FIRST AMENDMENT TO CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT BETWEEN CSG SYSTEMS, INC.

Contract Categories: Business Operations - Management Agreements
EX-10.20A 2 dex1020a.htm FIRST AMENDMENT TO THE CSG MASTER SUBSCRIBER AGREEMENT First Amendment to the CSG Master Subscriber Agreement

Exhibit 10.20A

 

FIRST AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

This First Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and Comcast Cable Communications Management, LLC, a Delaware Limited Liability Company (“Customer”). CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement dated March 17, 2004, (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

 

CSG and Customer agree as follows:

 

  1. Schedule J of the Agreement is hereby deleted and replaced with Attachment A hereto.

 

  2. CSG will not collect a deposit for Customer’s supplies. Therefore, Exhibit C-2 of the Agreement is amended by deleting the reference to Section 4 in the first sentence of paragraph 7.

 

  3. Schedule D of the Agreement shall be amended by adding the Designated Environment for CSG Message Express attached hereto as Attachment B.

 

IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed below.

 

CSG SYSTEMS, INC. (“CSG”)  

COMCAST CABLE COMMUNICATIONS

MANAGEMENT, LLC

(“CUSTOMER”)

By:  

/s/ Edward C. Nafus

   By:  

/s/ Terrel Ellis Davis

Name:   Edward C. Nafus   Name:   Terrel Ellis Davis
Title:   President, BBS   Title:   Vice President and Authorized Agent
Date:   9/1/04   Date:   8/31/04

 

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Attachment A

 

Name

    PC Doc Number
    Type
    Execution Date

MediaOne Video and High Speed Data Conversions and Product Implementation

    6849    SOW    8/14/2001

Implementation Services - Workforce Express for San Francisco, California

    8201    SOW    2/6/2002

NAS to DAC for Mountain Region

    11876    SOW    4/22/2003

NAS to DAC Change Order #1

    12848    C.O.    6/2/2003

NAS to DAC Change Order #2

    13037    C.O.    8/18/2003

NAS to DAC Change Order #3

    1959825    C.O.    9/22/2003

NAS to DAC Change Order #4

    1965390    C.O.    12/8/2003

NAS to DAC Change Order #5

    1999824    C.O.    1/12/2004

NAS to DAC Change Order #6

    2008527    C.O.    2/12/2004

Global AT&T VOD Interface

    12680    SOW    6/20/2003

VOD Change Order #1

    1945512    C.O.    12/8/2003

 

2

VOD Change Order #2

    1972442    C.O.    1/16/2004

Migrate the Customer centralized JD Z-Ports at the Denver location to the CSG terminal server solution.

    1951032    SOW    10/6/2003

Addressable Launch for Bay

    1959796    LOA    9/11/2003

Addressable Launch Change Order

    1987993    C.O.    12/10/2003

Launching addressable Jerrold (JD) in Dallas

    1960049    LOA    9/10/2003

Early hour support for (8798/2000) Chicago Nas to DAC launch

    1967578    LOA    11/17/2003

South Florida Agent Transfer 8495/6000/0080-0120 to 8495/7500

    1987330    LOA    11/18/2003

South Florida Agent Transfer 8495/6200/0020 to 8495/6000

    1987333    LOA    11/18/2003
South Florida Agent Transfer 8495-7500/1840, 1850, and 1860 to 8495/6200 and Transfer 8495/7500 1800 - 1900 to 8495/6000    1987362    LOA    12/15/2003
Video on Demand (“VOD”) Boston Derry and Boston-Mashpee interface implementation, system configuration, access anc connectivity services for Customer    1991190    SOW    2/12/2004
Implementing an Analog Nas to Dac to Analog Dac Launch in Denver    1991621    LOA    11/25/2003
Video on Demand (“VOD”) Bristol, CT interface implementation, system configuration, access and connectivity services for Customer    2000310    SOW    2/12/2004
Upgrade of current Screen Express application to allow screen pops on outbound calls    2001381    LOA    12/22/2003

 

