QWEST COMMUNICATIONS CORPORATION CARRIER SERVICES AGREEMENT

Contract Categories: Business Operations - Services Agreements
EX-10.25 31 dex1025.htm CARRIER SERVICES AGREEMENT DATED MAY 29, 2001 Carrier Services Agreement dated May 29, 2001

Exhibit 10.25

 

QWEST COMMUNICATIONS CORPORATION

CARRIER SERVICES AGREEMENT

 

THIS CARRIER SERVICES AGREEMENT (the “Agreement”) is entered into by and between Qwest Communications Corporation (“Qwest”), a Delaware corporation, located at 555 17th Street, Denver, Colorado 80202, and CallWave, Inc. (the “Customer”), a California corporation located at 136 West Canon Perdido Street, Santa Barbara, California 93101, facsimile number ###-###-####. Qwest and Customer are sometimes referred to in this Agreement collectively as the Parties and singularly as a “Party.”

 

TERMS AND CONDITIONS

 

1.   Scope of Agreement

 

Upon the request of Customer, Qwest agrees to provide to Customer the Qwest services for the prices and subject to the terms and conditions set forth herein described in the exhibits attached hereto (the “Service(s)”); provided, however, Federal law prohibits Qwest from providing interLATA long distance services in Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming (i.e., voice and data services that originate in such states, private line with one end point in those states, or toll free service that terminates in such states) until Qwest has obtained authorization to provide such services in those states. The Services shall be provided in accordance with Industry standards for such Services, Customer recognizes that certain of the Services or components of the Services may be provided by Affiliates (as hereinafter defined) of Qwest. To the extent certain terms are not covered in this Agreement, the Services may be provided pursuant to Qwest Tariff F.C.C. No. 2 and No. 3 and applicable state tariffs (collectively, the “Tariff(s)”), which are on file with the U.S. Federal Communications Commission (“FCC”) and applicable state regulatory bodies, as modified from time to time by Qwest. As applicable to the furnishing of Services hereunder, the Tariff is hereby incorporated herein, except that the terms and conditions of this Agreement shall supplement or, to the extent inconsistent, supersede Tariff terms and conditions.

 

2.   Monthly Minimum Commitment

 

(A) Any monthly minimum usage commitments agreed upon by Qwest and Customer shall be set forth in the attached Services Descriptions and rate Exhibits, which such exhibits are specified in Section 3 of this Agreement (the “Monthly Commitment”). Customer acknowledges and agrees that certain rates and discounts may be being provided to Customer hereunder in consideration of Customer’s agreement to meet or exceed the Monthly Commitment and that such rates and discounts would not be offered to Customer without Customer’s agreement to make such commitments.

 

(B) With respect to Qwest Express switched services (the “Switched Services”), following a one time ramp up period of the first three billing months after the Effective Date (the “Ramp Up Period”), the minimum monthly usage required per DS-l or equivalent thereof (the “Circuits”) is [*] averaged among all Qwest Circuits used by Customer under this Agreement (the “Minimum Facility Utilization”). In the event Customer fails to meet or exceed the Minimum Facility Utilization average Qwest shall give Customer five (5) business days notice that the Customer has not met or exceeded such utilization requirement, Customer agrees, within such five (5) day period, either to (i) bring usage up to such Minimum Facility Utilization average on such Circuits or (ii) release to Qwest those circuits which were under the [*] level for such month. If Customer does not comply with the above requirement, Customer will be assessed a monthly underutilization fee of [*] the “Underutilization Fee”) for each Circuit that was under the [*] level for such month in which Customer failed to meet the average Minimum Facility Utilization.

 

    

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[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


QWEST COMMUNICATIONS CORPORATION

CARRIER SERVICES AGREEMENT

 

(C) Qwest and Customer specifically agree that any underutilization fees, deficiency charges or other relief, if any; provided for in this Agreement or the Exhibits relating to any of the commitments in this Agreement or the Exhibits represent mutual good faith estimates of, and bear reasonable relationships to, the actual damages to Qwest in the event of Customer’s failure to meet such commitments or Customer’s underutilization of such circuits; and they do not represent a penalty of any kind. The Parties further agree that such fees, charges and relief are obligations of Customer, subject to specific performance.

 

3.   Service Rates and Terms

 

(A)   Qwest Service descriptions and rates are shown and described in the following Exhibits:

 

Exhibit B1   

Qwest Express (Blended) and Terminating Services Description

Exhibit B2   

Qwest Express (Blended) and Terminating Services Rate Schedule

Exhibit C1   

Qwest Express _XX Originating and RESP ORG Services Description

Exhibit C2   

Qwest Express _XX Originating and RESP ORG Services Rate Schedule

 

Qwest reserves the right to eliminate any Service offerings and/or modify any charges for Service offerings upon written notice to Customer as follows:

 

(1) Rate decreases and additional services offered, If any, in Qwest’s sole discretion, shall be effective immediately upon written notification to the Customer or upon an effective date set forth by Qwest in such notification:

 

(2) All rates, Services and agreements specified in Exhibits and attachments are subject to change immediately, with no prior notice to Customer, in the event there are mandated surcharges imposed by a federal, state or governmental agency. Further, notwithstanding any statements to the contrary contained in the Tariff, in the event that any regulatory agency, legislative body or court of competent jurisdiction promulgates regulations or modifies existing ones including, without limitation, regulations regarding payphone compensation, access charges and/or universal service (the “Regulatory Activity”), Qwest reserves the right, at any time upon written notice, to: (i) pass through to Customer all, or a portion of, any charges or surcharges directly or indirectly related to such Regulatory Activity; or (ii) modify the rates, including any rate guarantees, and/or other terms and conditions contained in this Agreement and/or the Tariff to reflect the Impact of such Regulatory Activity;

 

(3) International rates, Services and agreements specified in Exhibits and attachments, including Canadian and Mexican services, are subject to change upon five (5) calendar days written notice to Customer. All other rates, Services and agreements specified in Exhibits and attachments, excluding international, Canadian, and Mexican services, are subject to change upon thirty (30) calendar days written notice to Customer.

 

4.   System Maintenance

 

Subject to Sections 7 and 12 hereof, Qwest expects, but does not guarantee, that system maintenance normally will not result in service interruptions. If system maintenance should result in the interruption of Service, to the extent possible it shall be accomplished only after prior notification to Customer and will be completed within a reasonable time. Qwest shall use reasonable efforts to give Customer such prior notice.

 

    

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5.   Customer Service

 

Customer acknowledges and agrees that it shall provide all billing, inquiry, an customer service to Customer’s end-users or customers (the “End-Users”).

 

6.   Representation

 

Each Party shall not use any trademark, service mark, brand name or any other Intellectual property of the other Party or its respective affiliate without such Party’s prior express written consent. Notwithstanding the foregoing, Customer may disclose, during pre-sale activities, that Qwest is the underlying carrier of its service. In no event shall Customer represent or state to End Users or prospective End Users that it has any relationship with Qwest other than an agreement to purchase Qwest’s services. The Parties agree to promptly and fully cooperate with the other Party to address and resolve all issues, problems, administrative procedures, End User complaints, regulatory investigations or inquiries or any other circumstances arising from Customer’s use of Qwest Services.

 

7.   Financial Responsibility, Payment and Security

 

(A) Except as (i) otherwise provided in this Agreement or an Exhibit or as (ii) Customer has been otherwise notified by Qwest, all Qwest invoices (the “Invoices”) are due upon receipt. Any invoice which is not paid in full by Customer within thirty (30) calendar days from Invoice date via check or wire transfer, or in another manner explicitly agreed to by Qwest for Customer, shall be considered past due (the 31st day being the “Past Due Date”). All discounts and promotions, if any, and taxes, will be included in the monthly Invoice. Any payment received by Qwest on or after the Past Due Date shall be subject to an interest charge on delinquent amounts at the rate of 1.00% of the late payment per month or the maximum lawful rate allowable under applicable state law, whichever is lower. Such interest charge shall be applied on any late payments, commencing upon the Past Due Date through the actual date of receipt of payment. Any and all applicable national, federal, state and local taxes, including without limitation, all use, sales, value-added, surcharges, excise, franchise, property, commercial, gross receipts, license, privilege or other similar taxes, levies, surcharges, duties fees, or other tax-related surcharges whether charged to or against Qwest or Customer, with respect to the Services or underlying facilities provided by Qwest, as well as any other imposition by any governmental authority which has the effect of increasing Qwest’s cost of providing the Services or the underlying facilities, shall be payable by Customer in addition to the other charges set forth in this Agreement. If full payment is not made when due, Qwest in its sole discretion, shall have the right, after Qwest has given written notice to Customer, to suspend all or any part of the Services until such time as Customer has paid all unpaid balances (including interest), or to terminate all or any part of the Service, except where such non-payment which gives rise to the termination is based upon applicable and valid tax exempt certificates already given to Qwest. During any such suspension, and upon any such termination, no service interruption shall be deemed to occur.

