THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT THE CONFIDENTIAL PORTION HAS BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED SEPARATELY WITH THE SECURITIES ANDEXCHANGE COMMISSION: [***] IntelsatOne Network Broadband Service Order No. 25811 Amendment 1
Exhibit 10.1.35
THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT THE CONFIDENTIAL PORTION HAS
BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION: [***]
IntelsatOne Network Broadband
Service Order No. 25811 Amendment 1
Intelsat Information | Customer Information | |||
Name: | Intelsat Corporation (Intelsat) | Gogo LLC (Customer) | ||
Place/Type of Organization: | A Delaware corporation | A Delaware corporation | ||
Address: | 3400 International Dr., NW | 1250 North Arlington Heights Road | ||
City/Country: | Washington, D.C. 20008, USA | Itasca, Illinois 60143 | ||
Attention: | Suzette Schmidt | Mr. Anand Chari | ||
Telephone: | +1 ###-###-#### | +1 ###-###-#### | ||
Facsimile: | +1 ###-###-#### | +1 ###-###-#### | ||
Email: | ***@*** | ***@*** | ||
Type of Service Order | Amendment | |||
Master Service Agreement | Master Service Agreement No: 21078, dated 25-Aug-2008 Account No: 123639 | |||
Service Start Date (SSD) for Amended Service | See Service and Payment Schedule below, page 2 Note: Intelsat reserves the right to reschedule/postpone the SSD if this Service Order is returned less than 6 business days before the stated SSD. Billing will commence on the SSD whether the Service commences or not, unless any delay is caused solely and directly by Intelsat. | |||
Service End Date (SED) | See Service and Payment Schedule below, page 2 Note: If the SSD is delayed, the SED date will also be delayed by the same duration. The term of service will remain unchanged. | |||
Monthly Recurring Charge (MRC) | See Service and Payment Schedule below, page 2 | |||
Non-Recurring Charge (NRC) | ||||
Deposit/Collateral | Intelsat agrees that the deposit/collateral will remain unchanged [***] as defined on Service Order 25811, executed on 20-Nov-12. | |||
Billing Method | Monthly in advance | |||
Appendices | Appendix 1A: Service Details Mountainside Teleport Master Appendix 2A: Operational Contact Details Appendix 3A: Co-Location Service Details Appendix 1B: Service Details Ellenwood Teleport Master Appendix 2B: Operational Contact Details Appendix 3B: Co-Location Service Details Appendix 1C: Service Details Napa Teleport Master Appendix 2C: Operational Contact Details Appendix 3C: Co-Location Service Details Appendix 1D: Service Details Perth Teleport Master Appendix 2D: Operational Contact Details Appendix 3D: Co-Location Service Details Appendix 1E: Service Details Kumsan Teleport Master Appendix 2E: Operational Contact Details Appendix 3E: Co-Location Service Details Appendix 1F: Service Details Brazil Teleport Master Appendix 2F: Operational Contact Details Appendix 3F: Co-Location Service Details Appendix 4: Roles & Responsibilities of Intelsat and Customer Appendix 5: Additional Terms & Conditions |
Intelsat Confidential and Proprietary | Page 1 of 26 |
Service and Payment Schedule | ||||||||||||||
Service Start Date for Amended Service | Service End | Destination of | Service ID(SVOs) Nos. | Non-Recurring Charge (NRC) | Monthly Recurring Charge (MRC) | |||||||||
1-Mar-2013 | 28-Oct-2018 | Mountainside | 513075-101-1 | [*** | ] | [*** | ] | |||||||
513075-102 | [*** | ] | [*** | ] | ||||||||||
513075-103 | [*** | ] | [*** | ] | ||||||||||
513075-104 | [*** | ] | [*** | ] | ||||||||||
13-Feb-2013 | 12-Oct-2018 | Ellenwood | 513075-201 | [*** | ] | [*** | ] | |||||||
513075-202 | [*** | ] | [*** | ] | ||||||||||
513075-203 | [*** | ] | [*** | ] | ||||||||||
513075-204 | [*** | ] | [*** | ] | ||||||||||
14-Mar-2013 | 11-Nov-2018 | Napa | 513075-301-1 | [*** | ] | [*** | ] | |||||||
513075-301-2 | [*** | ] | [*** | ] | ||||||||||
513075-301-3 | [*** | ] | [*** | ] | ||||||||||
513075-302 | [*** | ] | [*** | ] | ||||||||||
513075-303 | [*** | ] | [*** | ] | ||||||||||
513075-304 | [*** | ] | [*** | ] | ||||||||||
13-May-2013 | 9-Jan-2019 | Perth | 513075-401 | [*** | ] | [*** | ] | |||||||
513075-402 | [*** | ] | [*** | ] | ||||||||||
513075-403 | [*** | ] | [*** | ] | ||||||||||
513075-404 | [*** | ] | [*** | ] | ||||||||||
29-Mar-2013 | 25-Nov-2018 | Kumsan | 513075-501 | [*** | ] | [*** | ] | |||||||
513075-502 | [*** | ] | [*** | ] | ||||||||||
513075-503 | [*** | ] | [*** | ] | ||||||||||
513075-504 | [*** | ] | [*** | ] | ||||||||||
29-Apr-2013 | 26-Dec-2018 | Brazil | 513075-601 | [*** | ] | [*** | ] | |||||||
513075-602 | [*** | ] | [*** | ] | ||||||||||
513075-603 | [*** | ] | [*** | ] | ||||||||||
513075-604 | [*** | ] | [*** | ] | ||||||||||
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TOTALS | [*** | ] | [*** | ] | ||||||||||
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By signing and returning this Service Order 25811 Amendment 1 (Service Order) to Intelsat, Customer is making an offer to purchase the service described in this Service Order (Service) from Intelsat. When executed by Intelsat, this Service Order shall become binding. Provision of the Service is subject to Intelsat receiving from Customer any required Deposit/Collateral specified in a form acceptable to Intelsat at least fifteen (15) calendar days prior to the Service Start Date. Intelsat may apply the Deposit/Collateral paid hereunder to cover any outstanding payments due by Customer to Intelsat under this Service Order or any other Service Order subject to the terms and conditions of the MSA set forth above. Intelsat shall return any remaining Deposit/Collateral or security to Customer once all Services under the MSA have been terminated and liabilities have been settled. This Service Order incorporates the Appendices listed above, and the applicable Service Descriptions for the Service which are available at https://my.Intelsat.com and which may be revised from time to time by Intelsat. This Service Order and the Service are subject to the terms and conditions of the Master Service Agreement (MSA) referenced above. In the event of a conflict between this Service Order and the MSA, this Service Order shall control. This Service Order No. 25811 Amendment 1 amends the Service Start Date and the Service End Date. This Amendment supersedes the previous service order/amendment as from the Service Start Date hereof.
