Chordiant Software Order Form

Software Product(s)

Quantity

License Type (i.e. Named User/Client, Server, Developer)

URN’s (no. of)

License Fee

Chordiant Call Center Advisor Browser Edition

20,000

Concurrent Users

Chordiant Foundation Server

Enterprise

CPU

- Application Components

- Business Process Server

- Security Server

- Café Server

- CTI Server

- Persistence Server

- Request Server

- JDBC Connector

- Chordiant Connector for WebSphere MQ

- Chordiant Interaction Controller

Chordiant Tools Bundle

Enterprise

Developers

- Chordiant Business Process Designer

- Chordiant Café Developer Environment

Chordiant Marketing Director

9 Mio

URN

Chordiant Rules Server

4

CPU

Chordiant Rules Designers

5

Designers

 €11,017,000

plus applicable statutory VAT

Chordiant warrants for a period of twelve months from the delivery date that the Software, as delivered by Chordiant, will substantially perform the functions described in the associated Documentation in all material respects when operated on the application server on which the Documentation states the Software can operate. Provided that IBM gives Chordiant written notice of a breach of the foregoing warranty during the warranty period, Chordiant shall correct any reproducible errors that cause the breach of the warranty in accordance with its technical support policies, or if Chordiant is unable to make the Software operate as warranted, Customer shall be entitled to terminate the Software license, and Chordiant shall refund the License Fees paid for the applicable Software license to IBM.

Chordiant warrants the diskettes/CD disks media to be free of defects in materials and workmanship for thirty (30) days from the delivery date. Chordiant shall replace defective media.

Except for the remedy provided in clause (i) above, all fees due under this Order Form shall be non-cancelable and the sum paid non-refundable.

IBM shall have no right, title or interest to the software licenses described in this Order Form.

As specified on this Order Form, Chordiant shall deliver to IBM, one copy of the Software media and Documentation (CD-ROM or bound, whichever is generally available) (“Master Copy”) for each Software license specified above for use at the Designated Center. IBM shall be responsible for installation of the Software. Software is deemed accepted upon delivery to IBM.