 

(B) Customer acknowledges that it may not withhold any sums invoiced by Qwest for acrual calls made by Customer including, without limitation, calls made by Customer’s End Users and/or unauthorized third Parties (e.g., fraudulent calls) and charges to Customer’s Qwest account(s), Customer will be responsible for full payment of all charges as reflected on any Qwest billing statement, Independent of Customer’s payment obligations set forth in this section, Customer must notify Qwest within sixty (60) calendar days of receipt of any contested or disputed amount concerning charges as they appear on the Qwest billing statement. Customer’s notification of any contested or disputed amount must be in writing and sent to: Credit & Collections Department, Qwest Communications Corporation, 4650 Lakehurst Court, Dublin, Ohio 43017 or to ###-###-####. by facsimile with duplicate notification to follow via regular U.S. Mail or overnight delivery. Written notification must be accompanied with a detailed written support, for any service interruption credit or other credit to which Customer believes itself entitled, and Qwest and Customer will promptly address and attempt to resolve the claim. Qwest, in its sole discretion exercised in good faith, may reject such documentation and/or explanation as in adequate. If Qwest to rejects such documentation, Customer shall have an additional ten(10) business days to provide additional supporting

 

 

    

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documentation to Qwest. If Qwest rejects such additional documentation, Qwest shall so notify Customer in which case the disputed portion of the bill shall be paid by Customer within ten (10) business days of Customer’s receipt of Qwest’s final notice of inadequacy. All Credits or adjustments for service outages will be made pursuant to applicable provisions of the Tariffs. In consideration of the discounts offered by Qwest pursuant to this Agreement, with respect to any unpaid balance(s) owed by Customer to Qwest, Qwest shall have the right to offset such unpaid balance(s) from any amounts that Qwest owes to Customer and any of its Affiliates (as hereinafter defined) under any other agreements between the Parties and their respective Affiliates.

 

(C) Customer acknowledges and agrees that Qwest may reasonably require additional security and/or payment terms under this Agreement prior to the commencement of Services hereunder or during the Term hereunder, and Customer agrees to comply with such request, Customer agrees to provide and/or execute any additional collateral security documents as may be reasonably required by Qwest, if there is a material change in circumstances of Customer’s actual or anticipated usage hereunder or Customer’s financial condition during any time that Customer uses the Service. Qwest shall establish a credit limit for the procurement of the Services by Customer and such credit limit may change from time to time. Qwest will not automatically notify Customer of any such change but will supply such information to Customer upon Customer’s request.

 

8.   Term

 

The Initial term of this Agreement (the “Initial Term”) will begin on the first day of the first billing cycle following the Effective Date (as hereinafter defined) of this Agreement (the “Initial Service Date”) and will continue for the period of the longer of (i) twenty-four (24) calendar months from the Initial Service Date, or (ii) as long as a term for a Service attached to this Agreement (the “Service Term”) is in effect. The “Effective Date” is defined as the date this Agreement is signed by an authorized officer of Qwest after having been signed by Customer. Applicable Service rates and discounts, if any, shall be effective as of their respective effective date in the applicable Service rate or discount schedule. Following the Initial Term, the Agreement shall continue on a monthly basis (each a “Renewal Term”) until either Party provides the other Party with at least thirty (30) calendar days prior written notice of its intent to terminate this Agreement and the intended date of such termination. This Initial Term and Renewal Terms are sometimes collectively referred to herein as the “Term”.

 

9.   Obligations Upon Expiration or Termination of Term

 

Upon expiration or termination of this Agreement, Customer shall pay all outstanding balances hereunder in accordance with Section 7. Upon expiration or termination of this Agreement, Customer shall be fully subject to all terms and conditions set forth in the Qwest Tariff for Qwest services by Customer, if any, after such date, and shall receive standard Service rates as provided in any Exhibit(s).

 

10.   Early Termination

 

(A) Termination by Qwest. In addition to any either rights hereunder, Qwest may terminate Agreement and /or the Service without waiving any rights set forth in this Agreement or the Tariff, if applicable, as follows:

 

(1) Qwest may terminate this Agreement or this Services immediately without notice if: (1) Qwest is prohibited from furnishing such Services, or (2) If any material Rate, Charge or term of such services is substantially changed by order of the highest court of competent jurisdiction to which the matter is appealed, a legitimate regulatory body, or any other foreign, federal, state or local government authority.

 

    

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(2) Qwest may terminate this Agreement or the Services in accordance with the terms of Qwest’s Tariff, if applicable, and only with respect to the Services affected by such Tariff. Customer acknowledges that such discontinuance may result in termination of its own services to its own End Users.

 

(3) Qwest may terminate this Agreement or the Services immediately, without providing Customer with prior notice or an opportunity to cure, under any of the following circumstances:

 

(i) Customer fails to pay any Invoice (as hereinafter defined) or any portion thereof any Charges to Qwest when due under and in accordance with this Agreement and the relevant Service terms and conditions, other than that otherwise specified within the relevant sections relating to such payments.

 

(ii) Customer becomes or is declared insolvent or bankrupt, is the subject of any proceedings related to its liquidation, insolvency or for the appointment of a receiver or similar officer for it, make an assignment for the benefit of all or substantially all of its creditors, or enters into an agreement for the composition, extension, or readjustment of all or substantially all of its obligations.

 

(iii) In the event of a Change of Control of Customer, unless such change is otherwise permitted under the “Assignment” Section under this Agreement. For the purpose of this Agreement, “Change of Control” shall be deemed to have occurred with respect to Customer If: (X) any entity having previously Controlled (as hereinafter defined) by Customer, ceases to do so; (Y) any entity acquires Control of Customer (whether by reason of acquisition, merger, reorganization, operation of law or otherwise); or (Z) all, or substantially all, of the assets of Customer or an entity that Controls Customer are acquired (whether by reason of acquisition, merger, reorganization, operation of law or otherwise) by, or combined by merger with, any other entity. For purposes of this Agreement, “Control” (and “Controls,” “Controlling,” “Controlled by” and “under common Control with” shall be construed accordingly) as applied to any party means the possession directly or indirectly of the power to direct or cause the direction of the management and policies of that party, whether through the ownership of voting securities or by contract or otherwise. Where any two parties together satisfy any of this definition, they shall be deemed to have Control. For purposes of this definition, there shall be attributed to any Party rights and powers of a nominee for it (that is to say, any rights or powers that another Party possesses on its behalf or may be required to exercise on its direction or behalf).

 

(iv) If Customer fails to abide by any special payment and security terms reasonably required by Qwest in accordance with the Agreement, including, without limitation, Customer’s failure or refusal to provide additional security upon Qwest’s request as permitted under this Agreement.

 

(v) Upon the commission of any illegal acts on the part of Customer, its officers, directors, employees, contractors, agents, or servants, relating to the subject matter of this Agreement.

 

(4) Qwest may terminate this Agreement or Services if Customer breaches any other material term of this Agreement, by providing Customer with thirty (30) calendar days’ notice if Customer does not cure such breach, if curable, within such thirty (30) calendar day period.

 

 

    

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(B) Termination by Customer. In addition to any other rights hereunder, Customer may terminate this Agreement and/or the affected Service without early termination fee or penalty, except for unpaid charges as of the effective date of termination, as follows:

 

(1) As long as Customer has satisfied in full any minimum Revenue Commitment as set forth and described in the applicable Exhibit(s), Customer shall have the right to terminate this Agreement for convenience during the Initial Term without early termination fee or penalty, except for Customer’s payment of unpaid Services usage charges accrued prior to the date of termination, by providing written notice of such intent to terminate and the intended date of termination given to Qwest not less than thirty (30) calendar days prior to the date of termination set forth in such notification.

 

(2) In the event of any material adverse: (i) increase in rates for Services utilized by Customer, (ii) change in the Tariff, or (iii) change in the Services, Customer may terminate this Agreement or the affected Services without early termination fee or penalty, if such written notice of termination is delivered to Qwest within thirty (30) calendar days of the effective date of such material increase or change. If Customer does not deliver such notice to Qwest within such thirty (30) calendar day period, Customer will be deemed to have waived its right to terminate this Agreement based upon such material increase or change.

 

(3) With respect to the Switched Services, Customer may terminate this Agreement or the Switched Services by giving Qwest thirty (30) calendar days written notice prior to the date of such cancellation. If the Switched Service provided under this Agreement is the subject of service outages or interruptions accumulating one hundred twenty (60) hours or more over any period of one hundred eighty (180) consecutive calendar days.

 

(4) Customer may terminate this Agreement or Services if Qwest breaches any other material term of this Agreement, by providing Qwest with thirty (30) calendar days’ notice if Qwest does not cure such breach, if curable, within such thirty (30) calendar day period.

 

(C) Effect of Termination. Upon expiration or earlier termination of this Agreement, Customer agrees to pay all unpaid balances due under and in accordance with this Agreement to Qwest, Customer agrees that it shall be fully subject to all standard or Tariff terms and conditions then in effect for Services received by it after such date of expiration or termination. Upon the expiration or termination of this Agreement for any reason, except as otherwise provided in this Agreement and to any rights and/or obligations that have accrued prior to termination, neither Party shall have any further obligations of a continuing nature.

 

11.   Default

 

Without regard to any other provisions of this Agreement or rights hereunder, the Parties agree that it shall be a material default under this Agreement if Customer fails to pay Qwest in accordance with Section 7 of this Agreement. Upon default under this Section 11, Qwest shall be entitled to all rights and remedies under the Qwest Tariff and other applicable law.

