spare card XLC-11 per Teleport)

Service demarcation points  

Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis

Point C: Ethernet connection of chassis

Point Z: Intelsat Internet access router port

Service ID No. 513075-202 Co-Location
Co-location  

¨ N/A

x Yes (see Co-Location Service details)

Service ID No. 513075-203 Ethernet Private Line Connectivity
Fiber extension between POPs or Teleports  

¨ N/A

x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

Local loop  

¨ N/A

x To be provided by Customer Local loop provider:

¨ Ready ¨ Expected to be delivered by [DD Month]

Terminating Location (Interconnection point with Intelsat): (addresses are provided in Section VII)

Patch panel at Intelsat Teleport:

¨ Fuchsstadt        x Ellenwood        ¨ Mountainside        ¨ Riverside        ¨ Napa    ¨   Bouen        ¨ Kumsan

¨ Perth  ¨ Brazil

Patch panel at Intelsat POP:

¨ McLean           ¨ London              ¨ Frankfurt              ¨ New York       ¨ Los Angeles        ¨ Atlanta      ¨ Seoul ¨ Various

Circuit Type: ¨ E1            ¨ T1        ¨ T3/DS3            x Ethernet Private Line

Note: E3 interface is not available at POPs

Number of Circuits:

¨ To be provided by Intelsat

        Terminating Location (Customer end location):

NPA/NXX or phone number:                         Suite/Rack No.:         Address:

Service ID No. 513075-204
Internet Access   x Yes Data Rate = [***] Mbps

When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate.

When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s).

Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps

Notes:

 

   

Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This results in a higher FEC overhead reflected in link budgets by the global code rate.

 

   

Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem. VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed internet backbone. Selection of a VoIP service provider and termination with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc.

 

   Intelsat Confidential and Proprietary    Page 6 of 26


Appendix 2B: Operational Contact Details

Customer Technical Contact

Name    Bryan Lauer, VP Systems Engineering
Phone    +1 ###-###-####
Fax    N/A
Mobile    +1 ###-###-####
E-mail address    ***@***
Customer End User Helpdesk
Name    Gogo LLC, Network Operations Center
Helpdesk Manager    NOC Engineer on Duty
Address    1250 North Arlington Heights Rd
Country    USA
Phone    +1 ###-###-####
Mobile    N/A
Fax    N/A
E-mail address    ***@***
Customer Earth Station Contact
Earth Station Name    Same as End User Helpdesk
Earth Station Manager   
Street address   
City   
Country   
Phone   
Fax   
Mobile   
E-mail address   
Intelsat Contact Details
Intelsat Teleport address    x Ellenwood Teleport, 2857 Fork Creek Church Road, Ellenwood, GA 30294, USA
Intelsat POP address   

x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA

x Various - For network diversity

Sales Director   

Name: Alasdair Calder

Tel: (202) 944-6824

Email: ***@***

Sales Engineer   

Name: Jeff Kimble

Tel: (202) 944-6805

Email: ***@***

Provisioning Team   

***@***

***@*** (24 x7 x 365)

 

   Intelsat Confidential and Proprietary    Page 7 of 26


Appendix 3B – Ellenwood Co-Location Service Details

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf.

Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.

 

Co-location site name

  

Name: Ellenwood Teleport

 
List of equipment   

No.

  

Vendor

  

Equipment Type/ Model No.

  

Quantity

    

Rack Units

 
   1    [***]    [***]      [***]           [***]     

Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

 

Note 2: All co-located equipment must be 19 inches rack mountable

 

Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility.

   2    [***]    [***]      [***]           [***]     
   3    [***]    [***]      [***]           [***]     
   4    [***]    [***]      [***]           [***]     
   5            
   6            
   7            
   8            
   Total         
              

 

Item

 

Service Details

 

Notes / Service terms

No. of rack units (RU)/rack  

11 RU(s)

1 Rack(s)

Racks to be provided

¨ by Customer

x by Intelsat

  All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected teleport.
No. of power outlets   Customer supplied PDU   The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
No. of power sources   2 power sources   The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
Total power consumption   2x20 Amps power sources each (total 40Amps)   The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
Remote access  

¨ Incoming dial-up access Number of lines

x Internet access Data rate [***] Mbit/s

¨ Not required

 

Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)

Cross-connect required to other customer  

x Yes - Customer agrees to be responsible for the interconnection to

CenturyLink located at 111 8th Ave., NYC

  The other customer authorization must be provided to Intelsat to establish the cross-connect.
No. of Teleport access cards     Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service detailed in this Service Order.
Assistance required for equipment installation   ¨ Yes     x No   Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be requested separately and is charged as per level 1 support charges presented in row 11 below.