INTELSAT | CUSTOMER | |||||||
By: | /s/ Patricia Casey | By: | /s/ Anand Chari | |||||
Name: | Patricia Casey | Name: | Anand Chari | |||||
Title: | Senior VP and Deputy General Counsel | Title: | EVP / CTO | |||||
Date: | 4/29/13 | Date: | 4/23/13 |
Intelsat Confidential and Proprietary | Page 2 of 26 |
Appendix 1A - Service Details Mountainside Teleport
Mountainside Teleport Master
Service type | x VNO (as a Hub Lease) | |
Service Mode (choose one) | x Evolution DVB-S2 with ACM (iDX 2.0.1 or higher) | |
Operating software version | x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require. | |
Group QoS (choose one) | x Hub Lease (see appendix for details) | |
Service ID No. 513075-101-1 Uplink/Downlink and Hub (NBB-T | ||
Satellite & location | Satellite: IS-21 Location: 302°E | |
Transponder No. | Intelsat to Customer site: MO29K Customer site to Intelsat: MO29K (Forward) (Return) | |
Beam | Mobility Beam (MOKV/MOKH) | |
Service IP data rate (kbps) | Initial configuration: | |
Forward Minimum IP Data rate: To be determined as mutually agreed upon Return IP Data rate: To be determined as mutually agreed upon Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used) | ||
Total bandwidth required (MHz) | Refer to OSC# 511905 SO# 25550 | |
Maximum number of remote Sites | To Be Determined ([***] per Mbps aggregate (min IP data rate + return IP rate)) | |
CPT details | Modem type and model No: Antenna Size: m BUC/HPA size: w G/T (mid-band) dB/K Tx gain (mid-band) dBi | |
Service coverage area | Atlantic Ocean Region | |
Hub equipment | Number of Protocol Processor: 2 Number of NMS: 0 Number of Line Card: 3 XLC-11 (1 shelf spare card XLC-11 per Teleport) | |
Service demarcation points | Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis Point C: Ethernet connection of chassis Point Z: Intelsat Internet access router port | |
Service ID No. 513075-102 Co-Location | ||
Co-location | ¨ N/A x Yes (see Co-Location Service details) | |
Service ID No. 513075-103 Ethernet Private Line Connectivity | ||
Fiber extension between POPs or Teleports | Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions) | |
Local loop | ¨ N/A x To be provided by Customer Local loop provider: ¨ Ready ¨ Expected to be delivered by [DD Month] Terminating Location (Interconnection point with Intelsat): (addresses are provided in Section VII) Patch panel at Intelsat Teleport: ¨ Fuchsstadt ¨ Ellenwood ¨ Mountainside ¨ Riverside ¨ Napa ¨ Bouen ¨ Kumsan ¨ Perth ¨ Brazil Patch panel at Intelsat POP: ¨ McLean ¨ London ¨ Frankfurt ¨ New York ¨ Los Angeles ¨ Atlanta ¨ Seoul ¨ Various Circuit Type: E1 ¨ T1 ¨ T3/DS3 ¨ Ethernet Private Line Note: E3 interface is not available at POPs Number of Circuits: ¨ To be provided by Intelsat Terminating Location (Customer end location): NPA/NXX or phone number: Suite/Rack No.: Address: | |
Service ID No. 513075-104 | ||
Internet Access | x Yes Data Rate = [***] Mbps |
When Adaptive Code and Modulation (ACM) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate.
When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s).
Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis.
The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps
Notes:
| Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This results in a higher FEC overhead reflected in link budgets by the global code rate. |
| Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem. VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Units Ethernet port to Intelsats multi-homed internet backbone. Selection of a VoIP service provider and termination with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-users end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. |
Intelsat Confidential and Proprietary | Page 3 of 26 |
Appendix 2A- Operational Contact Details
Customer Technical Contact
Name | Bryan Lauer, VP Systems Engineering | |
Phone | +1 ###-###-#### | |
Fax | N/A | |
Mobile | +1 ###-###-#### | |
E-mail address | ***@*** | |
Customer End User | ||
Name | Gogo LLC, Network Operations Center | |
Manager | NOC Engineer on Duty | |
Address | 1250 North Arlington Heights Rd | |
Country | USA | |
Phone | 1 ###-###-#### | |
Mobile | N/A | |
Fax | N/A | |
E-mail address | ***@*** | |
Customer Earth Station Contact | ||
Earth Station Name | Same as End User | |
Earth Station Manager | ||
Street address | ||
City | ||
Country | ||
Phone | ||
Fax | ||
Mobile | ||
E-mail address | ||
Intelsat Contact Details | ||
Intelsat Teleport address | x Mountainside Teleport, 17625 Technology Blvd., Hagerstown, MD 21740, USA | |
Intelsat POP address | x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA x Various - For network diversity | |
Sales Director | Name: Alasdair Calder Tel: (202) 944-6824 Email: ***@*** | |
Sales Engineer | Name: Jeff Kimble Tel: (202) 944-6805 Email: ***@*** | |
Provisioning Team | ***@*** | |
***@*** (24 x7 x 365) |
Intelsat Confidential and Proprietary | Page 4 of 26 |
Appendix 3A Mountainside Co-Location Service Details
Intelsat co-location services are provided subject to the terms and conditions of Intelsats Customer Co-Location Services Handbook which can be located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf.
Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.
Co-location site name | Name: Mountainside Teleport | |||||||||
List of equipment | No. | Vendor | Equipment Type/ Model No. | Quantity | Rack Units | |||||
Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.
Note 2: All co-located equipment must be 19 inches rack mountable
Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility. | 1 | [***] | [***] | [***] | [***] | |||||
2 | [***] | [***] | [***] | [***] | ||||||
3 | [***] | [***] | [***] | [***] | ||||||
4 | [***] | [***] | [***] | [***] | ||||||
5 | ||||||||||
6 | ||||||||||
7 | ||||||||||
8 | ||||||||||
Total |
Item | Service Details | Notes / Service terms | ||
No. of rack units (RU)/rack | 11 RU(s) 1 Rack(s) Racks to be provided x by Customer ¨ by Intelsat | All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsats Customer Co-location Handbook for rack height for the selected teleport. | ||
No. of power outlets | Customer supplied PDU | The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*) | ||
No. of power sources | 2 power sources | The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*) | ||
Total power consumption | 2x20 Amps power sources each (total 40Amps) | The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*) | ||
Remote access | ¨ Incoming dial-up access Number of lines: x Internet access Data rate: [***] Kbit/s ¨ Not required | Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*) | ||
Cross-connect required to other customer | Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC | The other customer authorization must be provided to Intelsat to establish the cross-connect. | ||
No. of Teleport access cards | Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service detailed in this Service Order. | |||
Assistance required for equipment installation | ¨ Yes x No | Intelsats co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers co-located equipment. Any such assistance must be requested separately and is charged as per level 1 support charges presented in row 11 below. |
(*) | 1. Please contact our Provisioning team at ***@*** for your additional power, power outlets and remote access requirements, if any. |
2. A separate invoice will be issued for these above additional requirements. |
Item | Level 1 support charges per hour | Level 1 support details | ||
Level 1 support | 7 days a week 0800-1700: [***] (local time) Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred [***]. | Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:
Re-booting of Customer equipment.