 

12.   Liability

 

EXCEPT AS PROVIDED OTHERWISE IN A SERVICE EXHIBIT, QWEST’S LIABILITY ARISING OUT OF MISTAKES, ACCIDENTS, OMISSIONS, INTERRUPTIONS, ERRORS, DELAYS, OR DEFECTS IN THE ORDERING, PROCESSING, PROVISIONING, INSTALLATION OR TRANSMISSION OF ANY SERVICES SHALL IN NO EVENT EXCEED THE AMOUNT OF THE APPLICABLE CREDITS IN ACCORDANCE WITH ITS CREDIT

 

    

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POLICIES THEN IN EFFECT. WITHOUT LIMITING THE FOREGOING, QWEST SHALL HAVE NO OBLIGATION TO PROVIDE ALTERNATIVE ROUTING WITH RESPECT TO ANY SERVICE OR TRANSMISSION CAPACITY PROVIDED PURSUANT TO THIS AGREEMENT. IN NO EVENT SHALL QWEST BE LIABLE TO CUSTOMER OR ANY OTHER PERSON, FIRM OR ENTITY IN ANY OTHER RESPECT, FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, ACTUAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS OF ANY KIND OR NATURE WHATSOEVER, EVEN IF FORESEEABLE, ARISING OUT OF ANY MISTAKE, ACCIDENT, ERROR, OMISSION, INTERRUPTION, DELAY OR DEFECT IN THE ORDERING, PROCESSING, PROVISIONING, INSTALLATION OR TRANSMISSION OF ANY SERVICES OR THE OBLIGATIONS OF QWEST PURSUANT TO THIS AGREEMENT AND ANY EXHIBITS HERETO. QWEST MAKES NO WARRANTY WHETHER EXPRESS, IMPLIED OR STATUTORY, AS TO THE DESCRIPTION, QUALITY, MERCHANTABILITY, COMPLETENESS OR FITNESS FOR ANY PURPOSE OF THE SERVICE OR LOCAL ACCESS OR AS TO ANY OTHER MATTER, ALL OF WHICH WARRANTIES BY QWEST ARE HEREBY EXCLUDED AND DISCLAIMED, FOR THE PURPOSE OF THIS SECTION, THE TERM “QWEST” AND “CUSTOMER” SHALL BE DEEMED TO INCLUDE QWEST, CUSTOMER, AND THEIR RESPECTIVE AFFILIATES, EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, AND AFFILIATES. CUSTOMER HAS ACCEPTED THE LIMITATIONS OF LIABILITY AND DISCLAIMERS SET FORTH HEREIN AS PART OF A BARGAIN TO LOWER THE PRICE OF QWEST’S SERVlCES HEREUNDER AND UNDERSTANDS THAT THE PRICES OF SAID SERVICES WOULD BE HIGHER IF QWEST WERE REQUIRED TO ACCEPT GREATER LIABILITY AND/OR DAMAGE LIABILITY.

 

13.   Relationship

 

Neither Party shall have the authority to bind the other by contract or otherwise make any representations or guarantees on behalf of the other. Both Parties acknowledge and agree that the relationship arising from this Agreement is one of independent contractor, and does net constitute an agency, joint venture, partnership, employee relationship or franchise.

 

14.   Assignment or Sale

 

This Agreement shall be binding on Customer and its respective Affiliates, successors, and assigns. Customer shall not assign, sell or transfer this Agreement or the right to receive the Services provided hereunder, whether by operation of law or otherwise, without the prior written consent of Qwest, such consent shall nor be unreasonably withheld by Qwest. Qwest may terminate this Agreement in the event of an actual or purported assignment, sale or transfer of this Agreement, by Customer without Qwest’s prior written consent.

 

15.   Reporting Requirements

 

Where reporting obligations or requirements are imposed upon Qwest by any third party or regulatory agency, and which such obligations or requirement can only be satisfied by obtaining information from Customer, Customer agrees to comply with such obligations and requirements, as reasonably required by Qwest, and to hold Qwest harmless for any failure of compliance with any such obligations or requirements.

 

16.   Governing Law, Certifications and Warranties

 

(A) Customer understands that Qwest, in conducting its business is the manner set forth herein, is subject to the Communications Act of 1934, as amended, and as interpreted and applied by the Federal

 

 

    

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Communications Commission. All terms of this Agreement not subject to the Communications act of 1934 as amended and as interpreted and applied by the F.C.C. will be interpreted according to New York state law, without regard to the choice of law provisions of such State.

 

(B) If service is provided solely within a single state in a manner which subjects the Service to regulation by such state, then the terms and conditions of such Service of this Agreement shall be subject to such regulations and to any addendum to this Agreement relating thereto which is delivered by Qwest to Customer. Customer shall have the right to terminate this Agreement within ten (10) business days of receipt of such addendum without further liability hereunder.

 

(C) Customer certifies and warrants that it, and its business of resale of the Services, is in compliance with and will continue to be in compliance, in all material respects, with all international, federal, state and local laws and regulations relating to its performance under this Agreement. Customer certifies further that it is in good standing under the laws of the States in which it was organized, is existing or is doing business. Customer is solely responsible for obtaining all licenses, approvals and regulatory authority for its operation and the provision of services to its End Users. Any breach of the obligations of a Party under this Section shall be a material breach of this Agreement. If Customer does not comply with this Section, in addition to any remedies available to it at law or in equity, Qwest, in its sole discretion, may elect to decline to accept additional orders under this Agreement or it may immediately terminate this Agreement without further liability or obligation to Customer.

 

17.   Survival

 

All warranties, representations, indemnities, covenants and other agreements of the Parties hereto shall survive the execution, delivery and termination of this Agreement and shall, notwithstanding the execution, delivery and termination of this Agreement continue in full force and effect. The terms and conditions of the Qwest Tariff along with Section 6, 7, 9, 11, 12, 13, 15, 18, 19, 24 and any provision hereof, which, by its context is intended to survive the termination or expiration hereof, shall also survive. Additionally, any obligation to hold harmless and indemnify a Party hereunder shall survive the termination or expiration of this Agreement.

 

18.   Indemnification

 

Customer shall indemnify, defend and hold harmless Qwest from and against any claims, actions, damages, liabilities, costs, judgments or expenses (including attorney fees and an allocable portion of in-house counsel fees) arising out of third Party claims resulting from the resale or reselling of the Services, including but not limited to the provision or termination of, or failure to provide, service by Customer to End Users.

 

19.   Nondisclosure

 

Neither Party shall disclose to any third Party during the term of this Agreement and during the one (1) year period immediately following termination of this Agreement, any of the terms and conditions set forth in this Agreement unless disclosure is required by any state or federal governmental agency, is otherwise required to be disclosed by law, or is necessary in any proceeding establishing rights or obligations under this Agreement. Each Party reserves the right to terminate this Agreement, upon written notification, upon discovery of any disclosure prohibited hereunder.

 

20.   Integration and Amendments

 

The Agreement together with all Exhibits, represents the entire understanding of the Parties with respect to the subject matter under this Agreement. Any and all prior offers, contracts, agreements, representations

 

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and understandings made to or with Customer by Qwest or any Affiliate or any Affiliate or predecessors-in-interest with respect to the subject matter under this Agreement, whether oral or written, shall be superseded by this Agreement. All amendments to this Agreement shall be in writing and signed by both Parties.

 

21.   Waiver

 

The terms, covenants, representations and warranties of this Agreement may be waived only by a written instrument executed by the Party waiving compliance. The failure of either Party at any time to require performance of any provision hereof shall, in no manner, affect the right at a later date to enforce the same. No waiver by either Party of any breach of any term, covenant, representation or warranty contained in this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be construed as a further or continuing waiver of any such breach or the breach of any other term, covenant, representation or warranty of this Agreement.

 

22.   Severability

 

In the event that any one or more of the provisions contained in this Agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provision of this Agreement, but this Agreement shall be construed as if such invalid, illegal or unenforceable provision had never been contained herein. Further, In the event that any provision of this Agreement shall be held to be invalid, illegal or unenforceable by virtue of its scope or period of time, but may be made enforceable by a limitation thereof, such provision shall be deemed to be amended to the minimum extent necessary to render it valid, legal and enforceable or in the alternative both Parties shall negotiate in good faith to substitute for such invalid, illegal, or unenforceable provision a mutually acceptable provision that is consistent with the original intent of the Parties.

 

23.   Notice

 

Except when actual receipt is expressly required by the terms hereof, notice is considered given either (i) when delivered by facsimile service to the phone number listed below with duplicate notifications sent via regular U.S. Mail or overnight delivery or; (ii) when delivered in person to the recipient named below; or (iii) after deposit in the United States mail id & sealed envelope or container, either registered or certified mail, return receipt requested, postage prepaid, or via overnight courier service, addressed by name and address to the Party or person intended as follows:

 

To Customer:

   CallWave, Inc.
    

136 West Canon Perdido Street

    

Santa Barbara, California 93101

     Facsimile #: (775) 542-1000
     Attention: David Trandal, Chief Operating Officer

To Qwest:

   Qwest Communications Corporation
     ____17th Street
    

Denver, Colorado 80202

    

Facsimile #: (303) 291-1724

    

Attention: General Counsel

 

Any Party may at any time change its address or facsimile number for notification purposes by giving the other Party prior written notice as provided in this Section by              forth the new address and the date on which it will become effective. Either Party may require, by prior written notice given at any time or from time to time, subsequent notices to be given to another individual person, whether a Party or an officer or

 

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representative or to a different address or both; provided, however, that a P.O. Box shall not be considered to be an address for purposes of this Agreement.

 

24.   Arbitration Of Disputes

 

(A) Any dispute arising out of this Agreement relating to Qwest invoices or balances owed by Customer to Qwest for Services rendered, which cannot be resolved between the Parties, shall be settled by binding arbitration at the office of the American Arbitration Association (“AAA”) located in Washington, D.C. The arbitration shall be held in accordance with the commercial Arbitration Rules of the American Arbitration Association (“AAA Rules”), as amended by this Agreement.

 

(B) Either Qwest or the Customer may initiate arbitration by providing written demand for arbitration, a copy of this Agreement and the administrative fee required by the AAA Rules to the AAA its Washington, D.C. A copy of the notice shall also be provided to the other Party. The remaining cost of the arbitration, including the fees and expenses of the arbitrator, shall be shared equally by the Parties unless the arbitration award provides otherwise. Each Party shall bear the cost of preparing and presenting its case.

