Schedule Number 29582 v. 1.0 For Recovery Services Governed by Master Agreement for U. S. Availability Services Between SunGard Availability Services LP and CONVIO, INC. Dated June 1, 2008

EX-10.16.2 37 a2196119zex-10_162.htm EXHIBIT 10.16.2

EXHIBIT 10.16.2

 

CONFIDENTIAL TREATMENT REQUEST

 

*** CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT.  THE COPY FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY REQUEST.  OMISSIONS ARE DESIGNATED AS [****].  A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

Schedule Number 29582 v. 1.0
For Recovery Services Governed by
Master Agreement for U. S. Availability Services
Between
SunGard Availability Services LP and CONVIO, INC.

 

Dated June 1, 2008

 

Schedule Reference Name:  Recovery Services (AZ)

 

This is a new Schedule having an Agreed Term of 36 months with a Commencement Date of June 1, 2008.

 

SUMMARY OF SERVICES FEES

 

Selected Services

 

Base Test
Periods

 

Center Based Recovery Services

 

 

 

Work Group Space

 

6

 

MeqaVoice

 

NONE

 

Mobile Recovery Services

 

 

 

Mobile Configurations

 

6

 

Delivery Methods

Primary Recovery Facility
Alternate Recovery Facility
Mobile Data Center
Subscriber Facility

 

 

 

Network Services

 

 

 

Monthly Fee

 

$

[****

]

 

By the signatures of their duly authorized representatives below, SunGard and Customer, intending to be legally bound, agree to all of the provisions of this Schedule and ratify the terms of the Master Agreement.

 


 

SUNGARD AVAILABILITY SERVICES LP

 

CONVIO, INC.:

 

 

 

By:

/s/ David M. Reysa

 

By:

/s/ Hayden Stewart

 

 

 

Print Name:

David M. Reysa

 

Print Name:

HAYDEN STEWART

 

 

 

Print Title:

Contract Officer

 

Print Title:

VP, IT

 

 

 

Date Signed:

6/6/08

 

Date Signed:

6/2/08

 

 

*** CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT.  THE COPY FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY REQUEST.  OMISSIONS ARE DESIGNATED AS [****].  A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

Schedule Number 29582 v. 1.0
For Recovery Services Governed by
Master Agreement for U. S. Availability Services
Between
SunGard Availability Services LP and CONVIO, INC.

Dated June 1, 2008

BILLING SCHEDULE

 

 

 

 

 

 

 

Invoice From:

 

Monthly Fee:

 

06/01/2008

 

$

[****

]

 

CUSTOMER INFORMATION

CUSTOMER LOCATION ADDRESS:

11400 BURNET ROAD

BUILDING

SUITE 200

AUSTIN, TX 78758 US

HAYDEN STEWART

NOTIFICATION ADDRESS:

11400 BURNET ROAD

BUILDING

SUITE 200 AUSTIN, TX 78758 US

HAYDEN STEWART

BILL TO ADDRESS:

11400 BURNET ROAD

BUILDING

SUITE 200

AUSTIN, TX 78758 US

ACCOUNTS PAYABLE, ***@***

 

2


 

*** CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT.  THE COPY FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY REQUEST.  OMISSIONS ARE DESIGNATED AS [****].  A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

Schedule Number 29582 v. 1.0
For Recovery Services Governed by
Master Agreement for U.S. Availability Services
Between
SunGard Availability Services LP and CONVIO, INC.

Dated June 1, 2008

 

 

Mobile 1

 

Disaster Fees

 

Qty

 

Customer Configuration Ref:

 

Declaration Fee

 

Daily Usage (5)

 

 

 

HP RX6600 4

 

$

[****

]

$

[****

]

1

 

HP Integrity rx6600 Service Level [HP-UX

 

 

 

 

 

 

 

O/S Onlvl

 

 

 

 

 

 

 

1

1.4 GHz ltanium-2 (IA-64) CPU

 

 

 

 

 

 

 

16

GB Memory

 

 

 

 

 

 

 

438

GB internal Disk (4)

 