 

(*) 1. Please contact our Provisioning team at ***@*** for your additional power, power outlets and remote access requirements, if any.
     2. A separate invoice will be issued for these above additional requirements.

 

Item

  

Level 1 support charges per hour

  

Level 1 support details

Level 1 support   

7 days a week 0800-1700: [***] (local time)

Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred plus an [***].

  

Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 

•   Re-booting of Customer equipment.

 

•   Changing cards as guided by Customer.

 

•   Customer must provide spare cards.

 

•   Swapping cards as advised by Customer.

 

•   Checking LED status, as requested and guided by the Customer.

     

 

   Intelsat Confidential and Proprietary    Page 8 of 26


Appendix 1C – Service Details Napa Teleport

Napa Teleport Master

Service type   x VNO (as a Hub Lease)

Service Mode

(choose one)

 

x Evolution DVB-S2 with ACM

(iDX 2.0.1 or higher)

Operating software version   x x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require.

Group QoS

(choose one)

 

x Hub Lease

(see appendix for details)

Service ID No. 513075-301-1 Uplink/Downlink and Hub (NBB-T
Satellite & location   Satellite: IS-19             Location: 166E
Transponder No.  

Intelsat to Customer site: NW30K             Customer site to Intelsat: NW30K

                (Forward)                                                  (Return)

Beam   North West Pacific Beam (NWKPV/NWKPH)
Service IP data rate (kbps)  

Initial configuration:

Forward Minimum IP Data rate: To be determined as mutually agreed upon

Return IP Data rate: To be determined as mutually agreed upon

Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

Total bandwidth required (MHz)   Refer to OSC# 25426 SO# 511903
Maximum number of remote Sites  

To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

CPT details  

Modem type and model No:

Antenna Size:             m               BUC/HPA size:         w

G/T (mid-band)          dB/K         Tx gain (mid-band)    dBi

Service coverage area   Pacific Ocean Region
Hub equipment  

Number of Protocol Processor: 2

Number of NMS: 0

Number of Line Card: 3 XLC-11 (1 shelf spare card XLC-11 per Teleport)

Service demarcation points  

Point A: One cm in front of the customer antenna feed

Point B: IFL connection to chassis

Point C: Ethernet connection of chassis

Point Z: Intelsat Internet access router port

Service ID No. 513075-301-2 Uplink/Downlink and Hub (NBB-T
Satellite & location   Satellite: IS-19             Location: 166E
Transponder No.  

Intelsat to Customer site: NEP32K            Customer site to Intelsat: NEP32K

                (Forward)                                                  (Return)

Beam   North East Pacific Beam (NEPKH/NEPKV)
Service IP data rate (kbps)  

Initial configuration:

Forward Minimum IP Data rate: To be determined as mutually agreed upon

Return IP Data rate: To be determined as mutually agreed upon

Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

Total bandwidth required (MHz)   Reference OSC# 25426 SO# 511901
Maximum number of remote Sites  

To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

CPT details  

Modem type and model No:

Antenna Size:             m               BUC/HPA size:         w

G/T (mid-band)          dB/K         Tx gain (mid-band)    dBi

Service coverage area   Pacific Ocean Region
Hub equipment  

Number of Protocol Processor: 0 Number of NMS: 0

Number of Line Card: 3 XLC-11

Service demarcation points  

Point A: One cm in front of the customer antenna feed

Point B: IFL connection to chassis

Point C: Ethernet connection of chassis

Point Z: Intelsat Internet access router port

Service ID No. 513075-301-3 Uplink/Downlink and Hub (NBB-T
Satellite & location   Satellite: IS-19             Location: 166E
Transponder No.  

Intelsat to Customer site: SW3K             Customer site to Intelsat: SW3K

                (Forward)                                                  (Return)

Beam   South West Pacific Beam (SWPKH/SWPKV)
Service IP data rate (kbps)  

Initial configuration:

Forward Minimum IP Data rate: To be determined as mutually agreed upon

Return IP Data rate: To be determined as mutually agreed upon

Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

Total bandwidth required (MHz)   Reference OSC# 25426 SO# 511906
Maximum number of remote Sites  

To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

CPT details  

Modem type and model No:

Antenna Size:             m               BUC/HPA size:         w

G/T (mid-band)          dB/K         Tx gain (mid-band)    dBi

Service coverage area   Pacific Ocean Region

 

   Intelsat Confidential and Proprietary    Page 9 of 26


Hub equipment  

Number of Protocol Processor: 0 Number of NMS: 0

Number of Line Card: 3 XLC-11

Service demarcation points  

Point A: One cm in front of the customer antenna feed

Point B: IFL connection to chassis

Point C: Ethernet connection of chassis

Point Z: Intelsat Internet access router port

Service ID No. 513075-302 Co-Location
Co-location   x Yes (see Co-Location Service details)
Service ID No. 513075-303 Ethernet Private Line Connectivity
Fiber extension between POPs or Teleports  