 

(C) One arbitrator shall be appointed in accordance with the AAA Rules within sixty (60) days of the submission of the demand for arbitration, unless both Parties otherwise agree in writing. The arbitrator shall designate the time and place in the Washington, D.C. area, as applicable, for the hearing within thirty (30) days of his or her appointment. Qwest and the Customer agree that the Arbitrator’s authority to grant relief shall be subject to the provisions of this Agreement, the United States Arbitration Act, (“USAA”), the ABA-AAA Code of Ethics for Arbitrators in Commercial Disputes, Qwest Tariffs, substantive law, and the Communications Act of 1934, as amended. The Arbitrator shall not be able to award, nor shall any Party be entitled to receive positive, Incidental, consequential, exemplary, reliance or special damages, including damages for lost profits. The Arbitrator’s decision shall follow the plain meaning of the relevant documents, and shall be final, binding, and enforceable in a court of competent jurisdiction. The decision of the Arbitrator is appealable only for perceived mistakes or misapplication of the law.

 

(D) Any dispute not outlined in Section 24 (A) and arising out of or related to this Agreement regardless of the form of action whether in contract, indemnity, warranty, strict liability, or tort, including negligence of any kind with regard to Qwest Services or other conduct under this Agreement may be subject to arbitration upon the written consent of both Parties.

 

25.   Force Majeure

 

Neither Party shall be liable to the other for any delay or failure in performance of any part of this Agreement to the extent that such delay or failure is caused by a Force Majeure Event. “Force Majeure Event” means an unforeseeable event (other than a failure to comply with payment obligations) caused by any of the following conditions; act of God; fire; flood; labor strike; sabotage; fiber cut; material shortages or unavailability or other delay in delivery not resulting from the responsible Party’s failure to timely place orders therefor; lack of or delay in transportation; government codes, ordinances, laws, rules, regulations of restrictions; war or civil disorder; or any other cause beyond the reasonable control of such Party. The Party claiming relief under this Section shall notify the other in writing of the existence of the Force Majeure Event relied on and shall be excused on a day-by-day basis to the extent of such prevention, restriction or interference until the cessation or termination of said Force Majeure Event.

 

QWEST CONFIDENTIAL AND PROPRIETARY

10

 

          May 29, 2001
          [GRAPHIC]


QWEST COMMUNICATIONS CORPORATION

CARRIER SERVICES AGREEMENT

 

26.   Attachments and Exhibits

 

All Attachments and Exhibits annexed to this Agreement are expressly made a part of this Agreement as fully as though completely set forth in it. All references to this Agreement shall be deemed to refer to end include this Agreement and all such Attachments and Exhibits.

 

27.   Headings

 

The headings of sections and subsections used in this Agreement are for convenience only and are not part of its operative language. They shall not be used to affect the construction of any provisions hereof.

 

28.   Third-Parties

 

The representations, warranties, covenants and agreements of the Parties set forth in this Agreement are not intended for, nor shall they be for the benefit of or enforceable by, any person not a party hereto, including, without limitation, the End Users and Affiliates. For purposes of this Agreement, “Affiliate” shall mean: (1) any individual, corporation, partnership, limited liability company, limited liability partnership, practice, association, joint stock company, trust, unincorporated organization or other venture or business vehicle (each an “Entity”) in which a Party owns a twenty percent (20%) or greater equity interest: or (ii) any Entity which, directly or indirectly, is in control of, is controlled by or is under common control with a Party, as applicable, after applying the attribution rules of Section 318 of the Internal Revenue Code. For the purpose of this definition, control of an Entity shall include the power, directly or indirectly, whether or not exercised: (i) to vote fifty percent (50%) (or such lesser percentage as is the maximum allowed to be owned by a foreign corporation in a particular jurisdiction) or more of the securities or other interests having ordinary voting power for the election of directors or other managing authority of such Entity; or (ii) to direct or cause the direction of the management or policies of such Entity, whether through ownership of voting securities, partnership interest or equity, by contract or otherwise.

 

29.   Authorization

 

(A) Customer represents and warrants that the full legal name of the legal entity intended to receive the benefits under this Agreement and intended to use the Services is the name set forth in this Agreement and in the execution block. Each Party represents to the other Party that the person executing this Agreement on its behalf has been duly authorized by such Party to execute and bind such Party to the terms and conditions contained in this Agreement. Each Party, with full knowledge of all terms and conditions herein, does hereby warrant and represent that the execution, delivery, and performance of this Agreement are within such Party’s corporate and/or partnership powers, have been duly authorized, and are not in conflict with Law or the terms of any charter or bylaw or any agreement to which such Party is a party or by which it is bound or affected.

 

(B) Qwest may act in reliance upon any instruction, instrument, or signature reasonably believed by Qwest to be genuine. Qwest may assume that any employee of a party to this Agreement who gives any written notice, request or instruction has the authority to do so.

 

***

 

QWEST CONFIDENTIAL AND PROPRIETARY

11

 

          May 29, 2001
          [GRAPHIC]


QWEST COMMUNICATIONS CORPORATION

CARRIER SERVICES AGREEMENT

 

IN WITNESS WHEREOF, an authorized representative of each party has executed this Agreement effective as of the date of execution by Qwest as set forth below.

 

QWEST COMMUNICATIONS CORPORATION

       

By:

  /s/    Illegible              

Date

  6/6/01
   
           

Name:

  Illegible            
   
           

Title:

  Illegible            
   
           

By:

  /s/    Illegible                    
   
           
    Qwest Contracts Administrator            

 

CALLWAVE, INC.

       

By:

  /s/    DAVID TRINDAL              

Date

  9-29-00
   
           
   

David Trindal

Chief Operating Officer

           

 

 

QWEST CONFIDENTIAL AND PROPRIETARY

12

 

          September 29, 2000
          [GRAPHIC]


[GRAPHIC]    Carrier International Rates

 

Country


   Country
Code


  

City Code(s)


   Rate

Afghanistan

   03    N/A    [*]

_____________

   355    N/A     

Algeria

   213    N/A     

American Samoa

   684    N/A     

Andona

   376    N/A     

Ango__

   244    N/A     

_____________

   809/264    N/A     

Antartica

   672    N/A     

Antig__

   NPA ___    N/A     

Argentina

   54    ___________________     

Argentina - Buenos Aries

   54    10, 11, 12, 13     

Argentina - Mobile / Special Services

   54    ____________________     

_____________

   374    N/A     

_____________

   2_7    N/A     

_____________

   247    N/A     

Australia

   61    N/A     

Australia - Mobile/Special Services

   81    14, 15, 16, 17, 18, 19, 4, 500     

Austria

   43    N/A     

Austria - Mobile/Special Services

   43    6     

Austria - Vienna

   43    1     

_____________

   994    N/A     

Bahamas

   NPA 347    N/A     

Bahrain

   973    N/A     

Bangladesh

   850    N/A     

Bangladesh Dhaka

   850    7     

Bangladesh - Chittagong

   850    11     

Bangladesh - Mobile / Special Services

   850    _     

Barbados

   _46    N/A     

Belarus

   375    N/A     

Belgium

   32    N/A     

Belgium - Mobile/ Special Services

   32    16, 17, 18, 45, 47, __ ,7, 88, _0, 9_, 95, 96, 98     

____________

   501    N/A     

Benin

   229    N/A     

Bermuda

   809    N/A     

Bhutan

   975    N/A     

Bolivia

   591    N/A     

____________

   591    2     

____________

   387    N/A     

Botswana

   267    N/A     

Brazil

   55    N/A     

Brazil _________

   55    __     

Brazil - Mobile / Special Services

   55    219, 2__     

Brazil _________

   55    210, 218     

Brazil Sao Pa___

   55    110, 128     

British Virgin Islands

   809    N/A     

___________

   673    N/A     

Bulgaria

   359    N/A     

_____________

   226    N/A     

_____________

   257    N/A     

Cambodia

   855    2_     

Cambodia - Cellular

   859    ______, 16     

Cameroon

   237    N/A     

Canada (NPA 204)

   1    N/A     

Canada (NPA 2_0)

   1    N/A     

Canada (NPA 306)

   1    N/A     

Canada (NPA ___)

   1    N/A     

Canada (NPA ___)

   1    N/A     

Canada (NPA ___)

   1    N/A     

Canada (NPA 450)

   1    N/A     

 

 

Page 1

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]    Carrier International Rates

 

Country


  

Country

Code


   City Code(s)

   Rate

Canada (NPA 506)

   1    N/A    [*]

Canada (NPA 514)

   1    N/A     

Canada (NPA 519)

   1    N/A     

Canada (NPA 604)

   1    N/A     

Canada (NPA 615)

   1    N/A     

Canada (NPA 706)

   1    N/A     

Canada (NPA 70_)

   1    N/A     

Canada (NPA 7_0)

   1    N/A     

Canada (NPA 807)

   1    N/A     

Canada (NPA 819)

   1    N/A     

Canada (NPA 857)

   1    N/A     

Canada (NPA 00_)

   1    N/A     

Canada (NPA 005)

   1    N/A     

_____________ Islands

   238    N/A     

Cayman Islands

   809/345    N/A     

__________ African Republic

   235    N/A     

__________

   235    N/A     

Chile

   56    N/A     

Chile - Mobile/Special Services

   56    9     

Chile - ________

   56    2     

China

   86    N/A     

China - Beijing

   86    10-12, 14-1_     

China - Car__on

   86    20     

China - Mobile/Special Services

   86    13, 8, 9     

China - Shanghai

   86    22     

__________

   672    N/A     

Colombia

   57    N/A     

Colombia – Bara_quill__

   57    58     

Colombia - _____________

   57    _     

Colombia - _____________

   57    2_     

Colombia - _____________

   57    59     

Colombia - ____________

   57    4     

Colombia - Mobile/Special Services

   57    3     

__________

   265    N/A     

Congo Republic of

   242    N/A     

__________ Islands

   682    N/A     

Costa Rica

   506    N/A     

Costa Rica - Mobile/Special Services

   506    183,259,8     

__________

   385    N/A     

Cuba

   53    0, _, 2 _, _, _, 4, 2, 7     

Cyprus

   357    N/A     

______ Republic

   420    N/A     

______ Republic - Mobile/Special Services

   420    602, 603, 60_     

Denmark

   45    N/A     

Denmark - Mobile/Special Services

   45    20, 21, 22, 26, 28, 30, 40     

_____________

   246    N/A     

_____________

   253    N/A     

Dominic ________

   809    N/A     

Dominican Republic

   809    N/A     

_____________

   593    N/A     

_______ - Mobile/Special Services

   593    _     

_____________

   593    2     

Egypt

   20    N/A     

Egypt - Cairo

   20    _     

Egypt - Mobile/Special Services

   20    10,12     

El Salvadar

   503    N/A     

El Salvadar - Mobile/Special Services

   509    _     

_______________

   340    N/A     

_______________

   291    N/A     

E______

   372    N/A     

Ethiopia

   251    N/A     

________ Islands

   298    N/A     

________ Islands

   500    N/A     

F___ Islands

   679    N/A     

Finland

   358    N/A     

 

