Amendment No. 5 to Master Teleservices Agreement Between Cellco Partnership d/b/a Verizon Wireless and APAC Customer Services, Inc.
Summary
This amendment updates the existing Master Teleservices Agreement between APAC Customer Services, Inc. and Cellco Partnership, doing business as Verizon Wireless. Effective January 1, 2007, it replaces the previous Service Level Agreement (Exhibit E) with a new version. All other terms of the original agreement remain unchanged, except where this amendment specifically states otherwise. The amendment is signed by authorized representatives of both companies.
EX-10.1 2 c73278exv10w1.htm EXHIBIT 10.1 Filed by Bowne Pure Compliance
Exhibit 10.1
Execution Version
AMENDMENT NUMBER 5
TO
MASTER TELESERVICES AGREEMENT NUMBER ###-###-####
BETWEEN
CELLCO PARTNERSHIP d/b/a VERIZON WIRELESS
AND
APAC CUSTOMER SERVICES, INC.
TO
MASTER TELESERVICES AGREEMENT NUMBER ###-###-####
BETWEEN
CELLCO PARTNERSHIP d/b/a VERIZON WIRELESS
AND
APAC CUSTOMER SERVICES, INC.
| 1. | PARTIES |
This Amendment Number 5 (“Amendment”) to the Master Teleservices Agreement Number ###-###-#### (“Agreement”) by and between APAC Customer Services, Inc., an Illinois corporation, with offices at Six Parkway North, Deerfield, Illinois, 60015, (“Company”) and Cellco Partnership d/b/a Verizon Wireless, a Delaware general partnership, having an office and principal place of business at One Verizon Way, Basking Ridge, New Jersey 07920 (“Verizon Wireless”) is made and entered into on and as of the date of execution by the last signing party and shall take effect January 1, 2007.
| 2. | AMENDMENT OF AGREEMENT. |
The following provisions of the Agreement are amended as follows:
(a) Exhibit E, Service Level Agreement, is deleted in its entirety and replaced with a new Exhibit E, Service Level Agreement, attached hereto as Addendum A.
| 3. | EFFECT OF AMENDMENT. |
This Amendment is an integral part of the Agreement. Terms used herein which are defined or specified in the Agreement shall have the meanings set forth therein. If there are any inconsistencies between a specific term or condition of this Amendment and a specific term or condition of the Agreement, the specific term or condition of this Amendment shall control.
Except as amended hereby, the Agreement shall continue in full force and effect.
| 4. | SIGNATURES. |
IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed by their duly authorized officers or representatives.
| CELLCO PARTNERSHIP d/b/a | APAC Customer Services, Inc. | |||||
| Verizon Wireless | ||||||
By: | /s/ Timothy J. Riordan | By: | /s/ James McClenanahan | |||
| Name: Timothy J. Riordan | Name: James McClenanahan | |||||
| Title: Assoc. Dir. HR Customer Service | Title: SVP Sales | |||||
| Date: 2/5/07 | Date: 1/30/07 | |||||
IManage #554069
Matter #710-10956-2006
Page 1 of 4
Cellco Partnership d/b/a Verizon Wireless—Proprietary and Confidential
Matter #710-10956-2006
Page 1 of 4
Cellco Partnership d/b/a Verizon Wireless—Proprietary and Confidential