Changing cards as guided by Customer.
Customer must provide spare cards.
Swapping cards as advised by Customer.
Checking LED status, as requested and guided by the Customer. | ||
Intelsat Confidential and Proprietary | Page 5 of 26 |
Appendix 1B Service Details Ellenwood Teleport
Ellenwood Teleport Master
Service type | x VNO (as a Hub Lease) | |
Service Mode (choose one) | x Evolution DVB-S2 with ACM (iDX 2.0.1 or higher) | |
Operating software version | x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require. | |
Group QoS (choose one) | x Hub Lease (see appendix for details) | |
Service ID No. 513075-201 Uplink/Downlink and Hub (NBB-T | ||
Satellite & location | Satellite: IS-21 Location: 302°E | |
Transponder No. | Intelsat to Customer site: MO29K Customer site to Intelsat: MO29K (Forward) (Return) | |
Beam | Mobility Beam (MOKV/MOKH) | |
Service IP data rate (kbps) | Initial configuration: | |
Forward Minimum IP Data rate: To be determined as mutually agreed upon Return IP Data rate: To be determined as mutually agreed upon Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used) | ||
Total bandwidth required (MHz) | Refer to OSC# 511905 SO# 25550 | |
Maximum number of remote Sites | To Be Determined ([***] per Mbps aggregate (min IP data rate + return IP rate)) | |
CPT details | Modem type and model No: Antenna Size: m BUC/HPA size: w G/T (mid-band) dB/K Tx gain (mid-band) dBi | |
Service coverage area | Atlantic Ocean Region | |
Hub equipment | Number of Protocol Processor: 2 Number of NMS: 0 Number of Line Card: 3 XLC-11 (1 shelf spare card XLC-11 per Teleport) | |
Service demarcation points | Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis Point C: Ethernet connection of chassis Point Z: Intelsat Internet access router port | |
Service ID No. 513075-202 Co-Location | ||
Co-location | ¨ N/A x Yes (see Co-Location Service details) | |
Service ID No. 513075-203 Ethernet Private Line Connectivity | ||
Fiber extension between POPs or Teleports | ¨ N/A x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions) | |
Local loop | ¨ N/A x To be provided by Customer Local loop provider: ¨ Ready ¨ Expected to be delivered by [DD Month] Terminating Location (Interconnection point with Intelsat): (addresses are provided in Section VII) Patch panel at Intelsat Teleport: ¨ Fuchsstadt x Ellenwood ¨ Mountainside ¨ Riverside ¨ Napa ¨ Bouen ¨ Kumsan ¨ Perth ¨ Brazil Patch panel at Intelsat POP: ¨ McLean ¨ London ¨ Frankfurt ¨ New York ¨ Los Angeles ¨ Atlanta ¨ Seoul ¨ Various Circuit Type: ¨ E1 ¨ T1 ¨ T3/DS3 x Ethernet Private Line Note: E3 interface is not available at POPs Number of Circuits: ¨ To be provided by Intelsat Terminating Location (Customer end location): NPA/NXX or phone number: Suite/Rack No.: Address: | |
Service ID No. 513075-204 | ||
Internet Access | x Yes Data Rate = [***] Mbps |
When Adaptive Code and Modulation (ACM) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate.
When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s).
Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps
Notes:
| Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This results in a higher FEC overhead reflected in link budgets by the global code rate. |
| Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem. VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Units Ethernet port to Intelsats multi-homed internet backbone. Selection of a VoIP service provider and termination with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-users end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. |
Intelsat Confidential and Proprietary | Page 6 of 26 |
Appendix 2B: Operational Contact Details
Customer Technical Contact
Name | Bryan Lauer, VP Systems Engineering | |
Phone | +1 ###-###-#### | |
Fax | N/A | |
Mobile | +1 ###-###-#### | |
E-mail address | ***@*** | |
Customer End User Helpdesk | ||
Name | Gogo LLC, Network Operations Center | |
Helpdesk Manager | NOC Engineer on Duty | |
Address | 1250 North Arlington Heights Rd | |
Country | USA | |
Phone | +1 ###-###-#### | |
Mobile | N/A | |
Fax | N/A | |
E-mail address | ***@*** | |
Customer Earth Station Contact | ||
Earth Station Name | Same as End User Helpdesk | |
Earth Station Manager | ||
Street address | ||
City | ||
Country | ||
Phone | ||
Fax | ||
Mobile | ||
E-mail address | ||
Intelsat Contact Details | ||
Intelsat Teleport address | x Ellenwood Teleport, 2857 Fork Creek Church Road, Ellenwood, GA 30294, USA | |
Intelsat POP address | x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA x Various - For network diversity | |
Sales Director | Name: Alasdair Calder Tel: (202) 944-6824 Email: ***@*** | |
Sales Engineer | Name: Jeff Kimble Tel: (202) 944-6805 Email: ***@*** | |
Provisioning Team | ***@*** ***@*** (24 x7 x 365) |
Intelsat Confidential and Proprietary | Page 7 of 26 |
Appendix 3B Ellenwood Co-Location Service Details
Intelsat co-location services are provided subject to the terms and conditions of Intelsats Customer Co-Location Services Handbook which can be located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf.
Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.
Co-location site name | Name: Ellenwood Teleport | |||||||||||||
List of equipment | No. | Vendor | Equipment Type/ Model No. | Quantity | Rack Units | |||||||||
1 | [***] | [***] | [***] | [***] | ||||||||||
Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.
Note 2: All co-located equipment must be 19 inches rack mountable
Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility. | 2 | [***] | [***] | [***] | [***] | |||||||||
3 | [***] | [***] | [***] | [***] | ||||||||||
4 | [***] | [***] | [***] | [***] | ||||||||||
5 | ||||||||||||||
6 | ||||||||||||||
7 | ||||||||||||||
8 | ||||||||||||||
Total | ||||||||||||||
Item | Service Details | Notes / Service terms | ||
No. of rack units (RU)/rack | 11 RU(s) 1 Rack(s) Racks to be provided ¨ by Customer x by Intelsat | All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsats Customer Co-location Handbook for rack height for the selected teleport. | ||
No. of power outlets | Customer supplied PDU | The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*) | ||
No. of power sources | 2 power sources | The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*) | ||
Total power consumption | 2x20 Amps power sources each (total 40Amps) | The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*) | ||
Remote access | ¨ Incoming dial-up access Number of lines x Internet access Data rate [***] Mbit/s ¨ Not required | Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring). Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*) | ||
Cross-connect required to other customer | x Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC | The other customer authorization must be provided to Intelsat to establish the cross-connect. | ||
No. of Teleport access cards | Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service detailed in this Service Order. | |||
Assistance required for equipment installation | ¨ Yes x No | Intelsats co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers co-located equipment. Any such assistance must be requested separately and is charged as per level 1 support charges presented in row 11 below. |
(*) | 1. Please contact our Provisioning team at ***@*** for your additional power, power outlets and remote access requirements, if any. |
2. A separate invoice will be issued for these above additional requirements. |
Item | Level 1 support charges per hour | Level 1 support details | ||
Level 1 support | 7 days a week 0800-1700: [***] (local time) Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred plus an [***]. | Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:
Re-booting of Customer equipment.
