Customer Support Variables Agreement for Boeing 737-83N Aircraft between The Boeing Company and American Trans Air, Inc.

Summary

This agreement between The Boeing Company and American Trans Air, Inc. outlines the customer support services Boeing will provide in connection with the delivery of Boeing 737-83N aircraft. It covers maintenance and flight training for airline staff, planning assistance, technical documentation, and support for spare parts and equipment. The agreement specifies the types and quantities of training, materials to be provided, and additional operational support, ensuring American Trans Air receives comprehensive assistance for the introduction and operation of its new aircraft.

EX-10.5 35 0035.txt AMTRAN, INC., 2000 10-K, EXHIBIT 10.5 CUSTOMER SUPPORT VARIABLES between THE BOEING COMPANY and American Trans Air, Inc. Supplemental Exhibit CS1 to Purchase Agreement Number 2262 CUSTOMER SUPPORT VARIABLES relating to BOEING MODEL 737-83N AIRCRAFT Customer and Boeing will conduct planning conferences approximately 12 months before delivery of the first Aircraft, or as otherwise agreed, to develop and schedule a customized Customer Support Program to be furnished by Boeing in support of the Aircraft. The customized Customer Services Program will be based upon and equivalent to the entitlements summarized below. 1. MAINTENANCE TRAINING. -------------------- 1.1 Airplane General Familiarization Course; 1 class of 24 students; 1.2 Mechanical/Power Plant Systems Course; 2 classes of 15 students; 1.3 Electrical Systems Course; 2 classes of 15 students; 1.4 Avionics Systems Course; 2 classes of 15 students; 1.5 Corrosion Prevention & Control Course; 1 class of 10 students; 1.6 Aircraft Rigging Course; 1 class of 6 students; 1.7 Composite Repair for Technicians - Basic; 1 class of 8 students; 1.8 Training materials will be provided to each student. In addition, one set of training materials used in Boeing's training program, including visual aids, Computer Based Training Courseware, instrument panel wall charts, text/graphics, video programs, etc. will be provided for use in Customer's own training program. 2. FLIGHT TRAINING. --------------- 2.1 Transition training for 8 flight crews (16 pilots) in 2 classes; The training will consist of ground school (utilizing computer based training), fixed base simulator, full flight simulator and actual aircraft training on Customer's Aircraft. 2.2 Flight Dispatcher training; 2 classes of 6 students; 2.3 Flight Attendant training; 2 classes of 12 students; 2.4 Performance Engineer training in Boeing's regularly scheduled courses; schedules are published twice yearly. 2.5 Training materials will be provided to each student. In addition, one set of training materials as used in Boeing's training program, including visual aids, Computer Based Training Courseware, instrument panel wall charts, text/graphics, video programs, Flight Attendant Manuals, etc. will be provided for use in Customer's own training program. 2.6 Additional Flight Operations Services: a. Boeing flight crew personnel to assist in ferrying the first aircraft to Customer's main base; b. Instructor pilots for 90 calendar days for revenue service training assistance; c. An instructor pilot to visit Customer 6 months after revenue service training to review Customer's flight crew operations for a 2 week period. 3. PLANNING ASSISTANCE. ------------------- 3.1 MAINTENANCE AND GROUND OPERATIONS. --------------------------------- Upon request, Boeing will visit Customer's main base to evaluate aircraft maintenance facilities, develop recommendations and assist in maintenance planning. 3.2 SPARES. ------ a) RECOMMENDED SPARES PARTS LIST (RSPL) ------------------------------------ customized RSPL, data and documents will be provided to identify spare parts required for Customer's support program. b) ILLUSTRATED PARTS CATALOG (IPC) ------------------------------- A customized IPC in accordance with ATA 100 will be provided. c) PROVISIONING TRAINING Provisioning training will be provided for Customer's personnel at Boeing's facilities, where documentation and technical expertise are available. Training is focused on the initial provisioning process and calculations reflected in the Boeing RSPL. d) SPARES PROVISIONING CONFERENCE A provisioning conference will be conducted, normally at Boeing's facilities where technical data and personnel are available. 4: TECHNICAL DATA AND DOCUMENTS 4.1. FLIGHT OPERATIONS. ----------------- Airplane Flight Manual Operations Manual Quick Reference Handbook Weight and Balance Manual Dispatch Deviation Procedures Guide Flight Crew Training Manual Performance Engineer's Manual Jet Transport Performance Methods FMC Supplemental Data Document Operational Performance Software Fault Reporting Manual ETOPS Guide Vol. III Flight Planning and Performance Manual 4.2. MAINTENANCE. ----------- Aircraft Maintenance Manual Wiring Diagram Manual Systems Schematics Manual Connector Part Number Options Document Structural Repair Manual Overhaul/Component Maintenance Manual Standard Overhaul Practices Manual Standard Wiring Practices Manual Non-Destructive Test Manual Service Bulletins and Index Corrosion Prevention Manual Fault Isolation Manual Fuel Measuring Stick Calibration Document Power Plant Buildup Manual Central Maintenance Computer System Reporting Table In Service Activity Report All Operator Letters Service Letters Structural Item Interim Advisory Maintenance Tips Combined Index 4.3. MAINTENANCE PLANNING. -------------------- Maintenance Planning Data Document Maintenance Planning Data Tasks Masterfile Maintenance Task Cards and Index Maintenance Inspection Intervals Report ETOPS Guide Vol. II Configuration Maintenance and Procedures for Extended Range Operations 4.4. SPARES. ------ Illustrated Parts Catalog Standards Books 4.5. FACILITIES AND EQUIPMENT PLANNING. --------------------------------- Facilities and Equipment Planning Document Special Tool and Ground Handling Equipment Drawings and Index Supplementary Tooling Documentation Illustrated Tool and Equipment List/Manual Aircraft Recovery Document Airplane Characteristics for Airport Planning Document Airplane Rescue and Fire Fighting Document Engine Handling Document ETOPS Guide Vol. I 4.6. SUPPLIER TECHNICAL DATA. ----------------------- Service Bulletins Ground Support Equipment Data Provisioning Information Component Maintenance/Overhaul Manuals and Index Publications Index Product Support Supplier Directory