Pages where confidential treatment has been requested are stamped Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission, and places where information has been redacted have been marked with (***).

EX-10.25CH 10 csgs-ex1025ch_134.htm EX-10.25CH csgs-ex1025ch_134.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25CH

NINETY-FIFTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS CABLE HOLDING COMPANY, LLC

 

 

This Ninety-fifth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Cable Holding Company, LLC (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

 

 

CSG and Customer agree as follows as of the date last signed below (the "Effective Date"):

 

1.    Customer desires to use, and CSG agrees to provide, CSG Data Publisher, as described herein, under the Agreement.  Therefore, upon execution of this Amendment, the following changes are hereby made to the Agreement:

 

a)    Schedule C, "Recurring Services," of the Agreement shall be amended to include the following:

 

CSG Data Publisher -

File Edition………………………………………….....................

Exhibit C-10

 

b)    Schedule C, entitled "Recurring Services" of the Agreement shall be amended to add the description reflected in Exhibit C-10, attached hereto ("Exhibit C-10"), under "Recurring Services Description."

 

c)    Exhibit C-5 of Schedule C, CSG Systems, Inc. Business Continuity/Disaster Recovery Plan, of the Agreement is amended to add CSG Data Publisher – File Edition under the **** *** **************.

 

2.    Further, upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, Schedule F, "Fees," Section II, "Advanced Reporting," of CSG Licensed Products, shall be amended to add a new Subsection D entitled "CSG Data Publisher – File Edition" to include the following fees for CSG Data Publisher – File Edition:

 

CSG PRODUCTS

II.  Advanced Reporting

D. CSG Data Publisher – File Edition

Description of Item/Unit of Measure

Frequency

Fee

1. CSG Data Publisher – File Edition Subscription Fees (Note 1) (Note 2) (Note 3)

********

*****

2. CSG Data Publisher – File Edition Maintenance Fees (Note 4)

********

$**********

Note 1: CSG Data Publisher - File Edition Subscription Fees will include the infrastructure build out, implementation, and delivery of CSG Data Publisher to Customer, pursuant to that certain Statement of Work (CSG document no. 4113593) (the “SOW”) to be executed by the parties.

Note 2: CSG shall invoice Customer for the CSG Data Publisher - File Edition Subscription Fees pursuant to the SOW.

Note 3: In the event, Customer requests additional CSG Data Publisher Objects, such requests will be set forth in a separate Statement of Work and/or amendment, as applicable.

Note 4: Data Publisher – File Edition Maintenance Fees specified above will include up to ****** (**) ***** per ***** of additional support for activities outside of **************, ***** ********** and ******* *********** of CSG Data Publisher – File Edition; any additional

 


***

Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

 

support in excess of such ****** (**) ***** per ***** must be set forth in a separate Statement of Work and shall be provided at ********** ************ ********* ******** ****. 

 

THIS AMENDMENT is executed as of the day and year last signed below (the Effective Date")

 

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager

CSG SYSTEMS, INC. (“CSG”)

 

 

By: /s/ Mike Ciszek

 

 

By:  /s/ Gregory L. Cannon

 

Name:  Michael Ciszek

 

Name:  Gregory L. Cannon

 

Title:  SVP, Billing Strategy & Opn

 

Title:  SVP, Secretary & General Counsel

 

Date: 11/22/16

 

Date:  11/22/16

 

 


 

 


***

Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

 

Exhibit C-10

 

 

1.    CSG Data Publisher – File Edition Description

CSG will publish nightly end-of-day CSG Vantage® files that will include changes of that day to the Vantage files (the “Delta Files”) and will apply the Delta Files to a secure file transfer protocol (“SFTP”) site for Customer pickup of the CSG Vantage® objects (the “CSG Data Publisher Objects”) identified in Attachment 1 to this Exhibit C-10, attached hereto and incorporated herein by reference.

 

2.    Software Release Enhancements

CSG will provide scheduled releases with enhancements to update the CSG Data Publisher Objects identified in Attachment 1.  CSG will make **** ************ ********* ** ** ********** **** ** ********.  

Customer will be responsible for establishing processes to consume the modified files as a result of scheduled software release changes.

 

Any such enhancements resulting in changes to the frequency of the CSG Data Publisher feeds (e.g., from batch to real time feeds) will be addressed through a subsequent Statement of Work and/or amendment to the Agreement.

 

3.    Support  

CSG shall provide support for CSG Data Publisher and problems shall be reported and resolved in accordance with ******** ***** * as set forth in Schedule H-11 of the Agreement.  CSG's support obligations shall continue through the earlier of (a) termination or expiration of the Agreement (and any Termination Assistance Period, as defined in the Agreement) or (b) such time as Customer ceases its use of Data Publisher – File Edition services.

 

4.    Disaster Recovery  

CSG Data Publisher – File Edition is a **** *** **************.

 

5.    Additional Terms

a)    CSG will:

 

apply full file refreshes in support of release/data model changes, passers and transfers where required, on behalf of and at Customer's request

 

        b)   Customer will:

 

retrieve the files from CSG’s SFTP site

 

 

 

 


 

 


***

Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

 

Attachment 1

To

Exhibit C-10

 

CSG Data Publisher Objects

 

 

CSG Vantage® Tables

ACB_BASE

ACD_DAYS_DELINQUENT

ACR_ACCTS_RECEIVABLE

ALA_SERV_CODE

CUS_BASE

DSC_DISCOUNT

EQC_CUSTOM

EQP_BASE

ESB_SBB_DATA

HSL_LOB

HSM_MEMO

ITV_ITEM_VALUE

MON_TRAN_BASE

NQL_HIST

OCI_CUR_ITEM

OCL_ORDER_COMP_LOB

OCR_ORDER_COMP

OHI_HIST_ITEM

OJB_JOBS

OOL_ORDER_OPEN_LOB

OOR_ORDER_OPEN

OPI_OPEN_ITEM

OTR_TROUBLE_CALL

PAJ_ADJUST

PAS_ACCT_SERV_ITM

PKG_BASE

SBB_BASE

SBO_LOB

SBT_ACCT_TRANS

SBU_CUSTOM

SCN_CONTACT

AIU_AUTH_PROFILE

CTN_INTERACTION

CTY_INTRACTIVITY

EUR_EARN_UNEARN_REV

EVB_BASE

OAJ_AUDIT

ORD_EVENTS

PAC_ACCOUNT

PTN_TN_INVENTORY

TXR_RATES

USG_USAGE_DETAIL

VP_VAK_NON_MON_JOURNAL