Page 2

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]    Carrier International Rates

 

Country


   Country
Code


  

City Code(s)


   Rate

___ Mobile Special/Services

   358    4, 5, 6, 7, 8    [*]

France

   33    N/A     

France Mobile/Special Services

   33    6     

___

   33    1     

French ____

   596    N/A     

French ____

   504    N/A     

French ____

   859    N/A     

____ Republic

   241    N/A     

____

   220    N/A     

____

   595    N/A     

Germany

   49    N/A     

Germany _____

   49    ____     

Germany Mobile/Special Services

   49    15, 17     

Ghana

   233    N/A     

Ghana Cellular

   233    26, 27, 28     

Gibraltar

   350    N/A     

Greece

   30    N/A     

Greece-Athens

   30    1     

Greece Mobile Special/Services

   30    2, 10     

Greenland

   299    N/A     

Canada

   809    N/A     

___

   590    N/A     

Guyana Bay

   53    9     

___

   502    N/A     

___ Mobile/Special Services

   502    20, 22, 220, __, __, 320, 40, 42, 420, 50, 51, 528, 528, 70, __, 728, 83, 828, 90, __, 878     

___

   224    N/A     

___

   345    N/A     

Guyana

   592    N/A     

___

   509    N/A     

___

   504    N/A     

Hong Kong

   852    N/A     

Hong Kong Mobile/Special Services

   852    1, _12, _, ___, 5     

Hungary

   36    N/A     

Hungary

   36    2     

Island

   354    N/A     

India

   91    N/A     

Hungery_Budapest

   36    3     

India-Ahmedabad

   91-79    79     

India - Bangalore

   91    80     

India - Bombay

   91    22     

India - Hyderabad

   91    ___     

India - Madras

   91    44     

India Mobile/Special Services

   91    98     

India - New Delhi

   91    11     

Indonesia

   62    N/A     

Indonesia - Jakarta

   62    21     

___

   871    N/A     

___

   874    N/A     

___

   873    N/A     

___

   872    N/A     

Iran

   98    N/A     

Iraq ___ ___

   984    N/A     

Ireland

   353    N/A     

Ireland___

   353    1     

Ireland Mobile/Special Services

   353    8     

___

   881    N/A     

Israel

   972    N/A     

Israel ___

   972    ___     

Israel Mobile/Special Services

   972    5     

Italy

   39    N/A     

Italy ___

   39    2     

Italy Mobile Special Service.

   38    330, 335, 336, 337, 338, 347, 348, 349, 360, 368     

Italy Rome

   38    6     

Italy - Vatican City

   38-66    ___     

Ivory Coast

   225    N/A     

 

Page 3

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]    Carrier International Rates

 

Country


   Country
Code


   City Code(s)

   Rate

Jamaica

   ____/876    N/A    [*]

Japan

   61    N/A     

Japan Mobile/Special Services

   81    30, 30, 30, 31, 40, 50, 60, 51, 70, 80, 90     

Japan ____

   81    _____     

Japan _____

   81    11     

Japan - Tokyo

   81    __-39     

Jordan

   962    N/A     

Jordan Mobile/Special Services

   962    __     

_____

   7    _________, 320-330, 336     

Kenya

   254    N/A     

_____

   685    N/A     

Korea North

   850    N/A     

Korea South

   82    N/A     

Korea South Services

   82    ______________     

___________

   82    2     

Kuwait

   965    N/A     

Kuwait Mobile/Special Services

   985    __     

___________

   7 or ___    N/A     

________ Mobile/Special Services

   7 or 996    31, 32, 34, 35, 36, 37, 39     

_____

   856    N/A     

_____

   371    N/A     

_____

   961    N/A     

________________

   561    __     

________________

   266    N/A     

_____

   231    N/A     

Libya

   218    N/A     

_____

   423    N/A     

_____

   370    N/A     

_____

   352    N/A     

_____

   853    N/A     

_____

   389    N/A     

_____

   261    N/A     

_____

   265    N/A     

Malaysia

   60    N/A     

Malaysia-Kuala Lumpur

   60    3     

_____

   60    1     

_____

   _60    N/A     

_____

   223    N/A     

_____

   356    N/A     

____ Islands

   6_2    N/A     

_______

   222    N/A     

Mauritius

   230    N/A     

_____ Island

   269    N/A     

Mexico _____ Economy

   52    ________________
________________
________________
________________
    

Mexico _____ Standard

   52    ________________
________________
________________
________________
    

Mexico _____ Economy

   52    ________________     

Mexico _____ Standard

   52    ________________     

Mexico _____ Economy

   52    ________________
________________
________________
________________
    

Mexico _____ Standard

   52    ________________
________________
________________
________________
    

Mexico ____ Step 1 Economy

   52    N/A     

Mexico ____ Step 1 Standard

   52    N/A     

Mexico ____ Step 2 Economy

   52    N/A     

Mexico ____ Step 2 Standard

   52    N/A     

Mexico ____ Step 3 Economy

   52    N/A     

Mexico ____ Step 3 Standard

   52    N/A     

Mexico ____ Step 4 Economy

   52    N/A     

Mexico ____ Step 4 Standard

   52    N/A     

Mexico ____ Step 5 Economy

   52    N/A     

Mexico ____ Step 5 Standard

   52    N/A     

 

Page 4

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]    Carrier International Rates

 

Country


  

Country

Code


  

City Code(s)


   Rate

Mexico – Rate Step 5 Economy

   52    N/A    [*]

Mexico – Rate Step 6 Standard

   52    N/A     

Mexico – Rate Step 7 Economy

   52    N/A     

Mexico – Rate Step 7 Standard

   52    N/A     

Mexico – Rate Step 8 Economy

   52    N/A     

Mexico – Rate Step 8 Standard

   52    N/A     

______

   691    N/A     

______

   373    N/A     

Monaco

   377    N/A     

Moncolla

   876    N/A     

Monticrat

   664    N/A     

Morocco

   212    N/A     

Mozambiqu_

   2__    N/A     

Myanmar (Formerly Burma)

   95    N/A     

Namibia

   254    N/A     

_______

   674    N/A     

Nepal

   _77    N/A     

Netherlands

   31    N/A     

Netherlands – Mobile/Special Services

   31    _     

Netherlands ______

   399    N/A     

New ______

   6_7    N/A     

New Zealand

   64    N/A     

New Zealand – Mobile/Special Services

   64    21, 22, 23, 24, 25, _, __, __, __     

______

   505    N/A     

______

   505    _, __, __, __, __, __     

_____ Republic

   227    N/A     

Nigeria

   234    N/A     

Nigeria – Lagos

   234    1     

______

   683    N/A     

______

   672    N/A     

Norway

   47    N/A     

Norway – Mobile/Special Services

   47    90, 92, 94     

Oman

   968    N/A     

Pakistan

   92    N/A     

Pakistan – Karachi

   92    21     

Pakistan – Mobile Special/Services

   92    3     

____ Republic

   _    N/A     

Panama

   507    N/A     

Panama______

   507    __     

Paupa New Guinea

   675    N/A     

Paraguay

   595    N/A     

Peru

   51    N/A     

Peru – Uma

   51    __     

Peru – Mobile/Special Services

   51    __     

Philippines

   63    N/A     

Philippines-____

   63    ___________________     

Poland

   48    N/A     

Poland -_

   48-22    __     

Poland - Mobile Special/Services

   48    50,60,90     

Portugal

   351    N/A     

Portugal-____

   351    1     

Portugal – Mobile/Special Services

   351    __,676     

______

   ___    N/A     

Reunion Islands

   262    N/A     

Romania

   40    N/A     

Romania-______

   40-1    __     

Romania-______

   40    __     

Russia

   7    N/A     

Russia – Moscow

   7    ___     

Russia – St. Petersburg

   7    ___     

Rwanda

   250    N/A     

______

   378    N/A     

___ Tame

   239    N/A     

Saudi Arabia

   96_    N/A     

Senegal Republic

   221    N/A     

 

 

Page 5

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]    Carrier International Rates

 

Country


  

Country

Code


  

City Code(s)


