AMENDMENT 3 TO SUPPLEMENT A TO MASTER PROFESSIONAL SERVICES AGREEMENT

Section 1.5 of Schedule A-2 is modified by adding below new schedule details:

Schedule A-4.1 is modified by (i) adding a new line 24 (A-2.11 TSG Dorado Software Support (ITO) Services) as set forth below, (ii) deleting line 19 (A-2.7 Corporate Software (ITO) Services) and replacing it with (A-2.7 Corporate Software (ITO) Services) set forth below, and (iii) deleting line 22 (A-2.9 Data and Analytics Software Support (ITO) Services) and replacing it with (A-2.9 Data and Analytics Software Support (ITO) Services) set forth below :

Schedule A-4.2 is modified by (i) adding a new line 24 (A-2.11 TSG Dorado Software Support (ITO) Services) as set forth below, (ii) deleting line 19 (A-2.7 Corporate Software (ITO) Services) and replacing it with (A-2.7 Corporate Software (ITO) Services) set forth below, and (iii) deleting line 22 (A-2.9 Data and Analytics

Schedule A-4.3 is modified as follows:

Add a new line 23 (A-2.11 TSG Dorado Software Support (ITO) Services) of the “Rate Per Month” tab as follows:

Add a new line 23 (A-2.11 TSG Dorado Software Support (ITO) Services) of the “Rate Per Hour” tab as follows:

New schedule A-2.11 annexed hereto as Exhibit 1 is created to support TSG Dorado Software Support (ITO) Services to be performed by supplier.

Capitalized terms used without definition have the meanings ascribed to them in the Supplement A and the MPSA.

Agreement. This Schedule A-2.11 (this “Schedule”) is attached to and incorporated by reference in Supplement A to that certain Master Professional Services Agreement by and between CoreLogic and Supplier dated September 1, 2013.

References. All references in this Schedule to articles, sections and exhibits shall be to this Schedule, unless another reference is provided.

Definitions. Terms used in this Schedule with initial capitalized letters but not defined in this Schedule shall have the respective meanings set forth in Schedule A-1 to Supplement A, Schedule 1 to the MPSA or the other Schedules to the MPSA or Supplement A.

Purpose. This Schedule describes the Technology Solution Group software business process services (the “Technology Solution Group Software Support (ITO) Services” also referred as CoreLogic-Dorado in some part of this document) to be performed by Supplier in accordance with the Agreement and the Supplement.

Assistance, Coordination and Support. Certain activities described in this Schedule will require assistance, coordination and/or support by CoreLogic.  CoreLogic will provide such assistance, coordination and/or support in accordance with the Policy and Procedures Manual or as otherwise agreed by CoreLogic.

With respect to the Technology Solution Group Software Support Services, Supplier’s responsibilities will include providing the following types of Services (as further described in this Schedule):

Deployment

IT Infrastructure Management

Supplier will provide support for multiple product platforms including *** implementations.

PROVIDE SOFTWARE SUPPORT FOR ***, *** AND ***

Process Overview- ***,

The “*** software support” Core Function will require Supplier to manage and support the *** software. *** is a Loan Origination System for Mortgage Lenders which has customized implementation for ***, ***, ***, and ***. The *** platform is supported by resources with significant domain knowledge that are proficient in *** and ***. Certain activities described in this Core Function will require participation, assistance, coordination and/or support by CoreLogic.  CoreLogic will provide such assistance, coordination and/or support in accordance with the Policy and Procedures Manual or as otherwise agreed by CoreLogic and Supplier.

Technology and Tools. Supplier will use the following tools and systems to provide the Services associated with this Core Function:

***.

Development Methodology. Supplier will use the following development methodology to provide the Services associated with this Core Function.

*** and ***

Process Overview - ***

The “*** software support” Core Function will require Supplier to manage and support the *** software. *** is a Transaction Management platform built to provide integration with ***’s ***. It provides high availability and managed connectivity of vendor services to a set of entitled clients. Management of Client Transactions is performed through Rich Internet Application designed for the clients and customer support group. The *** platform is supported by resources with significant domain knowledge that are proficient in *** and *** technologies. Certain activities described in this Core Function will require participation, assistance, coordination and/or support by CoreLogic.  CoreLogic will provide such assistance, coordination and/or support in accordance with the Policy and Procedures Manual or as otherwise agreed by CoreLogic and Supplier.