* 145 TO BE ACQUIRED

 

2

 

Ethernet 10/100/1000 Mbps Port

 

 

 

 

 

 

 

 

Mobile 2

 

Disaster Fees

 

Qty

 

Customer Configuration Ref:

 

Declaration Fee

 

Daily Usage (5)

 

 

 

HP RX6600 2

 

$

[****

]

$

[****

]

1

 

HP Integrity rx6600 Service Level [HP-UX

 

 

 

 

 

 

 

O/S Onlvl

 

 

 

 

 

 

 

1

1.4 GHz ltanium-2 (IA-64) CPU

 

 

 

 

 

 

 

16

GB Memory

 

 

 

 

 

 

 

292

GB internal Disk

 

 

 

 

 

 

Mobile 3

 

Disaster Fees

 

Qty

 

Customer Configuration Ref:

 

Declaration Fee

 

Daily Usage (5)

 

 

 

HP RX6600 1

 

$

[****

]

$

[****

]

1

 

HP Integrity rx6600 Service Level [HP-UX

 

 

 

 

 

 

 

O/S Onlvl

 

 

 

 

 

 

 

1

1.6 GHz ltanium-2 (IA-64) CPU

 

 

 

 

 

 

 

16

GB Memory

 

 

 

 

 

 

 

292

GB internal Disk

 

 

 

1

 

DVD-ROM Drive

 

 

 

1

 

Ethernet 10/100/1000 Mbps Port

 

 

 

1

 

IBM 3584 Tape Library (for use with LTO media)

 

 

 

 

 

6

LTO-3 Taoe Drive

 

 

 

 

 

200

Slots

 

 

 

20,000

 

GB Disk – RAID protected (2),(3)

 

 

 

4

 

Cisco Catalyst 3560 Gigabit Ethernet

Switch

 

 

 

 

 

1

10/100/1000 Ethernet Port

 

 

 

1

 

NetScaler 9400 Secure Applications Switch (2),(3)

 

 

 

4

 

Cisco Catalyst 6509 Switch (2),(3)

 

 

 

 

3


 

*** CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT.  THE COPY FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY REQUEST.  OMISSIONS ARE DESIGNATED AS [****].  A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

Schedule Number 29582 v. 1.0
For Recovery Services Governed by
Master Agreement for U.S. Availability Services
Between
SunGard Availability Services LP and CONVIO, INC.

Dated June 1, 2008

Qty

 

Mobile 3 (Continued)

 

 

 

 

 

 

 

 

 

 

 

 

192   

10/100/1000 Ethernet Port (2),(3)

 

 

 

1

 

NCC Access

 

 

 

 

 

 

 

 

 

 

 

 

Mobile 4

 

Disaster Fees

 

Qty

 

Customer Configuration Ref:

 

Declaration Fee

 

Daily Usage (6)

 

 

 

HP RX6600 3

 

$

[****

]

$

[****

]

1

 

HP Integrity rx6600 Service Level [HP-UX

 

 

 

 

 

 

 

O/S Onlvl

 

 

 

 

 

 

 

1   

1.4 GHz ltanium-2 (IA-641 CPU

 

 

 

 

 

 

 

16   

GB Memory

 

 

 

 

 

 

 

 

Mobile 7

 

Disaster Fees

 

Qty

 

Customer Configuration Ref:

 

Declaration Fee

 

Daily Usage (6)

 

 

 

HP RX6600

 

$

[****

]

$

[****

]

1

 

HP Integrity rx6600 Service Level [HP-UX

 

 

 

 

 

 

 

O/S Onlvl

 

 

 

 

 

 

 

1   

1.4 GHz ltanium-2 (lA-64) CPU (4)

 

 

 

 

 

 

 

16   

GB Memory (4)

 

* 8 TO BE ACQUIRED

 

 

 

 

Mobile 8

 

Disaster Fees

 

Qty

 

Customer Configuration Ref:

 

Declaration Fee

 

Daily Usage (6)

 

 

 

Server Config- testable

 

 

[****

]

 

[****

]

5

 