   Rate

____________

   248    N/A    [*]

____________

   232    N/A     

Singapore

   65    N/A     

Singapore-Mobile/Special Services

   65    __     

_____ Republic

   421    N/A     

____________

   386    N/A     

____________

   677    N/A     

Somalia

   252    N/A     

South Africa

   27    N/A     

South Africa-Johannesburg

   27    11     

South Africa-Mobile/Special Services

   27    1,12     

Spain

   34    N/A     

Spain __________

   34    ___     

Spain-Madrid

   34    ___     

Spain-Mobile/Special Services

   34    ___     

Sri Lanka

   ___    N/A     

St. Helens

   290    N/A     

___________

   ___    N/A     

St. Lucia

   758    N/A     

___________

   508    N/A     

___________

   809    N/A     

Sudan

   249    N/A     

___________

   597    N/A     

Switzerland

   268    N/A     

Sweden

   4__    N/A     

Sweden – Mobile/Special Services

   46    ___________     

Switzerland

   41    ___     

Switzerland – Mobile/Special Services

   41    ___     

_____ Arab Republic

   563    N/A     

Taiwan

   886    N/A     

Taiwan-Mobile/Special Services

   886    __     

Taiwan______

   886    ___     

Taiwan______

   886    ___     

___________

   7    ___     

___________

   255    N/A     

Thailand

   66    N/A     

Thailand-Bangkok

   66    2     

Thailand-Cellular

   66    1     

___________

   228    N/A     

_____________

   630    N/A     

___________

   676    N/A     

Trinidad and Tobago

   809    N/A     

___________

   216    N/A     

Turkey

   90    N/A     

Turkey – Istanbul

   90    212, 216     

Turkey-Mobile/Special Services

   90    ___     

Turkmenistan

   7 or 993    N/A     

___________

   809/868    N/A     

___________

   688    N/A     

Uganda

   256    N/A     

Ukraine

   380    N/A     

_____________

   971    N/A     

United Kingdom

   44   

_____________

_____________

_____________

_____________

_____________

    

United Kingdom – London

   44    _____________     

United Kingdom-Mobile/Special Services

   44    3, 4, 5, 6, ____     

___________

   538    N/A     

Uzbekistan

   7 or 998    N/A     

___________

   67__    N/A     

___________

   58    N/A     

___________

   58    20, 21, 23, 24, __     

___________

   58    ______     

____________

   84    N/A     

 

Page 6

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]    Carrier International Rates

 

Country


  

Country

Code


  

City

Code(s)


   Rate

 

_______________City

   84    ___    [ *]

_______________Mobile Special/Services

   __    ___       

_______________Islands

   __    N/A       

_______________

   __    N/A       

_______________Republic

   __    N/A       

_______________Republic

   __    N/A       

_______________

   381    N/A       

_______________Republic of

   243    N/A       

Zambia

   260    N/A       

Zimbabwe

   263    N/A       

 

_________________________________________________________________________

 

_________________________________________________________________________

 

_________________________________________________________________________

 

Page 7

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]   

Qwest Express

Domestic Toll Free Origination Rates

 

LATA


  

PRIMARY STATE


  

BASE RATES


120

   ME    [*]

122

   NH    [*]

124

   VT    [*]

126

   MA    [*]

128

   MA    [*]

130

   RI    [*]

132

   NY    [*]

133

   NY    [*]

134

   NY    [*]

136

   NY    [*]

138

   NY    [*]

140

   NY    [*]

220

   NJ    [*]

222

   NJ    [*]

224

   NJ    [*]

226

   PA    [*]

228

   PA    [*]

230

   PA    [*]

232

   PA    [*]

234

   PA    [*]

236

   DC    [*]

238

   MD    [*]

240

   MD    [*]

242

   MD    [*]

244

   VA    [*]

246

   VA    [*]

248

   VA    [*]

250

   VA    [*]

252

   VA    [*]

254

   WV    [*]

256

   WV    [*]

320

   OH    [*]

322

   OH    [*]

324

   OH    [*]

325

   OH    [*]

326

   OH    [*]

328

   OH    [*]

330

   IN    [*]

332

   IN    [*]

334

   IN    [*]

336

   IN    [*]

338

   IN    [*]

340

   MI    [*]

342

   MI    [*]

343

   MI    [*]

346

   MI    [*]

348

   MI    [*]

350

   WI    [*]

352

   WI    [*]

354

   WI    [*]

356

   WI    [*]

358

   IL    [*]

360

   IL    [*]

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.

 

     QWEST COMMUNICATIONS PRIVILEGED AND CONFIDENTIAL    Exhibit C2

 


[GRAPHIC]   

Qwest Express

Domestic Toll Free Origination Rates

 

LATA


  

PRIMARY STATE


  

BASE RATES


362

   IL    [*]

364

   IL    [*]

366

   IL    [*]

368

   IL    [*]

370

   IL    [*]

374

   IL    [*]

376

   IL    [*]

420

   NC    [*]

422

   NC    [*]

424

   NC    [*]

426

   NC    [*]

428

   NC    [*]

430

   SC    [*]

432

   SC    [*]

434

   SC    [*]

436

   SC    [*]

438

   GA    [*]

440

   GA    [*]

442

   GA    [*]

444

   GA    [*]

446

   GA    [*]

448

   FL    [*]

450

   FL    [*]

452

   FL    [*]

454

   FL    [*]

456

   FL    [*]

458

   FL    [*]

460

   FL    [*]

462

   KY    [*]

464

   KY    [*]

466

   KY    [*]

468

   TN    [*]

470

   TN    [*]

472

   TN    [*]

474

   TN    [*]

476

   AL    [*]

477

   AL    [*]

478

   AL    [*]

480

   AL    [*]

482

   MS    [*]

484

   MS    [*]

486

   LA    [*]

488

   LA    [*]

490

   LA    [*]

492

   LA    [*]

520

   MO    [*]

521

   MO    [*]

522

   MO    [*]

524

   MO    [*]

526

   AR    [*]

528

   AR    [*]

530

   AR    [*]

 

QWEST COMMUNICATIONS PRIVILEGED AND CONFIDENTIAL                Exhibit C2

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.

 

 

           


[GRAPHIC]   

Qwest Express

Domestic Toll Free Origination Rates

 

LATA


  

PRIMARY STATE


  

BASE RATES


532

   KS    [*]

534

   KS    [*]

536

   OK    [*]

538

   OK    [*]

540

   TX    [*]

542

   TX    [*]

544

   TX    [*]

546

   TX    [*]

548

   TX    [*]

550

   TX    [*]

552

   TX    [*]

554

   TX    [*]

556

   TX    [*]

558

   TX    [*]

560

   TX    [*]

562

   TX    [*]

564

   TX    [*]

566

   TX    [*]

568

   TX    [*]

570

   TX    [*]

620

   MN    [*]

624

   MN    [*]

626

   MN    [*]

628

   MN    [*]

630

   IA    [*]

632

   IA    [*]

634

   IA    [*]

635

   IA    [*]

636

   ND    [*]

638

   ND    [*]

640

   SD    [*]

644

   NE    [*]

646

   NE    [*]

648

   MT    [*]

650

   MT    [*]

652

   ID    [*]

654

   WY    [*]

656

   CO    [*]

658

   CO    [*]

660

   UT    [*]

664

   __    [*]

666

   AZ    [*]

668

   AZ    [*]

670

   OR    [*]

672

   OR    [*]

674

   WA    [*]

676

   WA    [*]

720

   NV    [*]

721

   NV    [*]

722

   CA    [*]

724

   CA    [*]

726

   CA    [*]

 

            QWEST COMMUNICATIONS PRIVILEGED AND CONFIDENTIAL

   Exhibit C2

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.

 

 


[GRAPHIC]   

Qwest Express

Domestic Toll Free Origination Rates

 

LATA


  

PRIMARY STATE


  

BASE RATES


728

   CA    [*]

730

   CA    [*]

732

   CA    [*]

734

   CA    [*]

736

   CA    [*]

738

   CA    [*]

740

   CA    [*]

820

   PR    [*]

822

   USVI    [*]

832

   AK    [*]

834

   HI    [*]

836

   MID/WAKE    [*]

920

   CT    [*]

921

   NY    [*]

922

   OH    [*]

923

   OH    [*]

924

   PA    [*]

927

   VA    [*]

928

   VA    [*]

929

   VA    [*]

930

   VA    [*]

932

   WV    [*]

937

   IN    [*]

938

   IN    [*]

939

   FL    [*]

949

   NC    [*]

951

   NC    [*]

952

   FL    [*]

953

   FL    [*]

955

   AL    [*]

956

   TN    [*]

958

   NE    [*]

960

   ID    [*]

961

   TX    [*]

963

   MT    [*]

973

   CA    [*]

974

   NY    [*]

976

   IE    [*]

977

   IE    [*]

978

   __    [*]

980

   __    [*]

981

   __    [*]

 

Canadian 8XX Origination

 

     BASE RATE

CANADA*

   [*]

 

*   Canadian 8XX Origination Rates are not eligible to receive discounts.

 

     QWEST COMMUNICATIONS PRIVILEGED AND CONFIDENTIAL    Exhibit C2

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


EXHIBIT S

SECURITY AND PAYMENT TERMS

 

GENERAL

 

Qwest and the Customer hereby agree that Qwest has established specific terms and conditions of security for payment of the Services acceptable to Qwest, in its sole determination, prior to the commencement of Services hereunder, as set forth below. Customer acknowledges and agrees that if Customer does not comply with such terms and requirements of security for payment, that Qwest shall be entitled to refuse to fulfill any orders for Services and to terminate this Agreement without penalty. Customer also agrees to the following basic terms and conditions as security for payment of services rendered by Qwest to Customer.

 

WEEKLY BILLING AND PREPAYMENT

 

As security under this Agreement for the provision of Services. Customer agrees to make weekly payments on its unbilled Service toll. The weekly billing cycle is the 7th, 14th, 21st, and 27th of each week (or upon such other weekly schedule as Qwest should determine). Unless the foregoing weekly bill cycle is changed by Qwest, Qwest will provide Customer with a written statement of the payment due based on Customer’s unbilled Service toll which will be issued on the 8th, 15th, 22nd, and 29th of the month regardless of the day of the week, unless one of these days fall on a weekend or holiday, in which case the bill will go out the next business day. Customer shall pay such statement in accordance with the above-specified terms by wire transfer to National City Bank, Louisville, Kentucky RTA# 083000056, Qwest DDA# 71451569 (or to any other such account or in any other manner as Qwest may designate in writing) and include a designation of Customer’s account number. Customer’s failure to provide the payments as agreed to herein may, in Qwest’s sole discretion, result in the immediate termination of all and/or any part of the Service hereunder or refusal to accept any orders for additional Service with or without notice. Customer shall receive from Qwest 3 standard monthly invoice which shall comprise Customer’s promotions, discounts, if any, taxes, any applicable monthly recurring charges, the entire month’s Service usage and the credit amount of Customer’s weekly payments as provided in this subsection. Weekly payments made by Customer totaling in excess of Customer’s entire monthly invoice combined with the setoff amount from Qwest’s usage of Customer’s services, if any, will be applied to the Customer’s immediately succeeding monthly invoice. Any amounts due and owing by Customer as of the rendering of the monthly invoice must be paid by Customer in accordance with the terms and conditions of the Agreement.