Technology and Tools. Supplier will use the following tools and systems to provide the Services associated with this Core Function:

***.

Development Methodology. Supplier will use the following development methodology to provide the Services associated with this Core Function.

*** and ***

The “*** software support” Core Function will require Supplier to manage and support the *** software. *** is an Application Integration platform which provides a vendor integration platform for the CoreLogic’ s *** platform. The *** platform is supported by resources with significant domain knowledge that are proficient in *** and *** technologies. Certain activities described in this Core Function will require participation, assistance, coordination and/or support by CoreLogic.  CoreLogic will provide such assistance, coordination and/or support in accordance with the Policy and Procedures Manual or as otherwise agreed by CoreLogic and Supplier.

Technology and Tools. Supplier will use the following tools and systems to provide the Services associated with this Core Function:

***.

Development Methodology. Supplier will use the following development methodology to provide the Services associated with this Core Function.

*** and ***

This Core Function will require Supplier to interact with CoreLogic Dorado Engineering to gather and refine Activity specifications for workflow, data-model, activities, and integrations in project areas

This Core Function will require Supplier to manage and conduct any activities necessary to estimate the cost, time and effort required for such project. Supplier’s responsibilities include the following:

Estimate and provide to CoreLogic the cost, timeline and level of effort required for a project based on requirements provided by CoreLogic

Review and re-work (as appropriate or as requested by CoreLogic) such estimate and provide such estimate to CoreLogic for its approval and distribution to the applicable CoreLogic Personnel

This Core Function will require Supplier to conduct and manage any activities necessary to develop the coding associated with such software development project. The supplier will provide engineering services to complete CoreLogic Dorado requested construction deliverables. With respect to proposed software, Supplier will perform the following activities as directed by CoreLogic with respect to such software:

Analyze and understand requirements documents

Deliver unit tested code checked into CoreLogic Dorado’s software repository as per the specification document

Supplier will be required to close bug reports after performing a fix; entering time sheets for reporting;

Ensure unit and integration testing on the completed/delivered code.

Understand coding standards and prepare development in accordance with CoreLogic Standards

Develop applicable application code consistent with requirements and design documents

Develop all applicable application/data interfaces

Perform code review

Supplier will not be responsible for general full system QA, Production Deployment, Business requirement gathering or Business requirement documentation.

This Core Function will require Supplier to provide engineering services to complete CoreLogic Dorado requested transition deliverables. Supplier’s responsibilities include:

Develop all applicable training materials and documentation for deployment, operation, support and maintenance

Document lesson learned

Supplier will participate in task reviews as called by the CoreLogic Dorado Project Managers

Supplier’s responsibilities in unit testing for applicable Software include:

Create unit test

Rework such test cases as directed by CoreLogic and submit such reworked test cases to CoreLogic for approval

Upon approval by CoreLogic, execute such unit test cases and provide results to CoreLogic for sign-off

Perform remediation for issues identified during system testing

This Core Function will require Supplier to conduct and manage any activities necessary to perform integrated testing associated with such software development project. Supplier’s responsibilities in integrated testing for applicable software include:

Perform smoke and sanity testing

Prepare integration test cases as required by CoreLogic and submit such test cases to CoreLogic for review

Rework such test cases as directed by CoreLogic and submit such reworked test cases to CoreLogic for sign-off

Upon approval from CoreLogic, conduct functional testing, bug testing and bug validation

Perform remediation for issues identified during system testing

This Core Function will require Supplier to conduct and manage any activities necessary to perform system testing associated with such software development project. Supplier’s responsibilities in system testing include:

Conduct applicable system testing as requested by CoreLogic

Conduct applicable co-existence, regression and compatibility test

Based upon such testing, prepare system test report and provide such report to CoreLogic

Perform remediation for issues identified during system testing or as requested by CoreLogic

This Core Function will require Supplier to conduct and manage any activities necessary to deployment of such proposed software into a development area. Supplier’s responsibilities in deployment in to development area include:

Prepare and push development continuous build for applications approved by CoreLogic for deployment and submit such build to CoreLogic for review and signoff. Revise such build as requested by CoreLogic.

