THIRTY-SECOND AMENDMENT TO CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT
Exhibit 10.21B
THIRTY-SECOND AMENDMENT
TO
CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT
BETWEEN
CSG SYSTEMS, INC.
AND
ECHOSTAR SATELLITE L.L.C.
This Thirty-Second Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite L.L.C. (“Customer”). CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement dated April 1, 1999, as amended, (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.
CSG and Customer agree as follows:
| 1. | Customer desires to add relational tables to their existing CSG Vantage Plus environment. Therefore, Attachment 2, added by the parties in the Twentieth Amendment dated December 23, 2002, shall be amended to include the relational tables identified in Attachments A and B attached hereto. |
| 2. | Customer desires to add ***** (**) user IDs with access to CSG Vantage Plus. Therefore, the total number of user IDs with access to CSG Vantage Plus shall be increased from ********** (**) to ************ (**). Customer agrees to pay a total of $***.** per month for the *****fifty (**50) user IDs, which shall increase Customer’s monthly total for all ************ (**) user IDs to $***.**. |
IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed below.
| CSG SYSTEMS, INC. (“CSG”) | ECHOSTAR SATELLITE L.L.C. (“CUSTOMER”) | |||||
| By: | /s/ Edward C. Nafus | By: | /S/ Dr.-Ing. Germar Schaefer | |||
| Name: | Edward C. Nafus | Name: | Dr.-Ing. Germar Schaefer | |||
| Title: | President, BBS | Title: | SVP, Chief Information Officer | |||
| Date: | 7/14/04 | Date: | 7/12/04 | |||
ATTACHMENT A
| Reports | Report Description | |
| CPPD-004 | ORDER FILE UPDATES | |
| CPPE-002 | EVENT FILE UPDATES | |
| CPSD-360 | SUBSCRIBER MESSAGE AUDIT REPORT | |
| CPIM-016 | AUTHORIZATION PROFILES | |
| CPMM-022 | SERVICE CODE PENETRATION & CHURN | |
| CPSD-142 | ADJUSTMENT CLEARANCE REPORT | |
| CPSD-310 | DAILY PAYMENT BATCH RE-CAP | |
| CPSD-036 | CREDIT CARD BILLING REPORT | |
| CPSD-312 | CREDIT CARD DECLINES REPORT | |
| CPSD-314 | CREDIT CARD RE-SUBMIT | |
| CPSD-324 | CREDIT CARD PAYMENT REPORT | |
| CPSD-122 | DAILY MEMO DUMP | |
| CPSD-130 | DAILY CHARGE OFF ACTIVITY | |
| CPSD-148 | MISCELLANEOUS ADJUSTMENT RESEARCH REPORT | |
| CPSD-158 | MASS ADJUSTMENT FILE/PARAMETER ERROR REP. | |
| CPSD-380 | USPS ADDRESS CHANGE SERVICE EXCEPTION | |
| CPSD-144 | ADJUSTMENT EXCEPTION REPORT | |
| CPSM-212 | DELETED ACCOUNTS | |
| CPWD-026 | WORK ORDER STATUS | |
| CPSD-266 | MONETARY TRANSFER SUMMARY | |
| CPSD-268 | ACCOUNT TRANSFER ACTIVITY | |
| CPIM-112 | EQUIPMENT STATUS BREAKDOWN | |
| CPSD-044 | UNRECOVERED EQUIPMENT—DAILY | |
| CPSD-140 | PPV ADJUSTMENT RESEARCH LOG | |
| CPSD-080 | SUBSCRIBER EXCEPTIONS | |
| CPSD-082 | SUBSCRIBER EXCEPTIONS (PART 2) | |
| CPSD-084 | SUBSCRIBER EXCEPTIONS (PART 3) | |
| CPSD-086 | SUBSCRIBER EXCEPTIONS (PART 4) | |
| CPSM-214 | CONNECTED DELINQUENT ACCOUNTS | |
| CPSM-216 | DISCONNECTED DELINQUENT ACCOUNTS | |
| CPHD-002 | HOUSE ADDS | |
| CPSD-110 | DAILY LETTERS REPORT | |
| CPMM-302 | BASIC SERVICE STATISTICS | |
| CPSD-108 | SUBSCRIBER CASH REFUNDS | |
| CPSD-146 | MONETARY ACTIVITY SUMMARY | |
| CPSD-022 | MONETARY TRAN JOURNAL | |
| CPSM-034 | POTENTIAL REFUNDS | |
| CPSD-180 | DUPLICATE TAX ID REPORT | |
| CPSD-334 | CVI PROCESSING ACTIVITY REPORT | |
| CPWD-008 | WORK ORDER ADDS | |
| CPWD-014 | WORK ORDERS TO BE SCHEDULED | |
| CPWD-016 | WORK ORDERS AGEING | |