 

QWEST CONFIDENTIAL AND PROPRIETARY

1

 

          6/7/2001
           


EXHIBIT B1

QWEST EXPRESS TERMINATING SWITCHED SERVICE DESCRIPTION

CARRIER SERVICES AGREEMENT

 

GENERAL

 

Interstate rates are per Local Access and Transport Area (“LATA”) and are for LATA-wide termination. Domestic Rates set forth in the Qwest Express Rate Exhibit are shown in terms of full minutes and are billed is six (6) second increments. Qwest reserves the tight to charge excessive quantities of short duration calls (i.e., calls under 6 seconds in length) a minimum of one-cent ($0.01) per answered call, Rates set forth in the Qwest Express Rate Exhibit are Base Rates.

 

Intrastate rates are per State and are for State-wide termination. For the purposes of determining each call’s jurisdiction, the originating and terminating information present in the call stream will be evaluated. In the event that either the originating or terminating information is not available to Qwest’s billing system, the classification of the call, for rating purposes, will default to the Interstate classification. To the extent that calls are defaulted to the Interstate classification, and to the extent Customer’s traffic of this nature includes intrastate traffic, Customer shall provide to Qwest in writing, on a monthly basis, the “Percentage of Inter/Intra-state Usage” on a state-by-state basis, by LEC, for the traffic terminated by Qwest hereunder.

 

International rates are set forth as for country or city termination as specified in the rate exhibit. If an International call terminates to a city, which has any type of specific city code rate, the call will be rated according to the city’s rate for that type of termination and not the associated country’s rate. Mobile city areas that are rated differently than the associated countries shall also be set forth as city codes. From time to time, Qwest may add specific city code rates for cities not set forth above, and the IDDD Services shall be provided based upon such rates, Rates shown in the Qwest Express International Termination Services Rate Exhibit art Shown in terms of full minutes and are billed in six (6) second increments with an initial thirty (30) second increment Carrier Canadian Terminating Service rates are per NPA and are for NPA—Wide termination. Rates shown in the Carrier Canadian Terminating Service Rate Exhibit are shown in terms of full minutes and are billed in six (6) second increments with an initial thirty (30) second increment, Mexican rates are per Mexican Rate Step and are for Rate Stop-wide termination. Rates shown in the Mexican Terminating Service Rate Exhibit are shown in terms of full minutes and are billed in full minute increments. International Rates, including Mexican and Canadian, are subject to change upon five (5) calendar days notice. Service availability is subject to the availability of facilities to and in the particular countries.

 

Directory Assistance rates are per NPA and are valid NPA-wide. Rates shown in the Carrier Directory Assistance Termination Rate Exhibit are shown on a per call basis and are billed per call.

 

ROUNDING

 

Currently, all Qwest Express Services, excluding Directory Assistance, utilize “bulk rounding”. For the purposes of this Agreement, bulk rounding is defined as carrying over the 3rd and 4th place amounts of a call charge to the next call, and continuing to do so until one full cent ($0.01) is accrued. When this has occurred, the one-cent is applied to the next call. In addition, the Qwest Express Terminating Switched Service employs whole call rounding, which means that all calls are rounded only once, as opposed to once for each element (e.g. initial and incremental).

 

“RBOC-ITC” SURCHARGE

 

Customer agrees to maintain at least 80% of the traffic comprising Customers Domestic Terminating Switched Service for termination in a Tandem owned and operated by a Regional Bell Operating Company (“RBOC”) and subject to such RBOCs terrified access charges. Qwest shall have the right to apply a two cents ($0.02) per minute of use surcharge to the number of Domestic minutes by which Non-RBOC ‘terminations” exceed 20% of total monthly Terminating Service minutes. For the purpose of automating the billing of the surcharge, the OCN number of the terminating carrier will be used. OCN numbers of 9000 and above are classified as RBOC; and OCN numbers less than 9000 are classified as “ITC,” or Non-RBOC.

 

QWEST CONFIDENTIAL AND PROPRIETARY

1

 

          06/07/01
          [GRAPHIC]


EXHIBIT B1

QWEST EXPRESS TERMINATING SWITCHED SERVICE DESCRIPTION

CARRIER SERVICES AGREEMENT

 

POINT(S) OF MEET

 

Customer is responsible for all access and related costs of DS-0, DS-l or DS-3 dedicated facilities to connect to Qwest’s nearest applicable meet point. The Base rates shown in the Qwest Express Intrastate RBOC/ITC Rate Exhibit will apply for all traffic that meets the Qwest network at any switch or POP site.

 

REVENUE COMMITMENT

 

Committed Revenue: Customer hereby agrees to commit to a specified revenue volume of [            *            ] per month (the “Revenue Commitment”) and term of two (2) years (the “Term Commitment”). The Revenue Commitment must be met within the agreed-upon Term Commitment however, the Customer may not meet the total Revenue Commitment (monthly Revenue Commitment X (times) the number of months in the Term Commitment) in less time than one-half of the Term Commitment.

 

1)   If this Revenue Commitment is not met by the end of the Term Commitment, the Customer agrees that it will pay the shortfall charge as follows:

 

Revenue Commitment X Term Commitment (in months)

Less Customer’s Actual Services Revenue

_______________________________________________

 

= Shortfall Charge Owed by Customer

 

In addition, the Customer’s Revenue Commitment will be evaluated on a periodic basis, depending upon the agreed-upon Term Commitment. The formula and milestones used to evaluate a Customer’s Revenue Commitment progress are described in the Term Commitment Ramp Schedule.

 

Customer acknowledges and agrees that if the Customer fails to meet any of the specified milestones, Qwest may, at Qwest’s sole determination, either:

 

    “Terminate the Agreement and, upon thirty (30) calendar days written notice to Customer, collect the Shortfall Charge consisting of the difference between the Revenue Commitment owed to Qwest by the end of the particular measuring milestone period and the aggregate revenue actually paid to and retained by Qwest by such milestone, or

 

    Renegotiate the Agreement at rates and term mutually acceptable to Qwest and Customer.

 

Customer acknowledges and agrees that certain rates would not be offered to Customer without Customer’s agreement to make the Revenue Commitment. Customer and Qwest agree that any Shortfall Charge or relief provided hereunder represents a mutual good faith estimate of, and bears a reasonable relationship to actual damages to Qwest in the event of Customer failure to meet such Revenue Commitment. Customer agrees that such Shortfall Charge does not represent a penalty of any kind and that such charges shall be obligations of Customer subject to specific performance.

 

[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.

 

QWEST CONFIDENTIAL AND PROPRIETARY

2

 

          06/07/01
          [GRAPHIC]


EXHIBIT B1

QWEST EXPRESS TERMINATING SWITCHED SERVICE DESCRIPTION

CARRIER SERVICES AGREEMENT

 

Contributing Services Schedule

 

Contributing Services

All Domestic Qwest Express Originating and Terminating Usage

All Qwest Express International Terminating Usage

All Qwest Express Directory Assistance Usage

All Qwest Express Canadian Termination Usage

All Qwest Express Mexican Terminating Usage

All Dedicated Facilities Monthly Recurring Charges*

 

Term Commitment Ramp Schedule

 

Ramp Milestone


 

Milestone ___________________________________


 

One Year


 

Two Year


 

Three Year


6th Month

  [*]   [*]   [*]

12th Month

           

24th Month

           

36th Month

           

 

*   Charges, fees and other amounts owing for, related to or constituting taxes, surcharges, credits, uncollectable Customer charges, pass-through charges, installation charges and local loops shall not be included as part of Revenue Commitment or Contributing Services.

 

 

QWEST CONFIDENTIAL AND PROPRIETARY

3

 

          06/07/01
          [GRAPHIC]

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.

 


EXHIBIT C1

QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION

CARRIER SERVICE AGREEMENT

 

GENERAL

 

Interstate rates are per Local Access and Transport Area (“LATA”) and are for LATA-wide origination. Rates shown in the attached Rate Exhibit are shown in terms of full minutes and are billed in six (6) second increments. Qwest reserves the right to charge excessive quantities (i.e. 10% or greater) of short duration calls (i.e. calls under 6 seconds in length) a minimum of one-cent ($,01) per answered call.

 

ROUNDING

 

Currently, the Qwest Express 8XX Originating Service utilizes “bulk rounding”. For the purposes of this agreement, bulk rounding is defined as carrying over the 3rd and 4th place amounts of a call charge to the next call, and continuing to do so until one full cent ($.01) is accrued. When this has occurred, the cent ($.01) is applied to the next call. In addition, the Qwest Express 8XX Originating Service employs whole call rounding, which means that all calls are rounded only once, as opposed to once for each element (e.g. initial and incremental).

 

“RBOC-ITC” SURCHARGE

 

Customer will maintain at least 80% of the traffic comprising Customers 8XX Origination Service for origination in a Tandem owned and operated by a Regional Bell Operating Company (“RBOC”) and subject to such RBOC’s tariffed access charges. Qwest will have the right to apply a [*] per minute of use surcharge to the number of minutes by which Non-RBOC Originating minutes exceed 20% of total monthly Origination service minutes. For the purposes of automating the billing of the surcharge, the OCN number of the originating carrier will be used. OCN numbers of 9000 and above are classified as RBOC; and OCN numbers less than 9000 are classified as “ITC”, or Non-RBOC.