Supplier will perform sprint management activities as required/requested for individual projects described below

*** implementation

*** integration

*** implementations

The applicable Core Functions include planning the time period in which software development occurs on a specified set of backlog items (a “Sprint”). Responsibilities in sprint planning include:

CoreLogic will develop stories for a Sprint that are complete with respect to product and release theme, understood by the team, and have been validated by the detailed acceptance criteria

Supplier will prioritize and select the highest priority stories for such Sprint based on criteria provided by CoreLogic

Supplier will identify, estimate and develop tasks for selected user stories prior to execution of such Sprint; review tasks with applicable CoreLogic Personnel prior to Sprint execution

Supplier will add incidents/defects not handled during such Sprint to the applicable product backlog

CoreLogic will update product backlog and ensure all features not done during the Sprint are added back to the product backlog

During the execution of a Sprint, Supplier will continuously work with the applicable product owner to review, plan and estimate future work in the product backlog

With respect to the applicable Core Functions, Supplier will conduct and manage any tasks necessary to complete Sprint execution and release, including the following:

Conduct daily synchronization meetings with the team associated with such Sprint (a “Scrum Team”)

Ensure developer environment is ready for execution of such Sprint with all third-party tools configured, in accordance with CoreLogic guidelines

Use continuous integration framework in place, in accordance with CoreLogic guidelines

Use CoreLogic specified build automation in place

Complete design analysis per the applicable user story or theme in accordance with CoreLogic design requirements; provide such design to CoreLogic for review and make any revisions as requested by CoreLogic

Develop unit test cases for the stories to be developed and utilize test cases during testing activities

Develop all applicable documentation (e.g. requirements and architecture documentation) required for backlog in *** and applicable CoreLogic tools , as agreed upon by Supplier and CoreLogic, to support the Sprint

Conduct source code changes for all the items that have been signed up for in the Sprint

Refactor such source code to make it comprehensive, maintainable and, amenable to change

Check-in source code into the applicable code library with appropriate comments

Merge finalized source code with the main branch and tag in accordance with CoreLogic’s requirements.

Cross reference code changes against existing source code to eliminate conflicts

Detect duplicate source code and review with CoreLogic to address changes

Conduct peer reviews and implement recommendations into Sprint execution

Coordinate applicable testing tasks and activities with project teams and IT staff

Execute unit test cases for story points that have been signed up for in the Sprint

Review the reports generated from automation testing and conduct necessary manual test cases to ensure that tests are passing; report all incidents/defects to CoreLogic

Conduct regression testing to identify and fix any defects that have been introduced in the unchanged area of the software

Accurately report and track software defects using an automated defect tracking tool; fix such software defects to maintain software operations

Estimate test effort and provide updates on remaining work to project team and project management

Actively participate in quality assurance process improvement

Develop and maintain applicable test plans, test cases, test data, test scenarios, and other test documentation

Update “Sprint burn down” in the applicable system on a daily basis as team members enter in remaining work

With respect to the applicable Core Functions, CoreLogic will perform the following activities associate with Sprint execution and release:

Identify and prioritize release backlogs

Identify number sprints per release

Update and review release metrics

The applicable Core Functions will require Supplier to conduct and manage any activities necessary to perform Sprint review and retrospection associated with a software development project Supplier’s responsibilities in Sprint review and retrospection include the following:

Conduct Sprint review and report progress back to the product owner and other applicable key constituents once Sprint execution activities have been completed

Conduct Sprint retrospections and report progress back to the product owner and other applicable key constituents once Sprint execution activities have been completed

Supplier will perform and manage all application support and maintenance activities for in-scope applications upon receipt of help desk Incidents, automated alerts and communication from CoreLogic Personnel. Supplier’s responsibilities with respect to application support and maintenance include the following:

Interact with appropriate CoreLogic subject matter experts (“SMEs”) to support help desk in Incident resolution