N/A

x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

Local loop  

¨ N/A

¨ To be provided by Customer Local loop provider:

¨ Ready ¨ Expected to be delivered by [DD Month]

Terminating Location (Interconnection point with Intelsat):     (addresses are provided in Section VII)

Patch panel at Intelsat Teleport:

¨ Fuchsstadt        ¨ Ellenwood        ¨ Mountainside        ¨ Riverside        ¨ Napa   ¨ Bouen ¨ Kumsan ¨ Perth    ¨ Brazil

Patch panel at Intelsat POP:

¨ McLean           ¨ London             ¨ Frankfurt                x New York        ¨ Los Angeles

¨ Atlanta ¨ Seoul        x Various

Circuit Type: E1 ¨     T1 ¨         T3/DS3 ¨             Ethernet Private Line x

Note: E3 interface is not available at POPs

Number of Circuits:

¨ To be provided by Intelsat

Terminating Location (Customer end location):

NPA/NXX or phone number:         Suite/Rack No.:         Address:

Service ID No. 513075-304
Internet Access   x Yes Data Rate = [***] Mbps

When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate.

When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s).

Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis.

The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps

Notes:

 

   

Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This results in a higher FEC overhead reflected in link budgets by the global code rate.

 

   

Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem. VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed internet backbone. Selection of a VoIP service provider and termination with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc.

 

   Intelsat Confidential and Proprietary    Page 10 of 26


Appendix 2C: Operational Contact Details

Customer Technical Contact

Name    Bryan Lauer, VP Systems Engineering
Phone    +1 ###-###-####
Fax    N/A
Mobile    +1 ###-###-####
E-mail address    ***@***
Customer End User Helpdesk
Name    Gogo LLC, Network Operations Center
Helpdesk Manager    NOC Engineer on Duty
Address    1250 North Arlington Heights Rd
Country    USA
Phone    1 ###-###-####
Mobile    N/A
Fax    N/A
E-mail address    ***@***
Customer Earth Station Contact
Earth Station Name    Same as End User Helpdesk
Earth Station Manager   
Street address   
City   
Country   
Phone   
Fax   
Mobile   
E-mail address   
Intelsat Contact Details
Intelsat Teleport address    x Napa Teleport 961Anselmo Court, Napa, CA 94558, USA
Intelsat POP address   

x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA

x Various - For network diversity

Sales Director    Name: Alasdair Calder
   Tel: (202) 944-6824
   Email: ***@***
Sales Engineer    Name: Jeff Kimble
   Tel: (202) 944-6805
   Email: ***@***
Provisioning Team   

***@***

***@*** (24 x7 x 365)

 

   Intelsat Confidential and Proprietary    Page 11 of 26


Appendix 3C – Napa Co-Location Service Details

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf.

Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.

 

Co-location site name

 

Name: Napa Teleport

List of equipment

 

No.

 

Vendor

 

Equipment Type/ Model No.

 

Quantity

 

Rack Units

Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

 

Note 2: All co-located equipment must be 19 inches rack mountable

 

Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility.

  1   [***]   [***]   [***]   [***]
  2   [***]   [***]   [***]   [***]
  3   [***]   [***]   [***]   [***]
  4   [***]   [***]   [***]   [***]
  5        
  6        
  7        
  8        
  Total        

 

Item

  

Service Details

  

Notes / Service terms

No. of rack units (RU)/rack   

11 RU(s)

1 Rack(s)

Racks to be provided

¨ by Customer

x by Intelsat

   All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected teleport.
No. of power outlets    Customer supplied PDU    The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
No. of power sources    2 power sources    The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
Total power consumption    2x20 Amps power sources each (total 40Amps)    The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
Remote access   

¨ Incoming dial-up access

Number of lines

x Internet access

Data rate [***] Mbit/s

¨ Not required

  

Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).

 

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)

Cross-connect required to other customer    Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC    The other customer authorization must be provided to Intelsat to establish the cross-connect.
No. of Teleport access cards       Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service detailed in this Service Order.
Assistance required for equipment installation    ¨ Yes        x No    Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be requested separately and is charged as per level 1 support charges presented in row 11 below.

 

(*) 1. Please contact our Provisioning team at ***@***+ for your additional power, power outlets and remote access requirements, if any.
   2. A separate invoice will be issued for these above additional requirements.

 

Item

  

Level 1 support charges per hour

  

Level 1 support details

Level 1 support   

7 days a week 0800-1700: [***] (local time)

Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred [***].

  

Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 

• Re-booting of Customer equipment.

 

• Changing cards as guided by Customer.

 

• Customer must provide spare cards.

 

• Swapping cards as advised by Customer.