 

LIABILITY

 

(A) Without limiting the Agreement, Qwest shall not be liable for any act or omission of the Number Administration and Service Center (“NASC”), other Responsible Organizations (“RESP ORGs”), or any other carrier providing a portion of the Service.

 

(B) Without limiting the Agreement, Qwest shall not be liable for any loss or damage sustained by Customer, its 8XX subscriber or any third party by reason of defects or malfunctions in the hardware or software provided by NASC, or by reason of errors made by NASC in connection with the Service Management System (“SMS”)/8XX.

 

(C) Without limiting the Agreement, Qwest shall not be liable for any loss or damage sustained by the Customer, its 8XX subscriber or any third party by reason of defects or malfunctions in any Qwest Service Management System (“LSMS”), Service Control Point (“SCP”), Service Transfer Point (“STP”), or Service Switch Point (“SSP”), or any other facilities, hardware or software not directly under Qwest’s control.

 

QWEST CONFIDENTIAL AND PROPRIETARY

1

 

          4/21/99
          [GRAPHIC]

 

[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


EXHIBIT C1

QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION

CARRIER SERVICE AGREEMENT

 

(D) Without limiting the Agreement, Qwest shall not be liable for any loss of revenue or profit by Customer or its 8XX subscriber or for any loss or damage arising out of this Agreement or out of the use of the SMS/8XX or any of the Services provided under this Agreement by any person, whether arising in contract, tort (including, without limitation, negligence or strict liability) or otherwise and whether or not informed of the possibility of such damages in advance.

 

INDEMNIFICATION

 

Without limiting the Agreement, Customer hereby agrees to indemnify, defend and hold harmless Qwest, its Affiliates, and theft respective directors, officers, employees and agents against any third party claim, loss or damage arising from the use of 8XX Originating Services offered under this Agreement, involving without limitation: claims for libel, clander, invasion of privacy or infringement of copyright arising from the Customer’s or its 8XX subscriber’s own communications

 

CARRIER INTEREXCHANGE CODE (“CIC”] CONFIDENTIALITY

 

Qwest’s CIC map and underlying provider is Qwest’s propriety information and Customer agrees to keep such information in the strictest of confidence by Customer. Such information shall not be used or disclosed by Customer except as necessary to carry out the intent of this Agreement.

 

CUSTOMER OBLIGATIONS FOR RELEASE OF QWEST CIC INFORMATION

 

Notwithstanding anything herein to the contrary, and provided Customer is not in default of any obligation hereunder, Customer may provide Qwest’s CIC map or a portion thereof to a RESP ORG if Customer fully complies with all of the following conditions:

 

1.   Customer shall obtain Qwest’s prior explicit written consent in each instance.

 

2.   No more than one SMS record in which any portion of Qwest’s CIC map is referenced shall be created.

 

3.   Customer shall ensure that the SMS record will be applied by the RESP ORG consistently to all 8XX numbers under its control whenever Qwest has transport responsibility.

 

4.   Customer shall cause the RESP ORG to notify Qwest of the assignment of the applicable record and Customer shall ensure such record is not implemented without Qwest’s approval.

 

5.   Customer shall be ready to accept traffic prior to submitting to Qwest an order to turn up 8XX Service.

 

6.   Customer shall be responsible for all costs in connection with updating or changing the applicable SMS record in the event Qwest changes its mapping. Customer shall ensure that the RESP ORG completes such changes within sixty (60) calendar days of Qwest’s notification to Customer of any such change.

 

CUSTOMER OBLIGATIONS FOR USE OF ALTERNATE CIC MAP

 

Customer hereby agrees and understands that:

 

1.  

Customer shall ensure that no CICs other than the Customer’s CICs will be used in conjunction with Qwest’s CIC without ten (10) business days prior written notification to

 

QWEST CONFIDENTIAL AND PROPRIETARY

2

 

          4/21/99
          [GRAPHIC]


EXHIBIT C1

QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION

CARRIER SERVICE AGREEMENT

 

 

Qwest. Qwest reserves the right to not approve of a change to a CIC other than the Customer’s or Qwest, Customer understands that it will be responsible for all usage associated with traffic related to an 8XX number that Qwest refused to approve for a CIC change if the call is carried on Qwest’s network.

 

2.   Customer shall not enter into any arrangement with a third party for the provision or carriage of any component of any 8XX traffic transported by Qwest.

 

3.   Customer shall promptly and accurately perform all Qwest requested changes to its CIC map. Customer shall be responsible for all costs resulting from its failure to comply with this provision.

 

4.   Qwest provides CIC mapping at the LATA level only.

 

5.   No person or entity other than Customer shall act as RESP ORG or apply Qwest’s CIC map for 8XX transport, either acting directly or indirectly, or by assignment or agency from Customer.

 

6.   Where Customer chooses to select itself for 8XX origination in a particular LATA, Customer must provide complete LATA coverage.

 

QWEST AS RESPONSIBILE ORGANIZATION (“RESP ORG”)

 

If Customer selects Qwest as the Responsible Organization for Customer’s Toll Free services, Customer hereby agrees to and understands that:

 

1.   Qwest agrees to act as RESP ORG, to manage and administer Customer’s records in the 8XX Service Management System. Qwest’s responsibilities shall be limited to coordinating data entry, record change, trouble acceptance, referral and/or clearance. As RESP ORG, Qwest will also provide coordination to provision, maintain, and test 8XX Data Base (“DB”) service between various entities, such as: Local Exchange Carriers (“LECs”), Interexchange Carriers (“IXCS”), Number Administration and Service Centre (“NASC”), and the Service Management System (“SMS”).

 

2.   Qwest will provide Customer with a contact number for referrals of 8XX troubles on a twenty-four (24) hour a day, seven (7) days a week basis. Qwest will make reasonable best efforts to resolve troubles by sectionalizing trouble to determine if the reported trouble is in its translations or facilities or in another provider’s service. If necessary, Qwest will test cooperatively with other providers to further identify and address a trouble when it has been sectionalized to another provider’s service. Qwest will Keep Customer, advised as to the status of trouble clearance. Qwest’s responsibilities shall be limited to make a good faith effort to identify end coordinate trouble resolution.

 

3.   As RESP ORG, Qwest is limited in the number of 8XX number reservations it can hold; therefore, reservations will be available on a first come first serve basis. Customer reservations may at no time exceed ten (10) percent of its active 8XX numbers. Reservations cannot be held for more than forty-five (45) calendar days. At the end of the reservation period the 8XX number will be returned to the pool of numbers available for general assignment.

 

4.   For Qwest to properly fulfill its obligation as RESP ORG, Customer shall make available to Qwest an 8XX number and personnel, on a twenty-four (24) hour & day, seven (7) day a week basis, for trouble reporting and resolution. The Customer further agrees that it shall make its best effort to assist Qwest in the resolution of any end user dispute involving an end user of the Customer.

 

QWEST CONFIDENTIAL AND PROPRIETARY

3

 

          4/21/99
          [GRAPHIC]


EXHIBIT C1

QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION

CARRIER SERVICE AGREEMENT

 

CUSTOMER AND QWEST OBLIGATIONS WHERE QWEST PROVIDES RESPORG SERVICES

 

1.   Customer hereby agrees that Qwest shall be Customer’s sole provider of Carrier 8XX Service for all 8XX numbers for which Qwest is providing transport and/or Responsible Organization Services (“ROS”), as such services are described herein, during the term hereof.

 

2.   Qwest agrees that Customer may, at its sole discretion, designate itself as the 8XX carrier in selected LATAs. Customer’s designation is only applicable when used in conjunction with Qwest 8XX ROS and transport and customer provides one hundred percent (100%) coverage in the LATA(s).

 

3.   Qwest will not provide ROS for 8XX numbers transported by other Common Carriers (“OCCs”), except as indicated in Section (B) above.

 

4.   Qwest shall provide ROS described herein consistent with the Guidelines for 8XX Database, subject to the understanding that those ROS and the terms and conditions of those services may be modified by Qwest as a result of changes in said Guidelines, governmental action or acts of third parties including but not limited to changes in LEC tariffs that relate to ROS.

 

POINT(S) OF MEET

 

Customer agrees that it is responsible for all access and related costs of DS-0, DS-1 or DS-3 dedicated facilities to connect to Qwest’s nearest applicable meet point. In addition, the Customer may meet Qwest at each Qwest-owned voice POP site available at the time of Customer’s request, subject to capacity at that site and to Qwest’s agreement.

 

REVENUE COMMITMENT

 

Committed Revenue: Customer hereby agrees to commit a specified volume of [*] per month (the “Revenue Commitment”) and term of two (2) years (the “Term Commitment”). The Revenue Commitment must be met within the agreed-upon Term commitment however, the Customer may not meet the total Revenue Commitment (monthly Revenue Commitment X (times) the number of months in the Term Commitment) in less time than one-half of the Term Commitment.

 

1)   If this Revenue Commitment is not met by the end of the Term Commitment, the Customer agrees that it will pay the shortfall charges as follows:

 

Revenue Commitment X Term Commitment (in months)

Less Customer’s Actual Service Revenue

_________________________________________________

 

= Shortfall Charge Owned by Customer

 

In addition, the Customer’s Revenue Commitment will be evaluated on a periodic basis, depending upon the agreed-upon Term Commitment. The formula and milestones used to evaluate a Customer’s Revenue Commitment progress are described in the Term Commitment Ramp Schedule.

 

QWEST CONFIDENTIAL AND PROPRIETARY

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          4/21/99
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[*]   Confidential treatment has been requested for the bracketed portions. The confidential redacted portions has been omitted and filed separately with the Securities and Exchange Commission.