Diagnose Incident, perform root cause analysis

Conduct Incident impact analysis; develop and implement resolution plan for such Incident in line with CoreLogic policies

Work with affected IT owners and business users to identify outage windows and scheduling the application for approved fixes

Restore service to such application in accordance with the Service Levels and provide such application to CoreLogic for testing

As designated and upon requested by CoreLogic, perform scheduled / routine and preventive maintenance for applications

Apply patch and/or fixes to resolve bug fixes and support enhancements in accordance with CoreLogic defined policies

Implement a continuous process improvement methodology to achieve quality improvements as approved by CoreLogic

Create monitoring processes to track application Incident fixes and provide such processes to CoreLogic

Create monitoring scripts to track application Incident fixes and provide such scripts to CoreLogic

Support requests to develop proactive application monitoring as required by CoreLogic

The “IT Infrastructure Management” Core Function will require Supplier to support ***, ***, *** Infrastructure Administration. Supplier’s responsibilities includes:

Ensure *** Admin team acknowledge and resolve *** alert.

Install, configure, and maintain hardware and software within CoreLogic Dorado’s disaster recovery, development, and production, environments.

Support deployment of new customers and applications as requested by CoreLogic-Dorado.

Resolve system problems, determine root cause and implement long-term solutions in conjunction with Management, Development and Deployment staff. 

Act as escalation point for problem resolution. 

Monitor and audit system processing, performance, capacity and security.

Support 12 hrs. x 5 business days  and on-call support for weekends as needed.

*** Administration

Initiate, document, track, manage and resolve customer support cases in a timely and efficient manner

Act as escalation point for problem resolution. 

Monitor and audit system processing, performance, capacity and security.

Provide verbal and written communications with customers via Support Hotline (telephone and email), and throughout the customer support case management process

Provide leadership during customer support incidents, and provide communications of status to CoreLogic Dorado Team and to the end customer, as stipulated in CoreLogic guidelines

Provide support and carry out duties on specific shift in a 24x7 operation

Continuously monitor the health of all in-scope infrastructure in the production and CoreLogic Customer staging environments using *** Alerts monitoring tools. (***)

Report outstanding issues to the *** organization on a daily basis

Report/escalate SEV1 issues to onsite

Coordinate SEV2 escalation procedures in accordance with the CoreLogic’s requirements

Follow the process of handling SEV3 and Low Priority ICPs in accordance with the CoreLogic’s requirements/direction

Ensure issues assigned to *** are monitored, acknowledged and escalated to the appropriate technical personnel within prescribed time frames as defined by CoreLogic

Ensure that issues assigned to *** from customer support, meet the standards for required information

Ensure that technical personnel acknowledge and follow-up on assigned issues within the prescribed timeframes and that responses meet the standards for the required information

Maintain good internal customer relations by being proactive with issues and managing expectations.

Produce and publish daily *** Report and provide written/verbal status to CoreLogic as required.

Day to day functions include manage the Routers, Switches and global load balancer topology and work with application groups to determine optimal application traffic design.

Develop custom *** Troubleshoot load balancer and related application issues Identify, design and implement flexible, responsive, and secure technology services.

Participates in architecture and operation of server and global load balancing, *** development, secured tiered network, Internet, and remote access infrastructures.

Generates conceptual, logical, and physical network architectures, documents, testing analyses, test plans, and risk assessments to ensure sound architecture that meets client needs.

Provide support to Routers and Switches.

Provide support and carry out duties on specific shift in a 24x7 operation , on call support

Provide ongoing administration of database systems, including monitoring, proactive maintenance, backup and recovery, and problem resolution (production, development, and QA). 

Manage *** infrastructure for production and *** stack

Ensure *** Admin team acknowledge and resolve *** alert

Provide technical support of database systems for internal end users. 

Adhere to technical and procedural standards. 

Periodically Monitor Production performance reports to proactively identify performance problems.

Work with the *** team to resolve critical production performance issues.

Perform root cause analysis of Database/SQL performance problems and recommend a solution.

Support 12 hrs. x 5 business days  and on-call support for weekends as needed.

Support Disaster Recovery Plan both as to preparation and recovery.