 

• Checking LED status, as requested and guided by the Customer.

     

 

   Intelsat Confidential and Proprietary    Page 12 of 26


Appendix 1D – Service Details Perth Teleport

Perth Teleport Master

Service type   x VNO (as a Hub Lease)

Service Mode

(choose one)

  x Evolution DVB-S2 with ACM (iDX 2.0.1 or higher)
Operating software version   x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require.

Group QoS

(choose one)

 

x Hub Lease

(see appendix for details)

Service ID No. 513075-401 Uplink/Downlink and Hub (NBB-T
Satellite & location   Satellite: IS-19         Location: 166E
Transponder No.  

Intelsat to Customer site:   ANZ9K Customer site to Intelsat: ANZ9K

            (Forward)                                         (Return)

Beam   Australia New Zealand Beam (ANZKH/ANZKV)
Service IP data rate (kbps)  

Initial configuration:

Forward Minimum IP Data rate:                 To be determined as mutually agreed upon

Return IP Data rate: To be determined as mutually agreed upon

Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

Total bandwidth required (MHz)   Refer to OSC# 25426 SO# 511900
Maximum number of remote Sites  

To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

CPT details  

Modem type and model No:

Antenna Size:         m               BUC/HPA size:                         w

G/T (mid-band)      dB/K          Tx gain (mid-band)                   dBi

Service coverage area   Australia New Zealand Region
Hub equipment  

Number of Protocol Processor: 2

              Number of NMS: 0

              Number of Line Card: 3 XLC-11 (1 spare card XLC-11)

Service demarcation points  

Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis

Point C: Ethernet connection of chassis

Point Z: Intelsat Internet access router port

Service ID No. 513075-402 Co-Location
Co-location   ¨ Yes (see Co-Location Service details)
Service ID No. 513075-403 Ethernet Private Line Connectivity
Fiber extension between POPs or Teleports  

¨ N/A

x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

Local loop  

¨ N/A

¨ To be provided by Customer             Local loop provider:

¨ Ready ¨ Expected to be delivered by [DD Month]

Terminating Location (Interconnection point with Intelsat):      (addresses are provided in Section VII)

Patch panel at Intelsat Teleport:

          ¨ Fuchsstadt        ¨ Ellenwood        ¨ Mountainside    ¨ Riverside         ¨ Napa  ¨ Bouen

¨ Kumsan

x Perth  ¨ Brazil

Patch panel at Intelsat POP:

¨ McLean         ¨ London         ¨ Frankfurt         x New York         ¨ Los Angeles     ¨ Atlanta

           ¨ Seoul  x Various

Circuit Type: E1 ¨ T1 ¨       T3/DS3 ¨             Ethernet Private Line x

Note: E3 interface is not available at POPs

Number of Circuits:

¨ To be provided by Intelsat

     Terminating Location (Customer end location):

NPA/NXX or phone number:     Suite/Rack No.:         Address:

Service ID No. 513075-404  
Internet Access   x Yes Data Rate = [***] Mbps

When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate.

When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s).

Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps

Notes:

 

   

Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This results in a higher FEC overhead reflected in link budgets by the global code rate.

 

   

Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem. VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed internet backbone. Selection of a VoIP service provider and termination with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc.

 

   Intelsat Confidential and Proprietary    Page 13 of 26


Appendix 2D - Operational Contact Details

Customer Technical Contact

Name    Bryan Lauer, VP Systems Engineering
Phone    +1 ###-###-####
Fax    N/A
Mobile    +1 ###-###-####
E-mail address    ***@***
Customer End User Helpdesk   
Name    Gogo LLC, Network Operations Center
Helpdesk Manager    NOC Engineer on Duty
Address    1250 North Arlington Heights Rd
Country    USA
Phone    1 ###-###-####
Mobile    N/A
Fax    N/A
E-mail address    ***@***
Customer Earth Station Contact   
Earth Station Name    Same as End User Helpdesk
Earth Station Manager   
Street address   
City   
Country   
Phone   
Fax   
Mobile   
E-mail address   
Intelsat Contact Details   
Intelsat Teleport address    x Perth Teleport Gnangara Satellite Earth Station, 620 Gnangara Road, Landsdale, WA, 6065 Australia
Intelsat POP address   

x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA

x Various - For network diversity

Sales Director   

Name: Alasdair Calder

Tel: (202) 944-6824

Email: ***@***

Sales Engineer   

Name: Jeff Kimble

Tel: (202) 944-6805

Email: ***@***

Provisioning Team   

***@***

***@*** (24 x7 x 365)

 

   Intelsat Confidential and Proprietary    Page 14 of 26


Appendix 3D – Perth Co-Location Service Details

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf.

Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.

 

Co-location site name

 

Name: Perth Teleport

List of equipment

 

No.