Intel-Based Server, 1.44MB Diskette Drive,

 

 

 

 

 

 

 

Keyboard, Monitor, Mouse

 

 

 

 

 

 

 

2   

Xeon 2.66 GHz Quad-Core CPU w/EMT64

 

 

 

 

 

 

 

8.192   

MB Memory

 

 

 

 

 

146   

GB Internal Disk

 

 

 

 

 

 

 

1   

CD-ROM Drive

 

 

 

 

 

 

 

2   

Ethernet 10/100 Mbps Port

 

 

 

 

 

1

 

Intel-Based Server, 1.44MB Diskette Drive,

 

 

 

 

 

 

 

Keyboard, Monitor, Mouse

 

 

 

 

 

 

 

2   

Xeon 3.16 GHz CPU w/EMT64

 

 

 

 

 

 

 

8.192   

MB Memory

 

 

 

 

 

146   

GB Internal Disk

 

 

 

 

 

 

 

1   

CD-ROM Drive

 

 

 

 

 

 

 

2   

Ethernet 10/100 Mbps Port

 

 

 

 

 

12

 

Intel-Based Server, .144MB Diskette Drive,

 

 

 

 

 

 

 

Keyboard, Monitor, Mouse

 

 

 

 

 

 

 

2   

Xeon 2.8 GHz CPU

 

 

 

 

 

 

 

8.192   

MB Memory (4)

 

* 4096 TO BE ACQUIRED

 

 

4


 

*** CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT.  THE COPY FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY REQUEST.  OMISSIONS ARE DESIGNATED AS [****].  A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

Schedule Number 29582 v. 1.0
For Recovery Services Governed by
Master Agreement for U.S. Availability Services
Between
SunGard Availability Services LP and CONVIO, INC.

Dated June 1, 2008

Qty

 

Mobile 8
(Continued)

 

 

 

 

 

146   

GB Internal Disk

 

 

 

 

 

1   

CD-ROM Drive

 

 

 

 

 

2   

Ethernet 10/100 Mbps Port

 

 

 

1

 

Intel-Based Server, 1.44MB Diskette Drive.
Keyboard. Monitor. Mouse

 

 

 

 

 

2   

Xeon 3.4 GHz Dual-Core CPU w/EMT64

 

 

 

 

 

8,192   

MB Memory

 

 

 

 

 

146   

GB Internal Disk

 

 

 

 

 

1   

CD-ROM Drive

 

 

 

 

 

2   

Ethernet 10/100 Mbps Port

 

 

 

 

 

 

Mobile 9

 

Disaster Fees

 

Qty

 

Customer Configuration Ref:

 

Declaration Fee

 

Daily Usaqe(6)

 

 

 

Non-testable

 

$

[****

]

$

[****

]

29

 

Intel-Based Server, 1.44MB Diskette Drive,

 

 

 

 

 

 

 

Keyboard. Monitor, Mouse

 

 

 

 

 

 

 

2   

Xeon 2.8 GHz CPU

 

 

 

 

 

 

 

8.192   

MB Memory

 

 

 

 

 

146   

GB Internal Disk

 

 

 

 

 

 

 

1   

CD-ROM Drive

 

 

 

 

 

 

 

1   

Ethernet 10/100 Mbps Port

 

 

 

 

 

15

 

Intel-Based Server, 1.44MB Diskette Drive,

 

 

 

 

 

 

 

Keyboard, Monitor. Mouse

 

 

 

 

 

 

 

2   

Xeon 3.0 GHz CPU

 

 

 

 

 

 

 

8.192   

MB Memory

 

 

 

 

 

146   

GB Internal Disk

 

 

 

 

 

 

 

1   

CD-ROM Drive

 

 

 

 

 

 

 

1   

Ethernet 10/100 Mbps Port

 

 

 

 

 

36

 

Intel-Based Server, 1.44MB Diskette Drive,

 

 

 

 

 

 

 

Keyboard. Monitor. Mouse

 

 

 

 

 

 

 

2   

Xeon 3.0 GHz CPU

 

 

 