Changing cards as guided by Customer.
Customer must provide spare cards.
Swapping cards as advised by Customer.
Checking LED status, as requested and guided by the Customer. | ||
Intelsat Confidential and Proprietary | Page 8 of 26 |
Appendix 1C Service Details Napa Teleport
Napa Teleport Master
Service type | x VNO (as a Hub Lease) | |
Service Mode (choose one) | x Evolution DVB-S2 with ACM (iDX 2.0.1 or higher) | |
Operating software version | x x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require. | |
Group QoS (choose one) | x Hub Lease (see appendix for details) | |
Service ID No. 513075-301-1 Uplink/Downlink and Hub (NBB-T | ||
Satellite & location | Satellite: IS-19 Location: 166E | |
Transponder No. | Intelsat to Customer site: NW30K Customer site to Intelsat: NW30K (Forward) (Return) | |
Beam | North West Pacific Beam (NWKPV/NWKPH) | |
Service IP data rate (kbps) | Initial configuration: Forward Minimum IP Data rate: To be determined as mutually agreed upon Return IP Data rate: To be determined as mutually agreed upon Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used) | |
Total bandwidth required (MHz) | Refer to OSC# 25426 SO# 511903 | |
Maximum number of remote Sites | To Be Determined ([***] per Mbps aggregate (min IP data rate + return IP rate)) | |
CPT details | Modem type and model No: Antenna Size: m BUC/HPA size: w G/T (mid-band) dB/K Tx gain (mid-band) dBi | |
Service coverage area | Pacific Ocean Region | |
Hub equipment | Number of Protocol Processor: 2 Number of NMS: 0 Number of Line Card: 3 XLC-11 (1 shelf spare card XLC-11 per Teleport) | |
Service demarcation points | Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis Point C: Ethernet connection of chassis Point Z: Intelsat Internet access router port | |
Service ID No. 513075-301-2 Uplink/Downlink and Hub (NBB-T | ||
Satellite & location | Satellite: IS-19 Location: 166E | |
Transponder No. | Intelsat to Customer site: NEP32K Customer site to Intelsat: NEP32K (Forward) (Return) | |
Beam | North East Pacific Beam (NEPKH/NEPKV) | |
Service IP data rate (kbps) | Initial configuration: Forward Minimum IP Data rate: To be determined as mutually agreed upon Return IP Data rate: To be determined as mutually agreed upon Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used) | |
Total bandwidth required (MHz) | Reference OSC# 25426 SO# 511901 | |
Maximum number of remote Sites | To Be Determined ([***] per Mbps aggregate (min IP data rate + return IP rate)) | |
CPT details | Modem type and model No: Antenna Size: m BUC/HPA size: w G/T (mid-band) dB/K Tx gain (mid-band) dBi | |
Service coverage area | Pacific Ocean Region | |
Hub equipment | Number of Protocol Processor: 0 Number of NMS: 0 Number of Line Card: 3 XLC-11 | |
Service demarcation points | Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis Point C: Ethernet connection of chassis Point Z: Intelsat Internet access router port | |
Service ID No. 513075-301-3 Uplink/Downlink and Hub (NBB-T | ||
Satellite & location | Satellite: IS-19 Location: 166E | |
Transponder No. | Intelsat to Customer site: SW3K Customer site to Intelsat: SW3K (Forward) (Return) | |
Beam | South West Pacific Beam (SWPKH/SWPKV) | |
Service IP data rate (kbps) | Initial configuration: Forward Minimum IP Data rate: To be determined as mutually agreed upon Return IP Data rate: To be determined as mutually agreed upon Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used) | |
Total bandwidth required (MHz) | Reference OSC# 25426 SO# 511906 | |
Maximum number of remote Sites | To Be Determined ([***] per Mbps aggregate (min IP data rate + return IP rate)) | |
CPT details | Modem type and model No: Antenna Size: m BUC/HPA size: w G/T (mid-band) dB/K Tx gain (mid-band) dBi | |
Service coverage area | Pacific Ocean Region |
Intelsat Confidential and Proprietary | Page 9 of 26 |
Hub equipment | Number of Protocol Processor: 0 Number of NMS: 0 Number of Line Card: 3 XLC-11 | |
Service demarcation points | Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis Point C: Ethernet connection of chassis Point Z: Intelsat Internet access router port | |
Service ID No. 513075-302 Co-Location | ||
Co-location | x Yes (see Co-Location Service details) | |
Service ID No. 513075-303 Ethernet Private Line Connectivity | ||
Fiber extension between POPs or Teleports | N/A x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions) | |
Local loop | ¨ N/A ¨ To be provided by Customer Local loop provider: ¨ Ready ¨ Expected to be delivered by [DD Month] Terminating Location (Interconnection point with Intelsat): (addresses are provided in Section VII) Patch panel at Intelsat Teleport: ¨ Fuchsstadt ¨ Ellenwood ¨ Mountainside ¨ Riverside ¨ Napa ¨ Bouen ¨ Kumsan ¨ Perth ¨ Brazil Patch panel at Intelsat POP: ¨ McLean ¨ London ¨ Frankfurt x New York ¨ Los Angeles ¨ Atlanta ¨ Seoul x Various Circuit Type: E1 ¨ T1 ¨ T3/DS3 ¨ Ethernet Private Line x Note: E3 interface is not available at POPs Number of Circuits: ¨ To be provided by Intelsat Terminating Location (Customer end location): NPA/NXX or phone number: Suite/Rack No.: Address: | |
Service ID No. 513075-304 | ||
Internet Access | x Yes Data Rate = [***] Mbps |
When Adaptive Code and Modulation (ACM) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate.
When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s).
Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis.
The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps
Notes:
| Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This results in a higher FEC overhead reflected in link budgets by the global code rate. |
| Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem. VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Units Ethernet port to Intelsats multi-homed internet backbone. Selection of a VoIP service provider and termination with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-users end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. |
Intelsat Confidential and Proprietary | Page 10 of 26 |
Appendix 2C: Operational Contact Details
Customer Technical Contact
Name | Bryan Lauer, VP Systems Engineering | |
Phone | +1 ###-###-#### | |
Fax | N/A | |
Mobile | +1 ###-###-#### | |
E-mail address | ***@*** | |
Customer End User Helpdesk |
Name | Gogo LLC, Network Operations Center | |
Helpdesk Manager | NOC Engineer on Duty | |
Address | 1250 North Arlington Heights Rd | |
Country | USA | |
Phone | 1 ###-###-#### | |
Mobile | N/A | |
Fax | N/A | |
E-mail address | ***@*** | |
Customer Earth Station Contact | ||
Earth Station Name | Same as End User Helpdesk | |
Earth Station Manager | ||
Street address | ||
City | ||
Country | ||
Phone | ||
Fax | ||
Mobile | ||
E-mail address | ||
Intelsat Contact Details | ||
Intelsat Teleport address | x Napa Teleport 961Anselmo Court, Napa, CA 94558, USA | |
Intelsat POP address | x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA x Various - For network diversity | |
Sales Director | Name: Alasdair Calder | |
Tel: (202) 944-6824 | ||
Email: ***@*** | ||
Sales Engineer | Name: Jeff Kimble | |
Tel: (202) 944-6805 | ||
Email: ***@*** | ||
Provisioning Team | ***@*** ***@*** (24 x7 x 365) |
Intelsat Confidential and Proprietary | Page 11 of 26 |
Appendix 3C Napa Co-Location Service Details
Intelsat co-location services are provided subject to the terms and conditions of Intelsats Customer Co-Location Services Handbook which can be located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf.
Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.
Co-location site name | Name: Napa Teleport | |||||||||
List of equipment | No. | Vendor | Equipment Type/ Model No. | Quantity | Rack Units | |||||
Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.
Note 2: All co-located equipment must be 19 inches rack mountable
Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility. | 1 | [***] | [***] | [***] | [***] | |||||
2 | [***] | [***] | [***] | [***] | ||||||
3 | [***] | [***] | [***] | [***] | ||||||
4 | [***] | [***] | [***] | [***] | ||||||
5 | ||||||||||
6 | ||||||||||
7 | ||||||||||
8 | ||||||||||
Total |
Item | Service Details | Notes / Service terms | ||
No. of rack units (RU)/rack | 11 RU(s) 1 Rack(s) Racks to be provided ¨ by Customer x by Intelsat | All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsats Customer Co-location Handbook for rack height for the selected teleport. | ||
No. of power outlets | Customer supplied PDU | The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*) | ||
No. of power sources | 2 power sources | The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*) | ||
Total power consumption | 2x20 Amps power sources each (total 40Amps) | The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*) | ||
Remote access | ¨ Incoming dial-up access Number of lines x Internet access Data rate [***] Mbit/s ¨ Not required | Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*) | ||
Cross-connect required to other customer | Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC | The other customer authorization must be provided to Intelsat to establish the cross-connect. | ||
No. of Teleport access cards | Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service detailed in this Service Order. | |||
Assistance required for equipment installation | ¨ Yes x No | Intelsats co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers co-located equipment. Any such assistance must be requested separately and is charged as per level 1 support charges presented in row 11 below. |
(*) | 1. Please contact our Provisioning team at ***@***+ for your additional power, power outlets and remote access requirements, if any. |
2. A separate invoice will be issued for these above additional requirements. |
Item | Level 1 support charges per hour | Level 1 support details | ||
Level 1 support | 7 days a week 0800-1700: [***] (local time) Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred [***]. | Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:
Re-booting of Customer equipment.
Changing cards as guided by Customer.
Customer must provide spare cards.
Swapping cards as advised by Customer.
Checking LED status, as requested and guided by the Customer. | ||
Intelsat Confidential and Proprietary | Page 12 of 26 |
Appendix 1D Service Details Perth Teleport
Perth Teleport Master
Service type | x VNO (as a Hub Lease) | |
Service Mode (choose one) | x Evolution DVB-S2 with ACM (iDX 2.0.1 or higher) | |
Operating software version | x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require. | |
Group QoS (choose one) | x Hub Lease (see appendix for details) | |
Service ID No. 513075-401 Uplink/Downlink and Hub (NBB-T | ||
Satellite & location | Satellite: IS-19 Location: 166E | |
Transponder No. | Intelsat to Customer site: ANZ9K Customer site to Intelsat: ANZ9K (Forward) (Return) | |
Beam | Australia New Zealand Beam (ANZKH/ANZKV) | |
Service IP data rate (kbps) | Initial configuration: Forward Minimum IP Data rate: To be determined as mutually agreed upon Return IP Data rate: To be determined as mutually agreed upon Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used) | |
Total bandwidth required (MHz) | Refer to OSC# 25426 SO# 511900 | |
Maximum number of remote Sites | To Be Determined ([***] per Mbps aggregate (min IP data rate + return IP rate)) | |
CPT details | Modem type and model No: Antenna Size: m BUC/HPA size: w G/T (mid-band) dB/K Tx gain (mid-band) dBi | |
Service coverage area | Australia New Zealand Region | |
Hub equipment | Number of Protocol Processor: 2 Number of NMS: 0 Number of Line Card: 3 XLC-11 (1 spare card XLC-11) | |
Service demarcation points | Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis Point C: Ethernet connection of chassis Point Z: Intelsat Internet access router port | |
Service ID No. 513075-402 Co-Location | ||
Co-location | ¨ Yes (see Co-Location Service details) | |
Service ID No. 513075-403 Ethernet Private Line Connectivity | ||
Fiber extension between POPs or Teleports | ¨ N/A x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions) | |
Local loop | ¨ N/A ¨ To be provided by Customer Local loop provider: ¨ Ready ¨ Expected to be delivered by [DD Month] Terminating Location (Interconnection point with Intelsat): (addresses are provided in Section VII) Patch panel at Intelsat Teleport: ¨ Fuchsstadt ¨ Ellenwood ¨ Mountainside ¨ Riverside ¨ Napa ¨ Bouen ¨ Kumsan x Perth ¨ Brazil Patch panel at Intelsat POP: ¨ McLean ¨ London ¨ Frankfurt x New York ¨ Los Angeles ¨ Atlanta ¨ Seoul x Various Circuit Type: E1 ¨ T1 ¨ T3/DS3 ¨ Ethernet Private Line x Note: E3 interface is not available at POPs Number of Circuits: ¨ To be provided by Intelsat Terminating Location (Customer end location): NPA/NXX or phone number: Suite/Rack No.: Address: | |
Service ID No. 513075-404 | ||
Internet Access | x Yes Data Rate = [***] Mbps |
When Adaptive Code and Modulation (ACM) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate.
When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s).
Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps
Notes:
| Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This results in a higher FEC overhead reflected in link budgets by the global code rate. |
| Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem. VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Units Ethernet port to Intelsats multi-homed internet backbone. Selection of a VoIP service provider and termination with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-users end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. |
Intelsat Confidential and Proprietary | Page 13 of 26 |
Appendix 2D - Operational Contact Details
Customer Technical Contact
Name | Bryan Lauer, VP Systems Engineering | |
Phone | +1 ###-###-#### | |
Fax | N/A | |
Mobile | +1 ###-###-#### | |
E-mail address | ***@*** | |
Customer End User Helpdesk | ||
Name | Gogo LLC, Network Operations Center | |
Helpdesk Manager | NOC Engineer on Duty | |
Address | 1250 North Arlington Heights Rd | |
Country | USA | |
Phone | 1 ###-###-#### | |
Mobile | N/A | |
Fax | N/A | |
E-mail address | ***@*** | |
Customer Earth Station Contact | ||
Earth Station Name | Same as End User Helpdesk | |
Earth Station Manager | ||
Street address | ||
City | ||
Country | ||
Phone | ||
Fax | ||
Mobile | ||
E-mail address | ||
Intelsat Contact Details | ||
Intelsat Teleport address | x Perth Teleport Gnangara Satellite Earth Station, 620 Gnangara Road, Landsdale, WA, 6065 Australia | |
Intelsat POP address | x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA x Various - For network diversity | |
Sales Director | Name: Alasdair Calder Tel: (202) 944-6824 Email: ***@*** | |
Sales Engineer | Name: Jeff Kimble Tel: (202) 944-6805 Email: ***@*** | |
Provisioning Team | ***@*** ***@*** (24 x7 x 365) |
Intelsat Confidential and Proprietary | Page 14 of 26 |
Appendix 3D Perth Co-Location Service Details
Intelsat co-location services are provided subject to the terms and conditions of Intelsats Customer Co-Location Services Handbook which can be located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf.
Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.
Co-location site name | Name: Perth Teleport | |||||||||
List of equipment | No. | Vendor | Equipment Type/ Model No | Quantity | Rack Units | |||||
Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.
Note 2: All co-located equipment must be 19 inches rack mountable
Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility. | 1 | [***] | [***] | [***] | [***] | |||||
2 | [***] | [***] | [***] | [***] | ||||||
3 | [***] | [***] | [***] | [***] | ||||||
4 | [***] | [***] | [***] | [***] | ||||||
5 | ||||||||||
6 | ||||||||||
7 | ||||||||||
8 | ||||||||||
Total |
Item | Service Details | Notes / Service terms | ||
No. of rack units (RU)/rack | 11 RU(s) 1 Rack(s) Racks to be provided ¨ by Customer x by Intelsat | All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsats Customer Co-location Handbook for rack height for the selected teleport. | ||
No. of power outlets | Customer supplied PDU | The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*) | ||
No. of power sources | 2 power sources | The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*) | ||
Total power consumption | 2x20 Amps power sources each (total 40Amps) | The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*) | ||
Remote access | ¨ Incoming dial-up access Number of lines x Internet access Data rate [***] Mbit/s ¨ Not required | Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*) | ||
Cross-connect required to other customer | x Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC | The other customer authorization must be provided to Intelsat to establish the cross-connect. | ||
No. of Teleport access cards | Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service detailed in this Service Order. | |||
Assistance required for equipment installation | ¨ Yes x No | Intelsats co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers co-located equipment. Any such assistance must be requested separately and is charged as per level 1 support charges presented in row 11 below. |
(*) | 1. Please contact our Provisioning team at ***@*** for your additional power, power outlets and remote access requirements, if any. |
2. A separate invoice will be issued for these above additional requirements. |
Intelsat Confidential and Proprietary | Page 15 of 26 |
Item | Level 1 support charges per hour | Level 1 support details | ||
Level 1 support | 7 days a week 0800-1700: [***] (local time) Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred plus [***]. | Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:
Re-booting of Customer equipment.
Changing cards as guided by Customer.
Customer must provide spare cards.
Swapping cards as advised by Customer.
Checking LED status, as requested and guided by the Customer. |
Intelsat Confidential and Proprietary | Page 16 of 26 |
Appendix 1E Service Details Kumsan Teleport
Kumsan Teleport Master
Service type | x VNO (as a Hub Lease) | |
Service Mode (choose one) | x Evolution DVB-S2 with ACM (iDX 2.0.1 or higher) | |
Operating software version | x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require. | |
Group QoS (choose one) | x Hub Lease (see appendix for details) | |
Service ID No. 513075-501 Uplink/Downlink and NBB-T | ||
Satellite & location | Satellite: IS-22 Location: 72.1E | |
Transponder No. | Intelsat to Customer site: MOK36K Customer site to Intelsat: MO36K (Forward) (Return) | |
Beam | Mobility Beam (MOKH/MOHV) | |
Service IP data rate (kbps) | Initial configuration: Forward Minimum IP Data rate: To be determined as mutually agreed upon Return IP Data rate: To be determined as mutually agreed upon Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used) | |
Total bandwidth required (MHz) | Refer to OSC# 512299 SO# 25541 | |
Maximum number of remote Sites | To Be Determined ([***] per Mbps aggregate (min IP data rate + return IP rate)) | |
CPT details | Modem type and model No: Antenna Size: m BUC/HPA size: w G/T (mid-band) dB/K Tx gain (mid-band) dBi | |
Service coverage area | IOR/POR Region | |
Hub equipment | Number of Protocol Processor: 2 Number of NMS: 0 Number of Line Card: 3 XLC-11 (1 spare card XLC-11) | |
Service demarcation points | Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis Point C: Ethernet connection of chassis Point Z: Intelsat Internet access router port | |
Service ID No. 513075-502 Co-Location | ||
Co-location | ¨ N/A x Yes (see Co-Location Service details) | |
Service ID No. 513075-503 Ethernet Private Line Connectivity |
Fiber extension between POPs or Teleports | ¨ N/A x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions) | |
Local loop | ¨ N/A ¨ To be provided by Customer Local loop provider: ¨ Ready ¨ Expected to be delivered by [DD Month] Terminating Location (Interconnection point with Intelsat): (addresses are provided in Section VII) Patch panel at Intelsat Teleport: ¨ Fuchsstadt ¨ Ellenwood ¨ Mountainside ¨ Riverside ¨ Napa ¨ Bouen x Kumsan ¨ Perth ¨ Brazil Patch panel at Intelsat POP: ¨ McLean ¨ London ¨ Frankfurt x New York ¨ Los Angeles ¨ Atlanta ¨ Seoul x Various Circuit Type: E1 ¨ T1 ¨ T3/DS3 ¨ Ethernet Private Line x Note: E3 interface is not available at POPs Number of Circuits: ¨ To be provided by Intelsat Terminating Location (Customer end location): NPA/NXX or phone number: Suite/Rack No.: Address: |
Service ID No. 513075-504 | ||
Internet Access | x Yes Data Rate = [***] Mbps |
When Adaptive Code and Modulation (ACM) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate.
When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s).
Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps
Notes:
| Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This results in a higher FEC overhead reflected in link budgets by the global code rate. |
| Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem. VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Units Ethernet port to Intelsats multi-homed internet backbone. Selection of a VoIP service provider and termination with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-users end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. |
Intelsat Confidential and Proprietary | Page 17 of 26
|
Appendix 2E: Operational Contact Details
Customer Technical Contact
Name | Bryan Lauer, VP Systems Engineering | |
Phone | +1 ###-###-#### | |
Fax | N/A | |
Mobile | +1 ###-###-#### | |
E-mail address | ***@*** | |
Customer End User Helpdesk | ||
Name | Gogo LLC, Network Operations Center | |
Helpdesk Manager | NOC Engineer on Duty | |
Address | 1250 North Arlington Heights Rd | |
Country | USA | |
Phone | 1 ###-###-#### | |
Mobile | N/A | |
Fax | N/A | |
E-mail address | ***@*** | |
Customer Earth Station Contact | ||
Earth Station Name | Same as End User Helpdesk | |
Earth Station Manager | ||
Street address | ||
City | ||
Country | ||
Phone | ||
Fax | ||
Mobile | ||
E-mail address | ||
Intelsat Contact Details | ||
Intelsat Teleport address | x Kumsan Teleport, Kumsan Satellite Earth Station, KT, 259-1, Yangjeon-ri, Geumseong-myeon, Geumsan-gun, Chungnam, Korea, 312-700 | |
Intelsat POP address | x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA x Various - For network diversity | |
Sales Director | Name: Alasdair Calder Tel: (202) 944-6824 Email: ***@*** | |
Sales Engineer | Name: Jeff Kimble Tel: (202) 944-6805 Email: ***@*** | |
Provisioning Team | ***@*** ***@*** (24 x7 x 365) |
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Appendix 3E Kumsan Co-Location Service Details
Intelsat co-location services are provided subject to the terms and conditions of Intelsats Customer Co-Location Services Handbook which can be located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf.
Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.
Co-location site name | Name: Kumsan Teleport | |||||||||
List of equipment | No. | Vendor | Equipment Type/ Model No | Quantity | Rack Units | |||||
Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.
Note 2: All co-located equipment must be 19 inches rack mountable
Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility. | 1 | [***] | [***] | [***] | [***] | |||||
2 | [***] | [***] | [***] | [***] | ||||||
3 | [***] | [***] | [***] | [***] | ||||||
4 | [***] | [***] | [***] | [***] | ||||||
5 | ||||||||||
6 | ||||||||||
7 | ||||||||||
8 | ||||||||||
Total |
Item | Service Details | Notes / Service terms | ||
No. of rack units (RU)/rack | 11 RU(s) 1 Rack(s) Racks to be provided ¨ by Customer x by Intelsat | All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsats Customer Co-location Handbook for rack height for the selected teleport. | ||
No. of power outlets | Customer supplied PDU | The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*) | ||
No. of power sources | 2 power sources | The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*) | ||
Total power consumption | 2x20 Amps power sources each (total 40Amps) | The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*) | ||
Remote access | ¨ Incoming dial-up access Number of lines x Internet access Data rate [***] Mbit/s ¨ Not required | Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*) | ||
Cross-connect required to other customer | x Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC | The other customer authorization must be provided to Intelsat to establish the cross-connect. | ||
No. of Teleport access cards | Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service detailed in this Service Order. | |||
Assistance required for equipment installation | ¨ Yes x No | Intelsats co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers co-located equipment. Any such assistance must be requested separately and is charged as per level 1 support charges presented in row 11 below. |
(*) | 1. Please contact our Provisioning team at ***@*** for your additional power, power outlets and remote access requirements, if any. |
2. A separate invoice will be issued for these above additional requirements.
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Item | Level 1 support charges per hour | Level 1 support details | ||
Level 1 support | 7 days a week 0800-1700: [***] (local time) Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred plus [***]. | Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:
Re-booting of Customer equipment.
Changing cards as guided by Customer.
Customer must provide spare cards.
Swapping cards as advised by Customer.
Checking LED status, as requested and guided by the Customer. |
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Appendix 1F Service Details Brazil Teleport
Brazil Teleport Master
Service type | x VNO (as a Hub Lease) | |
Service Mode (choose one) | x Evolution DVB-S2 with ACM (iDX 2.0.1 or higher) | |
Operating software version | x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require. | |
Group QoS (choose one) | x Hub Lease (see appendix for details) | |
Service ID No. 513075-501 Uplink/Downlink and NBB-T | ||
Satellite & location | Satellite: IS-22 Location: 72.1E | |
Transponder No. | Intelsat to Customer site: MOK36K Customer site to Intelsat: MO36K (Forward) (Return) | |
Beam | Mobility Beam (MOKH/MOHV) | |
Service IP data rate (kbps) | Initial configuration: Forward Minimum IP Data rate: To be determined as mutually agreed upon Return IP Data rate: To be determined as mutually agreed upon Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used) | |
Total bandwidth required (MHz) | Refer to OSC# 511949 SO# 25439 | |
Maximum number of remote Sites | To Be Determined ([***] per Mbps aggregate (min IP data rate + return IP rate)) | |
CPT details | Modem type and model No: Antenna Size: m BUC/HPA size: w G/T (mid-band) dB/K Tx gain (mid-band) dBi | |
Service coverage area | Brazil Region | |
Hub equipment | Number of Protocol Processor: 2 Number of NMS: 0 Number of Line Card: 3 XLC-11 (1 spare card XLC-11) | |
Service demarcation points | Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis Point C: Ethernet connection of chassis Point Z: Intelsat Internet access router port | |
Service ID No. 513075-502 Co-Location | ||
Co-location | ¨ N/A x Yes (see Co-Location Service details) | |
Service ID No. 513075-503 Ethernet Private Line Connectivity |
Fiber extension between POPs or Teleports | ¨ N/A x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions) | |
Local loop | ¨ N/A ¨ To be provided by Customer Local loop provider: ¨ Ready ¨ Expected to be delivered by [DD Month] Terminating Location (Interconnection point with Intelsat): (addresses are provided in Section VII) Patch panel at Intelsat Teleport: ¨ Fuchsstadt ¨ Ellenwood ¨ Mountainside ¨ Riverside ¨ Napa ¨ Bouen ¨ Kumsan ¨ Perth x Brazil Patch panel at Intelsat POP: ¨ McLean ¨ London ¨ Frankfurt x New York ¨ Los Angeles ¨ Atlanta ¨ Seoul x Various Circuit Type: E1 ¨ T1 ¨ T3/DS3 ¨ Ethernet Private Line x Note: E3 interface is not available at POPs Number of Circuits: ¨ To be provided by Intelsat Terminating Location (Customer end location): NPA/NXX or phone number: Suite/Rack No.: Address: | |
Service ID No. 513075-504 |
Internet Access | x Yes Data Rate = [***] Mbps |
When Adaptive Code and Modulation (ACM) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate.
When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s).
Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps
Notes:
| Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This results in a higher FEC overhead reflected in link budgets by the global code rate. |
| Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem. VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Units Ethernet port to Intelsats multi-homed internet backbone. Selection of a VoIP service provider and termination with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-users end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. |
Intelsat Confidential and Proprietary | Page 21 of 26 |
Appendix 2F: Operational Contact Details
Customer Technical Contact
Name | Bryan Lauer, VP Systems Engineering | |
Phone | +1 ###-###-#### | |
Fax | N/A | |
Mobile | +1 ###-###-#### | |
E-mail address | ***@*** | |
Customer End User Helpdesk | ||
Name | Gogo LLC, Network Operations Center | |
Helpdesk Manager | NOC Engineer on Duty | |
Address | 1250 North Arlington Heights Rd | |
Country | USA | |
Phone | 1 ###-###-#### | |
Mobile | N/A | |
Fax | N/A | |
E-mail address | ***@*** | |
Customer Earth Station Contact | ||
Earth Station Name | Same as End User Helpdesk | |
Earth Station Manager | ||
Street address | ||
City | ||
Country | ||
Phone | ||
Fax | ||
Mobile | ||
E-mail address | ||
Intelsat Contact Details | ||
Intelsat Teleport address | x Brazil Teleport In final negotiations | |
Intelsat POP address | x Various - For network diversity | |
Sales Director | Name: Alasdair Calder Tel: (202) 944-6824 Email: ***@*** | |
Sales Engineer | Name: Jeff Kimble Tel: (202) 944-6805 Email: ***@*** | |
Provisioning Team | ***@*** ***@*** (24 x7 x 365) |
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Appendix 3F Brazil Co-Location Service Details
Intelsat co-location services are provided subject to the terms and conditions of Intelsats Customer Co-Location Services Handbook which can be located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf.
Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.
Co-location site name | Name: Kumsan Teleport | |||||||||
List of equipment | No. | Vendor | Equipment Type/ Model No | Quantity | Rack Units | |||||
Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.
Note 2: All co-located equipment must be 19 inches rack mountable
Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility. | 1 | [***] | [***] | [***] | [***] | |||||
2 | [***] | [***] | [***] | [***] | ||||||
3 | [***] | [***] | [***] | [***] | ||||||
4 | [***] | [***] | [***] | [***] | ||||||
5 | ||||||||||
6 | ||||||||||
7 | ||||||||||
8 | ||||||||||
Total |
Item | Service Details | Notes / Service terms | ||
No. of rack units (RU)/rack | 11 RU(s) 1 Rack(s) Racks to be provided ¨ by Customer x by Intelsat | All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsats Customer Co-location Handbook for rack height for the selected teleport. | ||
No. of power outlets | Customer supplied PDU | The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*) | ||
No. of power sources | 2 power sources | The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*) | ||
Total power consumption | 2x20 Amps power sources each (total 40Amps) | The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*) | ||
Remote access | ¨ Incoming dial-up access Number of lines x Internet access Data rate [***] Mbit/s ¨ Not required | Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*) | ||
Cross-connect required to other customer | x Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC | The other customer authorization must be provided to Intelsat to establish the cross-connect. | ||
No. of Teleport access cards | Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service detailed in this Service Order. | |||
Assistance required for equipment installation | ¨ Yes x No | Intelsats co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers co-located equipment. Any such assistance must be requested separately and is charged as per level 1 support charges presented in row 11 below. |
(*) | 1. Please contact our Provisioning team at ***@*** for your additional power, power outlets and remote access requirements, if any. |
2. A separate invoice will be issued for these above additional requirements.
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Item | Level 1 support charges per hour | Level 1 support details | ||
Level 1 support | 7 days a week 0800-1700: [***] (local time) Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred plus [***]. | Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:
Re-booting of Customer equipment.
Changing cards as guided by Customer.
Customer must provide spare cards.
Swapping cards as advised by Customer.
Checking LED status, as requested and guided by the Customer. |
Intelsat Confidential and Proprietary | Page 24 of 26
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Appendix 4 - Roles & Responsibilities of
Intelsat and Gogo for VNO and Hub Lease Service Options
Hardware | Hub Lease | |
iDirect hub hardware investment (Hub chassis, line cards, back-up line cards and protocol processors) | Intelsat | |
IP hardware infrastructure at teleports (switches, routers etc.) | Gogo | |
Investment in GNMS | Gogo | |
NMS client software investment | Gogo | |
Procurement of equipment co-located at Intelsat Teleport | Gogo | |
Procurement of aircraft terminals | Gogo | |
Services | Hub Lease | |
Space segment sizing and hub commissioning | Intelsat | |
Commissioning of routers, switches etc | Gogo | |
Teleport services (RF uplink and downlink) | Intelsat | |
Intelsat Internet backbone connectivity | Intelsat | |
Intelsat MPLS, Metro Ethernet, VPN commissioning | Intelsat | |
Set up and modification of carriers in NMS with iBuilder | Gogo | |
Set up and modification of traffic profiles in NMS with iBuilder | Gogo | |
Network management and monitoring with iMonitor | Gogo | |
Software upgrades | Gogo | |
Repair and replacement of failed iDirect hub hardware | Intelsat after notification by Gogo | |
Repair and replacement of failed teleport hardware (excluding iDirect hub hardware see above) | Intelsat | |
Remote site configuration in NMS with iBuilder: Set up / modification of assignment of remotes to carriers Set up / modification of QOS profiles | Gogo | |
Remote equipment installation | Gogo | |
Cross-polarization isolation and 1 dB compression tests (or comparable tests if unavailable due to antenna limitations) | Gogo with support of Intelsat | |
CMC | ||
Hardware | Hub Lease | |
Generation of the option files required for the iDirect modem configuration through iBuilder | Gogo. Intelsat support where necessary | |
Loading of the option file on the remote iDirect modem and upgrade of this option file if required | Gogo | |
Remote software compatibility | Gogo | |
Remote equipment maintenance | Gogo | |
Remote software version | Gogo | |
Remote software upgrade | Over the air by Gogo Remote support by Gogo | |
Installation, co-location, management and maintenance of co-located equipment at Intelsat Teleport | Gogo | |
Integration of traffic via non-Intelsat teleports and non-Intelsat satellite capacity with this proposed network | Gogo | |
Integration of traffic via Intelsat teleports and non-Intelsat satellite capacity with this proposed network | Intelsat | |
Creation of beam map files in support of automatic beam switching | Intelsat (for Intelsat satellites only) | |
Setting up of helpdesk and Level 1 support to end users* | Gogo | |
Training of end users | Gogo | |
Local and national licensing | Gogo | |
Level 1 support to end users* | Gogo | |
24 x 7 Level 2 support* | Gogo | |
24 x 7 Level 3 support* | Intelsat | |
Application support | Gogo |
Support Levels for Network Broadband Service
Support Level | Description of Support | |
Level 1 | All end-user support including initial site configuration, subsequent equipment trouble shooting and site-specific technical & QOS issues | |
Level 2 | Support related to remote configuration issues in the NMS such as assignment or modification of a carrier or a QoS profile to a remote in the NMS. | |
Level 3 | Customer support related to network wide issues as carrier configuration issues, QoS profile configuration issues, space segment, or hub equipment and hub IP configuration issues. | |
Level 4 | Vendor support related to network wide issues which require software, firmware, or hardware modification/upgrade |
Intelsat Confidential and Proprietary | Page 25 of 26
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Appendix 5 - Additional Terms & Conditions
1. | [***] |
2. | [***] |
3. | Furthermore, the incremental growth may also require charges for additional space segment resources which are not included in the above calculations. |
Intelsat Confidential and Proprietary | Page 26 of 26 |