 

Vendor

 

Equipment Type/ Model No

 

Quantity

 

Rack Units

Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

 

Note 2: All co-located equipment must be 19 inches rack mountable

 

Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility.

  1   [***]   [***]   [***]   [***]
  2   [***]   [***]   [***]   [***]
  3   [***]   [***]   [***]   [***]
  4   [***]   [***]   [***]   [***]
  5        
  6        
  7        
  8        
  Total        

 

Item

 

Service Details

 

Notes / Service terms

No. of rack units (RU)/rack  

11 RU(s)

1 Rack(s)

Racks to be provided

¨ by Customer

x by Intelsat

  All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected teleport.
No. of power outlets   Customer supplied PDU   The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
No. of power sources   2 power sources   The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
Total power consumption   2x20 Amps power sources each (total 40Amps)   The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
Remote access  

¨ Incoming dial-up access

Number of lines

x Internet access

Data rate [***] Mbit/s

¨ Not required

 

Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).

 

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)

Cross-connect required to other customer   x Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC   The other customer authorization must be provided to Intelsat to establish the cross-connect.
No. of Teleport access cards     Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service detailed in this Service Order.
Assistance required for equipment installation   ¨ Yes        x No   Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be requested separately and is charged as per level 1 support charges presented in row 11 below.

 

(*) 1. Please contact our Provisioning team at ***@*** for your additional power, power outlets and remote access requirements, if any.
   2. A separate invoice will be issued for these above additional requirements.

 

   Intelsat Confidential and Proprietary    Page 15 of 26


Item

 

Level 1 support charges per hour

 

Level 1 support details

Level 1 support  

7 days a week 0800-1700: [***] (local time)

Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred plus [***].

 

Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 

• Re-booting of Customer equipment.

 

• Changing cards as guided by Customer.

 

• Customer must provide spare cards.

 

• Swapping cards as advised by Customer.

 

• Checking LED status, as requested and guided by the Customer.

 

   Intelsat Confidential and Proprietary    Page 16 of 26


Appendix 1E – Service Details Kumsan Teleport

Kumsan Teleport Master

Service type   x VNO (as a Hub Lease)
Service Mode (choose one)  

x Evolution DVB-S2 with ACM

(iDX 2.0.1 or higher)

Operating software version   x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require.
Group QoS
(choose one)
 

x Hub Lease

(see appendix for details)

Service ID No. 513075-501 Uplink/Downlink and NBB-T
Satellite & location   Satellite: IS-22                         Location: 72.1E
Transponder No.  

Intelsat to Customer site: MOK36K                Customer site to Intelsat: MO36K

            (Forward)                                                              (Return)

Beam   Mobility Beam (MOKH/MOHV)
Service IP data rate (kbps)  

Initial configuration:

Forward Minimum IP Data rate:

To be determined as mutually agreed upon

Return IP Data rate: To be determined as mutually agreed upon

Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

Total bandwidth required (MHz)   Refer to OSC# 512299 SO# 25541
Maximum number of remote Sites  

To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

CPT details  

Modem type and model No:

Antenna Size:           m                            BUC/HPA size: w

G/T (mid-band)        dB/K                       Tx gain (mid-band) dBi

Service coverage area   IOR/POR Region
Hub equipment  

Number of Protocol Processor:  2

Number of NMS: 0

Number of Line Card: 3 XLC-11 (1 spare card XLC-11)

Service demarcation points  

Point A: One cm in front of the customer antenna feed

Point B: IFL connection to chassis

Point C: Ethernet connection of chassis

Point Z: Intelsat Internet access router port

Service ID No. 513075-502 Co-Location
Co-location  

¨ N/A

x Yes (see Co-Location Service details)

Service ID No. 513075-503 Ethernet Private Line Connectivity

Fiber extension between

POPs or Teleports

 

¨ N/A

x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

Local loop  

¨ N/A

¨ To be provided by Customer Local loop provider:

¨ Ready        ¨ Expected to be delivered by [DD Month]

Terminating Location (Interconnection point with Intelsat):      (addresses are provided in Section VII)

Patch panel at Intelsat Teleport:

¨ Fuchsstadt      ¨ Ellenwood      ¨ Mountainside      ¨ Riverside      ¨ Napa      ¨ Bouen      x Kumsan

¨ Perth  ¨ Brazil

Patch panel at Intelsat POP:

¨ McLean          ¨ London          ¨ Frankfurt      x New York      ¨ Los Angeles    ¨ Atlanta          

¨  Seoul   x Various

Circuit Type: E1 ¨   T1 ¨    T3/DS3   ¨             Ethernet Private Line x

Note: E3 interface is not available at POPs

Number of Circuits:

¨ To be provided by Intelsat

     Terminating Location (Customer end location):

NPA/NXX or phone number:    Suite/Rack No.:            Address:

Service ID No. 513075-504
Internet Access   x Yes Data Rate = [***] Mbps

When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate.