 

 

 

 

8.192   

MB Memory

 

 

 

 

 

146   

GB Internal Disk

 

 

 

 

 

 

 

1   

CD-ROM Drive

 

 

 

 

 

 

 

1   

Ethernet 10/100 Mbps Port

 

 

 

 

 

 

 

 

Network (7)

 

Disaster Fees

 

Qty

 

 

 

Declaration Fee

 

Dailv Usaqe

 

 

 

 

 

$

[****

]

$

[****

]

 

 

Web ReDirect Services

 

 

 

 

 

 

5


 

*** CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT.  THE COPY FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY REQUEST.  OMISSIONS ARE DESIGNATED AS [****].  A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

Schedule Number 29582 v. 1.0
For Recovery Services Governed by
Master Agreement for U.S. Availability Services
Between
SunGard Availability Services LP and CONVIO, INC.

Dated June 1, 2008

 

Qty

 

Network 1
(Continued)

 

 

 

 

 

 

 

45

Mbps

 

 

 

 

 

 

 

 

Destination(s): Scottsdale AZ

 

 

 

 

 

 

 

 

 

 

 

 

Work Group 1

 

Disaster Fees

 

Qty

 

Customer Configuration Ref:

 

Declaration Fee

 

Daily Usage

 

 

 

Workarouo

 

$

[****

]

$

[****

]

2

 

Access to Copier

 

 

 

 

 

50

 

Furnished WorkGroup Position (Desk, Chair,
Voice & Data Wiring)

 

 

 

 

 

1

 

MetroCenter Facility Access

 

 

 

 

 

1

 

Drive Imaqinq Services (5)

 

 

 

 

 

1

 

Digital Telephone Set Expansion Module
(Addtl. 20 Buttons)

 

 

 

 

 

50

 

Digital Telephone Set

 

 

 

 

 

50

 

Desktop PC w/1.44MB Diskette Drive,
Keyboard, Monitor, Mouse

 

 

 

 

 

 

 

1   

Pentium 2.8 GHz CPU

 

 

 

 

 

1,024   

MB Memory

 

 

 

 

 

13   

GB Internal Disk

 

 

 

 

 

1   

CD-ROM Drive

 

 

 

 

 

1   

Ethernet 10/100/1000 Mbps Adapter

 

 

 

 

 

 

MegaVoice

 

Disaster Fees

 

Qty

 

 

 

Declaration Fee

 

Daily Usaqe

 

 

 

To be used in conjunction with Work Group 1.

 

$

[****

]

$

[****

]

1

 

Access to Digital PBX Features and

Functionality

 

 

 

 

 

1

 

Auto Attendant - Menu Service

 

 

 

 

 

2

 

Digital Telephone Set used as Answering

Position

 

 

 

 

 

4

 

Redirect Service utilizing Dedicated
Redirect Number(s)

 

 

 

 

 

 

6


 

Schedule Number 29582 v. 1.0
For Recovery Services Governed by
Master Agreement for U.S. Availability Services
Between
SunGard Availability Services LP and CONVIO, INC.

 

Dated June 1, 2008

 

FOOTNOTES

 

(1)          To be provided to Customer at the Primary or Alternate Recovery Facility only.

(2)          Not shippable and governed by the terms and conditions applicable to Center-Based Resources.

(3)          Not shippable and subject to the terms and conditions of Shared Resources.

(4)          Customer acknowledges that SunGard will acquire and install this equipment within 90 days of the Commencement Date or execution date of this Schedule, whichever is later.  If Customer should declare a Disaster prior to the installation of this equipment, SunGard will use commercially reasonable efforts to expedite the procurement and installation of this equipment.

(5)          Drive Imaging Services (to be provided in accordance with the terms and conditions of the attached Service Description at Austin TX ).

(6)          Daily Usage Fees during a Disaster will begin on day 31.

(7)          If a Declaration Fee of equal or greater value is charged in association with a Center-Based or Mobile Configuration defined on this Schedule, then the Declaration Fee for the applicable Network Services will be deemed included in such fee.

 

7