3

IP Gateway Implementation for Pittsburgh

    2002791    SOW    2/19/2004

Implementation Services- CSG Workforce Express Chicago Market

    2006186    LOA    2/2/2004

Deconversion Tapes for Comcast/Richmond, VA

    2009698    SOW    2/2/2004

Converter Passer for the Northeast Market

    2009951    LOA    1/26/2004

Replacement of ESP Statement CD-ROMs for the Northeast Market

    2009958    LOA    1/26/2004
Training Class charges for two Seattle representative to attend the February 23, 2004 Application Administration training class    2010012    LOA    1/26/2004
Expedited manual computer letter build for Comcast Portland    2010019    LOA    1/26/2004
CSG Assistance in configuring two Call Center Servers in Chelmsford    2012185    LOA    1/29/2004
CSG Assistance in configuring two Call Center Servers in Redmond    2012199    LOA    1/29/2004
One employee from South Florida market to attend Application Administration training in Omaha the week of February 23 - 27, 2004    2012391    LOA    1/30/2004
LA Server config Screen Express    2013747    SOW    3/8/2004
Agent transfer for Customer’s Pittsburgh site moving subscribers out of 8493 1000, 1100 and 1200    2014542    SOW    2/25/2004

 

4

Conversion of subs from US Online for Portland

    2017675    LOA    3/9/2004

CSG to add a new Z port for Minnesota

    2019060    LOA    3/9/2004

Vantage Reassignment for six ids for the Sacramento Market

    2019232    LOA    3/9/2004

Duplicate CDs for Southern California

    2014535    LOA    3/9/2004

Duplicate CDs for Seattle

    2014157    LOA    3/9/2004

Jacksonville Service Code Passer

    2005972    LOA    3/9/2004

Add new JD Z port for S. Florida

    2016936    LOA    3/9/2004

 

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Attachment B

 

CSG MessageExpress® Designated Environment

 

Effective: 01/04   Page 1 of 1

 

CSG MessageExpress is inherent to the ACSR product and therefore requires the ACSR product to execute properly. Please refer to the ACSR DEG to ensure that all ACSR requirements are met before utilizing MessageExpress.

 

MessageExpress CTI Server Requirements

 

MessageExpress Server Environment:

 

NT server class machine with a Pentium III 650 MHz or greater; 256 MB RAM; 10 GB available hard drive space (1); network card (10MB min., 10BT or BNC); NT version 4.0, Windows 2000 Server or Windows 2000 Advanced Server, all with the latest service packs. TCP/IP protocol and MS IIS (Internet Information Server) 4.0 or greater installed. Requires remote access: CA-Unicenter Remote Control, pcAnywhere, VNC, or equivalent.

 

MS SQL 7 or SQL 2000 required for MessageExpress.

 

MessageExpress Desktop Workstation

 

Windows only environment. Refer to ACSR DEG. Windows NT 4.0, Windows 2000, or Windows 2000 Professional, all with latest service packs; 200 MHz or greater; 64 MB RAM (2); minimum 3MB available hard drive space; network card (10MB min., 10BT or BNC). Windows NT version 4.0; TCP/IP protocol installed.

 

MessageExpress ACD Options

 

Aspect ACD – version 6.2 Operating System – 8.2 inclusive. Requires native Application Bridge Link (Ethernet) for agent information and communication with the CTI server. Sites that have migrated to Aspect Contact Server not currently supported.

 

RealTime Bridge required for MessageExpress.

 

Lucent/Avaya Communications Definity G3 ACD – version 6.0 Operating System or greater and requires the native ASAI Interface. Requires a MAPD gateway card for agent information and to communicate with the CTI server.

 

Avaya CMS or BCMS report server, report generated for statistics on desired agents/skills. Root access to CMS server for report generation.

 

Nortel/Meridian – Any Nortel Meridian ACD with SCCS (Symposium Call Center Server) 4.1.7 or greater installed and running.

 

Siemens/Rolm – HICOM 300 series (9751/9006 or greater) with ORTL (Open RealTime Link) installed.

(1) Optional data logging features may require additional drive space if logging destination is local.
(2) 128 MB of Ram or higher is recommended when purchasing new equipment

 

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