When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s).

Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps

Notes:

 

   

Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This results in a higher FEC overhead reflected in link budgets by the global code rate.

 

   

Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem. VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed internet backbone. Selection of a VoIP service provider and termination with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc.

 

   Intelsat Confidential and Proprietary   

Page 17 of 26

 


Appendix 2E: Operational Contact Details

Customer Technical Contact

Name    Bryan Lauer, VP Systems Engineering
Phone    +1 ###-###-####
Fax    N/A
Mobile    +1 ###-###-####
E-mail address    ***@***
Customer End User Helpdesk   
Name    Gogo LLC, Network Operations Center
Helpdesk Manager    NOC Engineer on Duty
Address    1250 North Arlington Heights Rd
Country    USA
Phone    1 ###-###-####
Mobile    N/A
Fax    N/A
E-mail address    ***@***
Customer Earth Station Contact   
Earth Station Name    Same as End User Helpdesk
Earth Station Manager   
Street address   
City   
Country   
Phone   
Fax   
Mobile   
E-mail address   
Intelsat Contact Details   
Intelsat Teleport address    x Kumsan Teleport, Kumsan Satellite Earth Station, KT, 259-1, Yangjeon-ri, Geumseong-myeon, Geumsan-gun, Chungnam, Korea, 312-700
Intelsat POP address   

x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA

x Various - For network diversity

Sales Director   

Name: Alasdair Calder

Tel: (202) 944-6824

Email: ***@***

Sales Engineer   

Name: Jeff Kimble

Tel: (202) 944-6805

Email: ***@***

Provisioning Team   

***@***

***@*** (24 x7 x 365)

 

   Intelsat Confidential and Proprietary   

Page 18 of 26

 


Appendix 3E – Kumsan Co-Location Service Details

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf.

Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.

 

Co-location site name

  

Name: Kumsan Teleport

List of equipment

  

No.

  

Vendor

  

Equipment Type/ Model No

  

Quantity

  

Rack Units

Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

 

Note 2: All co-located equipment must be 19 inches rack mountable

 

Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility.

   1    [***]    [***]    [***]    [***]
   2    [***]    [***]    [***]    [***]
   3    [***]    [***]    [***]    [***]
   4    [***]    [***]    [***]    [***]
   5            
   6            
   7            
   8            
   Total            

 

Item

 

Service Details

 

Notes / Service terms

No. of rack units (RU)/rack  

11 RU(s)

1 Rack(s)

Racks to be provided

¨ by Customer

x by Intelsat

  All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected teleport.
No. of power outlets   Customer supplied PDU   The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
No. of power sources   2 power sources   The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
Total power consumption   2x20 Amps power sources each (total 40Amps)   The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
Remote access  

¨ Incoming dial-up access

Number of lines

x Internet access

Data rate [***] Mbit/s

¨ Not required

 

Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).

 

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)

Cross-connect required to other customer   x Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC   The other customer authorization must be provided to Intelsat to establish the cross-connect.
No. of Teleport access cards     Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service detailed in this Service Order.
Assistance required for equipment installation   ¨ Yes        x No   Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be requested separately and is charged as per level 1 support charges presented in row 11 below.

 

(*) 1. Please contact our Provisioning team at ***@*** for your additional power, power outlets and remote access requirements, if any.

2. A separate invoice will be issued for these above additional requirements.

 

   Intelsat Confidential and Proprietary   

Page 19 of 26

 


Item

 

Level 1 support charges per hour

 

Level 1 support details

Level 1 support  

7 days a week 0800-1700: [***] (local time)

Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred plus [***].

 

Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 

• Re-booting of Customer equipment.

 

• Changing cards as guided by Customer.

 

• Customer must provide spare cards.

 

• Swapping cards as advised by Customer.

 

• Checking LED status, as requested and guided by the Customer.

 

   Intelsat Confidential and Proprietary   

Page 20 of 26

 


Appendix 1F – Service Details Brazil Teleport

Brazil Teleport Master

Service type    x VNO (as a Hub Lease)
Service Mode (choose one)   

x Evolution DVB-S2 with ACM

(iDX 2.0.1 or higher)

Operating software version    x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require.

Group QoS

(choose one)

  

x Hub Lease

(see appendix for details)

Service ID No. 513075-501 Uplink/Downlink and NBB-T
Satellite & location    Satellite: IS-22                         Location: 72.1E
Transponder No.   