| CPWD-020 | WORK ORDERS CANCELED | |
| CPWD-042 | WORK ORDERS COMPLETED | |
| CPWD-044 | CLOSED WORK ORDER SERVICE CODE SUMMARY |
ATTACHMENT B
| Relational Tables | Report Description | |
| CPID-080 | DAILY NON-RESPONDING EQUIPMENT | |
| CPMM-004 | TOTAL SERVICE CODE STATISTICS | |
| CPPD-006 | EVENT ORDER ENTRY LIST | |
| CPPM-010 | EVENT ORDER ROYALTY/USAGE SUMMARY | |
| CPSD-014 | MONETARY ENTRY LIST | |
| CPSD-016 | LOCKBOX ACCEPTED | |
| CPSD-018 | LOCK BOX REJECTED | |
| CPSD-028 | UNPOSTED NON-MONETARY ITEMS | |
| CPSD-030 | UNPOSTED MONETARY ITEMS | |
| CPSD-100 | LEDGER ACTIVITY REPORT | |
| CPSM-300 | ACCOUNTS RECEIVABLE JOURNAL | |
| CPSM-302 | MONTHLY MONETARY TRANSACTION ACTIVITY | |
| CPSM-304 | MONTHLY ADJUSTMENT BY REASON | |
| CPSM-306 | PAYMENT ADJUST COMPOSITION REPORT | |
| CPSM-308 | MONTHLY EARNED AND UNEARNED REVENUE | |
| CPSM-310 | MONTHLY PAYMENT BATCH RECAP | |
| CPWD-012 | WORK ORDERS REJECTED | |
| CPWM-048 | TROUBLE CALL RESPONSE TIME | |
| CPWM-320 | WORK ORDER RESPONSE TIME | |
| CPSD-332 | EFT ACTIVITY REPORT |
THIRTY-EIGHTH AMENDMENT
TO
CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT
BETWEEN
CSG SYSTEMS, INC.
AND
ECHOSTAR SATELLITE L.L.C.
This Thirty-Eighth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite L.L.C. (“Customer”). CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement dated April 1, 1999, as amended, (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.
CSG and Customer agree as follows:
1. For the fees set forth in Paragraph 2 below, Customer desires to utilize and CSG desires to provide CSG’s Customer Letter services. Therefore, Schedule A is amended to include Customer Letters.
2. Schedule F shall be amended to include the following fees for CSG’s Customer Letter services:
| DESCRIPTION OF ITEM/UNIT OF MEASURE | FREQUENCY | PRICE | |||
| Customer Letters (Note 4) | |||||
| 1. Processing – First Physical Page (Black Ink Only with Insertion of Letter Page and Remit Envelope (if any)) (Excludes Paper, Envelopes and Postage) (per letter per system principle) (Note 1) | Monthly | $ | *** | ||
| 2. Processing – Additional Physical Page (Black Ink Only with Insertion of Letter Page) (Excludes Paper) | Monthly | $ | *** | ||
| 3. Customer Letter Paper – 8 1/2 x 11, 24#, Two Preprinted Colors, Minimum Order Quantity – 500,000 (Note 2) | Per Page | $ | *** | ||
| 4. Customer Letter Carrier Envelope – Phase 3.1 Envelope (Note 2) | Per Envelope | $ | *** | ||
| 5. Other Customer Letter Envelopes | Per Envelope | Quote | |||
| 6. Start-up Fee | Per Request | No Charge | |||
| 7. Custom Paper/Custom Envelope Set-up Fee (Note 3) | Per Request | $ | *** | ||
Note 1: Pricing for jobs exceeding *** Customer Letters may be quoted at special rates.
Note 2: Paper and envelopes may be quoted should order quantities or specifications change.
Note 3: Customer shall pay the Custom Paper/Custom Envelope Set-up Fee in the event Customer opts to use paper and/or envelopes that require special ordering.
Note 4: CSG shall provide *********** (**) hour turnaround for Customer Letters excluding major holidays.
IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed below.
| CSG SYSTEMS, INC. (“CSG”) | ECHOSTAR SATELLITE L.L.C. (“CUSTOMER”) | |||||
| By: | /S/ Edward C. Nafus | By: | /S/ Dr.-Ing. Germar Schaefer | |||
| Name: | Edward C. Nafus | Name: | Dr.-Ing. Germar Schaefer | |||
| Title: | Pres, BBS | Title: | SVP, Chief Information Officer | |||
| Date: | 9/30/04 | Date: | 9/30/04 | |||