Intelsat to Customer site: MOK36K Customer site to Intelsat: MO36K

            (Forward)                                         (Return)

Beam    Mobility Beam (MOKH/MOHV)
Service IP data rate (kbps)   

Initial configuration:

Forward Minimum IP Data rate:

To be determined as mutually agreed upon

Return IP Data rate: To be determined as mutually agreed upon

Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

Total bandwidth required (MHz)    Refer to OSC# 511949 SO# 25439
Maximum number of remote Sites   

To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

CPT details   

Modem type and model No:

Antenna Size:             m                            BUC/HPA size: w

G/T (mid-band)          dB/K                      Tx gain (mid-band) dBi

Service coverage area    Brazil Region
Hub equipment   

Number of Protocol Processor: 2

Number of NMS: 0

Number of Line Card: 3 XLC-11 (1 spare card XLC-11)

Service demarcation points   

Point A: One cm in front of the customer antenna feed

Point B: IFL connection to chassis

Point C: Ethernet connection of chassis

Point Z: Intelsat Internet access router port

Service ID No. 513075-502 Co-Location
Co-location   

¨ N/A

x Yes (see Co-Location Service details)

Service ID No. 513075-503 Ethernet Private Line Connectivity
Fiber extension between POPs or Teleports  

¨ N/A

x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

Local loop  

¨ N/A

¨ To be provided by Customer             Local loop provider:

¨ Ready        ¨ Expected to be delivered by [DD Month]

Terminating Location (Interconnection point with Intelsat):     (addresses are provided in Section VII)

Patch panel at Intelsat Teleport:

¨ Fuchsstadt    ¨ Ellenwood    ¨ Mountainside    ¨ Riverside    ¨ Napa      ¨ Bouen      ¨ Kumsan

¨ Perth  x Brazil

Patch panel at Intelsat POP:

¨ McLean       ¨ London         ¨ Frankfurt       x New York       ¨ Los Angeles    ¨ Atlanta    

¨  Seoul x Various

Circuit Type: E1 ¨ T1 ¨             T3/DS3 ¨             Ethernet Private Line x

Note: E3 interface is not available at POPs

Number of Circuits:

¨ To be provided by Intelsat

     Terminating Location (Customer end location):

NPA/NXX or phone number:    Suite/Rack No.:     Address:

Service ID No. 513075-504
Internet Access   x Yes Data Rate = [***] Mbps

When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate.

When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s).

Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps

Notes:

 

   

Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This results in a higher FEC overhead reflected in link budgets by the global code rate.

 

   

Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem. VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed internet backbone. Selection of a VoIP service provider and termination with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc.

 

   Intelsat Confidential and Proprietary    Page 21 of 26


Appendix 2F: Operational Contact Details

Customer Technical Contact

Name    Bryan Lauer, VP Systems Engineering
Phone    +1 ###-###-####
Fax    N/A
Mobile    +1 ###-###-####
E-mail address    ***@***
Customer End User Helpdesk   
Name    Gogo LLC, Network Operations Center
Helpdesk Manager    NOC Engineer on Duty
Address    1250 North Arlington Heights Rd
Country    USA
Phone    1 ###-###-####
Mobile    N/A
Fax    N/A
E-mail address    ***@***
Customer Earth Station Contact   
Earth Station Name    Same as End User Helpdesk
Earth Station Manager   
Street address   
City   
Country   
Phone   
Fax   
Mobile   
E-mail address   
Intelsat Contact Details   
Intelsat Teleport address    x Brazil Teleport In final negotiations
Intelsat POP address    x Various - For network diversity
Sales Director   

Name: Alasdair Calder

Tel: (202) 944-6824

Email: ***@***

Sales Engineer   

Name: Jeff Kimble

Tel: (202) 944-6805

Email: ***@***

Provisioning Team   

***@***

***@*** (24 x7 x 365)

 

   Intelsat Confidential and Proprietary   

Page 22 of 26

 


Appendix 3F – Brazil Co-Location Service Details

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf.

Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.

 

Co-location site name

  

Name: Kumsan Teleport

List of equipment

  

No.

  

Vendor

  

Equipment Type/ Model No

  

Quantity

  

Rack Units

Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

 

Note 2: All co-located equipment must be 19 inches rack mountable

 

Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility.

   1    [***]    [***]    [***]    [***]
   2    [***]    [***]    [***]    [***]
   3    [***]    [***]    [***]    [***]
   4    [***]    [***]    [***]    [***]
   5            
   6            
   7            
   8            
   Total            

 

Item

  

Service Details

  

Notes / Service terms

No. of rack units (RU)/rack   

11 RU(s)

1 Rack(s)

Racks to be provided

¨ by Customer

x by Intelsat

   All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected teleport.
No. of power outlets    Customer supplied PDU    The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
No. of power sources    2 power sources    The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
Total power consumption    2x20 Amps power sources each (total 40Amps)    The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
Remote access   

¨ Incoming dial-up access

Number of lines

x Internet access

Data rate [***] Mbit/s

¨ Not required

  

Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).

 

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)

Cross-connect required to other customer    x Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC    The other customer authorization must be provided to Intelsat to establish the cross-connect.
No. of Teleport access cards       Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service detailed in this Service Order.
Assistance required for equipment installation    ¨ Yes        x No    Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be requested separately and is charged as per level 1 support charges presented in row 11 below.

 

(*) 1. Please contact our Provisioning team at ***@*** for your additional power, power outlets and remote access requirements, if any.

2. A separate invoice will be issued for these above additional requirements.

 

   Intelsat Confidential and Proprietary   

Page 23 of 26

 


Item

 

Level 1 support charges per hour

 

Level 1 support details

Level 1 support  

7 days a week 0800-1700: [***] (local time)

Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred plus [***].

 

Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 

• Re-booting of Customer equipment.

 

• Changing cards as guided by Customer.

 

• Customer must provide spare cards.

 

• Swapping cards as advised by Customer.

 

• Checking LED status, as requested and guided by the Customer.

 

   Intelsat Confidential and Proprietary   

Page 24 of 26

 


Appendix 4 - Roles & Responsibilities of

Intelsat and Gogo for VNO and Hub Lease Service Options

 

Hardware

  

Hub Lease

iDirect hub hardware investment (Hub chassis, line cards, back-up line cards and protocol processors)    Intelsat
IP hardware infrastructure at teleports (switches, routers etc.)    Gogo
Investment in GNMS    Gogo
NMS client software investment    Gogo
Procurement of equipment co-located at Intelsat Teleport    Gogo
Procurement of aircraft terminals    Gogo

Services

  

Hub Lease

Space segment sizing and hub commissioning    Intelsat
Commissioning of routers, switches etc    Gogo
Teleport services (RF uplink and downlink)    Intelsat
Intelsat Internet backbone connectivity    Intelsat
Intelsat MPLS, Metro Ethernet, VPN commissioning    Intelsat
Set up and modification of carriers in NMS with iBuilder    Gogo
Set up and modification of traffic profiles in NMS with iBuilder    Gogo
Network management and monitoring with iMonitor    Gogo
Software upgrades    Gogo
Repair and replacement of failed iDirect hub hardware   

Intelsat

after notification by Gogo

Repair and replacement of failed teleport hardware (excluding iDirect hub hardware – see above)    Intelsat

Remote site configuration in NMS with iBuilder:

• Set up / modification of assignment of remotes to carriers

• Set up / modification of QOS profiles

   Gogo
Remote equipment installation    Gogo
Cross-polarization isolation and 1 dB compression tests (or comparable tests if unavailable due to antenna limitations)    Gogo with support of Intelsat
CMC   

Hardware

  

Hub Lease

Generation of the option files required for the iDirect modem configuration through iBuilder    Gogo. Intelsat support where
necessary
Loading of the option file on the remote iDirect modem and upgrade of this option file if required    Gogo
Remote software compatibility    Gogo
Remote equipment maintenance    Gogo
Remote software version    Gogo
Remote software upgrade   

Over the air by Gogo

Remote support by Gogo

Installation, co-location, management and maintenance of co-located equipment at Intelsat Teleport    Gogo
Integration of traffic via non-Intelsat teleports and non-Intelsat satellite capacity with this proposed network    Gogo
Integration of traffic via Intelsat teleports and non-Intelsat satellite capacity with this proposed network    Intelsat
Creation of beam map files in support of automatic beam switching   

Intelsat

(for Intelsat satellites only)

Setting up of helpdesk and Level 1 support to end users*    Gogo
Training of end users    Gogo
Local and national licensing    Gogo
Level 1 support to end users*    Gogo
24 x 7 Level 2 support*    Gogo
24 x 7 Level 3 support*    Intelsat
Application support    Gogo

Support Levels for Network Broadband Service

 

Support Level

  

Description of Support

Level 1

   All end-user support including initial site configuration, subsequent equipment trouble shooting and site-specific technical & QOS issues

Level 2

   Support related to remote configuration issues in the NMS such as assignment or modification of a carrier or a QoS profile to a remote in the NMS.

Level 3

   Customer support related to network wide issues as carrier configuration issues, QoS profile configuration issues, space segment, or hub equipment and hub IP configuration issues.

Level 4

   Vendor support related to network wide issues which require software, firmware, or hardware modification/upgrade

 

   Intelsat Confidential and Proprietary   

Page 25 of 26

 


Appendix 5 - Additional Terms & Conditions

 

1. [***]

 

2. [***]

 

3. Furthermore, the incremental growth may also require charges for additional space segment resources which are not included in the above calculations.

 

   Intelsat Confidential and Proprietary    Page 26 of 26